Arab cultural dimensions model for e-government services adoption in public sector organisations: an empirical examination

2022 ◽  
Vol 18 (1) ◽  
pp. 9
Author(s):  
Mohannad Moufeed Ayyash ◽  
Fadi A.T. Herzallah ◽  
Mohammed A. Al Sharafi
Keyword(s):  
Public Sector ◽  
Cultural Dimensions ◽  
Empirical Examination ◽  
Government Services

Mergers in Indian public sector banks: can human resource practices ensure effective implementation of change?

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Richa Singh ◽  
Geetika Goel ◽  
Piyali Ghosh ◽  
Saitab Sinha
Keyword(s):  
Public Sector ◽  
Human Resource ◽  
Resistance To Change ◽  
Change Implementation ◽  
Empirical Examination ◽  
Content Type ◽  
Public Sector Banks ◽  
Hr Practices ◽  
Effective Change

PurposeThis study examines the link of effective change implementation (CIE) with select human resource (HR) practices and employees' resistance to change (RTC) amidst ongoing mergers in Indian public sector banks (PSBs). It also intends to highlight the role of RTC as a mediator in this mechanism.Design/methodology/approachThe authors used a structured questionnaire administered through a survey of employees of select PSBs that have undergone mergers. The hypothesized relationships were tested on 220 responses with structural equation modelling.FindingsTraining and communication of change as HR practices were found to have significant effects in implementing change. RTC fully mediated the relationship of training and CIE, and partially mediated the association of communication and CIE. Communication had a stronger influence on RTC than training. This finding upholds the importance of communication but also implies that training can reinforce effective communication of change and may not affect the implementation if not directed towards handling resistance.Practical implicationsThe significance of communication as a finding supports the theory of planned behaviour. The authors’ results also align with the social exchange theory and can be extended to the job demands-resources model. PSBs may plan for phase-wise training initiatives starting from the announcement till the end of a merger. PSBs also need to effectively communicate all relevant HR issues to employees, thus being transparent and fair. Both online and offline modes of communication can be explored. Overall, the senior management has to imbibe the handholding of employees in the short term and a sense of empathy in the longer term.Originality/valueResearch on HR in Indian banking mergers seems to take a back seat vis-à-vis strategic issues and financial performance. There also is a limited empirical examination of the role of HR practices in effective change implementation. This paper addresses both these issues by proposing a conceptual model and empirically validating it amidst the merger of PSBs. The authors also highlight how training and communication are effective in handling resistance to change.

scholarly journals The Analysis of E-Government Services Adoption and Use in Slovenian Information Society between 2014 and 2017

2018 ◽  
Vol 16 (2) ◽  
pp. 193-215 ◽  
Author(s):  
Mitja Dečman
Keyword(s):  
Public Sector ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Service Providers ◽  
The European Union ◽  
Digital Inequality ◽  
Government Services ◽  
Information And Communication ◽  
The Eu

With the increasing role of information and communication technology (ICT) in the society, ICT’s role is gaining importance in the aspect of provision and use of the public sector services for the citizens. Especially in the European Union different activities have been conducted through the years to promote ICT use in the society. It has been mainly based on the Digital Agenda for Europe (DAE), which underlines the key role of ICT in the efforts to achieve its strategic objectives. Slovenia as an EU member state follows these directions but positions itself among less successful states in the EU. The well-known European Digital Economy and Society Index ranks Slovenia to the lower half of member states indicating possibilities for improvement. Although much can be said and done about the service-providers side this paper focuses on the users’ side and especially on their digital inequality. The lack of studies in the area of digital inequality and online government services adoption and use is the main motivation for this research. The research uses the data provided by Slovenian annual survey Use of Information and Communication Technology in Households and by Individuals of the last four years. The analysis of this data, presented in the paper, exhibits that changes for the better are detected in Slovenian society, but the situation in public-sector services is not optima. The results demonstrate the existence of digital inequality considering the income level of households and education level of individual users. The synthesis of the data demonstrates that the Slovenian government and its ministries should consider adding tangible actions to the already set strategies if the country wants to catch up with the leading countries of the EU and achieve goals, set by the DAE.

The Driving Internal Beliefs of Household Internet Adoption among Jordanians and the Role of Cultural Values

2013 ◽  
pp. 130-151
Author(s):  
Khaled Saleh Al Omoush ◽  
Raed Musbah Alqirem ◽  
Amin A. Shaqrah
Keyword(s):  
Cultural Values ◽  
Behavioral Intention ◽  
Driving Forces ◽  
Ease Of Use ◽  
Cultural Dimensions ◽  
Perceived Ease Of Use ◽  
Empirical Examination ◽  
Internet Adoption ◽  
Intention To Adopt ◽  
Information And Communication

The purpose of this study is to develop and validate a comprehensive model for the determinants of household Internet adoption through identifying the driving internal beliefs of individuals and the effect of cultural values on behavioral intention to adopt the household Internet among Jordanians. Given the widely recognized effect of cultural values on adoption of Information and Communication Technology (ICT), this study, applying Hofstede’s multidimensional framework, investigated the effect of cultural values on the behavioral intention to household Internet adoption in micro level. The empirical examination of the research model indicated that the behavioral intention to household Internet adoption is determined directly by five internal beliefs, including perceived needs, perceived risks, perceived ease of use, perceived resources, and perceived image. The results provide supporting empirical evidence linking most of Hofstede’s cultural dimensions to behavioral intention to household Internet adoption. With the exception of power distance, the results showed that collectivism (low individualism), masculinity, long-term orientation, and uncertainty avoidance had significant effects on the behavioral intention to household Internet adoption. The results demonstrated differences in the driving forces and cultural impact on Internet adoption between households and organizations settings.

Citizens and E-Government: Perceptions in Nigeria

2015 ◽  
pp. 124-134
Author(s):  
Gbolahan Olasina
Keyword(s):  
Public Sector ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Related Literature ◽  
Government Services ◽  
Information And Communication ◽  
Negative Perceptions ◽  
Public Sector Managers

Governments and public-sector managers worldwide have within the last decade come to the realization that Information and Communication Technology (ICT) is a viable tool that can help them achieve their aims. The chapter reviews literature on e-Government services and applications and the perceptions of citizens of adoption in the context of Nigeria. The methodology is a review of related literature that draws conclusions specifically to propose a plan for the adoption and the use e-Government services in Nigeria. The chapter highlights the contemporary issues of e-Government adoption in Nigeria. This chapter suggests a link between the citizens' negative perceptions and distrust of government in general and their hesitance and reluctance to embrace e-Government in particular.

Measuring the Benefit of Interoperability

2011 ◽  
pp. 321-338
Author(s):  
Eleni Zampou ◽  
Stelios Eliakis ◽  
Katerina Pramatari
Keyword(s):  
Information Systems ◽  
Public Sector ◽  
Business Process ◽  
Activity Based Costing ◽  
Public Agencies ◽  
Traditional Use ◽  
Business Process Modelling ◽  
The Public ◽  
Government Services ◽  
The Mean

Governments started e-government strategies to renew the public sector and eliminate existing bureaucracy and therefore reduce costs. Interoperability appears as the mean for accomplishing the interlinking of information systems, applications and ways of working not only within governments but also in their interaction with the administration, enterprises and public sector. The main source of administration costs is the traditional use of paper as the linkage element between public agencies. Integrated electronic processes between public agencies can be the solution to reduce these costs and create a more efficient public sector. This paper proposes an approach for measuring the benefit of incorporating interoperability in e-government. This approach is based on the identification and analysis of certain processes (business process modelling) and on the activity based costing method. In particular, this approach concerns the measuring of benefit of applying interoperability in e-government services.

Municipal E-Government Services in Emerging Economies

2012 ◽  
pp. 198-226
Author(s):  
Manuel Pedro Rodríguez Bolívar ◽  
Maria del Carmen Caba Pérez ◽  
Antonio Manuel López Hernández
Keyword(s):  
Public Sector ◽  
Latin American ◽  
Local Governments ◽  
The Internet ◽  
Capital Cities ◽  
Government Services ◽  
Government Reforms ◽  
Great Scope ◽  
Latin American And Caribbean ◽  
The Web

This chapter examines and discusses the approach taken by local governments in developing countries to using the Web as a means of providing e-services. In particular, we focus on the capital cities of Latin American and Caribbean (LAC) countries to discover whether their public administrations are using the Internet to transform how they interact with citizens through the delivery of online public sector services, thus advancing a benchmarking process. An empirical study was carried out of e-government services in these cities, focusing on the content of e-services by applying the CapGemini (2009) methodology, which has been widely used in prior research. Our findings confirm the existence of a wide variety of e-services among the cities examined, with many of these local administrations remaining unaware of the possibility of using Internet to facilitate the delivery of public sector services. Therefore, there is great scope for improvement in the field of e-government. Reforms in public administration are needed in order to make government more participative and open. Likewise, setting effective policies to ensure e-inclusion is the key to the future of LAC’s new empowered societies, with a more visible voice and more chances to express their concerns.

User Help and Service Navigation Features in Government Web Sites

2011 ◽  
pp. 2643-2656
Author(s):  
Genie N.L. Stowers
Keyword(s):  
Public Sector ◽  
Digital Divide ◽  
Web Sites ◽  
Web Site ◽  
Government Structure ◽  
The Public ◽  
Government Services ◽  
Government Web Sites ◽  
Web Developers ◽  
Lack Of Knowledge

This article examines the user help and service navigation features in government Web sites and compares them across levels of government. These features are critical to ensuring that users unfamiliar with government are able to successfully and easily access e-government services and information. The research finds clear patterns in the use of similar help and navigation features across governments, leading to a conclusion that these features are diffusing in the public sector Web development field. The article concludes by stating that Web developers should work to overcome a second digital divide, one of a lack of knowledge of Web site organization and government structure. Users need to be actively assisted to find information by Web developers.

Interoperability and Constituents of Interoperable Systems in Public Sector

2009 ◽  
pp. 175-195 ◽  
Author(s):  
Dibakar Ray ◽  
Umesh Gulla ◽  
M. P. Gupta ◽  
Shefali S. Dash
Keyword(s):  
Information Systems ◽  
Public Sector ◽  
Government Information ◽  
Design And Development ◽  
Government Services ◽  
Academic Literature ◽  
Layered Architecture ◽  
Definition Of ◽  
Clear Idea

This chapter, based on analysis of literature, introduces a definition and a layered architecture for government information systems. It argues that the interoperability of information systems is essential in providing integrated government services, but unfortunately there is no consensus on what interoperability is and what constitutes interoperable information systems. By analysing available academic literature and government reports on interoperability, the authors have attempted to address this problem. Based on the study, a comprehensive definition of interoperability is presented here. Further, the authors have identified four constituents of interoperable system and finally, a layered architecture for interoperability of government information systems has been presented. The authors believe that an unambiguous definition and clear idea about constituent of interoperability would remove much confusion in conceptualisation, design, and development of interoperable systems in government.

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