scholarly journals KRISIS KOMUNIKASI PADA MASA PANDEMI COVID-19 (Studi Kasus Pemberitaan Penyebaran Covid-19 melalui Udara)

2020 ◽  
Vol 7 (1) ◽  
pp. 1-11
Author(s):  
Fera Indasari ◽  
Ida Anggriani
Keyword(s):  
Crisis Communication ◽  
Human Error ◽  
Communication Theory ◽  
Public Trust ◽  
World Health ◽  
Situational Crisis Communication Theory ◽  
The Public ◽  
Corona Virus ◽  
The Media ◽  
The Difference

This study discusses the communication crisis in the mass pandemic Covid-19, a case study in the coverage of the spread of Covid-19 by air. This research uses the theory of SSCT (Situational crisis communication theory) by Choombs, 2007. The method used in this research is descriptive qualitative. the crisis that occurred at WHO could result in the loss of public trust in WHO as a reliable source of world health information, WHO was proven wrong. Based on an understanding of crisis communication, the crisis of the difference in information conveyed by WHO regarding the spread of the corona virus through the air is an information crisis that occurs due to human error, where WHO is considered negligent in reviewing any information before it is submitted to the public. Based on crisis communication theory, WHO is trying to rebuild public trust using the rebuild method, here WHO is rebuilding trust by not condemning the actions of some researchers who think that WHO has been wrong in conveying information to the public, In addition to having acknowledged to the media that based on available evidence regarding the spread of Covid-19 WHO has also not posted information that contains opposition that the corona virus could not be transmitted through the air a few months ago, based on the results of a survey conducted by researchers by checking the WHO Instagram account, and the WHO official website.  Keywords: situational crisis communication theory, WHO, Covid-19

scholarly journals COMMUNICATION CRISIS IN THE NEW MEDIA ERA DURINGTHE PANDEMIC-19 IN INDONESIA

2021 ◽  
Vol 9 (09) ◽  
pp. 478-483
Author(s):  
Fahmi Saleh ◽  
◽  
Ditta Sri Gustiny ◽  
Supradaka A ◽  
◽  
...  
Keyword(s):  
New Media ◽  
Health Information ◽  
Crisis Communication ◽  
Human Error ◽  
Communication Theory ◽  
Public Trust ◽  
World Health ◽  
Situational Crisis Communication Theory ◽  
The Public ◽  
Self Confidence

This study discusses the communication crisis during the Covid-19 pandemic, a study of the scope of the spread of Covid-19 through the air. This study uses the theory of SSCT (situational crisis communication theory) by Choombs, 2007. The method used in this study is descriptive qualitative. The crisis that occurred at WHO could result in a loss of public trust in WHO as a trusted source of world health information, WHO proved wrong. Based on the understanding of crisis communication, the crisis of discrepancies in information conveyed by WHO regarding the spread of the corona virus through the air is an information crisis that occurs due to human error, where WHO is considered negligent in reviewing any information before it is conveyed to the public. Based on research, that society in general lacks peoples self-confidence so that they often get information through new media that they receive without finding out the truth, so that people only think about living during the covid-19 pandemic.

scholarly journals Analysis of the Government's Crisis Communication Strategy Discourse to Defend Covid-19

2021 ◽  
Vol 13 (1) ◽  
pp. 36
Author(s):  
Anton Surahmat ◽  
Susanne Dida ◽  
Feliza Zubair
Keyword(s):  
Critical Discourse Analysis ◽  
Crisis Communication ◽  
Communication Theory ◽  
Communication Strategy ◽  
Press Releases ◽  
Public Officials ◽  
Situational Crisis Communication Theory ◽  
The Public ◽  
Government Communication ◽  
The Government

Crisis communication is one of the most important instruments in crisis management. Unfortunately, there is a lot of criticism about how the Indonesian government implemented its crisis communication strategy during the Covid-19 pandemic season. This study aims to uncover the government's crisis communication strategy from the perspective of Van Dijk's critical discourse analysis. Based on the Situational Crisis Communication Theory (SCCT), researchers study the structure of discourse in texts consisting of macro, superstructure, and micro. There were 6 press releases from President Jokowi, Minister of Health Terawan Agus Putranto, and Spokesperson dr. Achmad Yurianto was collected using a purposive sampling method to describe the government's crisis communication strategy at the beginning of pre-crisis and crisis. The results show a significant dynamic crisis communication strategy on how the government implemented it in the pre-crisis and crisis phases. In the pre-crisis phase, they were statements from public officials especially in this case coming from President Jokowi and Minister of Health Terawan Agus Putranto. Both of these statements tend to lead to Deny and Diminish's strategy while still delivering messages in the form of Adjustments and Instructive Information so that the public remains alert and calm. However, in the crisis phase, government communication shifted towards Diminishes' statement, in the view of Justification that the crisis was actually not so terrible and bad. This is the biggest idea that emerged in the statement of President Jokowi and Spokesperson dr. Achmad Yurianto. Broadly speaking, this phase also provides a greater perspective on projections of government policy in the Covid-19 arrangement.

scholarly journals Global fashion retailers’ responses to external and internal crises during the COVID-19 pandemic

2021 ◽  
Vol 8 (1) ◽  
Author(s):  
Sanghee Kim ◽  
Hongjoo Woo
Keyword(s):  
Corporate Social Responsibility ◽  
Crisis Communication ◽  
Communication Theory ◽  
Factory Workers ◽  
Situational Crisis Communication Theory ◽  
Secondary Sources ◽  
Garment Workers ◽  
The Media ◽  
Corporate Social

AbstractDuring the COVID-19 pandemic crisis, the media reported different kinds of issues that global fashion retailers face. They had to unexpectedly dismiss garment workers and employees internally, while they had to perform CSR practices for their suffering communities externally. The purpose of this study is to investigate how global fashion retailers responded to these external and internal crises during the pandemic through a case study. Based on corporate social responsibility (CSR) contribution types and the Situational Crisis Communication Theory (SCCT), various secondary sources which are related to three selected global fashion retailers’ (Zara, H&M, and Uniqlo) responses to external and internal crises during the pandemic are analyzed. The findings indicate that global fashion retailers showed some different approaches in their responses to external and internal crises during the pandemic. Externally, all of them practiced CSR by providing monetary and in-kind contributions to the society. However, toward the internal issues related to their factory workers and employees, some of them denied or diminished the problems that had been raised, while all of them attempted to make a deal with the parties who had been affected. The results of this study propose an agenda to discuss global fashion retailers’ responsibilities during the pandemic, as well as to inform fashion retailers of how leading retailers have responded to the crises.

scholarly journals Focusing on the “Public” in Public Relations: The Importance of Person-Centered Messages (PCMs) in Crisis Communication on Twitter

2021 ◽  
Vol 4 ◽  
pp. 93-128
Author(s):  
Soo Kwang Oh ◽  
Kyung-Hyan Yoo ◽  
Jennifer Owlett
Keyword(s):  
Social Media ◽  
Public Relations ◽  
Crisis Communication ◽  
Communication Theory ◽  
Theoretical Frameworks ◽  
Situational Crisis Communication Theory ◽  
The Public ◽  
Crisis Type ◽  
Interdisciplinary Study

Based on the theoretical frameworks of situational crisis communication theory (SCCT) and person-centered messages (PCMs), this interdisciplinary study conducted a 2 x 3 experiment to examine the role of PCMs in crisis management on social media. Our findings suggest that crisis type (victim, preventable) has an effect on people’s perceptions/reactions toward an organization and that PCM levels (low, medium, and high person-centered messages) in crisis communication on social media influence organizational reputation and participants’ intention to post negative feedback about the organization in crisis. We suggest that when organizations are responding to crisis online, they provide additional attention to the interpersonal dynamics of those interactions. Theoretical and practical implications are discussed.

scholarly journals ANALISIS KOMUNIKASI KRISIS GUBERNUR JAWA TENGAH GANJAR PRANOWO MENGHADAPI PANDEMI COVID-19

2020 ◽  
Vol 11 (1) ◽  
pp. 27-37
Author(s):  
ALKOMARI ALKOMARI
Keyword(s):  
Discourse Analysis ◽  
Crisis Communication ◽  
Large Scale ◽  
Communication Theory ◽  
Positive Impact ◽  
Research Problem ◽  
The Public ◽  
Central Java ◽  
High Concern ◽  
The Media

Central Java Governor Ganjar Pranowo's communication with the public in the midst of the Covid-19 pandemic crisis faced by the public came under the media spotlight. That is because Ganjar Pranowo issued a program to prevent the spread of Covid-19 which is different from other regions. If other regions such as DKI Jakarta, West Java and East Java choose Large-Scale Social Restrictions, Central Java launches Jogo Tonggo. This research focuses on the problem of how the crisis communication is carried out by the Governor of Central Java Ganjar Pranowo in the midst of the Covid-19 pandemic faced by the community. So the aim is to find out how the communication made by Ganjar Pranowo in the midst of the Covid-19 pandemic crisis experienced by people in Central Java. Researchers used descriptive qualitative research methods with constructivist paradigms. While the analysis used to study the research problem is discourse analysis and is supported by the Situational Crisis Communication Theory (SCCT) Theory. The researcher has three research informants including senior journalist who is also the Chairman of Central Java Indonesian Journalists Association Amir Machmud as the main informant, Chairman of RW X Rejosari Urban Semarang City Widyanto Tri Handoko informant supporting one and social media activist Arty Yuniarto as supporting informant two. The results of the study showed that crisis communication conducted by Ganjar Pranowo was very intensive both face-to-face and through online media. The high intensity of communication shows the high concern and closeness of Ganjar Pranowo to the community. The results of the discourse analysis in this study stated that the communication made by the Governor of Central Java Ganjar Pranowo in the midst of the Covid-19 pandemic crisis had political motives for imaging towards the 2024 Presidential Election. This research concludes that crisis communication conducted by Ganjar Pranowo had a positive impact on Ganjar Pranowo's reputation as Governor of Central Java.

Framing the Oil Spill Disaster: How South Korean Newspapers Present Responsibility and Severity When Covering the Hebei Spirit Oil Spill

2017 ◽  
Vol 11 (2) ◽  
pp. 94-108
Author(s):  
Hwalbin Kim ◽  
Shirley S. Carter
Keyword(s):  
Content Analysis ◽  
Oil Spill ◽  
Crisis Communication ◽  
Communication Theory ◽  
The Political ◽  
News Frames ◽  
Situational Crisis Communication Theory ◽  
South Korean ◽  
The Media ◽  
Crisis Managers

This study examines how South Korean newspapers framed the Hebei Spirit oil spill disaster in 2007 with two key concepts of situational crisis communication theory (SCCT): crisis responsibility and severity. Also, we investigate how the political stances of newspapers—conservative and liberal—affect the selection of news frames. By using a content analysis from four nationwide South Korean newspapers, findings showed that frames regarding severity appeared more often than frames about crisis responsibility. Also, the results revealed that there were differences of frames according to time periods and the political stances of newspapers. This study provides empirical evidence to support that the two SCCT concepts can be used in the content analysis appropriately. Also, this study offers crisis managers with helpful information by showing how the media present a crisis in practice and, thus, can inform how organizations develop appropriate crisis communication responses.

scholarly journals How Loud and Clear Rung the Alarm Bell: The Communication Efforts of WHO on the Beginning of COVID-19 Outbreak

2021 ◽  
pp. 002073142110249
Author(s):  
Huriye Toker
Keyword(s):  
Risk Communication ◽  
International Development ◽  
International Health ◽  
Well Being ◽  
World Health ◽  
The Public ◽  
News Releases ◽  
The Media ◽  
Credible Information ◽  
Health Organization

As seen clearly from the coronavirus disease 2019 (COVID-19) pandemic, health is an important foreign policy and diplomatic issue connected with security, economic well-being, and international development. According to risk communication researchers, effective, transparent, and timely information sharing is the most important tool after vaccines for responding to pandemics. This study aims to start a scholarly discussion on the risk communication efforts of the World Health Organization (WHO) during the COVID-19 outbreak. We analyzed WHO’s communication efforts during the first 3 months of the COVID-19 pandemic. As the leading international health organization, WHO was responsible for providing rapid, up-to-date, and credible information for the public and the media. The selected research items were 42 news releases and statements provided by WHO between December 31, 2019, and March 30, 2020. These were subjected to qualitative and quantitative content analyses using the NVivo 12 qualitative analysis software program for coding. The data were coded under 6 variables (date of publication, topics, frequency, wording of the COVID-19 outbreak, sourcing, and themes of the releases). While 54.7% of WHO's communications were devoted to the COVID-19 outbreak, more than half were not issued until March. That is, instead of early risk communication and clear warnings about the outbreak, WHO acted overcautiously, preferring messages related to solidarity and cooperation during the most devastating pandemic of the 21st century.

Unearthing the Facets of Crisis History in Crisis Communication: A Conceptual Framework and Introduction of the Crisis History Salience Scale

2021 ◽  
pp. 232948842098876
Author(s):  
LaShonda L. Eaddy
Keyword(s):  
Crisis Communication ◽  
Communication Theory ◽  
Influential Factors ◽  
Strategy Development ◽  
Crisis Communications ◽  
Responsibility Attribution ◽  
Performance History ◽  
Situational Crisis Communication Theory ◽  
Relationship History ◽  
Insight Into

Coombs’s Situational Crisis Communication Theory suggests performance history, composed of relationship history and crisis history, intensify crisis responsibility attribution. Relationship history is organizations’ actual and perceived rapport with publics, while crisis history is an organization’s previous crises. Extant literature has only examined crisis history one-dimensionally. This study proposes the Crisis History Framework that provides insight into influential factors that can make crises more or less salient to individuals. Furthermore, the study introduces the Crisis History Salience Scale that can help crisis communications scholars conduct empirical research examining crisis history’s multiple facets. Moreover, the study offers suggestions for how crisis history considerations can inform proactive crisis management, key messaging, and strategy development during crises.

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