scholarly journals A Study on Quality of Anti-aging Products Based on Kano’s Model

2016 ◽  
Vol 10 (1) ◽  
pp. 13-20
Author(s):  
정태영 ◽  
kim Wu Seon ◽  
김수범
Keyword(s):  
Kano’S Model

Using kano's model to explore the wait service quality of THSR

2011 ◽  
Vol 32 (5) ◽  
pp. 1155-1174
Author(s):  
Yale Wang ◽  
Yung-Fu Huang ◽  
Maw-Liann Shyu ◽  
Hui-Chun Lee
Keyword(s):  
Service Quality ◽  
Kano’S Model

The Kano model: identification of handbook attributes to learn in practice

2016 ◽  
Vol 28 (5) ◽  
pp. 280-293 ◽  
Author(s):  
Michal Szymczak ◽  
Krzysztof Kowal
Keyword(s):  
Problem Solving ◽  
Sample Size ◽  
Model Identification ◽  
Kano Model ◽  
Model Application ◽  
Content Type ◽  
Kano’S Model ◽  
Practical Tool ◽  
Reading Culture

Purpose Statistics shows terrifying tendencies in people’ unwillingness to develop themselves by reading books. The situation is even more serious if we look at companies and their employees. People want to be specialists, but in fact reading culture in companies is rare. Many actions which are undertaken to reverse this trend may lead to sales increase of books by collecting them instead of reading them, if the quality of handbooks will not be improved. To enhance people to read, it is essential to offer them a product that would really satisfy their needs. The study presented in the paper contributes to the knowledge about some general practitioners requirements for handbooks on methods, in particular these used in quality and management. It shows also the usefulness of Kano’s model application in the new area. A case study was conducted with the application of Kano’s model to identify potential readers’ expectations of a handbook for practitioners in problem-solving methods. The research was based on sample size equal to 376 different people: managers, specialists, operators, directors, students and professors in Poland. As a result, a book on problem solving method called “5 why” was created to verify if the model really works. Design/methodology/approach It shows the usefulness of Kano’s model application in the new area of education. Findings Potential readers’ expectations of a handbook for practitioners in problem solving methods were identified. The research was based on sample size equal to 376 different people: managers, specialists, operators, directors, students and professors in Poland. Social implications By taking into consideration expectations from customers, authors of books and educational services may improve their works. Both sides would make profits form this: customers – better product, authors – bigger and satisfied audience. Originality/value From many previous researches, it is known that the Kano’s model is a useful, practical tool for industries; however, studies show that it is also well applicable in providing education service. As a result of the research, a book on problem-solving method called “5 why” was created to prove if the model really works in practice.

scholarly journals Managing the Competitiveness of Moscow Underground (Metro) Based on Consumer Satisfaction

2021 ◽  
pp. 1-13
Author(s):  
Irina Lopatinskaya ◽  
Natalia Ivashkova ◽  
Galina Timokhina ◽  
Irina Skorobogatykh, ◽  
Irina Shirochenskaya ◽  
...  
Keyword(s):  
Customer Satisfaction ◽  
Consumer Satisfaction ◽  
Technical Quality ◽  
Management Decisions ◽  
Product Service ◽  
Kano’S Model ◽  
Consumer Assessments ◽  
Metro System

This article presents an original methodology of consumer assessments of satisfaction with the quality of a product/service based on N. Kano's model; the article describes a study of customer satisfaction with the technical quality of Moscow underground (metro) services carried out in accordance with the methodology developed by the authors aimed at justifying management decisions to increase the competitiveness of metro system.

Immunoferritin localization of intracellular antigens in positively stained frozen sections

1978 ◽  
Vol 36 (2) ◽  
pp. 168-169
Author(s):  
K. T. Tokuyasu
Keyword(s):  
Surface Tension ◽  
Water Surface ◽  
Thin Layers ◽  
The Other ◽  
Positive Staining ◽  
Frozen Sections ◽  
The Past ◽  
Ultrathin Frozen Sections ◽  
Definition Of

During the past investigations of immunoferritin localization of intracellular antigens in ultrathin frozen sections, we found that the degree of negative staining required to delineate u1trastructural details was often too dense for the recognition of ferritin particles. The quality of positive staining of ultrathin frozen sections, on the other hand, has generally been far inferior to that attainable in conventional plastic embedded sections, particularly in the definition of membranes. As we discussed before, a main cause of this difficulty seemed to be the vulnerability of frozen sections to the damaging effects of air-water surface tension at the time of drying of the sections.Indeed, we found that the quality of positive staining is greatly improved when positively stained frozen sections are protected against the effects of surface tension by embedding them in thin layers of mechanically stable materials at the time of drying (unpublished).

Lithography below 100 nm

1983 ◽  
Vol 41 ◽  
pp. 96-99
Author(s):  
L. D. Jackel
Keyword(s):  
Spatial Distribution ◽  
Electron Beam ◽  
Electron Scattering ◽  
Electron Beam Lithography ◽  
Substrate Material ◽  
Local Electron ◽  
Electron Dose ◽  
Positive Resist ◽  
Exposure Process

Most production electron beam lithography systems can pattern minimum features a few tenths of a micron across. Linewidth in these systems is usually limited by the quality of the exposing beam and by electron scattering in the resist and substrate. By using a smaller spot along with exposure techniques that minimize scattering and its effects, laboratory e-beam lithography systems can now make features hundredths of a micron wide on standard substrate material. This talk will outline sane of these high- resolution e-beam lithography techniques.We first consider parameters of the exposure process that limit resolution in organic resists. For concreteness suppose that we have a “positive” resist in which exposing electrons break bonds in the resist molecules thus increasing the exposed resist's solubility in a developer. Ihe attainable resolution is obviously limited by the overall width of the exposing beam, but the spatial distribution of the beam intensity, the beam “profile” , also contributes to the resolution. Depending on the local electron dose, more or less resist bonds are broken resulting in slower or faster dissolution in the developer.

Convergent Beam Electron Diffraction

1978 ◽  
Vol 36 (3) ◽  
pp. 304-315
Author(s):  
G. Lehmpfuhl
Keyword(s):  
Electron Diffraction ◽  
Diffraction Pattern ◽  
Crystal Surface ◽  
Diffraction Spot ◽  
Crystal Thickness ◽  
Large Area ◽  
Electron Microscopic ◽  
Additional Information ◽  
Microscopic Investigations

Introduction In electron microscopic investigations of crystalline specimens the direct observation of the electron diffraction pattern gives additional information about the specimen. The quality of this information depends on the quality of the crystals or the crystal area contributing to the diffraction pattern. By selected area diffraction in a conventional electron microscope, specimen areas as small as 1 µ in diameter can be investigated. It is well known that crystal areas of that size which must be thin enough (in the order of 1000 Å) for electron microscopic investigations are normally somewhat distorted by bending, or they are not homogeneous. Furthermore, the crystal surface is not well defined over such a large area. These are facts which cause reduction of information in the diffraction pattern. The intensity of a diffraction spot, for example, depends on the crystal thickness. If the thickness is not uniform over the investigated area, one observes an averaged intensity, so that the intensity distribution in the diffraction pattern cannot be used for an analysis unless additional information is available.

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