scholarly journals Management of IT Outsourcing in the Slovenian Public Sector – Material and Procedural Aspects

2014 ◽  
Vol 10 (1) ◽  
Author(s):  
Dalibor Stanimirović ◽  
Mirko Vintar
Keyword(s):  
Public Sector ◽  
Success Factors ◽  
It Outsourcing ◽  
International Studies ◽  
The Public ◽  
Critical Success ◽  
Depth Analysis ◽  
Contextual Framework ◽  
Role Of It

Public sector management in Slovenia has been following the trends in information technology (IT) outsourcing since the mid-nineties of the last century. Being aware of the complex role of IT in modern public sector organizations and its ubiquitous implications, the paper focuses on in-depth analysis of the critical success factors, benefits and risks within the concept of IT outsourcing, while employing the international studies and primarily the results of own research examining the current situation and identifying the main drivers for IT outsourcing in Slovenian municipalities. The paper additionally analyses the material, procedural and other relevant aspects within the process of IT outsourcing, provides an overview of its potentially positive and negative implications and eventually presents a contextual framework for management of IT outsourcing along with applicable guidelines for effective utilization and implementation of IT outsourcing in the public sector.

Modelling IT Outsourcing Process

2012 ◽  
Vol 4 (1) ◽  
pp. 62-81
Author(s):  
Dalibor Stanimirovic ◽  
Mirko Vintar
Keyword(s):  
Public Sector ◽  
Development Strategy ◽  
Success Factors ◽  
It Outsourcing ◽  
International Studies ◽  
The Public ◽  
Critical Success ◽  
Depth Analysis ◽  
Contextual Framework

Slovenian government has adopted the utilization of outsourcing as one of the main instruments to tackle national/municipal budget deficit and stimulate cost effectiveness of the public sector. While lacking experience as well as formal regulations and expertise in the field of outsourcing, public sector started straying to the growing and increasingly less justified outsourcing of public services, leading to a completely opposite effect than expected and desired. Being aware of the complex and almost unparalleled role of information technology (IT) in the modern organization, IT sourcing issues could define the main trajectory of public sector action in the future as well as articulate its development strategy and long-term goals of e-government in general. This paper focuses on in-depth analysis of the critical success factors of public sector outsourcing, while employing the international studies and primarily the results of the research from 2010, concerning outsourcing of IT-projects in Slovenian municipalities. This paper provides additional analysis of the material, procedural and other relevant aspects within the process of IT outsourcing, an overview of its potential implications and eventually presents a contextual framework and a set of applicable guidelines for quality management of IT outsourcing process and effective implementation of e-government projects in the public sector.

scholarly journals Factors Influencing the Success of ERP System Implementation in the Public Sector in the Kingdom of Bahrain

2016 ◽  
Vol 8 (12) ◽  
pp. 21 ◽  
Author(s):  
Omar Mohamed Bukamal ◽  
Rami Mohammad Abu Wadi
Keyword(s):  
Public Sector ◽  
Critical Success Factors ◽  
Success Factors ◽  
System Implementation ◽  
Erp System ◽  
The Public ◽  
Critical Success ◽  
Management Commitment ◽  
Top Management Commitment ◽  
High Level

<p>This study aims empirically to analyze the critical factors that impact the success of ERP system implementation in the public sector in the Kingdom of Bahrain and to clarify the benefits gained from the implementation. The study used a detailed questionnaire as a measuring instrument across the sample group to measure two main variables, the first being critical success factors (CSFs), and the second whether ERP implementation was successful or not. The CSFs are top management commitment and support, ERP system matching organization, business process re-engineering, vendor support, and training users.</p>Those factors found to have a significant impact on ERP system implementation and the results illuminate the high level of success in implementing ERP systems. While simultaneously demonstrating that an organization with a functioning ERP system does not achieve the desired benefits by default, but rather the organization requires certain Critical Success Factors (CSFs) to be present and in effect for those benefits to be achieved.

scholarly journals Identifying Strategies for Managing Critical Success Factors of BPM initiatives in Brazilian Public Organizations

2014 ◽  
Author(s):  
Higor M. Santos ◽  
Carina F. Alves ◽  
George F. Santos ◽  
André L. Santana
Keyword(s):  
Public Sector ◽  
Focus Group ◽  
Business Process ◽  
Business Process Management ◽  
Critical Success Factors ◽  
Success Factors ◽  
Process Management ◽  
Public Organizations ◽  
The Public ◽  
Critical Success

Business Process Management involves theoretical and operationalelements from different areas, being a multidisciplinary field. In previousstudies, we identified critical success factors of BPM initiatives in BrazilianPublic Organizations. In this work, we intend to investigate how to managethese factors. To achieve this goal, we performed a focus group with fiveprofessionals with experience in BPM initiatives within the public sector. Themain contribution of this study is to fill the gap in the literature concerningcritical success factors for BPM initiatives in public organizations.

scholarly journals Identifying the Most Critical Factors to Business Intelligence Implementation Success in the Public Sector Organizations

2019 ◽  
pp. 450-462 ◽  
Author(s):  
Asma I. Magaireah ◽  
HidayahSulaiman HidayahSulaiman ◽  
Nor’ashikin Ali
Keyword(s):  
Public Sector ◽  
Success Factors ◽  
User Participation ◽  
Management Support ◽  
Critical Factors ◽  
Implementation Success ◽  
The Public ◽  
Critical Success ◽  
Public Sector Organizations ◽  
Development Technology

The BI is a new trend in public sector organizations that requires investigating the critical success factors (CSFs) which would provide a sound guidelines for determining the criteria to be considered during BI implementation. However, there is no sufficient empirical evidences that provide better understanding of the CSFs for the BI implementation in public sector organizations. This paper aims to identify the CSFs for BI system in the context of public sector organizations. This study adopts a mixed method approach using survey research method and qualitative interview using Jordanian public sector organization case. The findings of this research revealed that top management support, clear vision and strategic planning, team skills, user participation, organizational structure, user access and development technology are the most critical factors to BI implementation success in the public sector organizations. The findings of this study could assist the practitioners in the public sector organizations in planning, managing and implementing their BI projects properly by focusing on those CSFs of BI systems that provide them a better understanding to address issues and concerns related to BI implementation.

scholarly journals Identifying the Most Critical Factors to Business Intelligence Implementation Success in the Public Sector Organizations

2019 ◽  
Vol 14 ◽  
pp. 2395-2414 ◽  
Author(s):  
Asma Ibrahim Magaireh ◽  
Hidayah Sulaiman ◽  
Nor’ashikin Ali
Keyword(s):  
Public Sector ◽  
Success Factors ◽  
User Participation ◽  
Management Support ◽  
Critical Factors ◽  
Implementation Success ◽  
The Public ◽  
Critical Success ◽  
Public Sector Organizations ◽  
Development Technology

The BI is a new trend in public sector organizations that requires investigating the critical success factors (CSFs) which would provide a sound guidelines for determining the criteria to be considered during BI implementation. However, there is no sufficient empirical evidences that provide better understanding of the CSFs for the BI implementation in public sector organizations. This paper aims to identify the CSFs for BI system in the context of public sector organizations. This study adopts a mixed method approach using survey research method and qualitative interview using Jordanian public sector organization case. The findings of this research revealed that top management support, clear vision and strategic planning, team skills, user participation, organizational structure, user access and development technology are the most critical factors to BI implementation success in the public sector organizations. The findings of this study could assist the practitioners in the public sector organizations in planning, managing and implementing their BI projects properly by focusing on those CSFs of BI systems that provide them a better understanding to address issues and concerns related to BI implementation.

Information Management in Public Sector Agencies

2003 ◽  
pp. 323-355
Author(s):  
Maurice W. Green
Keyword(s):  
Information Technology ◽  
Public Sector ◽  
Information Management ◽  
Chief Information Officer ◽  
Organizational Contexts ◽  
The Public ◽  
Role Of It ◽  
Contextual Setting ◽  
Insight Into

Managerial responsibilities for information technology (IT) have, increasingly, been consolidated in the person of the “chief information officer” (CIO). Despite the increased prevalence of the CIO position, no one model has emerged that explains what can realistically be expected of the CIO in various organizational contexts. This is particularly true of the public-sector CIO. In this chapter, insight into the problems, challenges, and requisite competencies for public-sector CIOs is provided. The conceptual framework of CIO competence presented here is multidimensional and interdisciplinary in nature. In the chapter, the importance of considering the contextual setting in which CIOs operate in understanding the competencies he or she deems critical to the CIO role is illustrated. The competencies deemed critical by CIOs with differing perceptions of the role of IT, as well as those deemed critical by CIOs managing different size IT units, are contrasted. The discussion should inform academicians developing IT management curricula and practitioners engaged in CIO search and development activities.

Vienna Construction Projects: Redirection of Project Management Critical Success Factors—More Focus on Stakeholders and Soft Skills Development

2018 ◽  
Vol 16 (2) ◽  
pp. 337-359
Author(s):  
Helmut Wanivenhaus ◽  
Jure Kovač ◽  
Anja Žnidaršič ◽  
Igor Vrečko
Keyword(s):  
Project Management ◽  
Public Sector ◽  
Construction Projects ◽  
Critical Success Factors ◽  
Success Factors ◽  
Soft Skills ◽  
Project Managers ◽  
The Public ◽  
Business Environments ◽  
Critical Success

Although research interest in project management is increasingly directed at analyzing development trends in different business environments, the public sector in this respect has received surprisingly little intention. This paper analyzes the perception of the relevance of particular project management critical success factors among project managers and other project stakeholders in the public sector with relatively high organizational project management maturity. The main focus of research is the city of Vienna and its construction projects. An extensive quantitative survey showed the changing perceptions of the key projects’ success factors—namely, strengthening the importance of developing soft skills and stakeholders’ management.

scholarly journals System for Electronic Archiving of Document in Republic of Kosovo: An Evaluation of Success Factors- Design-Reality Gap Analysis

2017 ◽  
Vol 8 (1) ◽  
pp. 347-352 ◽  
Author(s):  
Fakije Zejnullahu ◽  
Indrit Baholli
Keyword(s):  
Developing Countries ◽  
Public Sector ◽  
Success Factors ◽  
Gap Analysis ◽  
Successful Implementation ◽  
The Public ◽  
Critical Success ◽  
Project Risks ◽  
The Government ◽  
Failure Factors

Abstract Use of Innovation of ICT in activities of the public sector, referred to as e-Government, has helped governments to improve their services to citizens, to businesses and to government units by making them more qualitative and easily accessible. The initiative of e-Government in Kosovo was identified as a priority of the government in 2008 and since then a number of projects have been implemented, amongst them the System for Electronic Archiving of Document (SEAD). Since the partial or full failure of implementation of e-government projects is very frequent phenomenon in developing countries, the identification of success and failure factors of projects is necessary in order to address them on time. In this study are assessed the level of success of implementation of SEAD and are identified the critical success and failure factors of this system through seven dimensions ITPOSMO by using the Design Reality Gap Analysis. By measuring the design-reality gap across seven dimensions, we have assessed the success of the implementation of SEAD, which scored 18.05. Results from this study indicate that if no action is taken to reduce the size of gaps, particularly the gap in dimensions “Processes” and “Staffing and Skills”, project risks falling in the category “Partial Failure”. Findings from this research will serve to reduce the risks that may affect the successful implementation of e-governance in Republic of Kosovo, and also will serve other researchers in identifying the failure and success factors of e-Government in developing countries.

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