Electronic government maturity index: proposal to evaluate the maturity of local government portals

The purpose of this chapter is to provide an overview of the adoption, uses, and impacts of information technology (IT), including electronic government, among local governments in the United States1. In the 1950s, these governments began to adopt IT for a variety of purposes and functions, and they continue to do so today. Since at least the mid 1970s, a small, but prolific group of scholars has conducted a large body of research on various aspects of IT and local government.2 It is from that research and my own studies into this subject that I have based this chapter (regarding e-government, see also, Norris, 2006). Given the constraint of space, this chapter can only highlight aspects of this important topic. Readers who wish to delve more deeply into the subject of information technology and local government may wish to avail themselves of the works found in the bibliography as well as references from other, related works which can be found through those works.

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E- Government Service Review In Dumai City Indonesia

Jurnal Niara ◽

10.31849/niara.v13i1.4805 ◽

2020 ◽

Vol 13 (1) ◽

pp. 260-267

Author(s):

Dedy Afrizal

Keyword(s):

Local Government ◽

Electronic Government ◽

Future Research ◽

Intention To Use ◽

Unified Theory ◽

Government Service ◽

Government Services ◽

Utaut Model ◽

Use Of Technology ◽

Research Findings

Electronic government are in their early stages in many city in Indonesia. Local government has faced a number of challenges and faced with various issues pertaining to their implementation of e-government services. This paper utilises the Unified Theory of Acceptance and Use of technology (UTAUT) model to explore e-government services in Dumai city. The purpose of this paper to present a concept idea to seeing intention to use e-government in Dumai City. The Paper suggest future research with quantitative approach to find aspect to consider in producing significant and credible research findings. This research is expected can help government in improving intention citizens’ use of e-government services. Keywords: E-Government, UTAUT model, Local Government

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Leading-Edge Information Technologies and American Local Governments

Public Information Technology ◽

10.4018/978-1-59140-060-8.ch007 ◽

2003 ◽

pp. 139-169 ◽

Cited By ~ 11

Author(s):

Donald F. Norris

Keyword(s):

Local Government ◽

Local Governments ◽

Information Technologies ◽

Leading Edge ◽

Electronic Government ◽

Future Trends ◽

Edge Information ◽

Form Of Government ◽

Efficiency And Effectiveness ◽

Us Cities

In this study, I examine the adoption, penetration and impacts of the adoption of leading-edge information technologies in American local governments. I also discuss future trends with respect to these technologies. Data for this study come from three nationwide surveys of information technology in local governments and a series of case studies in US cities about the adoption of leading-edge information technologies. My principal findings are that American local governments have adopted a range of these technologies and can be expected to do so in coming years. This is especially true of the adoption of electronic government. Local government characteristics associated with adoption include principally local government size as measured by population. Other characteristics include type and form of government, region of the country, and metropolitan status. Additionally, local governments adopt leading-edge information technologies for both general reasons (e.g., to improve efficiency and effectiveness) and to solve specific problems (e.g., the adoption of automated fingerprint identification systems to solve crimes).

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IT Innovation in Local Government

Modern Public Information Technology Systems ◽

10.4018/978-1-59904-051-6.ch010 ◽

2011 ◽

pp. 186-203 ◽

Cited By ~ 1

Author(s):

Charles C. Hinnant ◽

John A. O’Looney

Keyword(s):

Local Government ◽

Technological Innovation ◽

Local Governments ◽

The United States ◽

Electronic Government ◽

It Services ◽

Stakeholder Support ◽

The Social ◽

It Innovation ◽

Technical Factors

We examine the adoption of information technology within local governments in the United States. The social and technical factors that impact the process of technological innovation are discussed in reference to the adoption of advanced electronic government (e-government) technologies in local government. In particular, we discuss how the adoption of IT, and e-government, is influenced by the local government’s motivations to innovate, technology characteristics, available resources, and stakeholder support. We then discuss several strategies that may address these factors. We argue that local governments should seek to formally assess the need to adopt e-government technologies, develop new funding strategies, and develop a mix of in-house and contracted IT services. While local governments have aggregately adopted advanced transaction-based forms of e-government at a lower rate than state and federal governments, it is our contention that local governments are merely reacting to innovation factors within their social and technical environments.

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Portals and Interoperability in Local Government

Encyclopedia of Portal Technologies and Applications ◽

10.4018/978-1-59140-989-2.ch126 ◽

2011 ◽

pp. 769-775

Author(s):

Peter Shackleton ◽

Rick Molony

Keyword(s):

Local Government ◽

Local Governments ◽

Electronic Government ◽

Access To Services ◽

Australian Government ◽

Government Sector ◽

Delivery Of Services

While the popularity of electronic government is evident in most countries, the true benefits to communities can only be obtained if there is access to services across all levels of government. Sadly, the multilevel nature of government often means that citizens are frustrated when accessing services that span many bureaucracies. Interoperability, which is the breaking down of barriers between the different layers of government to support the seamless delivery of services, is enhanced by the use of portals. This article looks at the limited use of portals in the local government sector in Australia, and how they have been used to assist staff within councils, and to support communities and businesses. It also examines the problems faced by local governments in implementing portals. The article concludes with a discussion of interoperability in the local Australian government sector, and how it can be used to support portal development.

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Planning for Electronic Government in a Remote Malaysian Site

Encyclopedia of Developing Regional Communities with Information and Communication Technology ◽

10.4018/978-1-59140-575-7.ch098 ◽

2005 ◽

pp. 550-556

Author(s):

A. Lee Gilbert

Keyword(s):

Information Technology ◽

Local Government ◽

Private Sector ◽

General Public ◽

Organizational Capacity ◽

Electronic Government ◽

Master Plan ◽

Regional Government ◽

It Use ◽

National Initiatives

A regional government IT master plan sets out a viable path for the use of information technology (IT) to support local government operations, align local IT use to national initiatives, and build the organizational capacity necessary to take maximum advantage of the future emergence of more advanced tools. It guides IT deployment in three domains: 1. Within and among the various agencies of the local government 2. Among these agencies and organizations in the private sector 3. Among these agencies and members of the general public

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Evaluating Electronic Local Government in the Uk

Journal of Information Technology ◽

10.1080/0268396032000101180 ◽

2003 ◽

Vol 18 (2) ◽

pp. 137-149 ◽

Cited By ~ 44

Author(s):

Paul Beynon-Davies ◽

Michael D. Williams

Keyword(s):

Local Government ◽

Information And Communication Technologies ◽

Communication Technologies ◽

Electronic Government ◽

Local Authorities ◽

Longitudinal Investigation ◽

Information And Communication ◽

And Performance ◽

The Uk ◽

The Relationship

An array of UK government initiatives have been launched since 1997, collectively being known as the local government modernization agenda. This can be seen as an attempt to transform the structures and performance of local authorities in the UK. A parallel set of initiatives, the electronic government agenda, were launched in 2000 and have attempted to extend the use of information and communication technologies (ICTs) within local government. This paper describes the context for and themes within both agendas, the aim being to describe the existing and likely dynamics of the relationship between innovations in ICTs within local government and the modernization of local government. The paper presents an analysis of the electronic government strategies of 22 Welsh unitary authorities and uses this analysis for highlighting a number of issues relating to the progress of the electronic local government agenda within the UK. The paper concludes with a call for longitudinal investigation in this area.

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