scholarly journals The impact of external academic accreditation of undergraduate medical program on students’ satisfaction

2021 ◽  
Vol 21 (1) ◽  
Author(s):  
Ayman Al-Eyadhy ◽  
Shuliweeh Alenezi
Keyword(s):  
Quality Assurance ◽  
Student Satisfaction ◽  
Secondary Data ◽  
King Saud University ◽  
Comparison Research ◽  
Medical Program ◽  
Average Students ◽  
Satisfaction Rates ◽  
The Impact ◽  
Students Satisfaction

Abstract Background The external academic accreditation is a quality assurance and auditing process that focuses on the structure, process, and outcome of the education. It is an interrupting and highly demanding process in terms of effort, time, financial, and human resources. However, it is unclear in the literature how much of these external quality assurance practices impeded in the accreditation processes would reflect on the other end of the learning pathway, including student satisfaction. Methods A retrospective quantitative secondary data analysis, with a before-after comparison research design, was performed to evaluate external accreditation’s impact on students’ mean satisfaction score within two accreditation cycles at King Saud University (KSU)-Bachelor of Medicine, Bachelor of Surgery (MBBS) program. Results The overall average students’ satisfaction scores pre-and-post the first accreditation cycle were 3.46/5 (±0.35), 3.71 (±0.39), respectively, with a P-value of < 0.001. The effect of post first accreditation cycle was sustainable for a couple of years, then maintained above the baseline of the pre-first accreditation cycle until the pre-second accreditation cycle. Similarly, the overall average students’ satisfaction scores pre-and-post the second accreditation cycles were 3.57/5 (±0.30) and 3.70 (±0.34), respectively, with a P-value of 0.04. Compared to the first accreditation cycle, the improvement of the mean score of students’ satisfaction rates was not sustained beyond the year corresponding to the post-second accreditation cycle. Conclusion Both accreditation cycles were associated with an increased score in students’ satisfaction. The preparatory phase activities and navigation through the self-study assessment while challenging the program’s competencies are essential triggers for quality improvement practices associated with accreditation.

scholarly journals PENGARUH CITRA MEREK, KUALITAS PELAYANAN DAN PERSEPSI HARGA TERHADAP KEPUASAN MAHASISWA DI UNIVERSITAS MUHAMMADIYAH TANGERANG

2019 ◽  
Vol 18 (2) ◽  
pp. 121-143
Author(s):  
Ade Indra Permana ◽  
Mulky Fauzan ◽  
Sugeng Lubar Prastowo
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Random Sampling ◽  
Brand Image ◽  
Secondary Data ◽  
Simple Random Sampling ◽  
Total Sample ◽  
Primary Data ◽  
Perceived Price ◽  
Students Satisfaction

This study aims to analyze the influence of brand image, service quality, and perceived price and its implication towards student satisfaction in Universitas Muhammadiyah Tangerang (UMT). This research is quantitative in nature. Both primary and secondary data were obtained from various source such as journals. Primary data were gathered using questionnaire which were distributed to the target respondent. The population consists of active students from Faculty of Engineering and Faculty of Economy actively studying in 2017 using a purposive sampling. Total sample of 100 students were obtained. Data were analyzed using SPSS version 23. The research found that the brand image, service quality and perceived price are affecting students satisfaction of Universitas Muhammadiyah Tangerang. Researcher suggests UMT to improve their brand image, also to improve administration services and lecturer quality. In addition UMT shall adjust their tuition costing structure to win the competition in pricingPenelitian ini bertujuan untuk menganalisis pengaruh Citra Merek, Kualitas Layanan dan Persepsi Harga Terhadap Kepuasan Mahasiswa di Universitas Muhammadiyah Tangerang (UMT). Penelitian bersifat kuantitatif dan bersifat explanatory, sedangkan teknik pengumpulan data berdasarkan kuesioner dan dokumen. Populasi penelitian ini adalah mahasiswa dari fakultas teknik dan fakultas ekonomi yang aktif berkuliah pada tahun 2017. Metode pengambilan sample menggunakan metode probability sampling dan teknik pengambilan sampel dengan menggunakan simple random sampling. Penentuan ukuran sampel menggunakan rumus Slovin dengan tingkat kesalahan 10% berjumlah 100 mahasiswa yang diambil sebagai responden. Data yang terkumpul dianalisa menggunakan SPSS versi 23. Hasil penelitian ditemukan bahwa Citra Merek, Kualitas Layanan dan Persepsi Harga secara signifikan berpengaruh terhadap Kepuasan Mahasiswa di UMT. Peneliti menyarankan UMT perlu meningkatkan citra merek, dan juga melakukan peningkatan di kualitas staf administrasi dan pengajar. Selain itu UMT perlu meninjau kembali biaya perkuliahan yang dikenakan ke mahasiswa agar dapat meningkatkan daya saing

Social Media Strategies and Students' Satisfaction at Egyptian Universities

2019 ◽  
Vol 10 (1) ◽  
pp. 1-16 ◽  
Author(s):  
Nasser Fathi Easa
Keyword(s):  
Social Media ◽  
Student Satisfaction ◽  
Social Media Platform ◽  
The Social ◽  
Media Platform ◽  
Information Reliability ◽  
The Impact ◽  
Students Satisfaction

This article aims to investigate the impact of social media strategies on student satisfaction at Egyptian universities. The research employed four social media strategies (the Predictive Practitioner, Creative Experimenter, Social Media Champion and Social Media Transformer). A survey was posted to students Facebook groups in different universities. 530 students from the universities of Alexandria, Tanta Damanhour, Kafrelsheikh, Damietta, and Suez responded to the survey. It was noted that Facebook was the most common social media platform used. The Predictive Practitioner, Creative Experimenter, and Social Media Champion strategies were not clearly implemented, as opposed to the Social Media Transformer. It was noted that there was a lack of satisfaction of students with the information reliability, responsiveness and privacy faculties unusually posted on Facebook. It has been found that the four social media strategies account for positively influencing student satisfaction at Egyptian universities.

Physical classroom environment affects students’ satisfaction: Attitude and quality as mediators

2019 ◽  
Vol 47 (5) ◽  
pp. 1-10 ◽  
Author(s):  
Heesup Han ◽  
Hyoungeun Moon ◽  
Hyerin Lee
Keyword(s):  
Student Satisfaction ◽  
Classroom Environment ◽  
Physical Environment ◽  
Forward Selection ◽  
Perception Of Quality ◽  
High Level ◽  
The Impact ◽  
Students Satisfaction

Boosting student satisfaction with courses is undoubtedly a key challenge for higher education institutions. Our research was designed to understand better the role of the physical classroom environment, attitude toward the course, and perception of the quality of the course in forming student satisfaction with the course. Responses to paper-based surveys were collected during classes from students majoring in hospitality and tourism in 5 high-level universities in South Korea. We analyzed 401 responses by using a series of multiple regression analyses based on forward selection. The results showed that air quality, odor, noise, and equipment/amenity are essential physical classroom environment factors in determining attitude, perception of quality, and satisfaction. Attitude toward the course completely mediates the effect of odor on satisfaction, and quality partially mediates the impact of equipment/amenity on satisfaction. Overall, in this study we identified the salient role of certain features of the classroom physical environment in building students’ satisfaction with a course via attitudes toward, and evaluation of the quality of the course.

Technology-Infused Education

2017 ◽  
pp. 230-240
Author(s):  
Tim Klaus ◽  
Chuleeporn Changchit
Keyword(s):  
Environmental Factors ◽  
Student Satisfaction ◽  
Student Perceptions ◽  
Online Courses ◽  
Traditional Classroom ◽  
Online Course ◽  
Online Classes ◽  
Teaching Online ◽  
The Impact ◽  
Students Satisfaction

Technology can be a useful tool to educate students. Online courses take advantage of these tools and provide students with the flexibility to complete the courses remotely. However, student perceptions of online classes will not be the same as they complete the course remotely, rather than interacting with other students and the instructor in a traditional classroom. This study seeks to better understand the factors of the online course environment and examines the impact that various online environmental factors have on student satisfaction. This study identifies factors that affect students' satisfaction toward the online class. These findings should help instructors teaching online classes concentrate more on factors that are considered to be important to their students.

scholarly journals Marketing Mix Instruments as Factors of Improvement of Students’ Satisfaction in Higher Education Institutions in Republic of Serbia and Spain

2020 ◽  
Vol 12 (18) ◽  
pp. 7802 ◽  
Author(s):  
Sandra Brkanlić ◽  
Javier Sánchez-García ◽  
Edgar Breso Esteve ◽  
Ivana Brkić ◽  
Maja Ćirić ◽  
...  
Keyword(s):  
Higher Education ◽  
Student Satisfaction ◽  
Higher Education Institutions ◽  
Descriptive Analysis ◽  
Marketing Mix ◽  
Public Image ◽  
Education Marketing ◽  
The Republic ◽  
The Impact ◽  
Students Satisfaction

This paper explores the impact of marketing mix instruments on the students’ satisfaction in faculties in the Republic of Serbia and Spain, with the aim of determining how significant the effects of each marketing mix tool and their combinations are in relation to satisfaction of students in Higher Education Institutions (HEIs). The detailed literature review is provided in the theoretical part, which contributes to a better understanding of terms like marketing in higher education, marketing mix instruments in higher education and students’ satisfaction. Data were collected from 896 respondents, who are all students at the faculties in Serbia and Spain, and were obtained using the questionnaire purposefully composed for this research. The methods used to highlight any gaps in this marketing mix practice and the relative customer–student satisfaction in HEIs are statistical analyses (descriptive analysis, correlation analysis, multiple regression analysis and t-independent samples tests), leading to the general conclusions regarding the following: by improving marketing mix instruments (service, distribution, human factor, physical evidence, service process) we can, and by improving (price, promotion) we cannot, improve students’ satisfaction in higher education institutions. The general conclusions clearly highlight what needs to be improved in practice in higher education institutions to improve students’ satisfaction, especially students’ loyalty, students’ choices, students’ satisfaction with the quality of the marketing mix instruments at the faculty, students’ satisfaction with expectation which they had upon enrolment and student satisfaction with the public image of the faculty, which is the main goal of these institutions.

scholarly journals Students' Perception of Lecturers' Competency and the Effect on Institution Loyalty: The Mediating Role of Students' Satisfaction.

2020 ◽  
Vol 16 (2) ◽  
pp. 183
Author(s):  
Muhammad Safuan Abdul Latip ◽  
Farhana Tahmida Newaz ◽  
Ravindran Ramasamy
Keyword(s):  
Student Satisfaction ◽  
Doctoral Degree ◽  
Target Population ◽  
Mediating Effect ◽  
Industrial Experience ◽  
Positive Effects ◽  
Student Loyalty ◽  
Questionnaire Method ◽  
The Impact ◽  
Students Satisfaction

The study investigated the impact of lecturers’ competencies on student satisfaction and student loyalty involving a total of four exogenous variables, namely, knowledge and credential, pedagogy knowledge and skill, industrial experience, and motivation of the lecturers. The mediating effect of student satisfaction was tested. The target population of the study comprised a total of 1,055,245 active students enrolled in bachelor’s degree, master’s degree, and doctoral degree programmes in Malaysia. A total of 386 valid responses were obtained through a traditional questionnaire method in eight higher education institutions. The findings revealed that, knowledge and credential, industrial experience, and motivation of lecturers all have significant positive relationships with students’ satisfaction. On the other hand, only the motivation of lecturers was found to have positive effects on student loyalty towards the institution. Students’ satisfaction was found to mediate the relationships of knowledge and credential, industrial experience and motivation of lecturers toward student loyalty. The outcome of the study also accentuated the importance of maintaining and delivering a good service quality by the institution, achieved primarily through competent lecturers as this will lead to student loyalty and institutional sustainability. In return, students will have a better understanding of the subjects taught, and the institution will be likely to sustain and to have a positive brand awareness in the market.

scholarly journals The Impact of Students’ Perceptions of Online Learning Environments on Students’ Satisfaction in the Context of Covid-19 Pandemic

2021 ◽  
Vol 2 (3) ◽  
pp. 61-72
Author(s):  
Sunipa Ghosh Dastidar
Keyword(s):  
Online Learning ◽  
Active Learning ◽  
Student Satisfaction ◽  
Learning Environments ◽  
Student Interaction ◽  
Online Learning Environments ◽  
Student Autonomy ◽  
Instructor Support ◽  
The Impact ◽  
Students Satisfaction

In the context of the Covid-19 pandemic, the present study aimed to examine students’ perceptions of online learning environments and students’ satisfaction based on their academic stream. The study also investigated the impact of students’ perceptions of online learning environments on students’ satisfaction. A quantitative descriptive survey method was applied. This study included 230 students (130 undergraduate and 100 postgraduate students) from colleges and universities of West Bengal. Online Learning Environments Survey, an adapted and translated (Bengali) version of the Distance Education Learning Environments Survey (DELES) by Scott L Walker (2003), was used for collecting data. For data analysis, statistical techniques, ANOVA and regression analysis were performed. The results revealed significant mean differences among arts, commerce, and science students’ perceptions of online learning environments in the dimensions of student interaction and collaboration, personal relevance, authentic learning, active learning, and student autonomy except in instructor support. Furthermore, a significant mean difference in student satisfaction was found based on the academic stream. The result revealed that overall students’ perceptions of online learning environments had a significant impact on student satisfaction, with student interaction and collaboration being the most significant predictor of all; however, instructor support, active learning, and student autonomy were not found to be significant predictors of student satisfaction.

Quality assurance for private universities in Bangladesh

2019 ◽  
Vol 22 (1) ◽  
pp. 1-15 ◽  
Author(s):  
Gazi Mahabubul Alam
Keyword(s):  
Quality Assurance ◽  
Private Universities ◽  
Secondary Data ◽  
Private Higher Education ◽  
Rapid Expansion ◽  
Regulatory Control ◽  
Structured Interviews ◽  
Content Type ◽  
Set Up ◽  
The Impact

Purpose Commitment of governments and development partners in achieving both qualitative and quantitative measurements for primary and secondary provisions is the key reason for the development of private higher education (HE) and its rapid expansion in the developing world. A considerable amount of attention towards primary and secondary provisions has produced a large numbers of graduates who are theoretically qualified, but have questionable competences in meeting the needs of the market. This has a significant impact on the quality of HE which is delivered by private and public provisions. The purpose of this paper is to examine quality assurance (QA) mechanism set-up for the private HE sector in Bangladesh. Design/methodology/approach Qualitative methods were used because interviewees can express their views in a candid way, with a primary focus on the desired themes. Semi-structured interviews were conducted with personnel from the Ministry of Education, the University Grants Commission, students, staff and management from public and private universities. Documents review and secondary data also supplemented. Findings The mechanism set-up for QA is yet to mature. Formal arrangements for the governance and regulatory control of private HE provision in Bangladesh are neither sufficient nor up-to-date to help the sector function effectively. The current rules and regulations are suitable only for public HE, but not for the private sector HE. Originality/value A number of studies have been conducted in the area of private HE in Bangladesh. Only one of them covers QA, and none covers the impact of governance on QA. In the light of this background, this paper is the first of its kind.

PENGARUH KUALITAS PELAYANAN PENDIDIKAN TERHADAP KEPUASAN PELAJAR DI SMK TI AIRLANGGA SAMARINDA

2020 ◽  
Vol 8 (2) ◽  
pp. 184
Author(s):  
Ferdy Arianto Haryadi
Keyword(s):  
Data Analysis ◽  
Student Satisfaction ◽  
Research Result ◽  
Total Sample ◽  
Research Literature ◽  
Quality Of Services ◽  
Independent Variable ◽  
The Impact ◽  
Students Satisfaction

The study aimed to identify and analyze the significance of quality of services concerning student satisfaction in endure of educated at SMK TI airlangga samarinda school as simultaneously and partial. Variables used in this research the independent variable consist of tangible (x1), reliability (x2), responsiveness (x3), assurance (x4), empathy (x5), and the dependent variable student satisfaction (y). Type research data analysis quantitatively is a data collection through research literature, the field, supporting documents, and questionnaires. Methods used to sampling is proposive method of sampling. With using formulas slovin, the total sample necessary as 74 respondents from the population, as many as 283 students then technique data analysis use double anlysis regression. This research result indicates that the impact of the quality of services, consist of tangible, reliability, responsiveness, assurance and empathy simultaneously. Have significant influence on the partial test (t) we can see that only variable responsiveness have significant impact on student satisfaction, and in the dominant or the result that responsiveness have more influence toward students satisfaction on airlangga school. Advice should be for vocational smk ti airlangga samarinda to increase quality of service which consist of tangible, reliability, assurance, and empathy and protecting even improve the responsiveness of their own that would give satisfaction felt by student.

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