Framing the Oil Spill Disaster: How South Korean Newspapers Present Responsibility and Severity When Covering the Hebei Spirit Oil Spill

2017 ◽  
Vol 11 (2) ◽  
pp. 94-108
Author(s):  
Hwalbin Kim ◽  
Shirley S. Carter
Keyword(s):  
Content Analysis ◽  
Oil Spill ◽  
Crisis Communication ◽  
Communication Theory ◽  
The Political ◽  
News Frames ◽  
Situational Crisis Communication Theory ◽  
South Korean ◽  
The Media ◽  
Crisis Managers

This study examines how South Korean newspapers framed the Hebei Spirit oil spill disaster in 2007 with two key concepts of situational crisis communication theory (SCCT): crisis responsibility and severity. Also, we investigate how the political stances of newspapers—conservative and liberal—affect the selection of news frames. By using a content analysis from four nationwide South Korean newspapers, findings showed that frames regarding severity appeared more often than frames about crisis responsibility. Also, the results revealed that there were differences of frames according to time periods and the political stances of newspapers. This study provides empirical evidence to support that the two SCCT concepts can be used in the content analysis appropriately. Also, this study offers crisis managers with helpful information by showing how the media present a crisis in practice and, thus, can inform how organizations develop appropriate crisis communication responses.

“Gatekeeper or Crisis Manager? Coverage of "Lahad Datu" Conflict”

2018 ◽  
Vol 7 (3.21) ◽  
pp. 476
Author(s):  
Manimegalai Ambikapathy ◽  
Hasmah Zanuddin
Keyword(s):  
Content Analysis ◽  
Crisis Communication ◽  
Communication Theory ◽  
Crisis Response ◽  
Problem Solution ◽  
Situational Crisis Communication Theory ◽  
Independent Variables ◽  
Quantitative Content ◽  
Security Personnel ◽  
Independent Variable

Lahad Datu conflict also known as “Sabah standoff” conflict, is unforgettable tragedies until killed about 10 of Malaysian security personnel and impacted economic, social and emotion of citizens especially at Lahad Datu, Sabah. The objective of this research is to examine the portrayal of solution from Malaysian Government for the “Lahad Datu Crisis” through newspaper framing in Malaysian mainstream newspapers namely Utusan Malaysia, The Star, Sin Chew and Nanban daily. The measurement for the crisis response will be measure through few independent variables such as category of “Lahad Datu” news; between problem, solution, people or neutral category. The following independent variable is through the slants of news; whether news is slanted in positive, negative or neutral slant. With the assistance of “Situational Crisis Communication Theory”, this research employed a systematic quantitative content analysis to gather the data. Finding revealed that, category of solution appeared most in Utusan Malaysia, The Star, Sin Chew and Nanban daily and news in positive slants were covered in all the selected dailies. In providing responses for the crisis, Justification and Concern crisis response portrayed most, however, through Kruskal Wallis test, data found that The Star and Utusan Malaysia portrayed most of the Justification and Concern responses compare to Sin Chew daily and Nanban daily.  

scholarly journals KRISIS KOMUNIKASI PADA MASA PANDEMI COVID-19 (Studi Kasus Pemberitaan Penyebaran Covid-19 melalui Udara)

2020 ◽  
Vol 7 (1) ◽  
pp. 1-11
Author(s):  
Fera Indasari ◽  
Ida Anggriani
Keyword(s):  
Crisis Communication ◽  
Human Error ◽  
Communication Theory ◽  
Public Trust ◽  
World Health ◽  
Situational Crisis Communication Theory ◽  
The Public ◽  
Corona Virus ◽  
The Media ◽  
The Difference

This study discusses the communication crisis in the mass pandemic Covid-19, a case study in the coverage of the spread of Covid-19 by air. This research uses the theory of SSCT (Situational crisis communication theory) by Choombs, 2007. The method used in this research is descriptive qualitative. the crisis that occurred at WHO could result in the loss of public trust in WHO as a reliable source of world health information, WHO was proven wrong. Based on an understanding of crisis communication, the crisis of the difference in information conveyed by WHO regarding the spread of the corona virus through the air is an information crisis that occurs due to human error, where WHO is considered negligent in reviewing any information before it is submitted to the public. Based on crisis communication theory, WHO is trying to rebuild public trust using the rebuild method, here WHO is rebuilding trust by not condemning the actions of some researchers who think that WHO has been wrong in conveying information to the public, In addition to having acknowledged to the media that based on available evidence regarding the spread of Covid-19 WHO has also not posted information that contains opposition that the corona virus could not be transmitted through the air a few months ago, based on the results of a survey conducted by researchers by checking the WHO Instagram account, and the WHO official website.  Keywords: situational crisis communication theory, WHO, Covid-19

scholarly journals Global fashion retailers’ responses to external and internal crises during the COVID-19 pandemic

2021 ◽  
Vol 8 (1) ◽  
Author(s):  
Sanghee Kim ◽  
Hongjoo Woo
Keyword(s):  
Corporate Social Responsibility ◽  
Crisis Communication ◽  
Communication Theory ◽  
Factory Workers ◽  
Situational Crisis Communication Theory ◽  
Secondary Sources ◽  
Garment Workers ◽  
The Media ◽  
Corporate Social

AbstractDuring the COVID-19 pandemic crisis, the media reported different kinds of issues that global fashion retailers face. They had to unexpectedly dismiss garment workers and employees internally, while they had to perform CSR practices for their suffering communities externally. The purpose of this study is to investigate how global fashion retailers responded to these external and internal crises during the pandemic through a case study. Based on corporate social responsibility (CSR) contribution types and the Situational Crisis Communication Theory (SCCT), various secondary sources which are related to three selected global fashion retailers’ (Zara, H&M, and Uniqlo) responses to external and internal crises during the pandemic are analyzed. The findings indicate that global fashion retailers showed some different approaches in their responses to external and internal crises during the pandemic. Externally, all of them practiced CSR by providing monetary and in-kind contributions to the society. However, toward the internal issues related to their factory workers and employees, some of them denied or diminished the problems that had been raised, while all of them attempted to make a deal with the parties who had been affected. The results of this study propose an agenda to discuss global fashion retailers’ responsibilities during the pandemic, as well as to inform fashion retailers of how leading retailers have responded to the crises.

Unearthing the Facets of Crisis History in Crisis Communication: A Conceptual Framework and Introduction of the Crisis History Salience Scale

2021 ◽  
pp. 232948842098876
Author(s):  
LaShonda L. Eaddy
Keyword(s):  
Crisis Communication ◽  
Communication Theory ◽  
Influential Factors ◽  
Strategy Development ◽  
Crisis Communications ◽  
Responsibility Attribution ◽  
Performance History ◽  
Situational Crisis Communication Theory ◽  
Relationship History ◽  
Insight Into

Coombs’s Situational Crisis Communication Theory suggests performance history, composed of relationship history and crisis history, intensify crisis responsibility attribution. Relationship history is organizations’ actual and perceived rapport with publics, while crisis history is an organization’s previous crises. Extant literature has only examined crisis history one-dimensionally. This study proposes the Crisis History Framework that provides insight into influential factors that can make crises more or less salient to individuals. Furthermore, the study introduces the Crisis History Salience Scale that can help crisis communications scholars conduct empirical research examining crisis history’s multiple facets. Moreover, the study offers suggestions for how crisis history considerations can inform proactive crisis management, key messaging, and strategy development during crises.

scholarly journals Public Attitudes Towards Omani Media Coverage of “Gono” Cyclone Crisis

2015 ◽  
Vol 6 (1) ◽  
pp. 67
Author(s):  
Obaid Said Al- Shaqsi
Keyword(s):  
Media Coverage ◽  
Communication Theory ◽  
Public Attitudes ◽  
Behavioral Responses ◽  
Survey Study ◽  
Media Management ◽  
Situational Crisis Communication Theory ◽  
The Media ◽  
Media Performance ◽  
The Relationship

This survey study aimed at investigating the relationship between Omani media management of the 2007 Gono cyclone crisis and people’s behavioral responses and their attitudes towards media performance. The study was founded on the general principles of the Situational Crisis Communication theory and Stakeholders theory. A convenient sample of 140 affected individuals from three different places in Oman participated in this study. The results indicated that 96% of the informants followed Omani media warnings about the cyclone. The results also showed a positive correlation between respondents’ belief that the media have provided them with swift and transparent messages and addressed their interests and emotional concerns on one hand, and adopting positive behavioral responses, on the other hand. Overall, respondents were satisfied with Omani media performance during the different stages of the cyclone crisis. 

scholarly journals Analysis of the Government's Crisis Communication Strategy Discourse to Defend Covid-19

2021 ◽  
Vol 13 (1) ◽  
pp. 36
Author(s):  
Anton Surahmat ◽  
Susanne Dida ◽  
Feliza Zubair
Keyword(s):  
Critical Discourse Analysis ◽  
Crisis Communication ◽  
Communication Theory ◽  
Communication Strategy ◽  
Press Releases ◽  
Public Officials ◽  
Situational Crisis Communication Theory ◽  
The Public ◽  
Government Communication ◽  
The Government

Crisis communication is one of the most important instruments in crisis management. Unfortunately, there is a lot of criticism about how the Indonesian government implemented its crisis communication strategy during the Covid-19 pandemic season. This study aims to uncover the government's crisis communication strategy from the perspective of Van Dijk's critical discourse analysis. Based on the Situational Crisis Communication Theory (SCCT), researchers study the structure of discourse in texts consisting of macro, superstructure, and micro. There were 6 press releases from President Jokowi, Minister of Health Terawan Agus Putranto, and Spokesperson dr. Achmad Yurianto was collected using a purposive sampling method to describe the government's crisis communication strategy at the beginning of pre-crisis and crisis. The results show a significant dynamic crisis communication strategy on how the government implemented it in the pre-crisis and crisis phases. In the pre-crisis phase, they were statements from public officials especially in this case coming from President Jokowi and Minister of Health Terawan Agus Putranto. Both of these statements tend to lead to Deny and Diminish's strategy while still delivering messages in the form of Adjustments and Instructive Information so that the public remains alert and calm. However, in the crisis phase, government communication shifted towards Diminishes' statement, in the view of Justification that the crisis was actually not so terrible and bad. This is the biggest idea that emerged in the statement of President Jokowi and Spokesperson dr. Achmad Yurianto. Broadly speaking, this phase also provides a greater perspective on projections of government policy in the Covid-19 arrangement.

Sign in / Sign up

Export Citation Format

Share Document