scholarly journals The Echocardiography Quality Framework: a comprehensive, patient-centered approach to quality assurance and continuous service improvement

2018 ◽  
pp. G35-G41 ◽  
Author(s):  
Navroz Masani
Keyword(s):  
Quality Assurance ◽  
Holistic Approach ◽  
British Society ◽  
Service Improvement ◽  
Patient Centered ◽  
Customer Feedback ◽  
Continuous Service ◽  
Quality Framework ◽  
And Training

The Echocardiography Quality Framework (EQF) is a unique, comprehensive, holistic approach to improving all aspects of an echocardiography service. The EQF is a patient-centered program, combining Quality Assurance and Continuous Service Improvement. The framework encompasses measures of (i) the quality of echocardiography, (ii) reproducibility and consistency, (iii) education and training, and (iv) customer feedback. The EQF is scalable and adaptable to benefit any echocardiography service. A catalogue or library of supporting documents is being developed by the British Society of Echocardiography (BSE), to be made available to any participating department. A mechanism and online infrastructure for (optional) national registration or assessment is being developed, to be used as a standalone adjunct or linked to BSE Departmental Accreditation. The principles that underpin the EQF may be applied to other imaging disciplines and, ultimately, other medical or surgical specialties.

Allergy teaching is suboptimal and heterogeneous in the undergraduate medical curriculum in the UK

2018 ◽  
Vol 72 (3) ◽  
pp. 221-224 ◽  
Author(s):  
Emily Frances Reid ◽  
Mamidipudi Thirumala Krishna ◽  
Claire Bethune
Keyword(s):  
Medical Curriculum ◽  
Medical Schools ◽  
British Society ◽  
Undergraduate Teaching ◽  
Supporting Evidence ◽  
Online Questionnaire ◽  
Similar Survey ◽  
The Uk ◽  
And Training

AimTo record the level of allergy teaching occurring in UK medical schools. The UK has experienced an ‘allergy epidemic’ during the last 3–4 decades. Previous government reviews have emphasised the importance of allergy education and training, treating common allergies in primary care with referral pathways to a specialist and the creation of regional networks. It is acknowledged that the delivery of allergy teaching in UK medical schools is variable, despite the well-recognised need.MethodsAll consultant members of the British Society for Allergy and Clinical Immunology involved in teaching medical students were invited to partake in qualitative research, employing an online questionnaire for data collection. Participants were asked to comment on the format of the allergy teaching delivered, the student participation and the clinical opportunities provided. Students were recruited to complete a similar survey as supporting evidence.Results44 responses were collected, representing 64.7% of medical schools in the UK. Clinical allergy placements were compulsory in 31.8% of medical schools that responded. In 36.4%, it was reported that less than 10% of students had an opportunity to take an independent history from a patient with allergic disease, or practise using an epinephrine autoinjector. 90.9% responded that an allergy rotation was not offered to final year students.ConclusionsAllergy undergraduate teaching is suboptimal and heterogeneous in UK medical schools and there is a real need for standardisation as a means to enhance quality of care.

scholarly journals Efektifkah Pelaksanaan Penjaminan Mutu Melalui Akreditasi Lembaga Pelatihan Pemerintah di Indonesia?

2020 ◽  
Vol 16 (3) ◽  
pp. 291-312
Author(s):  
Erna Irawati ◽  
Yogi Suwarno
Keyword(s):  
Quality Assurance ◽  
Educational Institution ◽  
Education And Training ◽  
Competency Development ◽  
Institute Of Public Administration ◽  
Implementation Quality ◽  
Quality Assurance Process ◽  
Assurance Process ◽  
And Training

The implementation of ASN competency development is closely related to the quality of education and training provided by the Educational Institution (Lemdik). The National Institute of Public Administration (NIPA) as the agency assigned the task of fostering the implementation of education and training for ASN employees has conducted quality assurance to ensure the implementation quality of the education and training. Even though quality assurance has been carried out routinely, training problems still arise. This study aims to analyze the implementation of accreditation as a quality assurance process carried out by Educational Institutions. This research was conducted using qualitative descriptive method with data collection techniques through document review, FGDs, and in-depth interviews. The results of the study showed that the implementation of accreditation has not been able to portray aspects of leadership and organizational commitment as part of quality assurance. The results of the study found that the fulfillment of data and information in the implementation of accreditation had not been carried out routinely. From these findings, the results of the study recommended that the quality assurance process must be viewed from the management cycle. Besides, there also needs an improvement in data and information management systems. Keywords: State Civil Apparatus (ASN), Quality Management, Accreditation, Competency Development Abstrak Pelaksanaan pengembangan kompetensi ASN berkaitan erat dengan kualitas penyelenggaraan diklat yang diberikan oleh Lembaga Pendidikan (Lemdik). Lembaga Administrasi Negara (LAN) sebagai instansi yang diberikan tugas dalam membina pelaksanaan pendidikan dan pelatihan pegawai ASN telah melakukan penjaminan mutu untuk menjamin kualitas penyelenggaraan diklat. Meskipun penjaminan mutu telah dilaksanakan secara rutin, tetapi permasalahan diklat masih sering muncul. Penelitian ini bertujuan menganalisis pelaksanaan akreditasi sebagai proses penjaminan mutu yang dilakukan oleh lemdik. Penelitian ini dilakukan dengan menggunakan metode deskriptif kualitatif dengan teknik pengumpulan data melalui telaah dokumen dengan memanfaatkan berbagai dokumen terkait proses akreditasi tahun 2019, FGD, dan wawancara mendalam. Hasil studi menunjukkan bahwa pelaksanaan akreditasi belum mampu memotret aspek kepemimpinan dan juga komitmen organisasi sebagai bagian dari penyelenggaraan penjaminan mutu. Hasil kajian menemukan pemenuhan data dan informasi dalam pelaksanaan akreditasi belum dilakukan secara rutin sehingga menyebabkan data dan informasi yang diberikan cenderung disiapkan hanya untuk keperluan akreditasi. Dari dua temuan ini, hasil kajian merekomendasikan bahwa proses penjaminan kualitas harus dilihat dari siklus manajemen, serta perlu penambahan data dan informasi yang mencerminkan aspek kepemimpinan, integritas dan komitmen pegawai. Selain itu, perlu ada perbaikan sistem pengelolaan data dan informasi untuk menjamin bahwa data yang diunggah benar-benar mencerminkan aktivitas dan penjaminan kualitas di setiap tahapan. Kata kunci: ASN, Manajemen Mutu, Akreditasi, Pengembangan Kompetensi

scholarly journals Current Status and Prospects for the Quality Assurance in Border Guards Training: European Experience

2018 ◽  
Vol 8 (4) ◽  
pp. 20-25 ◽  
Author(s):  
Andrii Balendr
Keyword(s):  
Quality Assurance ◽  
The State ◽  
Current Status ◽  
Quality Assurance System ◽  
Eu Countries ◽  
Assurance System ◽  
Quality Assurance Mechanism ◽  
And Training ◽  
The Eu

Abstract The article reveals the current status of the quality assurance development in the training process of the European Union (EU) border guard agencies. Besides, the study aims to describe the prospects for further quality assurance development of the border guards training in the EU countries. The views of scientists on the concepts of “quality assurance and control” and “quality of training” were critically studied. The quality of a border guard’s training was defined as a set of knowledge, skills and competencies of a border guard, including a border guard’s personal qualities, characteristics, which define a person as a specialist in the sphere of the state border protection and distinguishes him or her from other specialists and ensures success along the border guard career path. The study of the quality assurance system of border guards’ training in the EU countries revealed that it is conducted by the European policies and educational and training standards and promotes the formal certification and external accreditation of border guards’ training. It is indicated that the prospects for developing quality assurance mechanism for all-European border guard courses are connected with the possibility to provide external accreditation for such courses as: Introduction to Educational Technology and Training Delivery Methodology, which the author completed in 2017 and 2018. The process of accreditation is being conducted by an international quality assurance agency. The quality assurance system of the border guards training in EU is used in the Joint European Master’s Program in Strategic Border Management, developed by FRONTEX Agency in cooperation with European educational establishments. So, the State Border Guard Service of Ukraine can be particularly interested in this program, in order to facilitate the increasing of quality of Ukrainian border guards training.

Benchmarking the service quality of airlines in the United States: an exploratory analysis

2015 ◽  
Vol 22 (5) ◽  
pp. 734-751 ◽  
Author(s):  
Hokey Min ◽  
Hyesung Min
Keyword(s):  
Service Quality ◽  
Airline Industry ◽  
The United States ◽  
Service Improvement ◽  
Content Type ◽  
Perceived Service Quality ◽  
Continuous Service ◽  
Airline Passengers ◽  
The Usa

Purpose – The purpose of this paper is to help airlines gain a better understanding of passengers’ service concerns, identify opportunities for continuous service improvement, and then develop service benchmarking standards that can be a yardstick for the airline’s competitiveness. Design/methodology/approach – This paper develops a set of target performance standards that helps airlines monitor their service delivery process, identify relative weaknesses, and take corrective actions for continuous service improvements using exploratory data analysis and competitive gap analysis. Findings – This study reveals that a service attribute considered most important to the airline customers’ impressions of service quality are air safety. This result reflects a growing concern over potential terrorism against airlines in the wake of the September 11 incident. The authors also found that proper baggage handling, competitive airfare, and on-time arrival/departure were next most important service attributes, whereas frequent flier and code-sharing programs were least important. Furthermore, the authors discovered that airline passengers’ perceived service quality influenced their choice of airlines. That is to say, airline service quality can be an important gauge of airline market share and revenue. Research limitations/implications – The current study is limited to the evaluation of comparative service quality of airlines in the USA. Thus, this study cannot be generalized to the airline passengers’ perceived service quality in other countries or different cultural settings. Also, this paper focuses on the performance aspect of benchmarking rather than the strategic aspect of benchmarking. Practical implications – With rising costs of fuel, labor, maintenance, and security, many airlines are at a crossroads where they have to decide between succumbing to restructuring pressures in a form of mergers/acquisitions and reinventing their service offerings. One viable means of reinventing airline service offerings is to learn more about what airline passengers truly value and appreciate in terms of service offerings and then figure out what it takes to win the hearts of customers and then how the airline can differentiate its service offering from those of its competitors. With this in mind, this paper develops viable service improvement strategies for the airline that can enhance its competitiveness in the struggling airline industry. Originality/value – This paper is one of a few attempts to identify a list of service attributes most important to airline service quality based on the actual survey of airline passengers, and then develop a benchmark standard of airlines in the USA from a customer (passenger) perspective.

scholarly journals QUALITY ASSURANCE OF HIGHER EDUCATION IN THE CONTEXT OF REGIONAL AND INTERNATIONAL INTEGRATION IN VIETNAM CURRENTLY

2021 ◽  
Vol 7 (5(45)) ◽  
pp. 5-8
Author(s):  
Van Khoa Vu
Keyword(s):  
Higher Education ◽  
Quality Control ◽  
Quality Assurance ◽  
Education And Training ◽  
Academic Training ◽  
International Integration ◽  
Quality Of Higher Education ◽  
And Training ◽  
Broad Overview

Quality assurance plays a significant role in enhancing the quality of higher education nowadays. Resolution No. 29-NQ/TW dated November 4, 2013, the Central Executive Committee (Session XI), on “fundamental and complete reform in education and training, serving industrialization and modernization in a socialist-oriented market economy and international integration” identified quality analyses as one of the tasks and solutions to radically and considerably renovate education and training. The paper provides a broad overview of some issues on quality control in advanced education and then suggests some measures to strengthen the quality of academic training in Vietnam ahead of the current regional and international integration trend.

scholarly journals "There's no point in complaining, nothing changes": rural disaffection with complaints as an improvement method

2006 ◽  
Vol 30 (3) ◽  
pp. 322 ◽  
Author(s):  
Judith A Jones ◽  
Terri A Meehan-Andrews ◽  
Karly B Smith ◽  
John S Humphreys ◽  
Lynn Griffin ◽  
...  
Keyword(s):  
Quality Assurance ◽  
Quality Improvement ◽  
Health Services ◽  
Service Improvement ◽  
Access To Health Services ◽  
Access To Health ◽  
Quality Of Health Services ◽  
Rural Consumers ◽  
Lack Of Knowledge

Objective: To validate earlier findings that lack of access to health services is the most likely issue of complaint by rural consumers, and that lack of knowledge about how to make effective complaints and scepticism that responses to complaints bring about service improvement account for the under-representation of complaints from rural consumers. Design: Unaddressed reply-paid mail survey to 100% of households in small communities, and 50%, 20% or 10% in progressively larger communities. Setting: Eight communities in the Loddon-Mallee region of Victoria. Participants: 983 householders most responsible for the health care of household members, responding to a mailed questionnaire. Main outcome measures: Issues of complaints actually made; issues of unsatisfactory situations when a complaint was not made; reasons for not complaining; to whom complaints are made; and plans for dealing with any future complaint. Results: Earlier findings were confirmed. Lack of access to health services was the most important issue, indicated by 54.8% of those who had made a complaint, and 72% of those who wanted to but did not. The most common reason given for not complaining was that it was futile to do so. Lack of knowledge of how to make effective complaints which might contribute to the quality assurance cycle was evident. Conclusions: Rural consumers? disaffection with health complaints as a means to quality improvement poses a significant barrier to consumer engagement in quality assurance processes. Provider practices may need to change to regain community confidence in quality improvement processes. CONSUMER VIEWS ABOUT the quality of health services provide a valuable source of information to those concerned with accountability and quality assurance in service provision.1,2 When such views are expressed as complaints which are responded to in ways which focus on quality improvement rather than allocation of blame, opportunities may arise to improve the quality of health services for all consumers.3,4

The University of Florida Department of Surgery: Building a Stronger Tomorrow on Yesterday's Foundation

2012 ◽  
Vol 78 (1) ◽  
pp. 12-19
Author(s):  
Kevin E. Behrns ◽  
Edward M. Copeland ◽  
Richard J. Howard
Keyword(s):  
Work Environment ◽  
Patient Centered Care ◽  
Patient Centered ◽  
University Of Florida ◽  
Florida Department ◽  
Centered Care ◽  
Solid Foundation ◽  
The University ◽  
And Training

Established in 1957, the University of Florida Department of Surgery has a solid foundation on which current faculty are driven to build a stronger tomorrow. The department is focused on promoting patient-centered care, expanding its research portfolio to improve techniques and outcomes, and training the surgical leaders of tomorrow. It fosters an environment where faculty, residents, students, and staff challenge long-held traditions with the goal of improving the health of our patients, the quality of our care, and the vitality of our work environment.

scholarly journals Internal quality assurance system (IQAS) as an effort to create a superior Islamic boarding school

2021 ◽  
Vol 6 (12) ◽  
pp. 2245-2252
Author(s):  
Istikomah Istikomah ◽  
Taufik Churrahman ◽  
Budi Haryanto ◽  
Nurul Hadi
Keyword(s):  
Quality Assurance ◽  
Community Service ◽  
Boarding School ◽  
Boarding Schools ◽  
Internal Quality ◽  
Quality Assurance System ◽  
Assurance System ◽  
Internal Quality Assurance ◽  
And Training

The success of Islamic boarding schools in producing quality graduates, one of which is related to the quality standards set. One of the quality indicators is the ownership of the Islamic Boarding School's Internal Quality Assurance System (SPMI) document. The purpose of this community service is to socialize the importance of SPMI for the An-nur Muhammadiyah Islamic boarding school, Sidoarjo. This school is relatively new, but has a vision of becoming a quality Islamic boarding school. Meanwhile, the stakeholders, both mudir, asatidz-asatidzah council, and their education staff do not yet have an understanding of the importance of SPMI for institutions, and do not yet have an SPMI. The service method used is to provide assistance and training in the preparation of the SPMI instrument which consists of 8 criteria. As a result, all stakeholders of An-Nur Islamic boarding school understand the importance of SPMI and the formation of the SPMI organization. In addition, partners are able to develop SPMI instruments independently and can implement them in order to achieve the expected quality of Islamic boarding schools

scholarly journals Improving the Quality of Technical and Vocational Education in Slovakia for European Labour Market Needs

2016 ◽  
Vol 6 (2) ◽  
pp. 14 ◽  
Author(s):  
Roman Hrmo ◽  
Juraj Miština ◽  
Lucia Krištofiaková
Keyword(s):  
Quality Assurance ◽  
Vocational Education ◽  
Labour Market ◽  
Education And Training ◽  
Job Applicants ◽  
Vocational Education And Training ◽  
Research Findings ◽  
Technical And Vocational Education ◽  
And Training

Technical and vocational education and training (TVET) makes a significant contribution to economic competitiveness and welfare in a global knowledge-based economy. The main challenge for vocational education and training is to meet the changing skills needs of individuals and the world of work in accordance with the principle of lifelong learning. Since the demand for new skilled workers is increasing, and the TVET customer base is constantly diversifying, it is necessary to increase awareness of the key role played by education and training in economic competitiveness and social inclusion. As in other EU countries, quality assurance in Slovakia plays a decisive role in modernising education and training systems and in improving their performance and attractiveness. These objectives are widely shared by the Ministry of Education of the Slovak Republic. Education and training systems are being modernised and transformed in terms of more effective management systems and quality assurance. The paper responds to current situation and deficiencies in the educational system of technical and vocational secondary schools in Slovakia in training of qualified workforce for the local and global labour markets. Authors introduces the project "Model for improving the quality of graduates and job applicants in the European labour market" elaborated and submitted by the two Slovak institutions of higher education - Dubnica Institute of Technology in Dubnica nad Váhom and the University of SS. Cyril and Methodius in Trnava, Slovakia. Both institutions are characterized by an experienced staff in the field of educational research. The project aims to the development of a model for improving the quality of graduates and job applicants in European labour market. It focuses on graduates of secondary vocational schools in Slovakia and the acquisition and improvement of their key competences. The pilot stage of the Project deals with theoretical background of quality assurance and specifics of its application in the area of technical and vocational education. In further stage, the project deals with a model for improving the quality of graduates and job applicants, in particular by the application of the elements of the foreign language communication skills improvement, increasing the computer literacy and enhancing the quality of teaching technical and vocational subjects of the target group. The importance of clear concise communication is often overlooked by the typical engineer and scientist. Based on the research findings, the paper emphasises the importance of communication skills in training students for technical and engineering professions. The author provides research findings in analysis of the most common mistakes in preparing PowerPoint slides, and in giving oral presentations. He shows practical outcomes and methodology for proper communication training. The published findings would help teachers of engineering and science subjects to find the way to implement communication and presentation skills into technical subjects, as well as to increase efficiency of their technical presentations in educational process.

Reducing neurodisparity

Neurology ◽  
2019 ◽  
Vol 92 (6) ◽  
pp. 274-280 ◽  
Author(s):  
Erika T. Marulanda-Londoño ◽  
Michelle W. Bell ◽  
Omotola A. Hope ◽  
Rodney O. Leacock ◽  
Cumara B. O'Carroll ◽  
...  
Keyword(s):  
Minority Groups ◽  
Ethnically Diverse ◽  
Patient Centered ◽  
Neurologic Outcomes ◽  
Neurologic Disorders ◽  
Clear Insight ◽  
American Academy Of Neurology ◽  
And Training ◽  
Insight Into

Many advances in prevention, diagnosis, and treatment of neurologic disease have emerged in the last few decades, resulting in reduced mortality and decreased disability. However, these advances have not benefitted all populations equally. A growing body of evidence indicates that barriers to care fall along racial and ethnic lines, with persons from minority groups frequently having lower rates of evaluation, diagnosis, and intervention, and consequently experiencing worse neurologic outcomes than their white counterparts. The American Academy of Neurology (AAN) challenged its 2017 Diversity Leadership Program cohort to determine what the AAN can do to improve quality of care for racially and ethnically diverse patients with neurologic disorders. Developing a fuller understanding of the effect of disparities in neurologic care (neurodisparity) on patients is an important prerequisite for creating meaningful change. Clear insight into how bias and trust affect the doctor–patient relationship is also crucial to grasp the complexity of this issue. We propose that the AAN take a vital step toward achieving equity in neurologic care by enhancing health literacy, patient education, and shared decision-making with a focus on internet and social media. Moreover, by further strengthening its focus on health disparities research and training, the AAN can continue to inform the field and aid in the development of current and future leaders who will address neurodisparity. Ultimately, the goal of tackling neurodisparity is perfectly aligned with the mission of the AAN: to promote the highest-quality patient-centered neurologic care and enhance member career satisfaction.

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