scholarly journals Global fashion retailers’ responses to external and internal crises during the COVID-19 pandemic

2021 ◽  
Vol 8 (1) ◽  
Author(s):  
Sanghee Kim ◽  
Hongjoo Woo
Keyword(s):  
Corporate Social Responsibility ◽  
Crisis Communication ◽  
Communication Theory ◽  
Factory Workers ◽  
Situational Crisis Communication Theory ◽  
Secondary Sources ◽  
Garment Workers ◽  
The Media ◽  
Corporate Social

AbstractDuring the COVID-19 pandemic crisis, the media reported different kinds of issues that global fashion retailers face. They had to unexpectedly dismiss garment workers and employees internally, while they had to perform CSR practices for their suffering communities externally. The purpose of this study is to investigate how global fashion retailers responded to these external and internal crises during the pandemic through a case study. Based on corporate social responsibility (CSR) contribution types and the Situational Crisis Communication Theory (SCCT), various secondary sources which are related to three selected global fashion retailers’ (Zara, H&M, and Uniqlo) responses to external and internal crises during the pandemic are analyzed. The findings indicate that global fashion retailers showed some different approaches in their responses to external and internal crises during the pandemic. Externally, all of them practiced CSR by providing monetary and in-kind contributions to the society. However, toward the internal issues related to their factory workers and employees, some of them denied or diminished the problems that had been raised, while all of them attempted to make a deal with the parties who had been affected. The results of this study propose an agenda to discuss global fashion retailers’ responsibilities during the pandemic, as well as to inform fashion retailers of how leading retailers have responded to the crises.

scholarly journals KRISIS KOMUNIKASI PADA MASA PANDEMI COVID-19 (Studi Kasus Pemberitaan Penyebaran Covid-19 melalui Udara)

2020 ◽  
Vol 7 (1) ◽  
pp. 1-11
Author(s):  
Fera Indasari ◽  
Ida Anggriani
Keyword(s):  
Crisis Communication ◽  
Human Error ◽  
Communication Theory ◽  
Public Trust ◽  
World Health ◽  
Situational Crisis Communication Theory ◽  
The Public ◽  
Corona Virus ◽  
The Media ◽  
The Difference

This study discusses the communication crisis in the mass pandemic Covid-19, a case study in the coverage of the spread of Covid-19 by air. This research uses the theory of SSCT (Situational crisis communication theory) by Choombs, 2007. The method used in this research is descriptive qualitative. the crisis that occurred at WHO could result in the loss of public trust in WHO as a reliable source of world health information, WHO was proven wrong. Based on an understanding of crisis communication, the crisis of the difference in information conveyed by WHO regarding the spread of the corona virus through the air is an information crisis that occurs due to human error, where WHO is considered negligent in reviewing any information before it is submitted to the public. Based on crisis communication theory, WHO is trying to rebuild public trust using the rebuild method, here WHO is rebuilding trust by not condemning the actions of some researchers who think that WHO has been wrong in conveying information to the public, In addition to having acknowledged to the media that based on available evidence regarding the spread of Covid-19 WHO has also not posted information that contains opposition that the corona virus could not be transmitted through the air a few months ago, based on the results of a survey conducted by researchers by checking the WHO Instagram account, and the WHO official website.  Keywords: situational crisis communication theory, WHO, Covid-19

Corporate Social Responsibility and Disclosure of Socioenvironmental Risks by Credit Unions

2020 ◽  
pp. 110-132
Author(s):  
Rodrigo Gaspar de Almeida ◽  
Marguit Neumann ◽  
Simone Leticia Raimundini Sanches ◽  
Valéria Gama Fully Bressan
Keyword(s):  
Corporate Social Responsibility ◽  
Social Responsibility ◽  
Credit Unions ◽  
Credit Union ◽  
Primary Sources ◽  
Risk Disclosure ◽  
Secondary Sources ◽  
Analysis Technique ◽  
The Media ◽  
Corporate Social

This study aimed to investigate which groups of stakeholders Sicredi has included in its assessment of socioenvironmental risks. To that end, the content analysis technique was applied for primary sources, interviews with Sicredi's superintendent and the supervisor of Brazil's Central Bank, and secondary sources e.g. organizational reports. Results evidenced that stakeholders—credit union members, employees, government, community and the media—were included in Sicredi's socioenvironmental risk disclosure. As theoretical contributions, this study provides discussions around corporate social responsibility and socioenvironmental risks at credit unions. The target audience of this study can be those in academia, practitioners, business managers, professionals from the financial industry, and corporate social responsibility researchers.

Framing the Oil Spill Disaster: How South Korean Newspapers Present Responsibility and Severity When Covering the Hebei Spirit Oil Spill

2017 ◽  
Vol 11 (2) ◽  
pp. 94-108
Author(s):  
Hwalbin Kim ◽  
Shirley S. Carter
Keyword(s):  
Content Analysis ◽  
Oil Spill ◽  
Crisis Communication ◽  
Communication Theory ◽  
The Political ◽  
News Frames ◽  
Situational Crisis Communication Theory ◽  
South Korean ◽  
The Media ◽  
Crisis Managers

This study examines how South Korean newspapers framed the Hebei Spirit oil spill disaster in 2007 with two key concepts of situational crisis communication theory (SCCT): crisis responsibility and severity. Also, we investigate how the political stances of newspapers—conservative and liberal—affect the selection of news frames. By using a content analysis from four nationwide South Korean newspapers, findings showed that frames regarding severity appeared more often than frames about crisis responsibility. Also, the results revealed that there were differences of frames according to time periods and the political stances of newspapers. This study provides empirical evidence to support that the two SCCT concepts can be used in the content analysis appropriately. Also, this study offers crisis managers with helpful information by showing how the media present a crisis in practice and, thus, can inform how organizations develop appropriate crisis communication responses.

Corporate Social Responsibility Practices in Indian Petroleum Companies: A Case Study of Selected PSUs

Think India ◽  
2018 ◽  
Vol 21 (3) ◽  
pp. 13-18
Author(s):  
Abhijit Ranjan Das ◽  
Subhadeep Mukherjee
Keyword(s):  
Corporate Social Responsibility ◽  
Public Sector ◽  
Social Responsibility ◽  
Business Environment ◽  
Annual Reports ◽  
Net Worth ◽  
Net Profit ◽  
Petroleum Companies ◽  
Corporate Social

Corporate Social Responsibility (CSR) is not a very new concept, it is an old concept. Earlier, in India it was optional to the company that they may contribute voluntarily towards CSR but after the Companies Act 2013, it was formally introduced in the business environment and was made mandatory for those companies whose net worth and profit cross a threshold limit. They should contribute 2% of the average net profit of just preceding three years profit. This paper primarily focuses on CSR practices of some selected public sector petroleum companies in India. The study has been conducted based on the Annual Reports of seven selected public sector companies. Five years of data on CSR spending from 2009–10 to 2014–15 were examined. Moreover, the pattern of expenses was also examined. Since petroleum companies are giants of the India economy and contribute significantly towards the Gross Domestic Product (GDP) of our country. Thus it is necessary to look into how these companies are contributing towards CSR. An attempt has been made to examine the early impact of Section 135 of the Companies Act.

Responding to Social Responsibilities and Ethics - A Study of Refractory Industry in Odisha

2016 ◽  
Vol 1 (1) ◽  
Author(s):  
Saikat Gochhait
Keyword(s):  
Corporate Social Responsibility ◽  
Social Responsibility ◽  
Ethical Issues ◽  
Business Organizations ◽  
Ethical Practices ◽  
Secondary Sources ◽  
Modern Business ◽  
Industrial Markets ◽  
Corporate Social ◽  
Profit Maximisation

Businesses work in a wide social environment in which they have a responsibility to a range of stakeholders including the community. The term Corporate Social Responsibility (CSR) refers to the responsibility that modern business organizations have to creating a healthy and prosperous society. Ethical practices in refractory marketing help marketers distinguish between right and wrong behavior. Adherence to ethics is essential in industrial markets as mutual trust among buyers and sellers is the key to long-term success. Marketing has evolved from a production-centric approach to a societal marketing approach that lays greater emphasis on the ethical issues in marketing. With the advent of globalization, corporations continue to evolve, grow in power, and influence the process of consolidation. Corporations are in positions of power that allow them to do greater damage to others when they act unethically or socially in an irresponsible manner. The rights theory encompasses a variety of ethical philosophies holding that certain human rights are fundamental and must be respected by other humans. The economic theories of the firm cannot be segregated of ethical considerations as they have crucial impact on how the firm concentrates on economic power, formulate the rules of law. Profit maximisation has always been the driving force and an undercurrent behind the development of corporate. But profit is not made in vacuum, it always has an associated cost, some of which is always externalized (Rhee, 2008). Corporate law has an ethical foundation and the debate on values necessarily revolves round the activities of the firm. This research paper on the basis of secondary sources of data collected from reports, research papers and Internet, focuses on corporate social responsibility (CSR) of TATA Group with reference to Tata Krosaki Refractories Ltd, Bajoria Group with reference to IFGL Refractories Ltd (Odisha), OCL Refractories Ltd, Sarvesh Refractories, and Manishree Refractories (Odisha). The study intends to understand the scope of corporate social responsibility and get an insight in CSR and ethical practices in the light of the case study of the refractory industries in Odisha.

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