Integrated Management Applications in the Public Administration in Goiás

2018 ◽  
Vol 9 (12) ◽  
pp. 1062-1072
Author(s):  
Ezequiel Alves de Godoi Sodré ◽  
◽  
Irene Reis ◽  
Cárbio Almeida Waqued ◽  
Tereza Cristina Pinheiro de Lima ◽  
...  
Keyword(s):  
Enterprise Resource Planning ◽  
Resistance To Change ◽  
Integrated Management ◽  
Public Funding ◽  
Resource Planning ◽  
Structured Interviews ◽  
Public Agency ◽  
The Public ◽  
Descriptive Research ◽  
Development Costs

This study presents an organizational diagnosis of the Regional Electoral Court in Goiás by focusing on the Information Technology department. It aims to explain the advantages, disadvantages, facilities and difficulties to implement and execute integrated management applications in the structure of the Court. Methodologically, an exploratory and descriptive research was used along with qualitative analysis through semi-structured interviews with IT leaders. These researches provided a better comprehension of the theme by analyzing the actions related to the IT area with focus on innovation and Enterprise Resource Planning at a public agency. The study concludes that Enterprise Resource Planning applications are — even with the considerable disadvantages of development costs or acquisitions — one efficient and viable alternative, with the benefit of streamlining the use of physical, financial and human resources, providing a true revolution in operational and managerial activities through process economicity and optimization. The support given by senior management and the availability of sufficient resources and infrastructure make implementation easier, while the difficulties happen due to resistance to change by end users and cuts in public funding for the development of new systems.

Success Factors for the Global Implementation of ERP/HRMS Software

2011 ◽  
pp. 289-307 ◽  
Author(s):  
Deanna House ◽  
Gert-Jan de Vreede ◽  
Peter Wolcott ◽  
Kenneth Dick
Keyword(s):  
Enterprise Resource Planning ◽  
Success Factors ◽  
Resistance To Change ◽  
Human Resources Management ◽  
Resource Planning ◽  
The United States ◽  
Structured Interview ◽  
Management Support ◽  
Structured Interviews ◽  
The Mean

This research observes a global implementation of enterprise resource planning (ERP)/human resources management system (HRMS) software at an international company. The software was implemented in 16 countries. Variables such as cultural differences, communication-distance, management support, trust, and resistance to change were evaluated in the literature review. These variables have an impact on implementation success during global HRMS implementation. Further analyses on specific success factors faced with global implementations were evaluated using semi-structured interviews. The authors prepared a questionnaire to further explore the data. Respondents rated questions related to management support the highest overall. An interesting find was that the semi-structured interview results indicated that the software chosen was not a perfect fit for the global community. The mean for questions related to global HRMS success was higher for respondents located in the United States than those located in other locations.

scholarly journals Inadequate Flexibility and Resistance to Change Hindering Effectiveness of ERP System in Accounting

2020 ◽  
Vol 16 (34) ◽  
Author(s):  
Sherzad Ramadhan ◽  
Kamil Ghanim Ahmed ◽  
Hassan Koutaini ◽  
Ma'moun W. Aridah ◽  
Fareeba Ahmed
Keyword(s):  
Enterprise Resource Planning ◽  
Resistance To Change ◽  
New Technology ◽  
Resource Planning ◽  
Small Sample ◽  
Enterprise Management ◽  
Sample Population ◽  
Structured Interviews ◽  
Erp System ◽  
Erp Software

The Enterprise Management Planning (ERP) software applications allow companies to integrate key daily activities such as procurements, financial, production, human resources, and project activities and helps organizational stakeholders to facilitate efficient decision making based on integrated data from various departments. Many accountants have not been able to realize the effectiveness of the ERP system due to its inadequate flexibility to adapt to change and resistance among some accountants that use the system. This research aims at showing the role that the inadequate flexibility of the system plays in impeding the ERP software from guaranteeing effectiveness and depicts how resistance to change among different stakeholders in an organization hinders the effectiveness of the enterprise resource planning (ERP) system in accounting. It uses a qualitative research method entailing semi-structured interviews with multiple employees working in the accounts department in different organizations. The study revealed that many accountants are driven by fear of new technology, making them resist the ERP system. Participants also affirmed that ERP does not readily adapt to organizational changes in the accounting departments. The major limitation of this study is that it focused on a small sample population because of the limited funds to cater to many participants.

Mapping and Data Base Modeling for Public Sector Strategic Enterprise Resource Planning

2013 ◽  
pp. 486-499
Author(s):  
J.D. Thomson
Keyword(s):  
Public Sector ◽  
Transaction Costs ◽  
Data Base ◽  
Enterprise Resource Planning ◽  
Resource Planning ◽  
The Public ◽  
Database Model ◽  
Goods And Services ◽  
Trust Networks ◽  
Governance Systems

This Enterprise Resource Planning database model provides a systematic, logical and regular basis for the collection, collation, dissemination and mapping of strategic Enterprise Resource Planning data. Selective access to this accurate and timely data will improve public sector strategic Enterprise Resource Planning performance, accountability and administration. It will assist the public sector to be more effective and efficient in resource allocation and investment outcomes measurement, is transparent, and will encourage the development of trust, networks and social capital amongst public sector employees and their suppliers. The model has been successfully demonstrated through the establishment and analysis of an Enterprise Resource Planning data base with the Australian Department of Defence (ADoD). The Australian ADoD is a Federal Government Department with a FY 2008/9 spend of AU$9.3bn on products (goods and services), their support and maintenance, from almost every industry sector, on a global basis. While the implementation of Enterprise Resource Planning is usually viewed as a means of reducing transaction costs, in practice such implementation often increases transaction costs. Public sector bureaucratic hierarchies and their governance systems contribute to transaction costs. This research provides an Enterprise Resource Planning database model so that the public sector can achieve improved field mapping and strategic Enterprise Resource Planning using existing data and resources at lowest transaction cost.

Resistance

2011 ◽  
pp. 70-83
Author(s):  
Dianne Waddell
Keyword(s):  
Information Technology ◽  
Change Management ◽  
Technological Innovation ◽  
Enterprise Resource Planning ◽  
Complex Dynamics ◽  
Resistance To Change ◽  
Resource Planning ◽  
It Investments ◽  
Employee Resistance ◽  
Management Techniques

Resistance to change has long been recognised as a critically important factor that can influence the success or otherwise of implementing any technological innovation. Information technology (IT) focused interventions, for example, business process re-engineering (BPR) and enterprise resource planning (ERP), are often quoted as examples of costly failures, with reported levels of dissatisfaction with strategic IT investments ranging from 20-70 percent and that employee resistance was to blame. The intention of this chapter is to rethink resistance. The author suggests that resistance remains to this day a complex, multi-faceted phenomenon that continues to affect the outcomes of change, both negatively and positively. Although research has procured a solid understanding of resistance and the benefits that can accrue to an organisation through its proper utilisation, it appears that the classical adversarial approach remains the dominant means of managing resistance because such learning is not reflected in modern management techniques. The author concludes that as companies in every industry are now translating the power and possibilities of e-business into strategic and operational realities, new approaches in change management are required to help organisations to understand the complex dynamics of technological innovation and especially the multifaceted nature of resistance.

Mapping and Data Base Modeling for Public Sector Strategic Enterprise Resource Planning

2011 ◽  
pp. 312-325
Author(s):  
J.D. Thomson
Keyword(s):  
Public Sector ◽  
Transaction Costs ◽  
Data Base ◽  
Enterprise Resource Planning ◽  
Resource Planning ◽  
The Public ◽  
Database Model ◽  
Goods And Services ◽  
Trust Networks ◽  
Governance Systems

This Enterprise Resource Planning database model provides a systematic, logical and regular basis for the collection, collation, dissemination and mapping of strategic Enterprise Resource Planning data. Selective access to this accurate and timely data will improve public sector strategic Enterprise Resource Planning performance, accountability and administration. It will assist the public sector to be more effective and efficient in resource allocation and investment outcomes measurement, is transparent, and will encourage the development of trust, networks and social capital amongst public sector employees and their suppliers. The model has been successfully demonstrated through the establishment and analysis of an Enterprise Resource Planning data base with the Australian Department of Defence (ADoD). The Australian ADoD is a Federal Government Department with a FY 2008/9 spend of AU$9.3bn on products (goods and services), their support and maintenance, from almost every industry sector, on a global basis. While the implementation of Enterprise Resource Planning is usually viewed as a means of reducing transaction costs, in practice such implementation often increases transaction costs. Public sector bureaucratic hierarchies and their governance systems contribute to transaction costs. This research provides an Enterprise Resource Planning database model so that the public sector can achieve improved field mapping and strategic Enterprise Resource Planning using existing data and resources at lowest transaction cost.

Maximizing the Value of Packaged Software Customization

2021 ◽  
pp. 580-596
Author(s):  
Bryon Balint
Keyword(s):  
Enterprise Resource Planning ◽  
Resource Planning ◽  
User Acceptance ◽  
Planning System ◽  
Packaged Software ◽  
Nonlinear Relationships ◽  
Software Customization ◽  
Simulation Techniques ◽  
Development Costs ◽  
And Performance

Organizations that purchase packaged application software – for example, an Enterprise Resource Planning system – must make choices about customization. Packaged software vendors and practitioners recommend that organizations customize software as little as possible, and instead adapt their processes to meet the “best practices” of the software. However, organizations continue to exceed their budgets on implementing and maintaining customized software. This suggests that either these organizations are making poor decisions, or that the conventional wisdom about customization is incorrect. In this paper the author models the primary factors in the customization decision, most notably the “fit” between desired processes and the procedures inherent in the packaged software. The author then consider costs related to development, maintenance, and technical corrections due to poor integration and performance; and benefits related to increased fit, technical corrections, and user acceptance. This paper extends prior work by (1) modelling nonlinear relationships between the amount of time spent on custom development and the resulting benefits, (2) modelling nonlinear relationships between development costs and maintenance costs, and (3) modelling corrective development as a function of development related to fit and user acceptance. The author uses simulation techniques to illustrate the conditions under which customization is likely to provide value to the organization, as well as conditions under which customization should be avoided.

Towards Process Mediation in Semantic Service Oriented Architecture (SSOA)

2011 ◽  
pp. 780-801 ◽  
Author(s):  
Tariq Mahmoud ◽  
Jorge Marx Gómez
Keyword(s):  
Web Services ◽  
Enterprise Resource Planning ◽  
Service Oriented Architecture ◽  
Resource Planning ◽  
The Public ◽  
Digital World ◽  
Digital Community ◽  
Service Oriented ◽  
Semantic Service ◽  
The Web

Nowadays, it becomes very hard for anybody in the digital world to search and find suitable Web Services fit into his/her needs, since there is a huge amount of data on the Web caused by the enormous increasing of the Web providers and Web Services widespread in this digital community, and one of the most difficulties Web Services have to overcome, in the attempt to use the contents of the World Wide Web, is heterogeneity which is caused by the nature of the Web itself, and has two origins: data or public process heterogeneity. So it is highly required in such environment to have an intelligent mechanism in which every user can search according to his/her needs and later on can fulfill it in a semantic way. The authors will focus in this chapter on the public process heterogeneity which describes the behavior of the participants during a conversation, and propose a solution for dealing with it, explaining the functionality of the process mediator developed as a part of the Web Service Execution Environment (WSMX) and its mediation scenario, and will also apply this proposed solution on Federated Enterprise Resource Planning (FERP) system to get the semantic extension from it.

scholarly journals Drivers and barriers of reverse logistics practices: A study of large grocery retailers in South Africa

2017 ◽  
Vol 11 ◽  
Author(s):  
Arno Meyer ◽  
Wesley Niemann ◽  
Justin Mackenzie ◽  
Jacques Lombaard
Keyword(s):  
Information Systems ◽  
Enterprise Resource Planning ◽  
Reverse Logistics ◽  
Reverse Flow ◽  
Resource Planning ◽  
Cost Driver ◽  
Structured Interviews ◽  
Lack Of Information ◽  
Generic Qualitative ◽  
Internal Barriers

Background: Reverse logistics (RL) practices have previously been viewed as a cost drain, but have received greater attention from practitioners because of increasing competition and dwindling margins.Purpose: The purpose of this generic qualitative study was to uncover the main internal and external drivers and barriers of RL within major South African grocery retailers.Method: Eleven face-to-face, semi-structured interviews and one telephonic interview were conducted with participants from four large grocery retailers.Findings: Optimising profitability and cost reduction goals are the identified internal drivers, whereas the main external driver was to reduce the organisations’ environmental impact. A lack of information systems – such as enterprise resource planning systems or warehouse management system software – and infrastructure were revealed as the main internal barriers for organisations’ RL practices, whereas supplier non-compliance and transportation inefficiencies were the main external barriers exposed.Managerial implications: In order to optimise the efficiency of the reverse flow, managers are recommended to devote more capital to RL infrastructure, develop policies to manage supplier behaviour, focus on RL as a revenue generating stream as well as implement information systems to manage the entire reverse flow.Conclusion: All participating grocery retailers follow similar RL processes. Growth in RL practices as well as infrastructure to perform those practices is a future priority for all the reviewed grocery retailers. RL is no longer only a key cost driver, but also provides organisations with many additional opportunities.

scholarly journals Accounting and smart cities: New evidence for governmentality and politics

2020 ◽  
Vol 17 (3) ◽  
pp. 158-170
Author(s):  
Loai Ali Alsaid ◽  
Jean Claude Mutiganda
Keyword(s):  
Enterprise Resource Planning ◽  
Smart City ◽  
Smart Cities ◽  
Resource Planning ◽  
Distribution Networks ◽  
Developed Countries ◽  
Electricity Pricing ◽  
Structured Interviews ◽  
Erp System ◽  
And Control

The concept of a smart city has attracted the attention of many scholars and policymakers in many countries worldwide. The role of accounting as a tool of governance in smart city politics, however, has so far been largely overlooked, especially in less developed countries (LDCs). This paper sets off to fill this research gap and hitherto unexplored linkages between accounting and smart cities. Drawing on the concept of governmentality, the authors conducted a case study based on document analysis, meetings observation, and 42 semi-structured interviews at a branch of a hybrid electricity company owned by New Cairo City in Egypt, during 2018. Findings show that the case company has implemented smart distribution networks of electricity in which new management accounting technology (enterprise resource planning (ERP) system) is used to trace costs, revenues, client complaints and feedback in a timely manner. The new network (of infrastructure and technologies) has represented timely accounting information as a major political power to influence accurate governance decision-making, such as smart electricity pricing and control, and to challenge governance decisions that are not sound. This paper is one of the first studies to explore the socio-political dynamics of accounting in smart city governance in the context of LDCs.

scholarly journals Integrated Management Solution for a Sustainable SME—Selection Proposal Using AHP

2021 ◽  
Vol 13 (19) ◽  
pp. 10616
Author(s):  
Ramona Lacurezeanu ◽  
Alexandru Chis ◽  
Vasile Paul Bresfelean
Keyword(s):  
Enterprise Resource Planning ◽  
Integrated Management ◽  
Resource Planning ◽  
Time Interval ◽  
Erp System ◽  
Proposed Model ◽  
Medium Enterprise ◽  
Decision Making Processes ◽  
Comprehensive Framework ◽  
Selection Of

In the conditions of the pandemic crisis, implementing an enterprise resource planning (ERP) system with a sustainability component represents a crucial investment for a small and medium enterprise (SME) but critical for the organization, if it is not the matching solution. A comprehensive framework for selecting the S–ERP system was elaborated, including a set of relevant criteria for an SME to draw and assess the selection of an ERP system, considering that the factors extracted as well as the importance in the proposed model have been debated for years in the available literature. A methodology based on the brainstorming and questionnaire techniques was proposed in establishing the selection criteria, and the AHP decision analysis method was used for evaluating the weight of the criteria, all these in order to provide a model for ERP selection. This model was tested on a set of numerical, hypothetical, and applied data of the Romanian context. The use of the recommended model shows that it can be applied to improve decisions and decrease the time interval required for S–ERP selection. The results also show that AHP can fulfill the S–ERP selection objective for SMEs and the decisive factors that affect decision–making processes in a systematic way.

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