How emotional intelligence relates to job satisfaction and burnout in public service jobs

2017 ◽  
Vol 84 (4) ◽  
pp. 729-745 ◽  
Author(s):  
Hyun Jung Lee
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Emotion Regulation ◽  
Public Service ◽  
Public Management ◽  
Structural Equation ◽  
Equation Modeling ◽  
Self Awareness ◽  
Service Workers ◽  
Service Jobs

Public service workers require higher levels of emotional intelligence because most public service jobs involve emotionally intense work focused on service to the public. Moreover, such emotional work may lead to a high degree of burnout and job dissatisfaction, which directly relates to organizational outcomes. Focusing on public service workers, the present study investigates the relationships between the dimensions of emotional intelligence and job satisfaction, on the one hand, and the dimensions of emotional intelligence and burnout, on the other. In the sample of 167 public service workers in the US, using employed structural equation modeling, the findings reveal that emotion regulation is significantly and negatively related to burnout and that emotional self-awareness is significantly and positively related to job satisfaction. Points for practitioners This study contributes to understanding the relationship between the emotional intelligence dimension and burnout, and the emotional intelligence dimension and job satisfaction, in public service jobs. Emotional intelligence plays a significant role for public service workers whose work involves emotionally intense job characteristics. The findings show that training in emotional intelligence abilities may increase job satisfaction and decrease burnout. Practitioners and professionals working in public management and administration may consider measures of emotional intelligence, especially emotional self-awareness and emotion regulation, in the recruitment process to select potentially effective job applicants.

scholarly journals Enhancing organizational commitment by exploring job satisfaction, organizational citizenship behavior and emotional intelligence

2021 ◽  
pp. 917-924
Author(s):  
Mochamad Vrans Romi ◽  
Noer Soetjipto ◽  
Sri Widaningsih ◽  
Ester Manik ◽  
Ari Riswanto
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Organizational Commitment ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Structural Equation ◽  
Citizenship Behavior ◽  
Equation Modeling ◽  
Positive Effects ◽  
Positive Effect

Problems related to emotional intelligence, job satisfaction, organizational citizenship behavior, and organizational commitment in the world of education, especially lecturers in providing services for students is relevant in the analysis for the sustainability of the quality of an institution. Thus, this study aims to analyze the increase in organizational commitment in Indonesia by involving 371 lecturers from 19 universities in Bandung. Structural Equation Modeling (SEM) using AMOS was employed in selecting the sample. The results explain emotional intelligence had positive effects on organizational citizenship behavior and on organizational commitment, and job satisfaction had positive effects on organizational citizen-ship behavior and on organizational commitment. Organizational citizenship behavior was empirically proven to have a positive effect on organizational commitment. In examining the mediating variable, the results show that emotional intelligence positively influenced the organizational commitment through organizational citizenship, and that job satisfaction had a positive effect on organizational commitment through organizational citizenship behavior as a mediating variable.

scholarly journals PENGARUH KECERDASAN EMOSIONAL DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN MELALUI KEPUASAN KERJA SEBAGAI VARIABEL INTERVENING

2021 ◽  
Vol 6 (2) ◽  
pp. 1-19
Author(s):  
Keke Tamara Fahira ◽  
Rozaq Muhammad Yasin
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Work Environment ◽  
Structural Equation ◽  
Sampling Method ◽  
Employee Performance ◽  
Primary Data ◽  
Equation Modeling ◽  
Confirmatory Analysis ◽  
Production Employees

The Business sector is facing intense competition around the world so that organizations recognize the importance of human resources as a competitive advantage. For this reason, the factors that have an influence on employee performance are discussed in this study including emotional intelligence, work environment and job satisfaction. This study aims to analyse the effect of emotional intelligence and work environment on employee performance through job satisfaction as intervening variable at PT. Indomaju Textindo Kudus. The quantitative method used in this research is using AMOS confirmatory analysis followed by Structural Equation Modeling (SEM). This research uses non probability sampling method (accidental sampling) in order to collect data. Primary data is used in the study by distributing 150 sample questionnaires to production employees at PT. Indomaju Textindo. The findings in this study are that emotional intelligence and work environment have a direct effect on employee performance. From the research results it can be concluded to improve the performance of employees at PT. Indomaju Textindo can be pursued by maintaining and improving the emotional intelligence of employees and a safe and comfortable work environment.

Consequences of Work-Related Emotions

2011 ◽  
Vol 42 (1) ◽  
pp. 39-53 ◽  
Author(s):  
Chih-Wei Hsieh ◽  
Myung H. Jin ◽  
Mary E. Guy
Keyword(s):  
Job Satisfaction ◽  
Public Service ◽  
Emotional Labor ◽  
Deleterious Effect ◽  
Structural Equation ◽  
Human Services ◽  
Elevated Risk ◽  
Equation Modeling ◽  
Work Related ◽  
Per Se

In this article we investigate the influence of emotional labor on job satisfaction and burnout across a range of public service occupations. While prior studies in this genre have primarily focused on human services, occupations in this analysis range from routine clerical interactions to emotionally intense first-responder jobs. Despite this range, structural equation modeling shows that (a) emotion work increases job satisfaction as well as burnout; (b) emotive skills lead to an upsurge in job satisfaction and are inversely associated with burnout; and (c) the deleterious effect of emotional labor mainly occurs not with its performance, per se, but when workers must fake their feelings. It is this circumstance that produces an elevated risk of burnout.

The Dynamic Role of Emotional Intelligence on the Relationship Between Emotional Labor and Job Satisfaction: A Comparison Study of Public Service in China and South Korea

2020 ◽  
pp. 009102602094647
Author(s):  
Xiaojun Lu ◽  
Hyun Jung Lee ◽  
Seung-Bum Yang ◽  
Min Hye Song
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
South Korea ◽  
Public Service ◽  
Emotional Labor ◽  
Public Management ◽  
Self Regulation ◽  
Service Employees ◽  
Management Domain ◽  
The Relationship

Today, research on emotional labor in public service has been growing both in China and South Korea; however, few studies have explored the management–performance relationship between countries with similar cultures. This study provides a new case for the comparative public management domain by conducting empirical research on two countries with similar cultures and clarifying the existing literature on the relationship between the dimensions of emotional labor and job satisfaction with emotional intelligence as the mediating role. Samples from public service employees were collected. The findings reveal that, among the dimensions of emotional intelligence, emotional self-regulation emerges as the sole important mediating variable in the relationship between the two countries.

scholarly journals The Effect of Customers’ Incivility and Work stress on Job Satisfaction through Burnout

2021 ◽  
Vol 23 (3) ◽  
Author(s):  
Ribut Prasetyo ◽  
Dian Alfia Purwandari ◽  
Tantri Yanuar Rahmat Syah
Keyword(s):  
Job Satisfaction ◽  
Work Stress ◽  
Public Service ◽  
Structural Equation ◽  
Employee Performance ◽  
Equation Modeling ◽  
Service Employees ◽  
Analysis Technique ◽  
One Stop ◽  
Front Office

The need for public services is currently increasing both in quantity and quality. In public service, employees need high job satisfaction because if they are satisfied with their work, they will be happy to do their duties and obligations to provide good service. Employee job satisfaction is influenced by several factors both from within and from the environment. This study aimed to examine the effect of customers Incivility and work stress on job satisfaction through burnout. This research was conducted on 191 respondents in the office of the Unit of Investment and One-Stop Services in the Kelurahan in DKI Jakarta Province. The survey was conducted by distributing questionnaires to 191 front office officers working in public service offices. The data were analyzed using the SEM (Structural Equation Modeling) analysis technique using Lisrel. The results of the study found that customers Incivility and work stress have a positive and significant effect on burnout. Furthermore, burnout has a negative and significant effect on job satisfaction. This study implies the importance of local government to pay attention to employee burnout aspects in increasing job satisfaction and front office employee performance.

scholarly journals Job satisfaction mediating towards effect of emotional intelligence on performance

2019 ◽  
Vol 6 (5) ◽  
pp. 158-166 ◽  
Author(s):  
Ida Ayu Putri Widya Lestari ◽  
I Made Artha Wibawa
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Structural Equation ◽  
Employee Performance ◽  
Sample Selection ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Path Coefficient ◽  
Excellent Service

The study was conducted at BBPOM in Denpasar. The number of samples used was as many as 90 people using the saturated sample selection method. Data collection using a questionnaire that uses a Likert scale. Data analysis techniques were performed using structural equation modeling with a partial least square approach and using the VAF test to test the role of mediation. The results showed that emotional intelligence had a significant positive effect on employee performance at BBPOM in Denpasar with a path coefficient of 0.469. Job satisfaction is known to partially mediate the relationship of emotional intelligence to employee performance at BBPOM in Denpasar. The findings in this study provide the implication that to produce good performance in order to achieve excellent service, it is necessary to have activities in the form of training related to emotional intelligence and job satisfaction that can effectively improve employee skills to have an understanding and sensitivity to emotions of themselves and others, so that employees can deal well with all forms of organizational life dynamics and show maximum performance to achieve excellent service.

scholarly journals THE INFLUENCE OF SPIRITUAL INTELLIGENCE AND EMOTIONAL INTELLIGENCE ON JOB SATISFACTION AND NURSING PERFORMANCE

2020 ◽  
Vol 4 (1) ◽  
Author(s):  
Komang Trisna Sari Dewi
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Public Service ◽  
Structural Equation ◽  
Equation Model ◽  
Spiritual Intelligence ◽  
Significant Positive Effect ◽  
The Public ◽  
Analysis Technique ◽  
Positive Effect

Hospital is one of the public service places engaged in the field of health services where there is a lot of interaction between nurses and patients. Nurses are required to have the ability to manage emotional intelligence and spiritual intelligence possessed. The purpose of this study was to determine the influence of emotional intelligence and spiritual intelligence on job satisfaction and nurse performance at Buleleng General Hospital. The samples of this study were 76 respondents selected by using probability sampling techniques. The data analysis technique used in this study was a structural equation model based on variance and component based SEM with smartPLS 3.0 analysis tools. Based on the result of hypothesis testing shows that emotional intelligence has a significant positive effect on job satisfaction. Second, emotional intelligence has a significant positive effect on nurse performance. Third, spiritual intelligence has a significant positive effect on job satisfaction. Fourth, spiritual intelligence has a significant positive effect on nurse performance.

Exploring emotional intelligence, political skill, and job satisfaction

2014 ◽  
Vol 36 (3) ◽  
pp. 280-293 ◽  
Author(s):  
Galit Meisler
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Structural Equation ◽  
Political Skill ◽  
Equation Modeling ◽  
Human Resource Managers ◽  
Research Attention ◽  
Content Type ◽  
Resource Managers ◽  
The Relationship

Purpose – The purpose of this paper is to explore the associations between emotional intelligence (EI) and both political skill and job satisfaction, as well as the possibility that political skill mediates the relationship between EI and job satisfaction. Design/methodology/approach – The data, collected from a sample of 368 employees, were analyzed using structural equation modeling. Findings – EI was positively related to political skill and job satisfaction. In addition, the findings show that political skill mediates the relationship between EI and job satisfaction. Research limitations/implications – The research highlights the importance of EI and political skill in the workplace. Practical implications – EI training may be employed by organizations and human resource managers to enhance employees’ EI. Originality/value – Not enough research attention has been paid to exploring the interplay between EI and organizational politics. The current study clarifies the relationship between EI and political skill in the work arena. Moreover, this study found political skill to be a mediator in the relationship between EI and job satisfaction. Given that in the main the literature has neglected the possibility that political skill might act as a mediator and/or affect work attitudes/behaviors, findings from the current study broaden the scope through which the role of political skill in the workplace can be viewed.

Disaggregating emotional intelligence: building job satisfaction through emotional abilities

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Bradley Gene Winton
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Structural Equation ◽  
Positive Impact ◽  
Higher Order ◽  
Interactive Effects ◽  
Equation Modeling ◽  
Content Type ◽  
Confirmatory Factor ◽  
The Impact

Purpose The changing environment of today’s organizations creates an atmosphere ripe for emotions. This ebb and flow of emotions need to be managed to facilitate positive outcomes such as job satisfaction. This paper aims to provide evidence that emotional intelligence directly impacts one’s satisfaction at work. This paper attempts to go beyond these higher-order findings to examine the dimensional aspects of emotional intelligence and the impact each one has on job satisfaction. Design/methodology/approach Using a quantitative survey conducted among 427 US-based workers, this paper tests a disaggregated emotional intelligence model and its hypothesized relationships with job satisfaction through structural equation modeling (SEM). Additional analysis includes confirmatory factor analysis (CFA) and a two-stage common method variance assessment. Findings The results confirmed the positive impact of the dimensions of emotional intelligence on job satisfaction. However, with interactive effects in place, the results also found signs of reciprocal suppression and could not confirm that all four emotional intelligence dimensions significantly and positively related to job satisfaction. Originality/value These findings are significant in that they are among the first to elaborate on the dimensions of emotional intelligence and their role in the improvement of one’s satisfaction at work. Further, these findings legitimize the use of the theoretical higher-order model of emotional intelligence in lieu of investigating its dimensional aspects.

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