scholarly journals Freedom from Choice? The Rollout of Person-centered Disability Funding and the National Disability Insurance Scheme

INKLUSI ◽  
2020 ◽  
Vol 7 (1) ◽  
pp. 21
Author(s):  
Tania Hall ◽  
Tara Brabazon
Keyword(s):  
Service Providers ◽  
South Australia ◽  
Research Literature ◽  
Unintended Consequences ◽  
Disability Services ◽  
Group Discussions ◽  
Services Sector ◽  
For Profit ◽  
Disability Support ◽  
Challenges And Opportunities

Person-centered funding models are replacing block-funding models in the disability services sector.  Australia is part of this international trend.  Concerns have been raised by service providers, suggesting that people with disabilities are not benefiting from this system.  This paper evaluates the views of service providers from a large non-government organization in South Australia, responsible for leading the transition from a block-funded model of support to a person-centered model of support.  Two focus groups were conducted.  Two themes emerged from these focus group discussions: customers with disabilities are vulnerable in the market, and marketizing disability services compromises quality.  Neoliberal ideologies and market-based values frame the challenges and opportunities for not-for-profit organizations when transitioning to person-centered funding for disability support.  This research both enlivens and confirms the existing research literature.  Although person-centered funding models offer a socially just model, there is evidence that unintended consequences emerge in an open and competitive quasi-market.  This study reveals that the competitive market design had stopped trans-sector collaboration. [Saat ini, model pendanaan berbasis orang banyak menggantikan model pendanaan-blok di sektor layanan disabilitas. Australia adalah bagian dari tren internasional ini. Lembaga layanan sosial khawatir bahwa para difabel tidak akan mendapatkan manfaat dari sistem ini. Artikel ini meninjau pandangan penyedia layanan dari organisasi non-pemerintah besar di Australia Selatan. Dua FGD dilakukan dalam riset ini. Dua tema muncul dari FGD: pelanggan difabel mengalami kerentanan di pasar dan ‘swastanisasi’ layanan disabilitas mengganggu kualitas. Ideologi neoliberal dan nilai berbasis-pasar menyajikan tantangan dan peluang bagi organisasi nirlaba ketika beralih ke pendanaan berbasis orang dalam layanan disabilitas. Penelitian ini mengonfirmasi literatur penelitian yang sudah ada. Meskipun model pendanaan berbasis orang menawarkan model yang adil secara sosial, ada bukti bahwa konsekuensi yang tidak diinginkan dapat muncul dalam pasar kuasi terbuka dan kompetitif. Studi ini mengungkapkan bahwa desain pasar yang kompetitif telah menghentikan kolaborasi lintas sector.]

scholarly journals The distinctive challenges and opportunities for creating leadership within social enterprises

2018 ◽  
Vol 14 (1) ◽  
pp. 71-91 ◽  
Author(s):  
Brad Jackson ◽  
Matthew Nicoll ◽  
Michael J. Roy
Keyword(s):  
Social Enterprise ◽  
Research Literature ◽  
Social Enterprises ◽  
Leadership Practice ◽  
Content Type ◽  
For Profit ◽  
Not For Profit ◽  
The Social ◽  
Challenges And Opportunities ◽  
Legal Forms

Purpose The purpose of this study is to present a systematic assessment of the distinctive challenges and opportunities associated with creating leadership within the realm of social enterprise. A modified and expanded form of Grint’s leadership lenses heuristic framework (i.e. person, position, process, performance, purpose and place) is used to examine and highlight what is particular about creating leadership in social enterprises by virtue of their distinctive missions, strategic contexts, legal forms and organisational structures and cultures. Based on this initial exploration, five research priorities are identified to better understand and then develop leadership practice in the social enterprise realm. Design/methodology/approach An enhanced heuristic framework for systematically examining leadership within the social enterprise research literature has been applied, drawing on the leadership practice literature. The application is illustrated through six instrumental case studies. Findings While there are a number of similarities between leading in the social enterprise realm and leading within the private, public and not-for-profit sectors, the levels of complexity, ambiguity and the lack of an established theoretical and practical knowledge base makes creating leadership in the social enterprise sector that much more challenging. On the positive side of the ledger, the fact that the purpose is at the core of social enterprise means that it is relatively easier to use the purpose to create a basis for common meaningful action, compared to leadership within the private and public sectors. Related to this, given the strongly local or “glocal” nature of social enterprise, a ready opportunity exists for leaders to draw upon a place as a strategic resource in mobilising followers and other stakeholders. The novel, uncertain and pioneering nature of a social enterprise is also arguably more tolerant and accommodating of a leadership mindset that focuses on posing questions regarding “wicked” problems compared to public, private for-profit and, indeed, traditional not-for-profit sector organisations. Originality/value As far as we can ascertain, this is the first systematic attempt to examine the distinctive challenges and opportunities associated with creating leadership within the social enterprise realm. The application of the heuristic framework leads to the identification of five key inter-related lines of empirical research into leadership practices within social enterprises.

The Impact of Public Policy on Support Services for Indigenous Families with Children with Special Education Needs

2017 ◽  
Vol 47 (2) ◽  
pp. 198-205 ◽  
Author(s):  
Karen Trimmer ◽  
Roselyn Dixon
Keyword(s):  
National Policy ◽  
Disability Services ◽  
For Profit ◽  
The Past ◽  
Not For Profit ◽  
Special Education Needs ◽  
Provision Of Services ◽  
Education Needs ◽  
Families With Children ◽  
The Impact

In Australia and Europe, government agencies and not-for-profit organisations (NFPOs) have had long involvement in the funding and provision of community disability services. Significant change has occurred in Australia over the past two decades in the way government funds are expended, with marketplace mechanisms increasingly being used. As a consequence of economic and governance imperatives, funding of services via NFPOs has changed significantly with a move away from the provision of grants to the contracting of these organisations for the provision of services. In 2013, a new national policy, the National Disability Insurance Scheme (NDIS), was introduced that has impacts for the provision of disability services for children and their families. In particular, Indigenous families are likely to experience barriers in accessing services. This paper reviews the impact of international changes in policy and associated funding models and considers the impacts and research implications of Australia's initial experience of implementation of the NDIS.

scholarly journals The Implementation of the NDIS: Who Wins, Who Loses?

2014 ◽  
Vol 6 (2) ◽  
pp. 25-39 ◽  
Author(s):  
Jenny Green ◽  
Jane Mears
Keyword(s):  
Paradigm Shift ◽  
Service Providers ◽  
Disability Insurance ◽  
Government Funding ◽  
Disability Rights ◽  
Insurance Scheme ◽  
Major Step ◽  
For Profit ◽  
Not For Profit ◽  
People With Disability

The National Disability Insurance Scheme (NDIS) is a major paradigm shift in funding and support for people with disability in Australia. It is a person centered model that has at its core a change in government funding away from service providers direct to individuals with disability. In principle it is heralded as a major step forward in disability rights. Nonetheless, the implementation poses threats as well as benefits. This paper outlines potential threats or risks from the perspective of not-for-profit organisations, workers in the sector and most importantly people with disability.  It draws on a range of recent reports on the sector, person centered models of funding and care, the NDIS and past experience. Its purpose is to forewarn the major issues so that implementers can be forearmed. 

Tight budget constraints and the absence of strategic planning

Facilities ◽  
2016 ◽  
Vol 34 (7/8) ◽  
pp. 380-393 ◽  
Author(s):  
Huiying Hou ◽  
Daniel C.W. Ho ◽  
Jacky K.H. Chung ◽  
Kelwin K.W. Wong
Keyword(s):  
Hong Kong ◽  
Strategic Planning ◽  
Qualitative Data ◽  
Service Providers ◽  
Facilities Management ◽  
Budget Constraints ◽  
Group Discussions ◽  
Service Outsourcing ◽  
Content Type ◽  
Coding Method

Purpose This paper aims to identify the factors that affect facilities management (FM) service outsourcing. Design/methodology/approach Five focus group discussions (FGDs) were conducted for this study. A total of 25 professional FM managers were invited to participate in the FGDs. The qualitative data collected from the FGDs were analysed with the coding method. Findings FM managers commonly regard that tight budget constraints and the absence of strategic planning are two important factors that affect FM service outsourcing. Tight budget constraints reflect that clients control their service providers by constraining budgets, which creates a series of inefficiencies in the outsourcing process and thus lead to adverse outsourcing relationships. A series of strategies are recommended to deal with the challenges posed by budget constraints and the lack strategic planning. Research limitations/implications Twenty-five Hong Kong-based FM managers were interviewed for this study. The empirical data collected mainly reflects FM service outsourcing in Hong Kong. It is important to test the findings with a bigger group of FM managers from other regions. Originality/value The managerial significance of FM service outsourcing has not yet been valued in practice. This study draws academic attention to FM service outsourcing practice and provides practical opinions from FM managers. Also, this study adopts the FGD method in data collection, which extracts to a maximum degree of authentic opinions from practitioners.

scholarly journals Inclusive education’s promises and trajectories: Critical notes about future research on a venerable idea

2016 ◽  
Vol 24 ◽  
pp. 43 ◽  
Author(s):  
Alfredo J. Artiles ◽  
Elizabeth B. Kozleski
Keyword(s):  
Inclusive Education ◽  
Strategic Alliances ◽  
Multiple Identities ◽  
Research Literature ◽  
Unintended Consequences ◽  
Future Research ◽  
Educational Systems ◽  
Conceptual Clarity ◽  
Education Agenda ◽  
Critical Notes

The purpose of this article is to offer critical notes on inclusive education research in the U.S. We discuss issues germane to conceptual clarity and the ways in which inclusive education interacts with reforms that share equity goals, noting disruptions and unintended consequences that arise at the nexus of these reforms. In addition, we identify enduring challenges and paradoxes in this research literature. These include sampling issues, an emphasis on where students are placed as a proxy for inclusive education vis-à-vis inclusive education as the transformation of educational systems, the ways in which outcome measures have been examined in this research, and the need for and challenges of building strategic alliances that could advance an inclusive education agenda. We conclude with reflections and suggestions for a future research program that include sharpening inclusion’s identity, attending to the fluid nature of ability differences and students’ multiple identities, broadening the unit of analysis to systems of activities, and documenting processes and outcomes.

A Perspective on the Corporate Transformation of Health Care

1995 ◽  
Vol 25 (1) ◽  
pp. 11-42 ◽  
Author(s):  
J. Warren Salmon
Keyword(s):  
Health Care ◽  
Service Providers ◽  
Care Delivery ◽  
Mode Of Delivery ◽  
Health Sector ◽  
The United States ◽  
Dominant Mode ◽  
For Profit ◽  
Health Service Providers ◽  
History Of

The ever-increasing ownership of health service providers, suppliers, and insurers by investor-owned enterprises presents an unforeseen complexity and diversity to health care delivery. This article reviews the history of the for-profit invasion of the health sector, linking corporate purchaser directions to the now dominant mode of delivery in managed care. These dynamics require unceasing reassessment while the United States embarks upon implementation of national health care reform.

Indian Banking Sector: Challenges and Opportunities

2003 ◽  
Vol 28 (3) ◽  
pp. 83-100 ◽  
Author(s):  
K V Kamath ◽  
S S Kohli ◽  
P S Shenoy ◽  
Ranjana Kumar ◽  
R M Nayak ◽  
...  
Keyword(s):  
Competitive Advantage ◽  
Banking Sector ◽  
New Technologies ◽  
Service Providers ◽  
Banking Industry ◽  
Growth Responses ◽  
Changing Environment ◽  
Challenges And Opportunities ◽  
Product Delivery ◽  
Indian Banks

A distinguished panel of managing directors and chief executive officers of some of the well-known banks in the country responded to the theme on the challenges and opportunities faced by the Indian banking sector in the liberalized environment. The contributors addressed the following issues: Financial reforms with specific reference to Indian banking industry focusing on implications to the existing players, new entrants, multinationals, and consumer behaviour. New and emerging opportunities: consumer and commercial banking. Competition: players, intensity, market size, profitability, and growth. Responses to challenges with reference to restructuring, automation, product delivery, and process reengineering. Issues related to governance, regulation, and audit. Product engineering, product design, and product delivery. Consumer expectations, feedback, cross-selling, customer relationship management(CRM), market segmentation, marketing, branding, and new products introduction. HR related issues: VR5, compensation, education and training, empowerment, and career plan. Future scenario: Broad trends in the next five years and the expected position. E-banking and its importance. Salient features of the responses included: The Indian banking sector is at an exciting point in its evolution. The opportu- nities to enter new business and new markets and to deliver higher levels of customer service are immense. As the Indian banks position themselves as financial service providers, banking business is getting redefined. Technology is unsettling the earlier business processes and customer behaviour is undergoing change. These have enhanced the forces of competition. Competitive advantage can be achieved through harnessing the potentialavailable in the employees by creating a positive work culture and enlisting the support of all the employees to the organizational goals. Indian banks have adopted better operational strategies and upgraded their skills. They have withstood the initial challenges and have become more adaptive to the changing environment. In the complex and fast changing environment, the only sustainable competitive advantage for banks is to give the customer an optimum blend of technology and traditional service. Four trends are fundamentally altering the banking industry: consolidation, globalization of operations, development of new technologies, and universali- zation of banking.

Self-disclosure, Privacy and the Internet

2012 ◽  
Author(s):  
Adam N. Joinson ◽  
Carina B. Paine
Keyword(s):  
Personal Information ◽  
New Technology ◽  
Computer Mediated Communication ◽  
Research Literature ◽  
The Internet ◽  
Mediated Communication ◽  
Self Disclosure ◽  
Challenges And Opportunities ◽  
Critical Issues ◽  
Product And Process

This article examines the extant research literature on self-disclosure and the Internet, in particular by focusing on disclosure in computer-mediated communication and web-based forms – both in surveys and in e-commerce applications. It also considers the links between privacy and self-disclosure, and the unique challenges (and opportunities) that the Internet poses for the protection of privacy. Finally, the article proposes three critical issues that unite the ways in which we can best understand the links between privacy, self-disclosure, and new technology: trust and vulnerability, costs and benefits, and control over personal information. Central to the discussion is the notion that self-disclosure is not simply the outcome of a communication encounter: rather, it is both a product and process of interaction, as well as a way of regulating interaction dynamically. By adopting a privacy approach to understanding disclosure online, it becomes possible to consider not only media effects that encourage disclosure, but also the wider context and implications of such communicative behaviours.

Aesthetic Work as Cultural Competence: Chasing Beauty in the Coproduction of Aesthetic Services

2021 ◽  
pp. 109467052110479
Author(s):  
Aphrodite Vlahos ◽  
Anna E. Hartman ◽  
Julie L. Ozanne
Keyword(s):  
Qualitative Study ◽  
Cultural Competence ◽  
Communities Of Practice ◽  
Service Providers ◽  
Social Resources ◽  
Unintended Consequences ◽  
Consumer Participation ◽  
Social Standards ◽  
Managerial Implications

Prior research stresses the importance of consumer participation in service coproduction. We examine the coproduction of aesthetic services, which are services in which beauty is a critical outcome. Consumers face challenges communicating their aesthetic tastes because of technical constraints that are understood by service providers but that consumers do not fully understand. To fill this gap, consumers do aesthetic work in communities of practice. Service providers also face challenges, as they must coproduce with consumers whose aesthetic tastes are formed amid shifting social standards. In this qualitative study, we highlight aesthetic work as a different type of consumer work that involves developing cultural competence. We identify four types of aesthetic coproduction in which cultural competence is distributed differently within the service dyad: aesthetic codesigning, aesthetic consenting, aesthetic yielding, and aesthetic reigning. We explore the managerial implications that arise as consumers increasingly use online social resources that shape and increase aesthetic expectations. We examine the unintended consequences of aesthetic service coproduction in which providers’ technical and aesthetic expertise is difficult for consumers to understand often leading to disappointing outcomes.

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