Supporting intercultural communication with visual information in virtual exchanges: when a picture paints a thousand words
Virtual exchanges (VEs) based on synchronous video communication allow learners to benefit from online intercultural experiences with a high degree of interactivity (Wang, 2004). Video conferencing tools allow synchronous audio-visual and non-verbal communication as in Face-To-Face (FTF) situations (Kock, 2005), although synchronous video communication differs from FTF communication because participants are not in the same physical space during interactions. However, technological restrictions during interaction can be compensated by media users as they adapt their communication behaviour (Walsh, 2018). This is the case of the present study which analyses the use of the video camera by learners to support oral communication with the visual information present in their physical spaces. For this purpose, 50 video-recorded intercultural activities carried out by 30 pairs of undergraduate students in Spain, Ireland, Mexico, and the United States were analysed through observation techniques. Results show how Visual Supported Actions (VSAs) are a new digital non-verbal communication which supports intercultural communication in the Foreign Language (FL), blurring the contextual physical restrictions of video conferences. Moreover, the study shows that VSAs are a new way of online Self-Disclosure (SD), a process of communication through which one person reveals information about themselves to another (Sprecher et al., 2013).