Historical statistics of Chile: v.6: Government services and public sector and a theory of services

1989 ◽  
Vol 27 (01) ◽  
pp. 27-0030-27-0030
Keyword(s):  
Public Sector ◽  
Government Services

scholarly journals The Analysis of E-Government Services Adoption and Use in Slovenian Information Society between 2014 and 2017

2018 ◽  
Vol 16 (2) ◽  
pp. 193-215 ◽  
Author(s):  
Mitja Dečman
Keyword(s):  
Public Sector ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Service Providers ◽  
The European Union ◽  
Digital Inequality ◽  
Government Services ◽  
Information And Communication ◽  
The Eu

With the increasing role of information and communication technology (ICT) in the society, ICT’s role is gaining importance in the aspect of provision and use of the public sector services for the citizens. Especially in the European Union different activities have been conducted through the years to promote ICT use in the society. It has been mainly based on the Digital Agenda for Europe (DAE), which underlines the key role of ICT in the efforts to achieve its strategic objectives. Slovenia as an EU member state follows these directions but positions itself among less successful states in the EU. The well-known European Digital Economy and Society Index ranks Slovenia to the lower half of member states indicating possibilities for improvement. Although much can be said and done about the service-providers side this paper focuses on the users’ side and especially on their digital inequality. The lack of studies in the area of digital inequality and online government services adoption and use is the main motivation for this research. The research uses the data provided by Slovenian annual survey Use of Information and Communication Technology in Households and by Individuals of the last four years. The analysis of this data, presented in the paper, exhibits that changes for the better are detected in Slovenian society, but the situation in public-sector services is not optima. The results demonstrate the existence of digital inequality considering the income level of households and education level of individual users. The synthesis of the data demonstrates that the Slovenian government and its ministries should consider adding tangible actions to the already set strategies if the country wants to catch up with the leading countries of the EU and achieve goals, set by the DAE.

Citizens and E-Government: Perceptions in Nigeria

2015 ◽  
pp. 124-134
Author(s):  
Gbolahan Olasina
Keyword(s):  
Public Sector ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Related Literature ◽  
Government Services ◽  
Information And Communication ◽  
Negative Perceptions ◽  
Public Sector Managers

Governments and public-sector managers worldwide have within the last decade come to the realization that Information and Communication Technology (ICT) is a viable tool that can help them achieve their aims. The chapter reviews literature on e-Government services and applications and the perceptions of citizens of adoption in the context of Nigeria. The methodology is a review of related literature that draws conclusions specifically to propose a plan for the adoption and the use e-Government services in Nigeria. The chapter highlights the contemporary issues of e-Government adoption in Nigeria. This chapter suggests a link between the citizens' negative perceptions and distrust of government in general and their hesitance and reluctance to embrace e-Government in particular.

Measuring the Benefit of Interoperability

2011 ◽  
pp. 321-338
Author(s):  
Eleni Zampou ◽  
Stelios Eliakis ◽  
Katerina Pramatari
Keyword(s):  
Information Systems ◽  
Public Sector ◽  
Business Process ◽  
Activity Based Costing ◽  
Public Agencies ◽  
Traditional Use ◽  
Business Process Modelling ◽  
The Public ◽  
Government Services ◽  
The Mean

Governments started e-government strategies to renew the public sector and eliminate existing bureaucracy and therefore reduce costs. Interoperability appears as the mean for accomplishing the interlinking of information systems, applications and ways of working not only within governments but also in their interaction with the administration, enterprises and public sector. The main source of administration costs is the traditional use of paper as the linkage element between public agencies. Integrated electronic processes between public agencies can be the solution to reduce these costs and create a more efficient public sector. This paper proposes an approach for measuring the benefit of incorporating interoperability in e-government. This approach is based on the identification and analysis of certain processes (business process modelling) and on the activity based costing method. In particular, this approach concerns the measuring of benefit of applying interoperability in e-government services.

Municipal E-Government Services in Emerging Economies

2012 ◽  
pp. 198-226
Author(s):  
Manuel Pedro Rodríguez Bolívar ◽  
Maria del Carmen Caba Pérez ◽  
Antonio Manuel López Hernández
Keyword(s):  
Public Sector ◽  
Latin American ◽  
Local Governments ◽  
The Internet ◽  
Capital Cities ◽  
Government Services ◽  
Government Reforms ◽  
Great Scope ◽  
Latin American And Caribbean ◽  
The Web

This chapter examines and discusses the approach taken by local governments in developing countries to using the Web as a means of providing e-services. In particular, we focus on the capital cities of Latin American and Caribbean (LAC) countries to discover whether their public administrations are using the Internet to transform how they interact with citizens through the delivery of online public sector services, thus advancing a benchmarking process. An empirical study was carried out of e-government services in these cities, focusing on the content of e-services by applying the CapGemini (2009) methodology, which has been widely used in prior research. Our findings confirm the existence of a wide variety of e-services among the cities examined, with many of these local administrations remaining unaware of the possibility of using Internet to facilitate the delivery of public sector services. Therefore, there is great scope for improvement in the field of e-government. Reforms in public administration are needed in order to make government more participative and open. Likewise, setting effective policies to ensure e-inclusion is the key to the future of LAC’s new empowered societies, with a more visible voice and more chances to express their concerns.

User Help and Service Navigation Features in Government Web Sites

2011 ◽  
pp. 2643-2656
Author(s):  
Genie N.L. Stowers
Keyword(s):  
Public Sector ◽  
Digital Divide ◽  
Web Sites ◽  
Web Site ◽  
Government Structure ◽  
The Public ◽  
Government Services ◽  
Government Web Sites ◽  
Web Developers ◽  
Lack Of Knowledge

This article examines the user help and service navigation features in government Web sites and compares them across levels of government. These features are critical to ensuring that users unfamiliar with government are able to successfully and easily access e-government services and information. The research finds clear patterns in the use of similar help and navigation features across governments, leading to a conclusion that these features are diffusing in the public sector Web development field. The article concludes by stating that Web developers should work to overcome a second digital divide, one of a lack of knowledge of Web site organization and government structure. Users need to be actively assisted to find information by Web developers.

Interoperability and Constituents of Interoperable Systems in Public Sector

2009 ◽  
pp. 175-195 ◽  
Author(s):  
Dibakar Ray ◽  
Umesh Gulla ◽  
M. P. Gupta ◽  
Shefali S. Dash
Keyword(s):  
Information Systems ◽  
Public Sector ◽  
Government Information ◽  
Design And Development ◽  
Government Services ◽  
Academic Literature ◽  
Layered Architecture ◽  
Definition Of ◽  
Clear Idea

This chapter, based on analysis of literature, introduces a definition and a layered architecture for government information systems. It argues that the interoperability of information systems is essential in providing integrated government services, but unfortunately there is no consensus on what interoperability is and what constitutes interoperable information systems. By analysing available academic literature and government reports on interoperability, the authors have attempted to address this problem. Based on the study, a comprehensive definition of interoperability is presented here. Further, the authors have identified four constituents of interoperable system and finally, a layered architecture for interoperability of government information systems has been presented. The authors believe that an unambiguous definition and clear idea about constituent of interoperability would remove much confusion in conceptualisation, design, and development of interoperable systems in government.

Web Services in Government Policy

2011 ◽  
pp. 2253-2271
Author(s):  
Matthew W. Guah
Keyword(s):  
Public Sector ◽  
Web Services ◽  
National Health ◽  
Government Policy ◽  
Successful Implementation ◽  
The Public ◽  
Government Services ◽  
Success Stories ◽  
Criminal Justice Systems ◽  
Electronic Delivery

The public sector accounts for a greater proportion of United Kingdom’s information technology (IT) spending, but cutting edge success stories in government IT are suddenly reported in popular press. As a result of the electronic delivery of government services (i.e. the National Health Service, Defence and Criminal Justice systems) becomes more commonplace, the public sector is becoming increasingly dependent on technology. This chapter reports on a three years research, which looks at the application of Web Services into United Kingdom healthcare as a fulfilment of numerous semi- and unsuccessful IT projects, that fell-short of delivering any tangible benefits. The author looks at the National Health Service’s current IS strategy—fully dependent on Web services application—with the criteria of successful implementation, return on investment, increased productivity, innovation and user benefits.

Citizens and E-Government

2015 ◽  
pp. 1131-1141
Author(s):  
Gbolahan Olasina
Keyword(s):  
Public Sector ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Related Literature ◽  
Government Services ◽  
Information And Communication ◽  
Negative Perceptions ◽  
Public Sector Managers

Governments and public-sector managers worldwide have within the last decade come to the realization that Information and Communication Technology (ICT) is a viable tool that can help them achieve their aims. The chapter reviews literature on e-Government services and applications and the perceptions of citizens of adoption in the context of Nigeria. The methodology is a review of related literature that draws conclusions specifically to propose a plan for the adoption and the use e-Government services in Nigeria. The chapter highlights the contemporary issues of e-Government adoption in Nigeria. This chapter suggests a link between the citizens' negative perceptions and distrust of government in general and their hesitance and reluctance to embrace e-Government in particular.

E-Government in Australia

2013 ◽  
pp. 215-234 ◽  
Author(s):  
Ritesh Chugh ◽  
Srimannarayana Grandhi
Keyword(s):  
Public Sector ◽  
Ad Hoc ◽  
The Internet ◽  
Web Presence ◽  
The Public ◽  
Government Services ◽  
City Councils ◽  
Early Stages ◽  
Holistic Understanding ◽  
High Incidence

The research indicates that e-government in Australia is in its early stages and there is scope for further improvement and growth. The high incidence of web presence indicates that government entities, such as city councils are pursuing cyber strategies. Although the majority of government entities utilise websites to disseminate information to the public, optimal use of ICT in the public sector is ad hoc and in infancy albeit growing rapidly. This chapter provides a concise and holistic understanding of issues that can be encountered when exploiting the Internet and ICT for providing e-government services.

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