Measuring Improvements Due to Business Process Redesign and Technology Integration: A Macroergonomic Approach

Author(s):  
Michael J. O'Neill ◽  
Yvonne Hart ◽  
Matthew Wieringa

This paper describes a Case Study in which a “macroergonomic” approach (Hendrick and Kleiner, 2001) was used to redesign the process and implement technology in support of the process of implementing office space. A project involving a 25,000-square-foot renovation of existing space, with 120 workstations and 100 employees was used as the basis to test the redesigned process and technology implementation. We concurrently redesigned the personnel and technology subsystems (see DeGreene, 1973), as opposed to having a pre-defined technology application drive the solution (Hendrick, 1995). Using a participatory ergonomics approach, we involved the employees who would be affected by changes to their work process to understand and contribute to the re-design. Through structured interviews, interactive discussions and observations, we redesigned the process from; design and layout of workstations through installation of furniture. Using business process modeling and simulation software, we modeled the “before” and “after” processes, and collected detailed measures of time and cost improvements. We found significant process performance improvements in Wait Time, Re-Work of Errors, and Cost reductions.

Author(s):  
T. C. Tisone ◽  
S. Lau

In a study of the properties of a Ta-Au metallization system for thin film technology application, the interdiffusion between Ta(bcc)-Au, βTa-Au and Ta2M-Au films was studied. Considered here is a discussion of the use of the transmission electron microscope(TEM) in the identification of phases formed and characterization of the film microstructures before and after annealing.The films were deposited by sputtering onto silicon wafers with 5000 Å of thermally grown oxide. The film thicknesses were 2000 Å of Ta and 2000 Å of Au. Samples for TEM observation were prepared by ultrasonically cutting 3mm disks from the wafers. The disks were first chemically etched from the silicon side using a HNO3 :HF(19:5) solution followed by ion milling to perforation of the Au side.


Materials ◽  
2021 ◽  
Vol 14 (10) ◽  
pp. 2690
Author(s):  
Bo Pan ◽  
Xuguang Wang ◽  
Zhenyang Xu ◽  
Lianjun Guo ◽  
Xuesong Wang

The Split Hopkinson Pressure Bar (SHPB) is an apparatus for testing the dynamic stress-strain response of the cement mortar specimen with pre-set joints at different angles to explore the influence of joint attitudes of underground rock engineering on the failure characteristics of rock mass structure. The nuclear magnetic resonance (NMR) has also been used to measure the pore distribution and internal cracks of the specimen before and after the testing. In combination with numerical analysis, the paper systematically discusses the influence of joint angles on the failure mode of rock-like materials from three aspects of energy dissipation, microscopic damage, and stress field characteristics. The result indicates that the impact energy structure of the SHPB is greatly affected by the pre-set joint angle of the specimen. With the joint angle increasing, the proportion of reflected energy moves in fluctuation, while the ratio of transmitted energy to dissipated energy varies from one to the other. NMR analysis reveals the structural variation of the pores in those cement specimens before and after the impact. Crack propagation direction is correlated with pre-set joint angles of the specimens. With the increase of the pre-set joint angles, the crack initiation angle decreases gradually. When the joint angles are around 30°–75°, the specimens develop obvious cracks. The crushing process of the specimens is simulated by LS-DYNA software. It is concluded that the stresses at the crack initiation time are concentrated between 20 and 40 MPa. The instantaneous stress curve first increases and then decreases with crack propagation, peaking at different times under various joint angles; but most of them occur when the crack penetration ratio reaches 80–90%. With the increment of joint angles in specimens through the simulation software, the changing trend of peak stress is consistent with the test results.


2021 ◽  
Vol 13 (15) ◽  
pp. 8215
Author(s):  
Lluís Frago Clols

COVID-19 has meant major transformations for commercial fabric. These transformations have been motivated by the collapse of consumer mobility at multiple scales. We analyzed the impact of the collapse of global tourist flows on the commercial fabric of Barcelona city center, a city that has been a global reference in over-tourism and tourism-phobia. Fieldwork in the main commercial areas before and after the pandemic and complementary semi-structured interviews with the main agents involved highlight the relationship between global tourist flows and commercial fabric. The paper shows how the end of global tourism has meant an important commercial desertification. The end of the integration of the city center into global consumer flows has implications for urban theory. It means a downscaling of the city center and the questioning of traditional center-periphery dynamics. It has been shown that the tourist specialization of commerce has important effects on the real estate market and makes it particularly vulnerable. However, the touristic specialization of commercial activities as a strategy of resilience has also been presented. This adaptation faces the generalized commercial desertification that drives the growing concentration of consumption around the online channel.


Author(s):  
Jing Qi ◽  
Jin-He Cai ◽  
Xun Meng

The purpose of this qualitative study was to explore the beliefs of Chinese children with physical disabilities engaging in sports and physical activity (PA), and the impact of the Paralympic Games on these beliefs. Five Chinese children with physical disabilities (female = 2, male = 3) were recruited for participating in the workshops of the Paralympic Games and PA, and received individual semi-structured interviews before and after the workshop implementations. Interview transcripts were analysed and presented as descriptive summaries. Three themes emerged based on the analysis of the participants’ interview data: (1) shocked, knowledgeable, and useful; (2) willingness to try, and (3) hope to obtain support. Results indicated that children with physical disabilities in this study acknowledged the positive outcomes of participating in the workshops of the Paralympic Games on the sports and PA engagement attitude change. However, children with disabilities also expressed that they need more related knowledge and information. The results of the study revealed that impairment and contextual factors (i.e., lack of support from family and physical education teachers, unsafe environments, and negative attitudes of peers without disabilities) were barriers to sports and PA engagement among children with physical disabilities in this study.


2021 ◽  
Author(s):  
Mihaela Vlaicu ◽  
Vasile Marius Nae ◽  
Patrick Christian Buerssner ◽  
Stefan Liviu Firu ◽  
Natalya Logashova

Abstract Paraffin represents one of the main case of failures and production losses which facing the entire oil industry. Prevention of paraffin deposition on the subsurface/surface equipment can be achieved by keeping the paraffin dissolved in crude oil or minimizing the adhesion or aggregation process of wax crystals. The paraffin problems which occur, conduct to gradual reduction of the tubular and pipelines internal diameter, restriction or valves blockages, and reduce the equipment capacity until the production is stop. Problems due to paraffin deposition varies and is different according with each commercial field, sometime the difference is from a well to well which producing from the same reservoir with different consistency. How we shall proceed? Before or after paraffin is field on the equipment? How could be avoid the future paraffin deposition? How long the selected method is proper for well ? The decision represents a combination based on oil's chemical & physical characteristics, well's behavior, method selected for prevention or elimination and combined with economic analysis and field experience. The paraffin inhibition applying is a common practice in OMV Petrom, which cover majority of the production wells. For the special wells, which the paraffin inhibition didn't provided satisfying results (multiple intervention due to paraffin deposition) was selected the Down Hole Heating technology (DHH) which was successfully tested in our company since 2014 thanks according with the yearly New Technology Program. The operating principle consists in heating the fluid volume from tubing using the heating cable which can be installed inside tubing, for NF and ESP wells or outside tubing for SRP or PCP wells. The cable is designed and located at the interval of wax crystallization appearance and heats the fluid to the temperature higher than the wax crystallization point (WAT). Since then, the DHH technology had an upward course, proven by high run life (highest value 2500 days / average 813 days) of the technology at the total 47 wells equipped, until this moment. Based on the successful results, recorded of 64% of old production wells equipped, it was decided to apply the technology at first completion of the new wells (36%), thus ensuring the protection of the new equipment. The paper offers an overview of DHH technology implementation, achievements, benefits and online monitoring of technology implementation starting with 2014 until today. The total impact shown a decreasing of no.of failures with 73,8%, the cost of intervention with 76,5%. The production losses decreased only with 5%, which certifies the fact that the technology helping production maintaining during the exploitation in comparison with production losses due paraffin issues recorded at wells without equipped with DHH technology. During 6 years of down hole heating technology application were developed candidate selection decision tree, monitoring the electrical efficiency, using the adaptability capacity of the technology from one well to another and integrate the temperature parameters in online monitoring system as part of digitalization concept of OMV Petrom, aspects which will be present in this article.


2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Kamal K. Mukherjee ◽  
Laura Reka ◽  
Rudina Mullahi ◽  
Keldi Jani ◽  
Jonida Taraj

PurposeDespite widespread adoption of business process reengineering (BPR) for better delivery efficiency of public services, a structured approach continues to elude the most value-adding phase of BPR: business process redesign. From another viewpoint, the rising currency of Whole-of-Government (WoG) and “shared services” initiatives signal an unmissable trend toward resource reuse across public service agencies (PSAs) through business process standardization (BPS). This research invokes BPS into process redesign to produce a process redesign framework (PRF) and deploys the same to build a standard process model (SPM) for services of the government of Albania (GoA).Design/methodology/approachThe methodology follows the design science research (DSR) paradigm, wherein best practices extracted from literature are synthesized with stakeholder inputs to design the PRF and SPM, both of which are then evaluated with case study research.FindingsAdoption of PRF/SPM on a WoG basis will not only reduce service lead time but also enable a variety of public services to share the same process, thereby further saving costs for GoA. The research outputs will accelerate reengineering and subsequent digitalization of public service operations.Research limitations/implicationsImplementing SPM will maximize resource reuse and help offer uniform and integrated public services to GoA's customers. It will also enable demand-driven staff mobilization across GoA agencies. The proposed PRF/SPM have limitations in that they consider only flow aspects of service processes with aspects of conversion being ignored.Originality/valueThis research fulfills the need for a systematic approach to process redesign and prepares GoA for a WoG treatment to its BPR efforts.


2018 ◽  
Vol 16 (4) ◽  
pp. 41-52
Author(s):  
Gutama Kusse Getele ◽  
Arrive Tsitaire Jean

The objective of this article is to analyse the implementation of BPR in e-commerce platforms by measuring the level of customer satisfaction. The issues tested involve: how customers perceive the BPR objectives in e-commerce platforms; time used for diverse transactions before and after BPR; awareness and usage of BPR services provided by e-commerce platforms; satisfaction about the e-commerce platform services after BPR; BPR impact on customers, employees and e-commerce platform performance; advantages of BPR in e-commerce platforms and; difficulties faced by the customers after BPR in the e-commerce platform. Primary data was used through a survey questionnaire on a random sample of 402 student customers of Taobao and JD.com. The results found that time saving is significantly positive on implementation of BPR; following customers perceived a better quality of customer service. The sample student customers perceived that the BPR has a greater impact on customers than on employees, as well as on the performance of a platform.


2019 ◽  
Vol 3 (s1) ◽  
pp. 63-63
Author(s):  
Sandra Burks ◽  
Karen Johnston ◽  
Nicole Chiotta-McCollum ◽  
Natalie May ◽  
John Schorling ◽  
...  

OBJECTIVES/SPECIFIC AIMS: The clinical and translational research workforce is in jeopardy due to investigator attrition and competing demands upon researchers. Resilience and wisdom are measurable traits that can be acquired. The aim of this study was to examine a pilot curricular intervention promoting resilience and wisdom formation in early-career translational researchers. METHODS/STUDY POPULATION: We conducted a prospective, mixed-methods evaluation of a curricular intervention promoting the development of wisdom and resilience among junior faculty in a career development program. Six 90 minute sessions were delivered between September 2017 and January 2018. Pre- and post- resilience and wisdom were measured using the Connor Davidson Resilience Scale and 3D-Wisdom Scale. Individual semi-structured interviews were conducted before and after the intervention RESULTS/ANTICIPATED RESULTS: Five scholars participated. Median resilience and wisdom scores revealed moderate levels of each trait; pre- and post-scores were not significantly different. Four themes emerged from the analysis of interview transcripts: 1. “Success” broadly defined; 2. Adversity threatens success; 3. Community breeds resilience; and 4. Wisdom formation parallels growth towards independence. DISCUSSION/SIGNIFICANCE OF IMPACT: An intervention aimed at developing capacities of resilience and wisdom is feasibly delivered to early career researchers. The relationship between these capacities and the sustainability of a research career warrants additional study.


2021 ◽  
Vol 7 ◽  
pp. e505
Author(s):  
Noha Ahmed Bayomy ◽  
Ayman E. Khedr ◽  
Laila A. Abd-Elmegid

The one constant in the world is change. The changing dynamics of business environment enforces the organizations to re-design or reengineer their business processes. The main objective of such reengineering processes is to provide services or produce products with the possible lowest cost, shortest time, and best quality. Accordingly, Business Process Re-engineering (BPR) provides a roadmap of how to efficiently achieve the operational goals in terms of enhanced flexibility and productivity, reduced cost, and improved quality of service or product. In this article, we propose an efficient model for BPR. The model specifies where the breakdowns occur in BPR implementation, justifies why such breakdowns occur, and proposes techniques to prevent their occurrence again. The proposed model has been built based on two main sections. The first section focuses on integrating Critical Success Factors (CSFs) and the performance of business processes during the reengineering processes. Additionally, it implements the association rule mining technique to investigate the relationship between CSFs and different business processes. The second section aims to measure the performance of business processes (intended success of BPR) by process time, cycle time, quality and cost before and after reengineering processes. A case study of the Egyptian Tax Authority (ETA) is used to test the efficiency of the proposed model.


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