Rashtriya Seva Samsthan
Rashtriya Seva Samsthan is a public sector organization that sets up a new administrative office with a data processing cell. A specially chosen young executive to head the data processing cell runs into problems in implementing the planning and monitoring system within the Samsthan's organizational climate and processes. He is transferred out of that location in response to the frictions that develop. Frustrated, the young officer quits. This case, contributed by Karan Gianni, Goa, raises interesting issues on how organizational changes should be planned for absorption into and for desired influences on the rest of the organizational processes and behaviour. The case also raises questions on the role of the head office, choice of personnel, provision of the support needed by those implementing the changes. Vjkalpa hopes that large organizations in the public and private sectors planning the introduction of changes involving data processing will benefit from an analysis of this case.