The Crisis Management and the Reputation of UAE Police: An Application Situational Crisis Communication Theory

2021 ◽  
Vol 12 (3) ◽  
pp. 2959-2968
Author(s):  
Tariq Saeed Khalfan Barshoud Almarshoodi Et.al
Keyword(s):  
Crisis Management ◽  
Crisis Communication ◽  
Communication Theory ◽  
Government Agency ◽  
Public Servants ◽  
Situational Crisis Communication Theory ◽  
Body Of Knowledge ◽  
Prime Objective ◽  
The Government ◽  
The Impact

The prime objective of the current study is to investigate the impact of a crisis on the organizational reputation. For this purpose, the study has employed the Coombs’ situational CC theory (SCCT). Using a case which involved the death of a witness during an interrogation by the government agency; this study analyzed the development of the crisis situation as it unfolded. Subsequently this study assesses the attribution of crisis responsibility three and a half years after the crisis erupted, in order to get a clear picture of its impact on an organization’s reputation. Through the lens of SCCT theory, the present study examines employees’ perceptions of the attribution of crisis responsibility and the relevant organization’s reputation in the context of a preventable crisis. This study attempts to enrich the existing body of knowledge by expanding and developing the SCCT theory in reducing reputational threats. In this study, employees’ positive perceptions may be due to the fact that they think the crisis as something that is manageable and can be controlled. Crisis responsibility as the predictor in the study indicates that even though the origin of the crisis is unknown and to date, the cause is still uncertain, public servants view circumstances, not UAE POLICE, as being responsible for the crises.

scholarly journals Analysis of the Government's Crisis Communication Strategy Discourse to Defend Covid-19

2021 ◽  
Vol 13 (1) ◽  
pp. 36
Author(s):  
Anton Surahmat ◽  
Susanne Dida ◽  
Feliza Zubair
Keyword(s):  
Critical Discourse Analysis ◽  
Crisis Communication ◽  
Communication Theory ◽  
Communication Strategy ◽  
Press Releases ◽  
Public Officials ◽  
Situational Crisis Communication Theory ◽  
The Public ◽  
Government Communication ◽  
The Government

Crisis communication is one of the most important instruments in crisis management. Unfortunately, there is a lot of criticism about how the Indonesian government implemented its crisis communication strategy during the Covid-19 pandemic season. This study aims to uncover the government's crisis communication strategy from the perspective of Van Dijk's critical discourse analysis. Based on the Situational Crisis Communication Theory (SCCT), researchers study the structure of discourse in texts consisting of macro, superstructure, and micro. There were 6 press releases from President Jokowi, Minister of Health Terawan Agus Putranto, and Spokesperson dr. Achmad Yurianto was collected using a purposive sampling method to describe the government's crisis communication strategy at the beginning of pre-crisis and crisis. The results show a significant dynamic crisis communication strategy on how the government implemented it in the pre-crisis and crisis phases. In the pre-crisis phase, they were statements from public officials especially in this case coming from President Jokowi and Minister of Health Terawan Agus Putranto. Both of these statements tend to lead to Deny and Diminish's strategy while still delivering messages in the form of Adjustments and Instructive Information so that the public remains alert and calm. However, in the crisis phase, government communication shifted towards Diminishes' statement, in the view of Justification that the crisis was actually not so terrible and bad. This is the biggest idea that emerged in the statement of President Jokowi and Spokesperson dr. Achmad Yurianto. Broadly speaking, this phase also provides a greater perspective on projections of government policy in the Covid-19 arrangement.

scholarly journals Crisis Informatics: A Systematic Evaluation

2019 ◽  
Vol 9 (1) ◽  
pp. 3444-3447 ◽  
Keyword(s):  
Social Media ◽  
Crisis Management ◽  
Crisis Communication ◽  
Communication Theory ◽  
Systematic Evaluation ◽  
Crisis Informatics ◽  
Information And Communication ◽  
The Many ◽  
The Impact ◽  
Privacy Issues

Crisis management and communication are increasingly being challenged by the impact of social media as a forum for crisis communication. Among the many roles that crisis management services embrace, managing outreach information and communication are increasingly important. This study presents a systematic review of articles pertaining to the application of social media to support crisis management. Our review presents that, Situational Crisis Communication Theory (SCCT) is the most dominant theory for crisis communication and twitter is the dominant social network site. Also, the review identifies decision-making, community resilience, privacy issues, information sharing and seeking, social media based crisis communication for future studies.

scholarly journals Impact of crisis communication strategies on people’s attitudes toward behavioral guidelines regarding COVID-19 and on their trust in local officials

2021 ◽  
Author(s):  
Gerrit Hirschfeld ◽  
Meinald Thielsch
Keyword(s):  
Crisis Management ◽  
Crisis Communication ◽  
Communication Theory ◽  
Communication Strategies ◽  
Exploratory Analysis ◽  
Communication Strategy ◽  
External Control ◽  
Behavioral Measures ◽  
Local Officials ◽  
The Impact

Introduction: The communication patterns of commercial organizations are generally guided by Situational Crisis Communication Theory (SCCT), but the impact of different crisis communication strategies for public messaging on COVID-19 has not been thoroughly examined. As such, we test how crisis communication strategies affect trust in mayors and the acceptance of behavioral measures, specifically regarding the buffering effect of a mayor’s pre-crisis reputation as well whether trust mediates the link between crisis communication strategies and acceptance of behavioral measures. Methods: A total of 561 participants (53% female; mean age 50 yrs) took part in an online experiment in which we systematically manipulated the mayor’s crisis communication strategy (deny vs. diminish, vs. rebuild, vs. bolstering, vs. no response) and pre-crisis reputation (good past crisis management, bad past crisis management). Age, gender and education served as covariates. In an exploratory analysis, we also tested the predictive power of personal concern regarding the COVID-19 pandemic as well as internal and external control convictions. Results: In our pre-planned analysis, we found that crisis communication strategies and pre-crisis reputation had no significant effect on participants’ ratings of acceptance of certain behaviors or their behavioral intentions. However, the different communication strategies did affect participants’ trust in the mayor and intention to vote for him. Specifically, we found that while the strategy of denying was overall unsuccessful, all other strategies fared similarly when the mayor’s pre-crisis reputation was high. When his pre-crisis reputation was low, differences emerged between the other strategies. The exploratory analysis corroborated earlier findings about the importance of individual concern and trust as predictors of behavioral measures. Discussion: Overall, SCCT seems to be an adequate description the effects of communication strategies on reputation in local officials during a pandemic. Yet, neither direct effects of communication strategies on acceptance of behavioral measures nor indirect effects on behavioral measures could not be shown. Since trust is an important aspect, we advise local officials to carefully choose their communication style.

Extending the Situational Crisis Communication Theory: The Impact of Linguistic Style and Culture

2019 ◽  
Vol 23 (2) ◽  
pp. 106-127
Author(s):  
A. J. Guerber ◽  
Vikas Anand ◽  
Alan E. Ellstrand ◽  
Matthew A. Waller ◽  
Iris Reychav
Keyword(s):  
Crisis Communication ◽  
Communication Theory ◽  
Situational Crisis Communication Theory ◽  
Linguistic Style ◽  
The Impact

scholarly journals Communicating to Tourists During and Post-Covid-19: What Do They Want (Need) to Hear?

2022 ◽  
pp. 235-244
Author(s):  
Laura Zizka ◽  
Meng-Mei Chen ◽  
Effie Zhang ◽  
Amandine Favre
Keyword(s):  
Crisis Communication ◽  
Communication Theory ◽  
Early Stage ◽  
Early Period ◽  
Situational Crisis Communication Theory ◽  
Goods And Services ◽  
The Government ◽  
Negative Messages ◽  
Facebook Pages ◽  
Crisis Responses

AbstractSwiss tourism relies heavily on international clientele to book rooms and purchase goods and services. However, from March to June 2020, due to the COVID-19 pandemic, travel and subsequent bookings slowed and, in some cases, stopped altogether. Based predominantly on Situational Crisis Communication Theory (SCCT), this paper investigates Swiss hotels’ messages on their official Facebook pages and the SCCT strategies they employed during this crisis. The findings from 48 independent four- and five-star hotels show that the Victimage strategy was the most often employed when communicating about the COVID-19 pandemic in general. Further, most hotels published positive messages during this period (68%) and strongly emphasized their roles as victims at this time. Only 5% of the messages posted were negative messages. Hotels ‘blamed’ the government and the sanitary measures for their closing or reduced services. The findings presented here contribute to the literature by offering a pattern of crisis responses from Swiss hotels in the early period of the pandemic. These results are currently being updated with the messages communicated in the 12 months since the beginning of this study. The findings of this crisis communication during an early stage of the pandemic will be used to make concrete recommendations for the strategies that should be implemented in the future if the COVID-19 crisis continues or when faced with other crises.

scholarly journals Learning from past crises: Evaluating hotels’ online crisis responses to health crises

2019 ◽  
Vol 20 (3) ◽  
pp. 372-378
Author(s):  
Bingjie Liu-Lastres ◽  
Hany Kim ◽  
Tianyu Ying
Keyword(s):  
Crisis Management ◽  
Crisis Communication ◽  
Communication Theory ◽  
Crisis Response ◽  
Future Research ◽  
Research Directions ◽  
Situational Crisis Communication Theory ◽  
Response Strategies ◽  
Future Research Directions ◽  
Crisis Responses

Organizational learning is an important function of tourism crisis management. By examining and evaluating hotels’ responses to the 2010 bed bug crisis on social media, the purpose of this study was to provide insights into how to establish effective crisis responses. Situational crisis communication theory was used as the theoretical framework and a total of 136 management responses were included in the sample. Content analysis and co-occurrence analysis were conducted. The results revealed a learning curve of crisis management for hotels. Enhancing and Bolstering were the most commonly used strategies within the sample. Further analysis showed the inconsistencies between hotels’ crisis response strategies and the situational crisis communication theory guidelines, where instructing information were seldom included. Based on the findings, this study discussed the importance of creating effective crisis responses and future research directions.

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