scholarly journals THE EFFECT OF SERVICE QUALITY AND SATISFACTION ON LOYALTY IN MEMBERS OF “KSPPS BMT MANDIRI SEJAHTERA JAWA TIMUR”

2021 ◽  
Vol 8 (5) ◽  
pp. 548
Author(s):  
Ferdian Dwi Krismonicha ◽  
Ari Prasetyo
Keyword(s):  
Service Quality ◽  
Hypothesis Testing ◽  
Multiple Regression ◽  
Regression Equation ◽  
T Test ◽  
Multiple Regression Equation ◽  
F Test ◽  
Test Hypothesis ◽  
Regression Test

ABSTRAKPenelitian bertujuan mengetahui kualitas pelayanan dan kepuasan berpengaruh terhadap loyalitas anggota “KSPPS BMT Mandiri Sejahtera Jawa Timur” secara parsial dan simultan dengan data dari hasil kuisioner secara aksidental dengan sampel 100 anggota BMT dan diuji instrumen. Pengujian regresi berganda Y = a + b1.x1 +b2.x2 menghasilkan persamaan regresi berganda Y = 3,793 + 0,316 + 0,477, uji asumi klasik (normalitas multikoliniearitas, heteroskedastistas), dan uji hipotesis berdasar uji T ditemukan hipotesis pertama dan kedua diterima, kualitas pelayanan dan kepuasan masing-masing memengaruhi loyalitas dengan kualitas pelayanan lebih dominan mempengaruhi loyalitas. Hasil simultan hipotesis uji F kedua variabel bersama-sama berpengaruh terhadap loyalitas.Kata Kunci: Kualitas Pelayanan, Kepuasan, Loyalitas, Baitul Maal Tamwil. ABSTRACTThe purpose of the study is to find out whether service quality and satisfaction affect the loyalty of members of "KS PPS BMT Mandiri Sejahtera East Java" partially and simultaneously with data from the accidental questionnaire results, with a sample of 100 BMT members and tested by using some instruments. The multiple regression test of Y = a + b1.x1 +b2.x2 gave the multiple regression equation of Y = 3.793 + 0.316 + 0.477, and classic assumption test (multicollinearity normality, heteroscedasticity), and hypothesis testing based T- test found that the first and second hypotheses are accepted, and service quality and satisfaction each influence loyalty with service quality more dominantly affects loyalty. The simultaneous results of the two variables of F test hypothesis together have an effect on loyalty.Keywords: Service Quality, Satisfaction, Loyalty, Baitul Maal Tamwil

scholarly journals Pengaruh Profitabilitas, Solvabilitas, dan Aktivitas Persediaan terhadap Audit Delay pada Perusahaan Retail yang terdaftar di Bursa Efek Indonesia Periode 2014-2015

2018 ◽  
Vol 9 (2) ◽  
Author(s):  
Debbianita ◽  
Vinny Stephanie Hidayat ◽  
Ivana
Keyword(s):  
Regression Analysis ◽  
Hypothesis Testing ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Sampling Method ◽  
Stock Exchange ◽  
T Test ◽  
F Test ◽  
Research Hypothesis ◽  
Inventory Activity

AbstractThe aim of this research is to determine the effect of profitability, solvability, and inventory activity toward the Audit Delay on retail companies that are listed in Indonesia Stock Exchange. The population of this research is whole of the retail companies that are listed in the Indonesia Stock Exchange in 2014-2015. The method used in this research is explanatory research, and the sampling method used was judgement sampling method. Research hypothesis testing using T test, F test, and multiple regression analysis using SPSS version 20.0. The results show that profitability, solvability, and inventory activity have no effect on audit delay on retail companies that are listed in Indonesia Stock Exchange.Keywords: Audit Delay,  Inventory Activity, Profitability, and Solvability 

scholarly journals PENGARUH KUALITAS PELAYANAN, KUALITAS PRODUK, KEPERCAYAAN, DAN NILAI NASABAH TERHADAP KEPUASAN NASABAH (Studi pada PD BPR BKK Purbalingga Cabang Bukateja)

Media Ekonomi ◽  
2017 ◽  
Vol 17 (2) ◽  
pp. 110
Author(s):  
Okky Mudinarko ◽  
Suyoto Suyoto
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Multiple Regression ◽  
Customer Value ◽  
T Test ◽  
F Test ◽  
Test Analysis ◽  
Analysis Techniques ◽  
Quality Product ◽  
Testing Data

This study aimed to determine to correlation between four independent variables of quality servive, quality products, trust, and customer value on customer satisfaction variable. This study was explanatory research using quantitative approach of multiple regression. Sample of this study were 103 customers of the bank. Data analysis techniques used in the study were multiple regression analysis, t-test, F-test, and classical assumption testing. Data of this study was taken using quistionnaire distributed to customers of the bank and analyzed using SPSS 16 version.The resulf of F-test analysis showed that factor of service quality, product quality, trust and customers value gave effect simultaneously with 52,7% of the value of Adjusted R Square on customer satisfaction in the bank. In addition, 47,3% of the remaining value were affectted by other factors which were not discussed in this study. The result of partial t-test showed that service quality gave the biggest effect on customer satisfaction in the bank. The more accessable the bank service was, the more interested people in the bank would be. Marketing strategy showed significant effect in improving service quality. Thus, the better the marketing management in the bank was, the more interested people in the bank would be.

scholarly journals Pengaruh Kepercayaan dan Kepuasan Terhadap Loyalitas Nasabah Mitra Beasiswa AJB Bumiputera 1912 Cabang Kota Pariaman

2017 ◽  
Vol 6 (1) ◽  
Author(s):  
Yunia Wardi ◽  
Hendri Andi Mesta ◽  
Ilda Rahmayeni
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Hypothesis Testing ◽  
Sample Size ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Customer Loyalty ◽  
T Test ◽  
F Test ◽  
Purposive Sampling

This research is aimto analyze the influence of trust and satisfaction on customer loyalty of Mitra Beasiswa AJB Bumiputera 1912 of Pariaman. The population in this research is the Mitra Beasiswa AJB Bumiputera 1912 of Pariaman in 2015. The sample was taken by purposive sampling using the formula of Slovin, with sample size as much as 90 respondents. Data analysis is performed multiple regression analysis and hypothesis testing using F test and t-test. The results of this study show that trust and satisfaction have a significant effect on customer loyalty of Mitra Beasiswa AJB Bumiputera 1912 of Pariaman.

scholarly journals PENGARUH MOTIVASI TERHADAP KINERJA KARYAWAN PADA KSPPS BMT AMANAH RAY MEDAN

2018 ◽  
Author(s):  
STIM Sukma
Keyword(s):  
Data Processing ◽  
Hypothesis Testing ◽  
Multiple Regression ◽  
Random Sampling ◽  
Equal Opportunity ◽  
Employee Performance ◽  
T Test ◽  
Coefficient Of Determination ◽  
Regression Test

The purpose of this study was to determine whether there is influence of motivation on employee performance on KSPPS BMT Amanah Ray Medan. The sample was 87 Employees BMT Amanah Ray Medan, sampling using random sampling is sampling that provides an equal opportunity for every member of the population to be sampled. Analysis of data using multiple regression test the accuracy of the model (the classical assumption), hypothesis testing using the coefficient of determination (R2), Persia test (t test), while the data processing using SPSS 20. The results showed that the motivation explain the existence of the variable employee performance , besides partially effect motivation positive and significant impact on employee performance.

scholarly journals Pengaruh Capital Adequacy Ratio, Return on Asset, Loan to Deposit Ratio dan Non Performing Loan Terhadap Laba Bersih pada Bank BUMN yang Terdaftar di Bursa Efek Indonesia Periode 2014 – 2018

2020 ◽  
Vol 5 (1) ◽  
pp. 113
Author(s):  
Yunan Surono ◽  
Saiyid Syeikh ◽  
Ade Rinaldi
Keyword(s):  
Multiple Regression ◽  
Stock Exchange ◽  
Secondary Data ◽  
T Test ◽  
Capital Adequacy ◽  
Multiple Regression Equation ◽  
F Test ◽  
Capital Adequacy Ratio ◽  
Net Profit ◽  
Public Banks

This research aims to analyze the effect of simultaneous capital adequacy ratio, return on asset, loan to deposit ratio and non performing loan on the net profit of government public banks in Indonesia Stock Exchange. The effect of partial capital adequacy ratio, return on asset, loan to deposit ratio and non performing loan on the net profit of government public banks in Indonesia Stock Exchange. The research methodology is descriptive and quantitative analysis methods. Data used is secondary data. The population become object in this research is government public bank period of year of 2014-2018. Amount sample the used is the fourth (4)  government public bank and still stand up during period of perception and also publicized of year of 2014-2018 by Indonesian Stock Exchange the analysis multiple regression, hypotesis test so determinant coefficient F test  and  t test. The object of this research is foreign exchange bank listed on the Stock Exchange Indonesia 2014-2018. The sampel in the receach is PT Bank Negara Indonesia,Tbk (BBNI), PT Bank Rakyat Indonesia,Tbk (BBRI), PT Bank Tabungan Negara,Tbk (BBTN), PT Bank Mandiri,Tbk (BMRI), Results of multiple regression equation is Y =  11,469 + 1,30X1  +  1,599X2  - 5,069X3  + 0,481X4  + e,  F test result, it is known that  capital adequacy ratio, return on asset, loan to deposit ratio and non performing loan simultaneously on the net profit. F count larger than F table (52,763 > 3,06) or comparing the significant level of 0.05 then (0.000 < 0.05) then Ho is rejected and Ha accepted. Based on the results of the t test capital adequacy ratio, return on asset and loan to deposit ratio have significant effect between the net profit  (tcount> ttable).Conclusion is the capital adequacy ratio, return on asset, loan to deposit ratio and non performing loan simultaneously on the net profit.. While partially have variable capital adequacy ratio, return on asset and loan to deposit ratio have significant to net profit

scholarly journals THE EFFECT OF PROFITABILITY AND LIQUIDITY TOWARDS THE CAPITAL STRUCTURE ON RETAIL COMPANIES THAT ARE LISTED IN INDONESIA STOCK EXCHANGE IN THE PERIOD OF 2014 – 2015

2020 ◽  
Vol 4 (1) ◽  
pp. 106
Author(s):  
Vinny Stephanie Hidayat ◽  
Debbianita Debbianita
Keyword(s):  
Regression Analysis ◽  
Capital Structure ◽  
Hypothesis Testing ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Sampling Method ◽  
Stock Exchange ◽  
T Test ◽  
F Test ◽  
The Capital Structure

The aim of this research is to determine the effect of profitability and liquidity towards the capital structure on retail companies that are listed in Indonesia Stock Exchange. The population of this research is whole of the retail companies that are listed in the Indonesia Stock Exchange in 2014-2015. The method used in this research is explanatory research, and the sampling method used was judgement sampling method. Research hypothesis testing using T test, F test, and multiple regression analysis using SPSS version 20.0. The partially effect is shown by T test, except for profitability variable and the simultaneous effect is shown by F Test. The result of this research shows that the profitability and liquidity affect the capital structure simultaneously. Thus, the hypothesis of the research is empirically supported.Keywords: Capital Structure, Profitability, Liquidity, and Retail Companies

scholarly journals ANALISIS PENGARUH BAURAN PEMASARAN TERHADAP MINAT BELI MELALUI VARIABEL CITRA MEREK PRODUK PIERO

2020 ◽  
Vol 15 (1) ◽  
pp. 1-18
Author(s):  
Bagas Herlambang Autoprawiro ◽  
Berta Bekti Retnawati
Keyword(s):  
Path Analysis ◽  
Multiple Regression ◽  
Descriptive Analysis ◽  
Marketing Mix ◽  
T Test ◽  
Coefficient Of Determination ◽  
F Test ◽  
Independent Variables ◽  
Shoe Industry ◽  
Regression Test

The shoe industry in Indonesia collided with each other to strengthen its brand in various ways to attract consumer buying interest. This study was aimed to examine the efforts of the Piero brand to create a buying interest in consumers through several marketing mix variables as variables that represent independent and intervening variable brand image. The population of this research were the followers of the @piero_jateng_diy account who took 30 samples from followers of the account. The sampling used was purposive sampling. Data analysis in this study was using descriptive analysis, multiple regression test, determination coefficient test (R2), t test, F test, and path analysis test. Descriptive analysis had shown the average answer agreed on each tested variable, with a coefficient of determination (R2) of 91.3% and multiple regression resulting in a regression equation Y = -1.360+ 0.282 X1 + 0.383 X2. The first to third hypotheses test which used the t test showed the effect of significance below 0.05 and test the four hypotheses used the F test to showed the effect of independent variables on the dependent variable with a significance below 0.05. The fifth hypotheses test was using path analysis test to produce that mediating variables can provide indirect influence on independent variables on the dependent variable.Piero must strengthen in terms of the availability of goods, easy to remember the Piero brand in the minds of consumers and strengthen it to make Piero one of the consumers' choices.

scholarly journals PENGARUH KUALITAS WEBSITE TRAVELOKA TERHADAP KEPUASAN KONSUMEN DENGAN MENGGUNAKAN METODE WEBQUAL

2018 ◽  
Author(s):  
Imam Ardiansyah
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Multiple Regression ◽  
Consumer Satisfaction ◽  
Regression Equation ◽  
Multiple Regression Equation ◽  
Quality Information ◽  
Test Results ◽  
Regression Test

<p>ABSTRACT: This study aims to explain and determine the influence of Quality Traveloka Website to customer satisfaction either together or partially to know the variables that predominantly affect consumer satisfaction on the website Traveloka. Webqual is a tool or instrument developed by Stuart Barnes and Richard Vidgen used to assess the usefulness, information, and quality of service interactions on Internet sites, especially those offering e-commerce facilities. Sample used in this research is 96 respondents. Based on the F test shows the results obtained value of F value (48.224)&gt; F Table (2.70) then H0 rejected, and Ha accepted. So quality usability (X1), information (X2) and interaction (X3) simultaneously influence to variable of consumer satisfaction (Y). Then for the value of t value for usabiity (2.963)&gt; t value table 1.98609 significantly influence customer satisfaction in Traveloka, t value for information (2.146) &gt;value t table 1.98609 which means the quality information significantly influence affect customer satisfaction in Traveloka , t value for interaction (3.645)&gt; t value table 1.98609 means that quality interaction significantly influence customer satisfaction in Traveloka. Based on multiple regression test results obtained that the constant value y = (a) + b1x1 + b2x2 + b3x3, then obtained multiple regression equation is Y = 0.168 + 0.393 x1 + 0.355 x2 + 0.405 x3.</p><p>Keywords: Webqual, Consumer Satisfaction</p>

scholarly journals PENGARUH MOTIVASI DAN KOMPENSASI TERHADAP KINERJA PEGAWAI AKADEMI PARIWISATA MEDAN

2018 ◽  
Author(s):  
STIM Sukma
Keyword(s):  
Data Processing ◽  
Hypothesis Testing ◽  
Multiple Regression ◽  
Employee Performance ◽  
Civil Servants ◽  
Test Hypothesis ◽  
Simultaneous Test ◽  
Regression Test

The purpose of this research is to find out whether there is Impact of Motivation and compensation to the performance of an employee at the Medan tourism Academy. The sample of this research is an employee of the CIVIL SERVANTS and CPNS AKPAR Medan, the sampling uses slovin formula, namely sampling in which the researcher uses a sample of the population. Analyst data using Multiple regression test with provision models (classic assumption test), hypothesis testing using the test dertiminasi coefficient (R2), partial test (test t) and Simultaneous Test (test f), while data processing using the SPSS program. The results showed that the test of dertiminasi coefficient (R2) variables of motivation and compensation was able to explain its existence against variable employee performance, besides, motivation and compensation partially and simultaneous Effected in positive and significant effect on performance clerk.

scholarly journals Pengaruh Kualitas Pelayanan Perbankan Syariah Terhadap Kepuasaan Nasabah

El Dinar ◽  
2018 ◽  
Vol 4 (2) ◽  
pp. 161
Author(s):  
Zaim Mukaffi Mukaffi ◽  
Ahmad Sidi Pratomo ◽  
Muhammad Nanang Choiruddin
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Research Result ◽  
T Test ◽  
Islamic Banking ◽  
F Test ◽  
Regression Test ◽  
The City ◽  
Dominant Influence

<p>The research aims to; analyze whether the variable partial effect of service quality on customer satisfaction on Islamic Banking in Malang, determine and analyze whether the variable service quality simultaneously influence on customer satisfaction on Islamic Banking in Malang, knowing which variables among the service variable most dominant influence on on customer satisfaction on Islamic Banking in Malang. Analysis of the data in this study using multiple linear regression test subsequently used the F test, T and dominant to see the effect of each.</p><p>The research result indicate that the value of F-test (3.722)&gt; F table (2.437) this indicates that variable tangibles, reliability, responsiveness, assurance, and empathy simultaneously (together) effect on customer satisfaction. While the partial test for tangibles variable (X1) where t test (1232)&gt; t table (2,571) this indicates that tangibles no effect on customer sataisfaction. For reliability (X2), t test (3428)&gt; t table (2571), that effect the reliability of customer satisfaction. For variable responsiveness (X3), t test (-.390)&gt; t table (2,571) responsiveness no effect on customer satisfaction. To guarantee (X4), t test (0.549)&gt; t table (2,571), variable warranty does not effect the customer satisfaction. For variable empathy (X5) regression coefficient of -0103, the t test (-0667)&gt; t table (2,571) and a variable empathy has no effect on customer satisfaction. While the dominant variable in yhe quality of services that effect customer satisfaction in the city of Malang Islamic Banking is variable Assurance (X$) with a contribution of 51%.</p>

Sign in / Sign up

Export Citation Format

Share Document