Creating a management personnel competence service-management-based model

10.12737/5553 ◽  
2014 ◽  
Vol 8 (3) ◽  
pp. 69-77 ◽  
Author(s):  
Валентина Пуляева ◽  
Valentina Pulyaeva
Keyword(s):  
Service Provision ◽  
Interpersonal Skills ◽  
Service Management ◽  
Management Practice ◽  
Management Skills ◽  
Border Line ◽  
Management Personnel ◽  
Personal Qualities ◽  
Value Effect ◽  
Management Expert

Service management is regarded by the author as a philosophy of management which dictates that it be largely oriented at satisfying the specific needs of an individual customer through providing a tailored value-effect service product, as well as at an organizational creation of tailored-productoffer opportunities and conditions and a linkage between the goals and benefits (profit) of the parties involved in the service-provision process (organizations, customers, other interest groups). The article deals with the issues of realization of service management principles by means of the currently much promoted and implemented HR tool as competence management. Practice demonstrates several different competence models, with the most widely employed in Russia being the 20-faceted model, it being highly adapted to the Russian specific environment. In the article, the author provides a thorough analysis of the model and proposes a 20-faceted-model-based manager competence approach, which is fully in compliance with the requirements of the new profession-knowledge- and personnel-qualification-driven quality economy. The approach as proposed by the author rests on a 24-competene model, with the competences divided into 6 groups: personal qualities; intrinsic motivation; management skills, decision-making skills; corporate knowledge management skills, interpersonal skills. The approach slows to assess and evaluate an organization’s management, as well as identify several its key levels: unacceptable for a manager, border-line case, developing management, expert management, master management.

scholarly journals Important Aspects in Assessing the Personal Qualities of Management Personnel

2021 ◽  
Vol 7 (9) ◽  
pp. 495-503
Author(s):  
U. Fozilov
Keyword(s):  
Management Process ◽  
Study Analysis ◽  
Management Skills ◽  
Leadership Qualities ◽  
Management Personnel ◽  
Management Positions ◽  
Personal Qualities ◽  
Management Staff ◽  
Unique Individual

Each leader is a unique individual with unique management skills. In most cases, there is a view that the organization is a projection of the personality of the leader. Human nature is inherently complex. It is therefore not always appropriate to associate the leadership qualities of a leader with a style of leadership in exactly the same authoritarian, democratic or liberal form. In many cases, however, there are leaders in this balance. A leader - as a manager in the organization — must have the ability, talent and, of course, the psychological will to be able to react differently to different situations in the management process. Therefore, when appointing staff to management positions or analyzing the activities of management staff, there is a need to assess their personal qualities. Through such an assessment, it is possible to make decisions about the formation of the moral image of the leader in management, as well as the development of his personal qualities. Because for a person to have good professional qualities, his personal qualities must be good. The article argues that the role of the leader in the evaluation of management performance is important in the study, analysis and, if necessary, the development of conclusions. Several respondents participated in the analyses studied. The answers to the questions asked in the specially designed questionnaire were shaped by the questionnaires in them.

scholarly journals Exploring Finnish Guidance Counselors’ Conceptions of Career Management Skills

SAGE Open ◽  
2020 ◽  
Vol 10 (4) ◽  
pp. 215824402096877
Author(s):  
Jaana Kettunen ◽  
Jeong Lee ◽  
Raimo Vuorinen
Keyword(s):  
Interpersonal Skills ◽  
Teaching Practice ◽  
Guidance Counselors ◽  
Skills Development ◽  
Career Management ◽  
Management Skills ◽  
Personal Skills ◽  
Practice Assessment ◽  
Dimensions Of Variation ◽  
Critical Aspects

This article reports the findings from a phenomenographic investigation into guidance counselors’ conceptions of career management skills (CMS). The results show that CMS was conceived as (a) information-based knowledge, (b) personal skills development, (c) interpersonal skills development, and (d) autonomous application of skills. The differences appeared along six dimensions of variation that included awareness of CMS, emphasis, promotion of CMS, teaching practice, assessment, and attitude. The findings give us a more profound understanding of critical aspects that may have an important role in the development of individual’s CMS.

A service-oriented perspective of facility management

Facilities ◽  
2014 ◽  
Vol 32 (9/10) ◽  
pp. 554-564 ◽  
Author(s):  
Christian Coenen ◽  
Daniel von Felten
Keyword(s):  
Design Methodology ◽  
Service Management ◽  
Process Management ◽  
Facility Management ◽  
Content Type ◽  
Management Personnel ◽  
Management Perspective ◽  
Professional Business ◽  
Service Oriented ◽  
Action Process

Purpose – The purpose of this article is to provide a service-oriented understanding of the field of facility management (FM) and describe the role that services management plays in successful FM. Even though the definitions for FM by European Committee for Standardisation include the term “service” several times, there remains a need for an established management understanding that reflects the service character of FM, while also accounting for its multidimensional management challenges. Design/methodology/approach – This goal is achieved by applying the main characteristics of services management to FM, describing the service-specific perspectives of FM, analyzing the specific quality attributes of FM as a service management discipline and introducing important services management implications for FM. Findings – The article describes in detail how FM can benefit from taking a services management perspective and gives useful implications for managers in the following key fields of action: process management, tangibility management, personnel management and relationship management. Originality/value – Services management knowledge and expertise have the potential to position FM as an even more professional business discipline.

scholarly journals Effect of Production Management Skills on the Production Level of ESP Financed Aquaculture Farms in Kisumu West Constituency, Kenya

2021 ◽  
Vol 3 (1) ◽  
pp. 9-23
Author(s):  
James Owek Ochieng ◽  
Ochieng’ Marilyn Ahonobadha ◽  
George Mark Onyango
Keyword(s):  
Capacity Building ◽  
Production Management ◽  
Survey Design ◽  
Management Practice ◽  
Secondary Data ◽  
Dropout Rate ◽  
Study Data ◽  
Fish Ponds ◽  
Management Skills ◽  
Economic Stimulus

The Kenyan Economic Stimulus Program was developed with an objective to spur regional development. The program targeted the establishment of 200 fish ponds in the selected constituencies in Kenya. Farmers were trained on production management skills and capacity building by the department of fisheries and other institutions sharing similar objectives. In spite of this intervention, there has been a declining trend in the production of fish in Kisumu West Constituency. This study therefore sought to establish if a significant relationship existed between the decline in the performance of aquaculture farms and acquisition of production management skills. The main objective of the study was to establish the effect of farmer production management skills on production levels of the Economic Stimulus Program financed aquaculture farming projects in Kisumu West Constituency, Kisumu County, Kenya. A total of 389 farmers were interviewed. The population of 417 farmers consisted of farmers with different forms of financing including economic stimulus, personal, and Sacco/group loans. A descriptive survey design was employed to collect both quantitative and qualitative data to achieve the objective of the study. Data was collected using guided interview schedules, key informant interviews, observation, and the use of periodicals, publications, and journals for secondary data. Data was summarised using pivot tables analysed using thematic analysis, percentages, mean, frequency distribution, chi-square and Pearson’s correlation coefficient between the variables. The data was then presented using text, tables and graphs. It was established that capacity building and training on technical and post-harvest management skills was not effectively done by the extension officers at the initiation stage of the projects and subsequently during the project implementation. This led to a decline in the performance of farms and a high dropout rate of farmers. As a result, the objective of ESP as far as commercialisation of aquaculture farms was not achieved. The study recommends the development of aquaculture best production management practice and integrated farmer training program across the Constituency.

scholarly journals Evaluation of the health services management training course of Jiangsu, China

2002 ◽  
Vol 25 (3) ◽  
pp. 161 ◽  
Author(s):  
Dong Yaping nad Pauline Stanton
Keyword(s):  
Health Service ◽  
Health Services ◽  
Service Management ◽  
Teaching Practice ◽  
Management Education ◽  
Health Management ◽  
Management Practice ◽  
Management Training ◽  
The Impact ◽  
Education In China

Health service management education programs emerged in the early 1980s in China as a result of changing demands on health service managers created by new directions in health policy. This paper reports on an evaluation of the Jiangsu-Victoria Health Management Training Program and discusses five of the main findings. Participants in the study believed that the Program has impacted positively on the health management practice of Jiangsu Province, and has made a significant contribution to health services management education in China. However, certain areas in teaching practice need to be improved and participants in the study provided suggestions to achieve this. The study also found that there were limitations to the impact of managerial education due to administrative and environmental factors.

scholarly journals Evidence-based practice for young people who self harm: can it be sustained and does it improve outcomes?

2002 ◽  
Vol 25 (4) ◽  
pp. 178 ◽  
Author(s):  
Stewart L Einfeld ◽  
John Beard ◽  
Margaret Tobin ◽  
Richard Buss ◽  
Michael Dudley ◽  
...  
Keyword(s):  
Young People ◽  
Service Provision ◽  
Policy Development ◽  
Best Practice ◽  
Service Management ◽  
Evidence Based Practice ◽  
Successful Implementation ◽  
Evidence Based ◽  
Self Harm ◽  
Attitudinal Changes

In 1998-1999, two Area Health Services in NSW conducted a project to implement evidence-based service enhancements for the clinical management of young people who present with Deliberate Self Harm (DSH) behaviour. The present study examined what structures and procedures were required to implement and sustain evidence-based practice in different health care settings for patients with DSH behaviour. Service provision was assessed at three points during the initial project to assess the degree of change that occurred, and 9 months after the completion of the project to allow an assessment of sustainability of the service provision. We examined staff perceptions of the importance of education, management directives, policy and procedure changes, and cultural/ attitudinal changes, in implementing clinical best practice. Results indicated that support from both service management and clinical staff is necessary for successful implementation of service enhancements. High levels of staff education and policy development were also associated with high levels of service performance. The best sustained enhancements were those that were developed by the services themselves.

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