scholarly journals Evaluasi Penerimaan End-User terhadap Aplikasi University Customer Care Center (UC3) Universitas Jember dengan Menggunakan Pendekatan Unified Theory of Acceptance and Use of Technology (UTAUT)

2019 ◽  
Vol 4 (2) ◽  
pp. 68
Author(s):  
Mitha Ariska ◽  
Diah Ayu Retnani Wulandari ◽  
Qurrota A’yuni Ar Ruhimat

University Customer Care Center (UC3) is a complaint service system for active academic civitas of the University of Jember. Implementation of UC3 is expected to optimize complaints complaint related to performance evaluation at the University of Jember. One of the keys to the successful implementation of information technology, The purpose of the study is to know the factors that influence the acceptance of the academic civitas in using the UC3 application. This research will use the Unified Theory of Acceptance and Use of Technology (UTAUT) method by utilizing the Performance Expectancy (PE) variable, Effort Expectancy (EE), Social Influence (SI), and Facilitating Condition (FC) to see how it affects the intensity of application usage UC3 And the influence of moderator variables (Age and Experience) to the relationships of those variables. Based on the results of data analysis PLS-SEM known that the PE, EE, and SI variables have a positive and significant effect on the Behavioral Intention (BI) variables as well as the FC and BI variables significantly positive and significant to the Use Behavior (UB) variables. Age influences inter-variable relationships for ages 26-35 years, 36-45 years, and >45 years, while Experience influences the relationship between variables for usage intensity ≥3 times. Based on the results of the five hypotheses received can be interpreted that the UC3 application was accepted by the academic and the acceptance is still not fully.

Author(s):  
Nita Rianadewi ◽  
Dewa Gede Hendra Divayana ◽  
I Made Ardwi Pradnyana

Sistem Informasi Perpustakaan dan Arsip (SIPA) adalah sebuah website yang dikembangkan oleh perpustakaan daerah di kabupaten Buleleng sebagai alternative dalam mendukung pengelolaan dan mempermudah pengguna. Penelitian ini bertujuan untuk menganalisis pemanfaatan Sistem Informasi Perpustakaan dan Arsip (SIPA) di Kabupaten Buleleng dengan berdasarkan menggunakan Model Unified Theory Of Acceptance and Use Of Technology (UTAUT) dengan menggunakan empat variabel bebas yakni  performance expectancy,  effort expectancy, social influence dan  facilitating conditions sebagai variable bebas dengan  behavioral intention dan use behavior sebagai variable terikat dan variable moderator Age, Gender dan experience. Variabel Ekpektansi Kinerja dan variabel Ekspektasi usaha tidak berpengaruh positif terhadap  minat penggunaan Sistem Informasi Perpustakaan. Pengaruh sosial berpengaruh positif terhadap minat penggunaan, Kondisi yang memfasilitasi berpengaruh positif terhadap perilaku penggunaan Sistem Informasi Perpustakaan, Variabel moderator jenis kelamin tidak memperkuat hubungan antara ekspektasi kinerja, ekspektansi usaha dan pengaruh sosial terhadap minat penggunaan Sistem Informasi Perpustakaan. Variabel moderator umur tidak memperkuat hubungan antara ekspektasi kinerja, ekspektansi usaha dan pengaruh sosial dengan minat penggunaan.Variabel moderator  umur  memperkuat hubungan antara  kondisi yang memfasilitasi  dengan  perilaku pengguna, variable moderator pengalaman memperkuat hubungan antara pengaruh sosial terhadap minat penggunaan Sistem Informasi Perpustakaan, variable moderator pengalaman memperkuat hubungan antara kondisi yang memfasilitasi terhadap perilaku pengguna Sistem Informasi Perpustakaan.  Kata Kunci :  Sistem Informasi Perpustakaan,  Ekspektansi Kinerja, Ekspektansi Usaha, Pengaruh Sosial, Kondisi Pemfasilitasi, Minat Penggunaan,  Perilaku pengguna, UTAUT


2021 ◽  
Vol 15 (2) ◽  
pp. 1
Author(s):  
Geraldo James Sahertian ◽  
Addin Aditya ◽  
Siti Aminah

Penggunaan telepon pintar atau smartphone di Indonesia, dan di dukung oleh kemajuan teknologi informasi yang semakin pesat, berkembanglah transportasi  berbasis online atau biasa disebut ojek online. Ojek online  memberikan akses kemudahan bagi masyarakat dan pelajar yang menggunakan aplikasi tersebut, dengan melakukan transaksi pemesanan melalui aplikasi maka ojek tersebut akan datang. Namun berdasarkan informasi dari TribunJatim News yang di dapatkan bahwa ojek online mengalami kenaikan yang cukup signifikan, yang membuat sebagian masyarakat khususnya kalangan pelajar mengeluh akan kebijakan tarif yang diberlakukan mulai Agustus 2019, maka dari itu diperlukan adanya analisis untuk melihat bagaimana kalangan pelajar menerima dan menggunakan layanan transportasi online tersebut. Penelitian ini bertujuan untuk mengetahui bagaimana penerimaan dan penggunaan terhadap layanan transportasi online GOJEK, di kalangan pelajar SMA Kecamatan Blimbing Kabupaten Malang Jumlah sampel yang diambil sebanyak 160. Penelitian ini menggunakan model Unified Theory Of Acceptance and use of Technology (UTAUT) dengan variabel behavioral intention dan use behavior sebagai variabel dependen dan menggunakan variabel indenpenden yaitu performance excpectancy, effort expectancy, social influence, dan facilitating conditions. Metode yang digunakan pada penelitian ini dengan penyebaran kuesioner menggunakan teknik sampling purposive sampling. Untuk pengelohan data, menggunakan program SPSS untuk menguji instrument penelitian dan model penelitian. Hasil yang didapatkan dari penelitian ini adalah penerimaan dan penggunaan dikalangan pelajar terhadap layanan terhadap layanan transportasi online dipengaruhi oleh faktor social influence, facilitating conditions, behavioral intention, use behavior, sedangkan faktor performance expectancy dan effort excpectancy tidak menggunakan layanan transportasi online. The use of smartphones or smartphones in Indonesia, and supported by increasingly rapid advances in information technology, has developed-based transportation online or commonly known as motorcycle taxis  online. taxis Online provide easy access for people and students who use the application, motorcycle by making an order transaction through the application, the ojek will come. However, based on information from TribunJatim News, it was obtained that motorcycle taxis online have increased quite significantly, which made some people, especially students complain about the tariff policy that was implemented starting in August 2019, therefore an analysis is needed to see how students receive and use the service.transportation online . This study aims to determine how the acceptance and use of transportation services online GOJEK, among high school students in Blimbing District, Malang Regency. The number of samples taken is 160. This study uses the Unified Theory of Acceptance and use of Technology (UTAUT) model with variables. behavioral intention and  use behavior as the dependent variable and using independent variables, namely performance expectancy, effort expectancy, social influence, and facilitating conditions. The method used in this study by distributing questionnaires using purposive sampling technique. For data collection, use the SPSS program to test research instruments and research models. The results obtained from this study are that acceptance and use among students of transportation services is online influenced by social influences, facilitating conditions, behavioral intention, use behavior, while performance expectancy expectancy and  effort factors do not use transportation services online.


2021 ◽  
Vol 61 (6) ◽  
Author(s):  
Lisa Y. Chen ◽  
Yi-Jhen Chen

ABSTRACT As mobile business has flourished and people’s news-reading habits have changed, the use of mobile news platforms has become a new trend. Due to this change, the use rate of LINE TODAY news from Taiwan became the world’s highest in 2018. The study uses the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) model to explore behavioral intentions and the use behavior of LINE TODAY in Taiwan. A total of 199 valid samples were collected. Results show that performance expectancy, effort expectancy, social influence, facilitating conditions, and habit have positive impacts on behavior intentions. Behavior intentions and habit have positive impacts on use behavior. Results provide LINE TODAY and its peers with an improvement strategy and a reference for future development and research into mobile news platforms.


2021 ◽  
Vol 7 (2) ◽  
pp. 123-140
Author(s):  
Nurul Hidayati ◽  
Eko Ruddy Cahyadi

ABSTRAKPenelitian dengan pendekatan model Unified Theory of Acceptance and Use of Technology (UTAUT) model dilakukan untuk mengkaji adopsi teknologi dan perilaku penggunaan aplikasi IPB Mobile khususnya IPB Mobile for Students. Sampel penelitian dipilih menggunakan metode purposive sampling, yaitu sebanyak 400 mahasiswa program sarjana. Data penelitian berupa data primer yang dikumpulkan melalui penyebaran kuisioner. Analisis data dilakukan dengan structural equation modelling partial least square (SEM-PLS). Hasil analisis data menunjukkan bahwa persepsi responden pada indikator-indikator model UTAUT menunjukkan penilaian yang sudah baik. Effort expectancy berpengaruh positif terhadap variabel behavioral intention. Variabel use behavior mahasiswa dipengaruhi secara langsung oleh facilitating conditions dan behavioral intention. Implikasi manajerial dari hasil penelitian ini hendaknya dapat dijadikan salah satu dasar untuk perbaikan aplikasi IPB Mobile for Student sehingga dapat meningkatkan pelayanan bagi mahasiswa, baik akademik maupun nonakademik, antara lain penyediaan fasilitas wifi yang memadai di berbagai area yang sering digunakan untuk kegiatan belajar mengajar mahasiswa guna meningkatkan akses terhadap aplikasi dan perbaikan fitur-fitur yang sudah ada sehingga ramah digunakan oleh mahasiswa. ABSTRACTResearch with the Unified Theory of Acceptance and Use of Technology (UTAUT) model approach was conducted to examine technology adoption and behavior in using IPB Mobile applications, especially IPB Mobile for Students. The research sample was selected using a purposive sampling method, as many as 400 undergraduate students. Research data in the form of primary data collected through the distribution of questionnaires. Data analysis was carried out using structural equation modeling partial least squares (SEM-PLS). The results of data analysis show that respondents' perceptions of the indicators of the UTAUT model show a good assessment. Effort expectancy has a positive effect on behavioral intention variables. The variable use behavior of students is directly influenced by facilitating conditions and behavioral intention. The managerial implications of the results of this study should be used as a basis for improving the IPB Mobile for Student application so that it can improve services for students, both academic and non-academic, including the provision of adequate wifi facilities in various areas that are often used for student teaching and learning activities. in order to increase access to applications and improve existing features so that they are friendly to use by students.


Author(s):  
LE Thanh Tam ◽  
Vu Thanh Son ◽  
Tran Thuy Linh

This paper is aimed at analysing determinants of the behavioural intention of smart card adoption in the university campuses. The Unified Theory of Acceptance and Use of Technology (UTAUT) model is applied, with primary data are collected from in-depth interviews and survey questionnaires with students and lecturers at the National Economics University in Vietnam. The key findings are: in an open-minded and developing environment such as National Economics University, the smart card implementation in campus is most influenced by Effortless Conditions- a new determinant combining from Effort Expectancy and Facilitation Conditions. The other factors are respectively Performance Expectancy, Perceived Risk, and Trust. By determining these factors, the Boards of the university will have an overall look on the demand and preferences of the university students, teachers, and staffs towards smart card, hence, start the smart card project and develop as one of the smart campuses in Vietnam.


Author(s):  
I Gede Arya Sukarya ◽  
I Made Ardwi Pradnyana ◽  
Nyoman Sugihartini

Sistem E-learning dikembangkan oleh Undiksha untuk meningkatkan efektivitas dan kualitas pembelajaran. Namun pada kenyataannya E-learning Undiksha belum dimanfaatkan secara maksimal oleh dosen di lingkungan Undiksha. Pengguna dapat menerima dan menggunakan sistem adalah hal yang penting untuk dapat mengetahui tingkat keberhasilan dari implementasi sistem tersebut. Oleh karena itu penelitian ini bertujuan untuk menganalisis faktor-faktor yang mempengaruhi perilaku penggunaan sistem E-learning Undiksha dengan model Unified Theory of Acceptance and Use of Technology (UTAUT). UTAUT merupakan salah satu model penerimaan teknologi yang menggabungkan delapan teori penerimaan teknologi sebelumnya. UTAUT memiliki empat konstruk utama yaitu ekspektasi kinerja, ekspektasi usaha,  pengaruh sosial dan kondisi yang memfasilitasi.Data diperoleh dengan cara menyebarkan kuesioner tertutup dengan sampel 64 Dosen Undiksha. Dianalisis menggunakan software SPSS. Hasil penelitian ini menunjukkan bahwa (1) Ekspektasi kinerja, ekpektasi usaha, pengaruh sosial dan kondisi yang memfasiitasi berpengaruh positif terhadap perilaku penggunaan sistem E-learning Undiksha (2) Variabel moderator jenis kelamin memperkuat hubungan ekspektasi kinerja dan ekspektasi usaha terhadap perilaku penggunaan sistem E-learning Undiksha sedangkan untuk variabel moderator jenis kelamin memperlemah hubungan variabel pengaruh sosial terhadap perilaku penggunaan sistem E-learning Undiksha (3) Variabel moderator umur memperkuat hubungan variabel ekspektasi kinerja, ekspektasi usaha, pengaruh sosial dan kondisi yang memfasilitasi terhadap perilaku penggunaan sistem E-learning Undiksha (4) Variabel moderator pengalaman memperkuat hubungan ekspektasi usaha, pengaruh sosial dan kondisi yang memfasilitasi terhadap perilaku penggunaan sistem E-learning Undiksha.AbstractE-learning was developed by ganesha university of education to improve learning effectiveness and quality. Yet, this system had not used maximally by lecturers in the institution.  Users which could accept and use the system was an important thing to know degree of its implementation successfulness. Hence, this study aimed at analyzing factors affecting use behavior of UNDIKSHA’s E-learning system with Unified Theory of Acceptance and Use of Technology (UTAUT) model. UTAUT is one of technology acceptance model combining 8 previous technology acceptance theories. It has 4 main constructs, namely performance expectancy, effort expectancy, social influence, and facilitating condition.The data were collected through giving closed questionnaire to lecturers. It involved 64 lecturers in UNDIKSHA as the sample of this study. The obtained data were analysed by means of SPSS. The results show that (1) Performance expectancy, effort expectancy, social influence, and facilitating condition have positive impact on the use behavior of the E-learning system, (2) Gender moderator variable strengthens the relationship of performance expectancy and effort expectancy towards the use behavior of the E-learning system, but weakens the relationship between social influence variable and the use behavior, (3) Age moderator variable strengthens the relationship of performance expectancy, effort expectancy, social influence, and facilitating condition towards the use behavior of the E-learning system, and (4) Experience moderator variable strengthens the relationship of performance expectancy, effort expectancy, social influence, and facilitating condition towards the use behavior of the E-learning system.


SAGE Open ◽  
2019 ◽  
Vol 9 (4) ◽  
pp. 215824401989369
Author(s):  
Isaac Kofi Mensah ◽  
Zhao Tianyu ◽  
Guohua Zeng ◽  
Luo Chuanyong

This research paper examined the continued intention of college students to use DiDi mobile car-sharing services in China. The unified theory of acceptance and use of technology (UTAUT) was used as the theoretical framework while the data analysis was completed with SPSS. The results have demonstrated that performance expectancy, reliability, efficiency, and security and privacy were significant predictors of the continued intention to use mobile car-sharing services. Contrary to our expectations, effort expectancy was not a significant determinant of the continued intention to use mobile car-sharing services. In addition to these direct effects, the moderating impact of trust in the internet was also examined. The moderating analysis showed that trust in the internet showed no significant moderating impact on the relationship between performance expectancy, effort expectancy, reliability, efficiency, and security and privacy and the continued intention to use mobile car-sharing services. The implications of these findings are discussed.


2019 ◽  
Vol 17 (1) ◽  
pp. 57-73
Author(s):  
Ervie Sabrina Nuari ◽  
Ahmad Nurkhin ◽  
Kardoyo Kardoyo

Penelitian ini bertujuan untuk menganalisis faktor-faktor yang mempengaruhi pemanfaatan Edmodo dengan menggunakan model Unified Theory of Acceptance and Use of Technology (UTAUT). Populasi dalam penelitian ini adalah peserta didik kelas XII SMK Negeri 2 Semarang program keahlian akuntansi, administrasi perkantoran, dan pemasaran sebanyak 319 orang. Sampel penelitian sebanyak 178 siswa. Teknik pengambilan sampel menggunakan proportionate random sampling. Teknik pengumpulan data dilakukan dengan menggunakan kuesioner yang dikembangkan dari model UTAUT. Teknik analisis data yang digunakan adalah analisis deskriptif dan analisis jalur dengan bantuan software program IBM SPSS 21.0. Hasil penelitian menunjukkan performance expectancy dan facilitating condition memiliki pengaruh langsung dan tidak langsung terhadap use behavior melalui behavioral intention. Hasil lainnya menunjukkan bahwa social influence tidak berpengaruh secara langsung terhadap use behavior dan behavioral intention tetapi memiliki pengaruh tidak langsung terhadap use behavior melalui behavioral intention. Effort expectancy tidak memiliki pengaruh langsung terhadap behavioral intention dan tidak memiliki pengaruh tidak langsung terhadap use behavior melalui behavioral intention. Namun demikian effort expectancy terbukti memiliki pengaruh langsung terhadap use behavior. Terakhir, behavioral intention terbukti berpengaruh signifikan terhadap use behavior.Kata Kunci: Edmodo, UTAUT, use behavior, behavioral intention


2018 ◽  
Vol 7 (2) ◽  
pp. 51-58
Author(s):  
Ahmad Huzaemi ◽  
Sufa Atin

PT.X merupakan salah satu Perusahaan Milik Negara di Indonesia yang bergerak dibidang jasa transportasi. Didalam proses penjulaan tiketnya PT X sudah menerapkan sebuah sistem e-ticket sebagai alternative bagi pelangga untuk melakukan pembelian tiket. Sudah beberapa tahun e-ticket diterapkan di perusahaan tersebut, namun pengguna jasa transportasi di PT.X, hingga saat ini belum banyak yang menggunakan sistem tersebut. Pihak PT.X menyaranakan adanya penelitian untuk menganalisis penerimaan penggunaan sistem e-ticket di PT.X guna pengembangan Sistem E-ticket selanjutnya. Salah satu model yang dapat digunakan untuk menganalisis perilaku penggunaan teknologi adalah model Unified Theory Acceptance and Use of Technology (UTAUT). UTAUT adalah salah satu model yang digunakan untuk melakukan pengukuran terhadap penerimaan pengguna pada sistem yang sedang diterapkan. Pengurukan dilakukan dengan memperhatikan beberapa indikator pengukuran, yaitu : performance expectancy (PE), effort expectancy (EE), social influence (SI), facilitating conditions (FC), gender (G), age (A), experience (E), voluntariness of use (VoU), behavioral intention (BI), dan use behavior (UB). Penelitian ini memperoleh variabel yang mempengaruhi penerimaan penggunaan e-ticket di PT.X yang meliputi ekspektansi kinerja (PE), ekspektasni usaha (EE), dan pengaruh sosial (SI) berpengaruh positif terhadap niat dari penggunaan sistem (BI) dengan pemoderasinya jenis kelamin (G), usia (A), dan pengalaman (E). Kata kunci : sistem, e-ticket, UTAUT, PE, EE, SI, BI


Author(s):  
Gerrit H. Stols ◽  
Stephan J. Venter ◽  
Elizabeth M. Louw

This study investigated factors that influence teachers’ use of mathematics software (in this case GeoGebra) for teaching and learning. Participants in the study were purposefully selected from a group of teachers that have received software training, have access to computers, and are familiar with the software. Seventy-five respondents completed the structured questionnaires. Multiple regressions were used to investigate the relationship between the four constructs of the Unified Theory of Acceptance and Use of Technology. These constructs are performance expectancy, effort expectancy, social influence, and facilitating conditions on teachers’ intention to use the mathematics software. This study found that the combination of the four above mentioned constructs explained 30% of the variance in respondents’ intention to use the software. Facilitating conditions were not found to directly influence whether or not people actually used the software because all of them have access to computers. Teachers’intention to use GeoGebra was found to predict the actual use of GeoGebra for teaching and learning.Keywords: mathematics; teachers; technology; ICT; software


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