An Analysis on the Influence Relationship of the Service-scape and the Quality of Human Resource Service of Coffee Shops to Customer Loyalty

2018 ◽  
Vol 27 (5) ◽  
pp. 66-73
Author(s):  
Yoon-kyung Bok ◽  
So-Young Lee
Keyword(s):  
Human Resource ◽  
Customer Loyalty ◽  
Relationship Of ◽  
Resource Service ◽  
Coffee Shops

scholarly journals Pengaruh Kualitas dan Diferensiasi Produk Terhadap Loyalitas Pelanggan

2013 ◽  
Vol 1 (3) ◽  
pp. 237-246
Author(s):  
Tania Hanyani ◽  
Adil Fadillah
Keyword(s):  
Product Quality ◽  
Product Differentiation ◽  
Customer Loyalty ◽  
Strong Relationship ◽  
Quality Product ◽  
Quality Of Products ◽  
The Moment ◽  
Relationship Of ◽  
The Relationship

The quality of the product is a combination of the properties of the product in use in accordance with customer’s expectations and goals. While differentiation is the effort of a company to differentiate its products from competitors' products in a trait that makes it more desirable. In consuming the products customers are often confronted by a variety of brands, the company should be able to create a quality product and has the distinction or differentiation in order to increase customer loyalty. The purpose of this study was to determine the quality of products J.CO Donuts & Coffee at the moment. To find product differentiation J.CO Donuts & Coffee at the moment. Determine the effect of product quality J.CO Donuts & Coffee on customer loyalty at this time. Then determine the effect of product differentiation J.CO Donuts & Coffee for the current customer loyalty, and to determine the effect of quality and product differentiation J.CO Donuts & Coffee on customer loyalty at this time. The results showed that the relationship of product quality on customer loyalty is equal to 0.749 and accounts for 56 percent of customer loyalty and product differentiation of the relationship variables on customer loyalty is 0.715 and accounts for 51.1 percent. Analysis of the correlation coefficient on the variable customer loyalty is to have 0.770 showed a strong relationship between the independent factors on customer loyalty, amounting to 77 percent. From this analysis it can be concluded that product quality and product differentiation effect on customer loyalty. This can be evidenced from the contribution of a given variable product quality and product differentiation on customer loyalty.   Keywords: Quality Products, Product Differentiation, Customer Loyalty

HR interventions and quality of work life of healthcare employees: an investigation

2016 ◽  
Vol 48 (5) ◽  
pp. 234-240 ◽  
Author(s):  
Tanaya Nayak ◽  
Chandan Kumar Sahoo ◽  
Prabodh Kumar Mohanty ◽  
Bijaya Kumar Sundaray
Keyword(s):  
Health Care ◽  
Human Resource ◽  
Work Life ◽  
Quality Of Work Life ◽  
Primary Data ◽  
Content Type ◽  
Quality Of Work ◽  
Human Resource Interventions ◽  
Relationship Of

Purpose – The purpose of this paper is to examine the predictors of perceived quality of work life (QWL) by accentuating on human resource interventions in healthcare units. Design/methodology/approach – Primary data were accumulated from 158 health care employees through a structured questionnaire from healthcare organisations in India. Statistical analysis was done using tools like factor analysis and multiple regression analysis by using SPSS (version 20). Findings – A total of 18 independent variables was used in the study, only four factors were extracted specifically work life balance, communication, teamwork and empowerment were found to be significant predictors of perceived QWL. The proposed hypotheses for this study are significant. Research limitations/implications – This work provides a pragmatic view about the compendium of human resource interventions pivotal for better QWL in healthcare organisations. The survey also offers insights to healthcare managers, administrators and practitioners for implementing these interventions. Originality/value – This work clearly reflects on the relationship of HR intervention and QWL in the new context of health care.

Revitalisasi Kinerja Sumber Daya Manusia Mempengaruhi Produktivitas Organisasi

2020 ◽  
Vol 9 (2) ◽  
pp. 195-215
Author(s):  
Nur Prasetyo
Keyword(s):  
Human Resources ◽  
Organizational Behavior ◽  
Human Resource ◽  
Business Processes ◽  
Positive Interactions ◽  
Organizational Productivity ◽  
Future Success ◽  
Effective Organization ◽  
Relationship Of

Abstract: Organizations can apply organizational behavior if there are human resources who run it, by the knowledge and abilities possessed. Humans are still vital determinants and controllers of an organization in carrying out its work or business processes so that positive interactions between its human resources and the organizations that shelter it can make a symbiotic relationship of mutualism. Although, in this era of disruption some human roles have been replaced by machines and robotics. To produce and deliver the desired quality of human resources and be able to compete and compete comprehensively and holistically in this global competition. Of course, it takes the ability and knowledge of the organization in its management. Some factors affect organizational productivity to be able to compete and compete in their fields optimally, namely, the revitalization factor of the performance of human resources in the organization. The revitalization process of human resource performance greatly influences the success of organizational productivity in facing challenges and competition in various sectors and as an indicator of the existence of the organization in the future. Success and failure in the process of revitalizing the performance of human resources depend on the extent to which the organization treats its human resource assets. A good organization will always update and upgrade all the needs of its human resource assets to be able to provide complete services and become a productive, effective organization that has an output value both in quality and quantity.   

scholarly journals Pengaruh Kualitas Produk, Kualitas Proses, Kualitas Pelayanan Dengan Peran Mediasi Kepuasan Pelanggan Terhadap Loyalitas Pelanggan

2020 ◽  
Vol 2 (1) ◽  
pp. 69-73
Author(s):  
I Dewa Nyoman Usadha
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Product Quality ◽  
Customer Loyalty ◽  
Service Level ◽  
Process Quality ◽  
Business Customers ◽  
Relationship Of ◽  
The Relationship

This study is an empirical study in coastal areas or coastal villages in the region of Tabanan. which aims to determine the effect of Product Quality, process quality, service quality with mediation satisfaction to Loyalty of small and medium business customers. Methodelogi used, Statistics method with Moderation or Mediation variables. The number of samples taken from the population of 30 respondents. The results showed the relationship of Product Quality (X1) to the quality of process (X2) 0.971, Quality of service (X3) 0.795 so that the average relationship 0.883, with the mediation 0.816 so as to produce the level of customer satisfaction 0.818. The correlation of process quality (X2) with product quality (X1) 0,971, Service Level (X3) 0,846, average 0,908 mediated correlation 0,850 resulted Customer Loyalty level 0,842, with mediation equal to 0,850 resulted Average Customer Loyalty 0,58 process quality, product quality and service level. Relationship Level of Service Quality (X3) 0,846 with process quality (X1) 0,795, with average 0,820 with mediation 0,971 resulted high customer satisfaction 0,826. So with a mediation of 0.971 mediate the median level of 0.771. Which the average relationship of 0.820 with mediation 0.971 resulted in the level to the average customer Loyalty of -0.151.the relationship that has been established either does not require the level of mediation

Self-Compassion and Quality of Life in Adults Who Stutter

2020 ◽  
Vol 29 (4) ◽  
pp. 2097-2108
Author(s):  
Robyn L. Croft ◽  
Courtney T. Byrd
Keyword(s):  
Quality Of Life ◽  
Social Connectedness ◽  
The Self ◽  
Future Research ◽  
Self Compassion ◽  
Adults Who Stutter ◽  
And Gender ◽  
Relationship Of ◽  
The Impact

Purpose The purpose of this study was to identify levels of self-compassion in adults who do and do not stutter and to determine whether self-compassion predicts the impact of stuttering on quality of life in adults who stutter. Method Participants included 140 adults who do and do not stutter matched for age and gender. All participants completed the Self-Compassion Scale. Adults who stutter also completed the Overall Assessment of the Speaker's Experience of Stuttering. Data were analyzed for self-compassion differences between and within adults who do and do not stutter and to predict self-compassion on quality of life in adults who stutter. Results Adults who do and do not stutter exhibited no significant differences in total self-compassion, regardless of participant gender. A simple linear regression of the total self-compassion score and total Overall Assessment of the Speaker's Experience of Stuttering score showed a significant, negative linear relationship of self-compassion predicting the impact of stuttering on quality of life. Conclusions Data suggest that higher levels of self-kindness, mindfulness, and social connectedness (i.e., self-compassion) are related to reduced negative reactions to stuttering, an increased participation in daily communication situations, and an improved overall quality of life. Future research should replicate current findings and identify moderators of the self-compassion–quality of life relationship.

Using the alveograph in developing requirements for the quality of flour for wafer sheet production

2020 ◽  
Vol 29 (12) ◽  
pp. 52-58
Author(s):  
E.P. Meleshkina ◽  
◽  
S.N. Kolomiets ◽  
A.S. Cheskidova ◽  
◽  
...  
Keyword(s):  
Rheological Properties ◽  
Quality Indicators ◽  
Wheat Flour ◽  
Mathematical Statistics ◽  
Intended Purpose ◽  
The Future ◽  
Relationship Of ◽  
The Relationship

Objectively and reliably determined indicators of rheological properties of the dough were identified using the alveograph device to create a system of classifications of wheat and flour from it for the intended purpose in the future. The analysis of the relationship of standardized quality indicators, as well as newly developed indicators for identifying them, differentiating the quality of wheat flour for the intended purpose, i.e. for finished products. To do this, we use mathematical statistics methods.

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Tabungan Britama Pada Bank BRI Cabang Fatmawati

Liquidity ◽  
2018 ◽  
Vol 1 (1) ◽  
pp. 72-80
Author(s):  
Viva Faronika ◽  
Asriyal Asriyal
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Acceptable Level ◽  
Level Of Service ◽  
Level Of Satisfaction ◽  
Service Policies ◽  
Improve Service Quality ◽  
Relationship Of

If the customer is greater than acceptable level of service, the cutomer is not satisfied. Conversely, if an acceptable level of service greater than the expectations of customers, the customer will be satisfied. This means that if Bank BRI branch Fatmawati can improve service quality to its customer it will affect the level of satisfaction. In this research found evidence that, in terms of the creation of quality services, Bank BRI branch Fatmawati is one of the branches that participate to implement the established policies and service in accordance with the exiting service standard in the banking world. Amount of influence the determination of quality of service policies applied by the Bank BRI branch Fatmawati indicated by r2. r2 value only 45 % and the rest 55 % influenced by other variables not studied. Meanwhile, the variable relationship of service quality to customer satisfaction can be seen from the values r = 0,67. This shows the value of the correlation coefficient between the variables of service quality to customer satisfaction. This means there are strong relationships between the independent variable X (quality of service) to the dependent variable Y (customer satisfaction). Since r = 0,67 (67 %) greater then 50 %.

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