scholarly journals THE INFLUENCE OF CO-WORKER INCIVILITY TOWARDS DEVIANT BEHAVIOUR: A QUANTITATIVE STUDY OF CASUAL DINING RESTAURANTS FRONTLINE EMPLOYEES IN THE KLANG VALLEY, MALAYSIA

2021 ◽  
Vol 9 (2) ◽  
pp. 92-101
Author(s):  
Narehan Hassan, Et. al.
Keyword(s):  
Work Environment ◽  
Frontline Employees ◽  
Deviant Behaviour ◽  
Emotional Labour ◽  
The Past ◽  
Casual Dining ◽  
Long Run ◽  
Klang Valley ◽  
Moderating Role

The past decade has seen a growing number of casual dining restaurants in Malaysia. This trend of consumption is due to modern lifestyle, socio-demographic, and social media influence. Nevertheless, restaurants struggle to maintain a productive work environment and report to have association with incivility and deviant behaviour which in long run create destruction. The aim of this paper is to examine the influence of co-worker incivility towards employees performing deviant behaviour with the moderating role of emotional labour. Total of 120 questionnaires were distributed to the frontline employees of casual restaurants in the Klang Valley. The result pointed out that there was a significant positive correlation between co-worker incivility and deviant behaviour with a moderating effect of emotional labour.  

scholarly journals The Impact of Training and Development and Supervisor Support on Employees Retention in Academic Institutions: The Moderating Role of Work Environment

2018 ◽  
Vol 20 (1) ◽  
pp. 113 ◽  
Author(s):  
Palwasha Bibi ◽  
Ashfaq Ahmad ◽  
Abdul Halim Abdul Majid
Keyword(s):  
Work Environment ◽  
Supervisor Support ◽  
Training And Development ◽  
Faculty Members ◽  
Path Modeling ◽  
Pls Path Modeling ◽  
The Impact ◽  
The Relationship ◽  
Moderating Role

This study investigated the impact of training and development and supervisors support on employees retention. Furthermore, the current study also investigates the moderating effect of the work environment on the relationship between training and development, supervisors support, and employees’ retention. A survey was undertaken to collect data from 250 faculty members working in public sector universities in Pakistan. PLS path modeling was employed to analyze the data. The results revealed that training and development and the support of the supervisors had a significant relationship with the retention of employees. Similarly, the results also revealed that the work environment moderated the relationship between training and development, supervisors support, and employees’ retention. Finally, the implications, limitations and recommendations for further research were discussed.

When and Why Does Passion for Work Predict Well- and Ill-Being?

2019 ◽  
pp. 263-300
Author(s):  
Claude Fernet ◽  
Sarah-Geneviève Trépanier ◽  
Stéphanie Austin ◽  
Louise Clément
Keyword(s):  
Work Environment ◽  
Work Stress ◽  
Psychological Health ◽  
Future Research ◽  
Psychological Processes ◽  
Proposed Model ◽  
Future Research Directions ◽  
Moderating Role ◽  
Passion For Work

The present chapter provides an integrative review of the work stress literature while referring to the empirical evidence on passion for work in relation to psychological health, that is, well- and ill-being manifestations. Drawing on recent scientific literature, the chapter presents an extended dualist model of passion in adaptation to the work environment, which aims to identify work environment factors that are associated with well- and ill-being, and to examine the moderating role of passion for work in the psychological processes associated with psychological health. Results confirming the proposed model are presented, as well as future research directions.

Workplace ostracism and deviant behaviour among nurses: a parallel mediation model

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Imran Shafique ◽  
Ahmad Qammar ◽  
Masood Nawaz Kalyar ◽  
Bashir Ahmad ◽  
Anila Mushtaq
Keyword(s):  
Structural Equation ◽  
Self Esteem ◽  
Equation Modeling ◽  
Mediation Model ◽  
Negative Effects ◽  
Deviant Behaviour ◽  
Content Type ◽  
Workplace Ostracism ◽  
Moderating Role

Purpose The aim of this study is to examine the influence of workplace ostracism on deviant behaviour and testified the mediating roles of organisational identification, burnout and organisation-based self-esteem (OBSE) by using a parallel mediation model. Then, the moderating role of ingratiation in the interrelation between ostracism, the mediators and deviant behaviour is examined. Design/methodology/approach A survey questionnaire was used to collect data from nurses working in public sector hospitals in Pakistan. Nursing context is appropriate for the study because this occupation involves a greater extent of social interaction among peer nurses, doctors and administration in the provision of health services. A total of 417 nurses provided complete responses, and the study hypotheses were tested using the partial least squares structural equation modeling (PLS-SEM). Findings The study findings show that ostracism is positively related to deviant behaviour of nurses, indicating that workplace ostracism is an important predictor of deviant behaviour. Ostracised nurses experienced higher job burnouts and low OBSE as well as organisational identification. Results also show that ostracism promotes deviant behaviour by reducing OBSE and organisational identification. Moreover, results provide evidence that high ingratiation overcomes the detrimental effects of ostracism on both deviant behaviour and mediators. Originality/value The present study integrates the literature on ostracism and its attitudinal and behavioural outcomes and submits that ostracism negatively affects the attitudes of victims which in turn results in negative behavioural outcomes (i.e. deviant behaviour). This study also suggests ingratiation as a tactic to control the negative effects of ostracism.

Post-dissolution ambivalence, breakup adjustment, and relationship reconciliation

2020 ◽  
Vol 37 (5) ◽  
pp. 1604-1625 ◽  
Author(s):  
René M. Dailey ◽  
Lingzi Zhong ◽  
Rudy Pett ◽  
Sarah Varga
Keyword(s):  
Relationship Type ◽  
The Past ◽  
Emotional Ambivalence ◽  
Initial Survey ◽  
Breakup Distress ◽  
The Relationship ◽  
Moderating Role

Relational ambivalence is conceptualized as having conflicting thoughts and feelings toward one’s partner or relationship. The current study explored how ambivalence about an ex-partner in a post-dissolution stage was associated with breakup distress as well as reconciliation. The moderating role of whether the relationship had previously cycled through breakups and renewals (on-off) or not (non-cyclical) was also examined. The 275 participants completed an initial survey following their most recent breakup (within the past 30 days) and up to five monthly surveys. Analyses showed cognitive and emotional ambivalence were associated with greater breakup distress and a greater likelihood of relationship renewal. Additionally, although cyclical partners had slightly greater emotional, but not cognitive, ambivalence toward their former partners, relationship type did not moderate the associations between ambivalence and breakup distress or reconciliation. The findings provide insights on how ambivalence could be incorporated into research on post-dissolution experiences.

scholarly journals Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style

2020 ◽  
Vol 77 ◽  
pp. 103997 ◽  
Author(s):  
Achilleas Boukis ◽  
Christos Koritos ◽  
Kate L. Daunt ◽  
Avraam Papastathopoulos
Keyword(s):  
Leadership Style ◽  
Frontline Employees ◽  
Supervisor Leadership ◽  
Moderating Role

The Role of Leader’s Humility in Facilitating Frontline Employees’ Deep Acting and Turnover: The Moderating Role of Perceived Customer-Oriented Climate

2018 ◽  
Vol 25 (3) ◽  
pp. 353-367 ◽  
Author(s):  
Jinyi Zhou ◽  
Yawen Li
Keyword(s):  
Emotional Labor ◽  
Service Industry ◽  
Mediating Effect ◽  
Archival Data ◽  
Frontline Employees ◽  
Deep Acting ◽  
Moderating Role ◽  
Strong Situation ◽  
Practical Implications

Many cultures recognize humility as an important human virtue. However, there is scant research on a possible relationship between leader’s humility and employees’ emotional labor. The current study, based on strong-situation hypothesis, posits that within the service industry, leader’s humility could determine and facilitate employee’ deep acting and turnover. Moreover, the mediating effect of deep acting is moderated by employees’ perceptions of the organization’s customer-oriented climate. The study is based on self-reported and archival data of 157 frontline employees at a hospital in China. The results generally support the hypotheses. The theoretical and practical implications of these results are also discussed.

scholarly journals Employee’s Performance as a Consequence of Effective Communication and Working Environment: The Moderating Role of Organizational Learning Culture

2021 ◽  
Vol 7 (3) ◽  
Author(s):  
Muhammad Adnan ◽  
Ayesha Malik ◽  
Zainab Malik ◽  
Maham Malik
Keyword(s):  
Organizational Learning ◽  
Work Environment ◽  
Effective Communication ◽  
Learning Culture ◽  
Working Environment ◽  
Equation Modeling ◽  
Organizational Learning Culture ◽  
The Impact ◽  
Moderating Role

Purpose: FMCG (Fast Moving Consumer Goods) sector has a significant role in the economic development of Pakistan. According to Pakistan Bureau of Statistics, the retail sector contributes 18.6% to the GDP of Pakistan. This sector can use effective communication with a learning work environment as a tool to increase their productivity and at the same time can build customer relations. This is because communication is an essential element used to deal with customers and employees. Whereas, at the same time comfortable work environment is helpful to boost the performance of this sector. The present study aims to examine the influence of effective communication and working environment on employee’s performance with the moderating role of organizational learning culture in FMCG sector of South Punjab Region. Design/Methodology/Approach: For the said purpose structured questionnaires were developed by using online google forms for collecting data. The sample population was selected from the FMCG sector of Pakistan. Then the collected data was analyzed by using regression analysis and Pearson Correlation via SPSS whilst Structural Equation Modeling (SEM) via Smart PLS. Findings: The results indicates that effective communication and work environment has a significant influence on employee’s performance and organizational learning culture plays a moderating role between effective communication and work environment. Implications/Value: This research has used FMCG sector specifically to examine the impact of effective communication hence, further research can be done by using other sectors i.e., Education, Agriculture, IT etc.  In addition to that this study is based on the impact of effective communication and working environment on the employee’s performance through the moderating role of organizational culture further research can be made on the ways or methods improve working conditions of this sector.

Managerial coaching of frontline employees: The moderating role of gender

2018 ◽  
Vol 29 (3) ◽  
pp. 219-241 ◽  
Author(s):  
Claudio Pousa ◽  
David A. Richards ◽  
Carole Trépanier
Keyword(s):  
Frontline Employees ◽  
Managerial Coaching ◽  
Moderating Role
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