Exploring Salience as a Strategic Disposition in Kenya

2021 ◽  
Vol 8 (5) ◽  
pp. 71-83
Author(s):  
James Kamau Kairu ◽  
Thomas Anyanje Senaji
Keyword(s):  
Significant Relationship ◽  
Cognitive Theory ◽  
Three Dimensions ◽  
Cognitive Capacity ◽  
Environmental Cues ◽  
Strategic Decisions ◽  
Upper Echelon ◽  
Upper Echelon Theory ◽  
Level Of Significance ◽  
The Relationship

Drawing from the socio-cognitive theory and upper echelon theory, we examined the relationship between salience and competitiveness by surveying 163 managers from leather and textile firms in Kenya. We used three dimensions of salience: impact, sensitivity and interest and measured competitiveness using both efficiency, such as profit; and effectiveness measures such as innovation. We found a significant relationship between all the dimensions of salience and competiveness (Impact: r = .250, p = .001; Sensitivity: r = .436, p < .001; Interest: r = .416, p < .001; Salience: r = .427, p <.001). Further, sensitivity significantly influenced the odds for competitiveness at 5% level of significance (sensitivity: exp (B) = 2.435, Wald = 4.191, p = .041); impact had the least negative and insignificant (exp (B) = .693, p = .444) prediction of the odds for competiveness. These findings suggest that the factors that are considered by managers of organizations as impactful, of interest and which managers perceived as sensitive have implications for competitiveness. It is recommended that managers enhance their cognitive capacity with regard to salience to be able to perceive and interpret environmental cues and use these to make appropriate strategic decisions to improve their competitiveness.

Knowledge Management and Continuous Improvement in a Private University from Lima, Peru [Gestión del Conocimiento y Mejora Continua en una Universidad Privada de Lima, Perú]

2021 ◽  
Vol 4 (2) ◽  
pp. 38-50
Author(s):  
Victoria Ysabel Bringas Rios
Keyword(s):  
Knowledge Management ◽  
Continuous Improvement ◽  
Significant Relationship ◽  
Success Factors ◽  
Private University ◽  
Cross Sectional ◽  
Leading Role ◽  
Statistical Program ◽  
Level Of Significance ◽  
The Relationship

Knowledge management and continuous improvement are key success factors that are applied in organizations independently; However, there is a significant relationship between the two, therefore organizations that seek to be leaders in their sector must analyze them together. Considering that universities have a leading role and must transcend the expectations of our society, I have considered it pertinent to carry out this article whose purpose is to establish the relationship between Knowledge Management and Continuous Improvement in a Private University from Lima, Peru. It has a quantitative approach because statistical analysis was used to test what was established in the hypotheses. The design is non-experimental, cross-sectional, since information is presented as it occurs in reality and in a given time, it is transectional, correlational, because it measures and evaluates the relationship between the variables. The sample is made up of 45 individuals between heads of areas and school coordinators, to whom a questionnaire with 32 questions was applied, whose data were processed in the statistical program SPSS version 25. Finally, the significant relationship between management of the knowledge and continuous improvement, obtaining a Spearman Rho, 0.730, at the 1% level of significance. Likewise, the findings affirm that the phases of creating, storing, applying and transferring knowledge also have a significant relationship with continuous improvement.

Alternative Call Center Operational Indicators to Customer Satisfaction

2012 ◽  
pp. 15-25
Author(s):  
Alexandre Ferreira Oliveira ◽  
Luiz Antonio Joia
Keyword(s):  
Customer Satisfaction ◽  
Significant Relationship ◽  
Performance Indicators ◽  
Call Center ◽  
Methodological Approach ◽  
Three Dimensions ◽  
Telecommunication Industry ◽  
Multiple Linear Regressions ◽  
The Relationship ◽  
Linear Regressions

The purpose of this chapter is to purport a set of alternative call center operational performance indicators, in order to enhance the relationship between call center performance and customer satisfaction. In order to do that, a methodological approach based on surveys, as well as stepwise multiple linear regressions, is developed from 6,616 cases collected during three months from the telecommunication industry. The general conclusion is that a set of alternative call center indicators covering three dimensions, namely the call center ability to resolve a problem, the call center responsiveness, and the prior customer satisfaction with the call center, together with traditional indicators, present a statistically significant relationship with customer satisfaction. The insights from this study can help managers to improve the customer satisfaction with call center, as well as to better sub-contract outsourcing call center operators.

scholarly journals Celebrity Endorsements and Customer Patronage

2018 ◽  
pp. p45
Author(s):  
Obiageli. A. Nnamocha ◽  
Tutah T. Chukundah
Keyword(s):  
Significant Relationship ◽  
Brand Loyalty ◽  
Survey Design ◽  
Test Statistic ◽  
Celebrity Endorsements ◽  
Port Harcourt ◽  
Repeat Purchase ◽  
Level Of Significance ◽  
The Right ◽  
The Relationship

This research is on the relationship between celebrity endorsements and customer patronage, using the Nigeria Bottling Company (NBC) Port Harcourt as the unit of study. The survey design was adopted, using a structured questionnaire as the instrument for data collection. Two research questions and two hypotheses guided the study. The hypotheses were tested using the z-test statistic at 0.05 level of significance. It was found among others that when celebrities who are outstanding, have integrity and are knowledgeable endorse a product, customer patronage is enhanced. In addition, it was found that the attractiveness of a celebrity, consistent use of a celebrity and multiple promotional coverage enhance customer repeat purchase and increased brand loyalty. Based on the findings, it was held that there is significant relationship between endorsement coverage and repeat purchase of beverages, as well as a significant relationship between frequency of endorsements and customer brand loyalty of beverages. Consequently, recommendations were proffered that organizations should seize the opportunity of using celebrity endorsements in promoting their products, with emphasis on reliable, credible and well-accepted celebrities so as to achieve customer patronage and brand loyalty. In conclusion, organizations are advised be careful in their choices of celebrities, so as to have the right ‘personality’ of celebrity who is worth the amount paid for the services rendered.

A Theoretical Examination of the Role of Personality in Research on Strategic Process

1995 ◽  
Vol 76 (2) ◽  
pp. 403-417
Author(s):  
Anisya S. Thomas ◽  
Sherry E. Moss
Keyword(s):  
Organizational Performance ◽  
Business Strategy ◽  
Interdisciplinary Approach ◽  
Upper Echelon ◽  
Career Theory ◽  
Upper Echelon Theory ◽  
Strategic Process ◽  
Top Managers ◽  
The Relationship

This paper incorporates an interdisciplinary approach to the study of the relationship between business strategy and top managers' personalities. The fundamental premise of this paper, derived from upper echelon theory, is that the study of managers within the context of their organizations or situations is more fruitful than the independent investigation of managers or organizations. The arguments are justified by drawing on studies from personality theory, career theory, and strategic management. Specific propositions concerning ideal matches between business-level strategies and managerial personality attributes are also developed, and their implications for organizational performance are discussed.

scholarly journals Upper Echelon Theory: Role of Community and Strategy

2015 ◽  
Vol 1 (3) ◽  
pp. 35-44
Author(s):  
Majdi Anwar Quttainah
Keyword(s):  
Top Management Teams ◽  
Management Teams ◽  
Community Level ◽  
Top Management ◽  
Strategic Decisions ◽  
Upper Echelon ◽  
Top Executives ◽  
Upper Echelon Theory ◽  
Better Than

In this paper, we argue that community plays an important role in shaping the values and characteristics of top management teams. It builds on upper echelon theory to posit that community level characteristics are instrumental in framing the cognitions of CEOs and top executives. Strategic decisions made by managers in organizations represent the significant impact community has on top management teams. Examining the influence community has on top management teams provides additional implications about why certain firms perform better than others.

How Self-Perceived Knowledge, Actual Knowledge and Interest in Drugs are Related

1978 ◽  
Vol 8 (3) ◽  
pp. 197-202 ◽  
Author(s):  
Nicholas Galli
Keyword(s):  
Significant Relationship ◽  
Student Perception ◽  
Correlation Coefficients ◽  
Knowledge Test ◽  
Interest Inventory ◽  
Actual Knowledge ◽  
Level Of Knowledge ◽  
Level Of Significance ◽  
The Relationship ◽  
Test Level

The purpose of this study was to assess the relationship among student perception of knowledge, their levels of interest, and actual knowledge about drugs. Two-hundred and fifty-three college students responded to a knowledge and interest inventory as well as a knowledge test. Level of significance was set at .05 for both analysis of variance and correlation coefficients. No significant relationship was found to exist between perception of knowledge and actual level of knowledge. A significant relationship existed between interest and perception of knowledge. It is evident from these findings that instructors must be wary of setting classroom objectives based solely upon student expressed knowledge as it is not always accurately reflected.

Orchestrating absorptive capacity: organizational catalysts of TMT’s influence

2019 ◽  
Vol 17 (4) ◽  
pp. 426-444
Author(s):  
Jaider Vega-Jurado ◽  
Jana Schmutzler ◽  
Liney Manjarrés-Henríquez ◽  
Jean Vega-Cárcamo
Keyword(s):  
Absorptive Capacity ◽  
Upper Echelon ◽  
Content Type ◽  
Team Members ◽  
Knowledge Based ◽  
Upper Echelon Theory ◽  
Structural Mechanisms ◽  
Functional Areas ◽  
The Relationship ◽  
Collaborative Structure

Purpose This study aims to tackle the influence of top management team (TMT), socialization capabilities and their interactions on absorptive capacity (ACAP). Specifically, this paper examines a TMT’s diversity and coordination as an “enabler” with the potential to trigger the processes involved in the generation of ACAP. Design/methodology/approach The authors relied on a database comprising 96 manufacturing firms in a developing country. Due to the model suggested as well as the sample size, they opted for a PLS-SEM methodology. Findings The empirical results show that TMT diversity is not significantly related to firm’s ACAP. Additionally, they provide evidence for a mediation of the relationship between a TMT coordination and ACAP through socialization capabilities. Research limitations/implications This paper presents a theoretical framework that underscores the influence of TMT on different dimensions of ACAP. Based on the upper echelon theory, the authors suggest that this is of utmost importance given that the extent to which knowledge is acquired, integrated and exploited within the firm can be contingent on the configuration and collaborative structure of the TMT. The results show that TMT coordination influences firm’s ACAP when it is complemented effectively by structural mechanisms for fostering greater communication, collaboration and cohesiveness between the members of an organization. Practical implications To configure a TMT merely to have diversity or guarantee the coordination between the team members is not enough to foster firm’s ACAP. An alignment of a coordinated TMT with the possibility for employees to freely communicate across functional areas and hierarchical limits is a prerequisite for the acquisition, assimilation, transformation and exploitation of external knowledge. Originality/value The authors consider that this study raises areas for further consideration in efforts to understand how individual-based resources (e.g. TMT configuration) can be transformed into systemic knowledge-based capability (e.g. ACAP).

scholarly journals The Influence of Political Connection on Tax Avoidance

2020 ◽  
Vol 22 (2) ◽  
pp. 82-90
Author(s):  
Zaga Kresna Pratama Putra ◽  
Novrys Suhardianto
Keyword(s):  
Negative Relationship ◽  
Tax Avoidance ◽  
Rent Seeking ◽  
Supporting Evidence ◽  
Political Connection ◽  
Upper Echelon ◽  
Public Companies ◽  
Upper Echelon Theory ◽  
Political Experience ◽  
The Relationship

The upper echelon theory and rent-seeking theory propose conflicting arguments related to the relationship between a firm’s political connection and tax avoidance. This research aims to examine the relationship between a firm’s political connection and tax avoidance. The 1,079 samples used in this research are public companies with positive income in the 2014-2018 period. By using regression analysis, this research finds that political connection has a negative relationship with tax avoidance, implying that political connection increases tax payment. This research contributes to providing supporting evidence for upper echelon theory by finding that management’s political experience or the intention to maintain a positive image of politically connected management improves tax obedience

scholarly journals Language Contents of Modules and Grade 7-10 Students’ Engagement during the COVID 19

2021 ◽  
pp. 1-16
Author(s):  
Ruschelle L. Cossid
Keyword(s):  
Significant Relationship ◽  
Communication Style ◽  
Verbal Description ◽  
Emotional Engagement ◽  
P Value ◽  
Strong Positive Correlation ◽  
Level Of Significance ◽  
The Relationship ◽  
Language Content

Aims: To determine the relationship between modules’ language contents and students learning engagement during the COVID 19 Study Design: Descriptive-correlational Place and Duration of Study: This study was conducted in Bato National High School, Sta. Cruz, Davao del Sur from February to June 2021. Methodology: This research used the  stratified random sampling. It involved 258 Grades 7-10 students. It utilized adopted questionnaires developed by Vergara (2017), Fredericks et al. (2005) and Moore and Lippman (2005).  Results: The level of language contents of the modules in English gained an overall mean of 4.05 (SD=0.94) described as “high.” All components under language contents had rated high as follows: presentation (4.05), communication style (4.07), assessment (4.05) and content (3.92). On the other hand, the level of student engagement gained an overall mean score of 3.96 (SD = 1.06) with a verbal description of “highly engaged.” All components under students engagement had rated high as follows: behavioral engagement (4.19), emotional engagement (4.04), and cognitive engagement (3.65). The tested hypothesis gained an r value of 0.633, and a p-value of 0.00 which is less than 0.01, the alpha level of significance is denoting a strong positive correlation between the level of language contents of the modules and engagement of students. Hence, it determined that there was a significant relationship between language content of the modules and engagement of students. Conclusion: Although all variables in the contents of the modules and engagement are rated high and highly engaged respectively, specific statements which are within the border of often and seldom may be given attention.  Moreover, the findings of this research shows significant relationship between language content of modules and students’ engagement may allow the module developers to consider that quality of modules is more relevant than quantity and that meaningful activities promote learners’ engagement.

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