scholarly journals Vision-Based Leadership At Southeast Asia's Leading Service Enterprise: Etic Or Emic?

2012 ◽  
Vol 28 (5) ◽  
pp. 837 ◽  
Author(s):  
Sooksan Kantabutra
Keyword(s):  
Employee Satisfaction ◽  
Service Sector ◽  
Organizational Systems ◽  
Future Research ◽  
Organizational Alignment ◽  
Research Directions ◽  
Corporate Leaders ◽  
Managerial Implications ◽  
Future Research Directions ◽  
Different Levels

Corporate leaders are exhorted to espouse vision, but little is known about how vision is realized by leaders at different levels in Southeast Asian service sector. The present study tests relationships between perceived vision communication, motivation of employees and organizational alignment among supervisors, and satisfaction of their immediate subordinates at a headquarters branch of one of Southeast Asias leading hotel and resort groups. Motivation of employees directly predicts improvements in employee satisfaction. Aligning organizational systems is negatively correlated to perceived motivating behavior among hotel supervisors. Surprisingly, vision communication has no significant relationship with employee satisfaction. Future research directions and managerial implications are discussed.

scholarly journals A Conceptual Framework and Propositions for the Acceptance of Mobile Services

2007 ◽  
Vol 2 (2) ◽  
pp. 61-73 ◽  
Author(s):  
Sally Rao ◽  
Indrit Troshani
Keyword(s):  
Mobile Services ◽  
User Acceptance ◽  
Future Research ◽  
Research Directions ◽  
Consumer Adoption ◽  
Business Opportunities ◽  
Managerial Implications ◽  
Lead Users ◽  
Future Research Directions ◽  
Insight Into

Mobile services are heralded to create a tremendous spectrum of business opportunities. User acceptance of these services is of paramount importance. Consequently, a deeper insight into theory-based research is required to better understand the underlying motivations that lead users to adopting mobile services. As mobile services bring additional functional dimensions, including hedonic and experiential aspects, using extant models for predicting mobile services acceptance by individuals may be inadequate. The aim of this paper is to explore, analyse and critically assess the use of existing acceptance theories in the light of the evolving and ubiquitous mobile services and their underlying technologies. Constructs affecting consumer adoption behaviour are discussed and relevant propositions are made. Managerial implications are explored and future research directions are also identified.

Value Co-Creation in Cloud Services

2013 ◽  
pp. 74-91 ◽  
Author(s):  
Ammar Rashid ◽  
William Yu Chung Wang ◽  
Felix B. Tan
Keyword(s):  
Service Providers ◽  
Practical Experience ◽  
Cloud Services ◽  
Future Research ◽  
Research Directions ◽  
Technical Aspects ◽  
Creation Process ◽  
Managerial Implications ◽  
Future Research Directions

In recent years, there has been considerable interest in cloud services in academic literature. Most research in this area has focused on the technical aspects of designing and implementing cloud services, with few studies focusing on understanding the value of cloud services and the processes by which consumer and service providers engage each other to co-create these services. This chapter explains the co-creation processes, and, the role of consumer in the value co-creation process of cloud services. It incorporates extant marketing and information systems literature, industry reports, and practical experience reflections to highlight the significance of cloud services. The drivers of co-creation are explored with the description of co-creation processes and the underlying factors involved in value co-creation of cloud services. The chapter concludes by outlining the opportunities associated with the development of cloud services, noting future research directions and discussing academic and managerial implications.

A Proposed Framework for Mobile Services Adoption

2008 ◽  
pp. 193-215 ◽  
Author(s):  
Indrit Troshani ◽  
Sally Rao Hill
Keyword(s):  
Mobile Services ◽  
Future Research ◽  
Research Directions ◽  
Business Opportunities ◽  
Managerial Implications ◽  
Future Research Directions

Mobile services are touted to create a significant spectrum of business opportunities. Acceptance of these services by users is, therefore, of paramount importance. Consequently, a deeper insight is required to better understand the underlying motivations leading users to adopting mobile services. Further, enhanced understanding would also help designing service improvements and appropriate adoption strategies. Most of the existing theoretical acceptance models available originate from organisational contexts. As mobile services bring additional functional dimensions, such as hedonic or experiential aspects, using extant models for predicting mobile services acceptance by individuals may be inadequate. The aim of this chapter is to explore and critically assess the use of existing acceptance theories in the light of evolving mobile services. Constructs affecting adoption behaviour are discussed and relevant extensions are made which culminate with a framework for mobile services adoption. Managerial implications are explored and future research directions are also identified.

Management of Risk and Resilience within Collaborative Business Network

2016 ◽  
pp. 143-159
Author(s):  
Ahm Shamsuzzoha
Keyword(s):  
Risk Mitigation ◽  
Future Research ◽  
Business Networks ◽  
Risk And Resilience ◽  
Business Network ◽  
Global Business ◽  
Research Directions ◽  
Future Research Directions ◽  
Potential Risks ◽  
Different Levels

Global business communities are facing tremendous challenges from market places with respect to reduce cost and offer true customized products or services to the end customers. To cope such challenges companies are nowadays considering forming a business network with the objective to achieve several business benefits. However, to execute such business network is not risks free but always facing some problems for its continuation successfully. In such situation, it is necessary to formulate risk mitigation plan and strengthen the resilience within business network. The objective of this article is therefore to identifying and sharing risks within the collaborative business network and proposing necessary mitigating plan and resilience for it. In this research, a framework is also highlighted that provides a structural approach for identifying and assessing potential risks and resilience in business networks and their possible impacts on different levels of collaboration. The study is concluded with future research directions.

Perceived Organizational Climate and the Process of Salesperson Motivation

1982 ◽  
Vol 19 (2) ◽  
pp. 240-254 ◽  
Author(s):  
Pradeep K. Tyagi
Keyword(s):  
Organizational Climate ◽  
Extrinsic Motivation ◽  
Future Research ◽  
Research Directions ◽  
Intrinsic And Extrinsic Motivation ◽  
Managerial Implications ◽  
Future Research Directions ◽  
Valence Theory ◽  
Theory Of Motivation

The author examines how organizational climate contributes to salespersons’ intrinsic and extrinsic motivation to perform. On the basis of expectancy-valence theory of motivation, specific relationships between organizational climate and motivational components are tested using a sample of insurance salespersons. Managerial implications and future research directions are discussed.

Barriers to the Success of Total Quality Management Implementation in Vietnam's Textile and Garment Companies

2019 ◽  
Vol 10 (3) ◽  
pp. 57-73
Author(s):  
Emmanuel (Manos) Kalargiros ◽  
Cindy Strickler ◽  
Long Pham ◽  
Thomas DeNardin ◽  
Tatyana N Coomer
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Total Quality Management ◽  
Future Research ◽  
Total Quality ◽  
Research Directions ◽  
The World ◽  
Managerial Implications ◽  
Future Research Directions ◽  
The Common

Vietnam is classified as one of the five largest textile and garment exporters in the world. With its ambition to engage more effectively in the global textile and garment supply chains, Vietnam's textile and garment enterprises have been implementing total quality management (TQM) programs in order to improve their product and service quality. However, many of Vietnam's textile and garment enterprises are facing barriers to successful TQM implementation. The objective of this study is to empirically examine these barriers to TQM faced by Vietnam's textile and garment enterprises and to compare the results with previous studies conducted with U.S. and Mexican businesses. The results of this study indicate five barriers to Vietnam's textile and garment enterprises' successful TQM implementation. Among these five barriers, the common barrier shared by Vietnamese, US and Mexican businesses is that employees are resistant to change. Managerial implications and future research directions are discussed.

Consumers' Prior Experiences and Perceptions in Auto Repair Choice

1983 ◽  
Vol 47 (3) ◽  
pp. 82-91 ◽  
Author(s):  
Gabriel J. Biehal
Keyword(s):  
Information Search ◽  
Regression Models ◽  
Search Behavior ◽  
Future Research ◽  
Linear Regression Models ◽  
Research Directions ◽  
Determining Factors ◽  
Managerial Implications ◽  
Future Research Directions ◽  
Prior Experiences

A survey examined information search for auto repair services and its determining factors. As in other decision contexts, external search was limited. Linear regression models found that consumers' prior experiences were a major determinant of search behavior. Managerial implications and future research directions are briefly discussed.

Agglomeration: Economic and Environmental Impacts

2019 ◽  
Vol 11 (1) ◽  
pp. 419-438
Author(s):  
JunJie Wu
Keyword(s):  
Emerging Economies ◽  
World Economy ◽  
Lessons Learned ◽  
Policy Implications ◽  
Future Research ◽  
Extensive Literature ◽  
Research Directions ◽  
Trade Offs ◽  
Future Research Directions ◽  
Different Levels

Urbanization is taking place at an unprecedented pace and scale in China, India, and many other emerging economies. This will have profound impacts on the world economy and environment. This review provides a critical assessment of the current understanding of the intertwined relationships between agglomeration, economic growth, and environmental quality. We start by providing a brief overview of the extensive literature on the drivers of agglomeration and its economic impact. We then discuss the opposing views on the environmental impact of agglomeration and illustrate the trade-offs involved when choosing among different levels and forms of agglomeration. Finally, we discuss challenges for environmental management in a rapidly urbanizing economy and some lessons learned from history and experiences of urban development and their policy implications. The review concludes with a discussion of key knowledge gaps and future research directions.

Resource and Risk Management in the Strategic Alliance Making Process

1998 ◽  
Vol 24 (1) ◽  
pp. 21-42 ◽  
Author(s):  
T. K. Das ◽  
Bing-Sheng Teng
Keyword(s):  
Strategic Alliances ◽  
Strategic Alliance ◽  
Interactive Effects ◽  
Future Research ◽  
Research Directions ◽  
Managerial Implications ◽  
Future Research Directions ◽  
Alliance Partners ◽  
And Performance ◽  
Relational Risk

Resource-based and risk-based views of strategic alliances have not been adequately reflected in the literature. This paper identifies four types of critical resources that the partners bring to an alliance: financial, technological, physical, and managerial resource. It also suggests two basic types of risk in strategic alliances: relational risk and performance risk. The alliance making process is examined in terms of the interactive effects of resource and risk on the orientations and objectives of the prospective alliance partners. Managerial implications are discussed and future research directions indicated in the form of propositions for empirical testing.

Exploring customer engagement in tourism

2017 ◽  
Vol 24 (4) ◽  
pp. 293-306 ◽  
Author(s):  
Jaime Romero
Keyword(s):  
Social Integration ◽  
Relationship Quality ◽  
Economic Value ◽  
Empirical Support ◽  
Customer Engagement ◽  
Future Research ◽  
Research Directions ◽  
Managerial Implications ◽  
Future Research Directions ◽  
Company Identification

Customer engagement (CE) creates economic value for tourism firms. However, tourism companies still lack enough knowledge to properly measure CE and manage its drivers. We address this gap by proposing a behavioural CE measurement and by exploring some of the antecedents on this construct (relationship quality, rewards, company identification, self-enhancement, learning and social integration). We test our propositions using survey data (466 respondents). Our results provide empirical support for our proposed CE construct, while corroborating four of the six hypothesized antecedents. In closing, we discuss theoretical and managerial implications, study limitations and future research directions.

Sign in / Sign up

Export Citation Format

Share Document