scholarly journals A Cross-Sectional Study on Patient Satisfaction Regarding Teleconsultation Practice During the Covid-19 Pandemic in a Neuro-Psychiatric Hospital in South India

2021 ◽  
Vol 10 (34) ◽  
pp. 2874-2878
Author(s):  
Anjana Rathan ◽  
Bijulakshmi P. ◽  
Mathumathi S ◽  
Vikram Ramasubramanian ◽  
Kannan M.
Keyword(s):  
Patient Satisfaction ◽  
Psychiatric Hospital ◽  
Patient Experience ◽  
South India ◽  
Treatment Process ◽  
Direct Interaction ◽  
Cross Sectional Study ◽  
Geographical Isolation ◽  
Cross Sectional ◽  
Level Of Satisfaction

BACKGROUND Telemedicine involving teleconsultation has been a boon to people during this pandemic situation. Safeguarding one against the infection should not put people who are in dire need of medical help feel helpless and desperate. Teleconsultation, which was previously used for people who did not have access to medical help due to geographical isolation, has come to the rescue of people during this pandemic, and sometimes it is the only timely help that is available to people in need. We wanted to measure the patient satisfaction level regarding the use of telemedicine for psychiatric and psychological consultations during the Covid-19 pandemic. METHODS The level of patient satisfaction was measured using the patient experience and satisfaction survey’ proposed (The Research and Development Survey-RANDS) (measuring patient experience and satisfaction to telemedicine, 2020) to measure the level of satisfaction to telemedicine during this pandemic situation, regarding the use of telemedicine for patients who consulted doctors and psychologists in a psychiatric hospital in South India. People who participated filled the questionnaire through google form links sent to them. RESULTS The results indicate that 28 % of people who consulted psychiatrists, recorded scores indicating that they were satisfied with the teleconsultation service, while 71 % of people who consulted psychologists reported being highly satisfied with the consultation. This study indicated that some still preferred direct interaction with psychiatrists as evidenced by 72 % of people feeling dissatisfied with teleconsultation. CONCLUSIONS This study shows that with people struggling with mental illness direct interaction is crucial in the treatment process, however, teleconsultation could be used for emergencies to ensure compliance with medication and for monitoring symptoms in patients. KEY WORDS COVID 19, Teleconsultation, Neuro-Psychiatric Hospital, Patient Satisfaction

scholarly journals Time, expectation and satisfaction: Patients’ experience at National Hospital Abuja, Nigeria

2012 ◽  
Vol 4 (1) ◽  
Author(s):  
Oluwagbenga Ogunfowokan ◽  
Muhammad Mora
Keyword(s):  
Patient Satisfaction ◽  
Waiting Time ◽  
Cross Sectional Study ◽  
Clinic Visit ◽  
National Hospital ◽  
Cross Sectional ◽  
Level Of Satisfaction ◽  
Outpatient Departments ◽  
Encounter Time ◽  
Patients Experience

Background: Long patient-clinic encounter time is typical of many hospital general outpatient departments (OPD) in Nigeria.Objectives: The objectives of our study were to determine the time spent by patients at the service points in the general OPD of the National Hospital Abuja (NHA), to establish the perception of patients regarding the patient–clinic encounter time, and to describe the level of satisfaction of patients with the services received.Methods: A cross-sectional study was conducted at the general OPD of the NHA. Information relating to the time spent at the various service points amongst others were obtained from 320 randomly selected patients using a patient administered validated questionnaire.Results: Two hundred and seventy (84.4%) patients responded adequately and were analysed.The median patient–clinic encounter time was 2.7 hours (range 0.2–7.2 hours). The long patient–clinic encounter time was accounted for mainly by the waiting time to see a doctor which was a median of 1 hour (range 0–5.6 hours) and time spent at the medical records with median of 0.5 hours (range 0–5 hours). There was a significant relationship between a short waiting time as perceived by patients, clinic visit encounters where patients’ expectations were met or surpassed, and overall patient satisfaction with the clinic visit encounter (p < 0.001).Conclusion: Reduction in patient–clinic encounter time and meeting patients’ pre-visit expectations could significantly improve patient satisfaction after clinic visit encounter at the general OPD of NHA.

scholarly journals The Health Tourists' Satisfaction Level of Services Provided: A Cross-Sectional Study in Iran

2016 ◽  
Vol 8 (9) ◽  
pp. 294 ◽  
Author(s):  
Ali Mohammad Varzi ◽  
Koroush Saki ◽  
Khalil Momeni ◽  
Ghasem Rajabi Vasokolaei ◽  
Zahra Khodakaramifard ◽  
...  
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Care Quality ◽  
Cross Sectional Study ◽  
Care Quality ◽  
Management Approach ◽  
Satisfaction Level ◽  
Medical Sciences ◽  
Cross Sectional ◽  
Level Of Satisfaction

<p><strong>INTRODUCTION:</strong> Patient satisfaction with provided services is used as an indicator of health care quality. Patient satisfaction is defined as patient perception of provided care compared to expected care. This study was administered to evaluate the health tourists' satisfaction of provided services in Lorestan University of Medical Sciences affiliated hospitals in 2015. </p><p><strong>METHOD:</strong> In this descriptive case study, 1800 (696 (54.4 %) men and 812 (45.6 % ) women, 74.5 province native) patients were selected by random sampling from among the patients of Lorestan University of Medical Sciences affiliated hospitals in 2015 spring. The data collection instrument is a semi-structured questionnaire in this study. The questionnaire has 62 general and specific items. Each of the specific items is scaled on four points; satisfied, fairly satisfied, dissatisfied and O.K.. In order to analyze the data both descriptive and inferential statistics were used.</p><p><strong>RESULTS:</strong> Poldokhtar Imam Khomeini Hospital had the highest Level of satisfaction of 68 percent in all aspects (hoteling, discharge, paramedical, nurses, medical and admission) among the studied hospitals. Kuhdasht Imam Khomeini hospital had the lowest level of satisfaction of 53 percent. The overall satisfaction level in all hospitals was 61%.<strong> </strong><strong></strong></p><p><strong>DISCUSSION &amp; CONCLUSION:</strong> Despite the shortcomings observed in different areas, the results of the present study are in an intermediate status compared to other studies. While treating patients, patient-centered issue and patients ‘need and preferences should be focused on to enhance health care quality. Considering Patients preferences not only are morally good but also lead to improved care and access to sustainable care practices. Therefore it is needed to drive organizational management approach toward the customer preferences management and needs.</p>

scholarly journals Hubungan kualitas pelayanan terhadap tingkat kepuasan pasien BPJS

2020 ◽  
Vol 1 (2) ◽  
pp. 201
Author(s):  
Yusra Yusra
Keyword(s):  
Patient Satisfaction ◽  
Social Security ◽  
Service Quality ◽  
Health Workers ◽  
Demographic Data ◽  
Cross Sectional Study ◽  
Quality Data ◽  
P Value ◽  
Cross Sectional ◽  
Level Of Satisfaction

Background: Quality hospital services are demands that must be met, in improving the quality and satisfaction of the community as service users. Patients tend to make the decision not to re-visit a hospital if the services provided are of low quality. The problem that is often faced by the hospital, in general, is that it has not been able to provide the services that the community really expects. The main factor is because the service has low-quality management.Purpose: This study aims to measure the relationship of service quality to the satisfaction level of Insurance and Social Security patients at Tanjung Selamat Hospital, Langkat.Method: The research design was a cross-sectional study at the Tanjung Selamat Hospital, Langkat. The respondents as 43 who were taken by accidental sampling from January to February 2017. Data were collected through interviews and observations using a questionnaire covering demographic data, characteristics, service quality and level of satisfaction. Service quality data processing is given a scoring and is grouped into good, moderate, poor. Patient satisfaction variables were also scored with the classification of satisfied and dissatisfied. Data were analyzed using the chi-square test with CI: 95%.Results: The service quality at the Tanjung Selamat hospital is still not good (46.5%), with the level of patient satisfaction with the service is still low (58.1%). Statistically, there is a relationship between service quality and BPJS patient satisfaction at Tanjung Selamat Hospital in 2017, with a p-value = 0.001 (p <0.05).Conclusion: The lack of good service quality is related to the low level of satisfaction of Insurance and Social Security patients at Tanjung Selamat Hospital. Suggestion, the hospital must improve the quality and quality of service through repair and improvement of facilities and infrastructure, education and training for health workers.

Evaluation of patient satisfaction with HIV/AIDS care and treatment: a cross-sectional study

2017 ◽  
Vol 5 (1) ◽  
pp. 138
Author(s):  
Syed Imran Ahmed ◽  
Ashvinni Ramach ◽  
Keivan Ahmadi ◽  
Syed Shahzad Hasan ◽  
Christopher KC Lee
Keyword(s):  
Patient Satisfaction ◽  
Patient Experience ◽  
Patient Autonomy ◽  
Healthcare Providers ◽  
Cross Sectional Study ◽  
Sectional Study ◽  
Cross Sectional ◽  
Education Levels ◽  
Patient Responses ◽  
Social Components

Background, aims and objectives: Patient experience influences the adherence to therapy and achievement of treatment outcomes, supplementing traditional indicators such as care processes and survival outcomes. This study aimed to examine the effect of relationship with healthcare providers on patient satisfaction.  Methods: A cross-sectional study carried out at an HIV outpatient clinic from August 2013 to October 2013. Patients were interviewed using a questionnaire adapted and contextualised from an online database. The questionnaire covered aspects related to healthcare providers’ attitude and knowledge, clinic services, patient autonomy and dignity, characteristics of healthcare providers as well as the sociodemographic backgrounds of the participants. A R® program for statistical computing was used for data analysis. Results: Satisfaction with healthcare providers and respect for patient autonomy contributed the most to overall patient satisfaction, influencing 35% of the observed variance in patient responses. Clinic services and independent characteristics of healthcare providers also had minor roles in influencing patient experience. Social components outweighed clinical components in terms of sociodemographic influence on perceived quality of care. Education levels (p ≤ 0.05) and employment status (p ≤ 0.1) were significant determinants of patient experience; however, they were the only two sociodemographics associated with patient satisfaction. Other social and all clinical factors were not significantly associated with patient experience. Conclusion: Relationship with healthcare providers as well as the degree to which patient autonomy is maintained are the most important determinant of patient satisfaction. Overall, social components have more prominent roles in influencing patient satisfaction compared to clinical components.

scholarly journals Progression of Emergency Medicine Resident Patient Experience Scores by Level of Training

2018 ◽  
Vol 6 (3) ◽  
pp. 210-215
Author(s):  
Laura E Walker ◽  
James E Colletti ◽  
M Fernanda Bellolio ◽  
David M Nestler
Keyword(s):  
Emergency Medicine ◽  
Patient Satisfaction ◽  
Patient Experience ◽  
Clinical Skill ◽  
Cross Sectional Study ◽  
Cross Sectional ◽  
Emergency Department Care ◽  
Emergency Medicine Resident ◽  
Patient Satisfaction Scores ◽  
Level Of Training

Background: Patient satisfaction surveys are vital to measuring a patient’s experience of care. How scores of patients managed by emergency medicine (EM) residents change as residents progress through training is not known. Objectives: To evaluate whether EM residents’ patient satisfaction scores improve as residency training progresses, similar to clinical skill improvement. Methods: A retrospective cross-sectional study evaluated the correlation of patient satisfaction scores with EM resident year of training from 2015 through 2017. We evaluated for a change in score over time for the 4 “physician questions” and the “overall” score. Results: We evaluated 1684 Press Ganey surveys linked to 40 EM resident physicians during the study period. The mean top box scores for the 4 physician questions (concern for comfort [ P = .72], courtesy [ P = .55], informative about treatment [ P = .46], and listening [ P = .91]) and overall assessment of emergency department care ( P = .51) were not significantly improved over the course of resident. Conclusion: We did not observe a difference in EM residents’ patient experience scores as their level of training progressed. Comprehensive patient experience training for residents might be needed.

scholarly journals Patient satisfaction in national leprosy eradication programme

2013 ◽  
Vol 12 (3) ◽  
pp. 305-309
Author(s):  
RV Mohite ◽  
VR Mohite ◽  
PM Durgawale
Keyword(s):  
Patient Satisfaction ◽  
Medical Science ◽  
Control Unit ◽  
Cross Sectional Study ◽  
Eradication Programme ◽  
Cross Sectional ◽  
Level Of Satisfaction ◽  
Quality Aspects ◽  
Rehabilitative Services ◽  
Leprosy Control

Background: Leprosy has been a literal scourge through the history of humanity and to eradicate the disease from high endemic countries need leprosy services to be sustained and they remain of good quality. Objective: The present study aimed for getting a reasonable impression of the client’s views on a range of quality aspects of leprosy services rendered by district leprosy control unit under national leprosy eradication programme(NLEP). Methodology: Cross- sectional study was conducted in Satara district of western Maharashtra, India among registered leprosy patients under district leprosy control unit during April -July2008. A sample of 25 % of registered leprosy cases were selected by random sampling method from primary health centers and urban leprosy control units to assess the patient’s satisfaction under the functioning of NLEP. After verbal consent, participants were interviewed at home site using pre-tested structured proforma include socio -demographic and patient satisfaction variables. Data collected was compiled and analyzed by using statistical software. Results: Patient’s overall level of satisfaction was very good i.e. 88.89% with max, 46.03% cases were from age group 35 to 52 years. Max, 47.61% cases were illiterate with high case detection rate, 52.38% was seen males. The proportion of multi-bacillary (MB) and pauci-bacillary (PB) cases was 65.07 % & 34.92 % respectively. Most of the patients were satisfied with anti-leprosy drugs, health education and no physical deformity due to disease underline. 98.41 % patients were satisfied about follow- up and motivation services. Satisfaction about diagnosis of disease by doctors and starting of treatment was 96.82 % and 95.23 % respectively, however satisfaction with rehabilitative services was 14.28%. Significant statistical association was existed between age of leprosy affected cases and their level of satisfaction under NLEP services (?2=15.92,p <0.05*). Conclusion: Elimination of leprosy and very good patient satisfaction towards leprosy services in Satara district indicates successfulness of NLEP. Bangladesh Journal of Medical Science Vol. 12 No. 03 July ’13 Page 305-309 DOI: http://dx.doi.org/10.3329/bjms.v12i3.15430

scholarly journals LEVEL OF PATIENT SATISFACTION TOWARDS PHARMACY SERVICES IN KIMIA FARMA TALANGSARI PHARMACY

2021 ◽  
Vol 4 (1) ◽  
pp. 14-18
Author(s):  
Rina Dias Agustina ◽  
Amaliyah Nurul Hidayah
Keyword(s):  
Patient Satisfaction ◽  
Prescription Drugs ◽  
Cross Sectional Study ◽  
Pharmaceutical Services ◽  
Pharmacy Services ◽  
Sectional Study ◽  
Cross Sectional ◽  
Level Of Satisfaction ◽  
Qualitative Descriptive

Pharmacy is one of the health service place that has product and service activities that are highly dependent on patient satisfaction. Patient satisfaction can be used as a benchmark for companies to develop their business in the future. The purpose of this study was to determine the level of patient satisfaction with pharmaceutical services at Kimia Farma Pharmacy Talangsari Jember. The type of this research was qualitative descriptive using cross sectional study. The population were patients who came to buy prescription or non-prescription drugs at the Kimia Farma Pharmacy Talangsari Jember in June 2020 with a total samples of 100 patients. The result showed that patient satisfaction to the services at Kimia Farma Pharmacy Talangsari Jember were quiet satisfied in reliability dimensions (60%) and tangible dimensions (55%) also in responsiveness dimensions (48%) and less satisfied in empathy dimensions (54%) and assurance dimensions (41%). It can be concluded that the level of patient satisfaction with pharmaceutical services at Kimia Farma Pharmacy Talangsari Jember were  Keywords: level of satisfaction, quality of service

scholarly journals Assessment of Patient Satisfaction and Associated Factors in Postoperative Pain Management at University of Gondar Compressive Specialized Hospital, Northwest Ethiopia, A Cross Sectional study.

2020 ◽  
Author(s):  
YOSEF BELAY BELAY ◽  
Girmay Fitwi Lema ◽  
Demeke Yilkal Fentie ◽  
Yophtahe Woldegerima Berhe ◽  
Henos Enyew Ashagrie
Keyword(s):  
Patient Satisfaction ◽  
Pain Management ◽  
Nerve Block ◽  
Associated Factors ◽  
Cross Sectional Study ◽  
P Value ◽  
Sectional Study ◽  
Cross Sectional ◽  
Level Of Satisfaction ◽  
Post Operative Pain

Abstract Background: The main aim of this study was to assess the level of patient’s satisfaction and associated factors in post-operative pain management. Methods: An institutional based cross sectional study was conducted from April, 11-May 15, 2018. Data were collected by structured, pre-tested patient interview questionnaire and chart review. Level of patient satisfaction was measured by using five-point Likert scale and checklist. The coded data were entered to Epi-info software version 7 and analyzed using statistical package for social sciences software version 23.The strength of the association was presented using adjusted odd ratio with 95% confidence interval and p-value<0.05 was considered as statistically significant.Results: A total of 418 patients were included in this study with a response rate of 98.58 %. The overall proportion of patients who were satisfied with pain management services was 72.2 % [95%CI:67.7-76.6].ASA1[AOR=3.55:95%CI=1.20-10.55]&ASA2 patients[AOR=3.72:95%CI=1.04-13.28],Patients with no post-operative pain [AOR=1.86:95%CI=1.02-3.39],post-operative nerve block [AOR=9.14:95%CI=3.93-20.86],analgesic before request[AOR=6.90:95%CI=3.72-12.83] and receiving postoperative analgesics [AOR=6.10:95%CI=1.17-33.91)] were significantly associated with level of satisfaction. Conclusion: Pain assessment during immediate postoperative period, providing regular based analgesia before patient request and to promote the practice of post-operative nerve block are important to increase the level of satisfaction.

scholarly journals Patient satisfaction with health care in an oncology setting

2017 ◽  
Vol 16 (1) ◽  
pp. 20-24 ◽  
Author(s):  
Andrea Obročníková ◽  
Ľudmila Majerníková
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Care Services ◽  
Cross Sectional Study ◽  
Health Care Facilities ◽  
Cross Sectional ◽  
Care Services ◽  
Hospital Access ◽  
Level Of Satisfaction ◽  
Health Organization

AbstractAim. The purpose of cross-sectional study is to investigate the patient satisfaction with health care services provided in inpatient departments of clinical oncology and radiation oncology at the Faculty Hospital in Prešov and at East Slovak Oncology Institute in Košice (Slovakia). The assessment of patient satisfaction contributes to identification of services (factors) which are needed to be constantly improved and to maintenance of the quality of provided healthcare.Material and methods. For the collection of data a questionnaire EORTC IN-PATSAT 32 with closed answers in a five-point Likert scale was used. Out of 64 recruited patients, who were hospitalized in oncology departments over a week, 63 returned a completed questionnaire. Patient satisfaction was assessed in relation to gender, age, marital status.Results. patients reported low satisfaction with the hospital access and comfort in inpatients. In terms of the monitored variables, women and patients without life partner reported a lower level of satisfaction with providing care (waiting time, hospital access, comfort).Conclusions. Patients referred to the deficits in health care in areas such as worse access to care in terms of transport accessibility and orientation in health care facilities. At the same time the environment was not rated high value. These defects are very important elements that significantly affect the survival of cancer patients. The management of health organization should focus attention on this issue and implement internal measures to improve patient satisfaction.

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