scholarly journals Pengaruh kualitas pelayanan Ijin Mendirikan Bangunan (IMB) terhadap kepuasan masyarakat

2018 ◽  
Vol 2 (2) ◽  
pp. 106-113
Author(s):  
Henny Wuryanti K ◽  
Nurita Andriani ◽  
Mohammad Arief
Keyword(s):  
Spatial Planning ◽  
Sampling Technique ◽  
Partial Least Square ◽  
Least Square ◽  
Public Works ◽  
Community Satisfaction ◽  
The Public ◽  
Physical Evidence ◽  
Using Data ◽  
Planning Office

The study aims to determine the effect of the quality of licensing services for Building Construction Permits (IMB) including physical evidence, reliability, responsiveness, assurance, empathy for community satisfaction in the services of the Public Works Office of Cipta Karya and Spatial Planning in Surabaya. The sampling technique uses purposive sampling with a sample size of 187, using data analysis is PLS (Partial Least Square). The results showed that physical evidence, reliability, responsiveness, assurance, and empathy had a significant positive effect on community satisfaction of users of IMB permit services in Surabaya Public Works and Spatial Planning Office.

scholarly journals The Effect of Budget Participation and Organizational Commitment on Budgetary Slack

2021 ◽  
Vol 2 (2) ◽  
pp. 90-96
Author(s):  
Duwi Agustina ◽  
Suhaidar
Keyword(s):  
Organizational Commitment ◽  
Spatial Planning ◽  
Partial Least Square ◽  
Provincial Government ◽  
Least Square ◽  
Public Works ◽  
Budgetary Slack ◽  
The Public ◽  
Negative Effect ◽  
Planning Office

This study aims to measure the effect of employee participation in budgeting and organizational commitment to budgetary slack in Bangka Belitung Islands Provincial Government Agencies, in particular the Public Works and Spatial Planning Office of the Bangka Belitung Islands Province. The analytical method used for testing the variables in this study uses PLS (Partial Least Square) using Smart PLS.3 software. The sample used in this study were 50 employees at the Department of Public Works and Spatial Planning of the Bangka Belitung Islands Province. The first hypothesis in this study is accepted, namely budget participation has a positive effect on budgetary slack, but the second hypothesis in this study is rejected, namely organizational commitment has a negative effect on budgetary slack. This identifies that the participation of many parties in a company or scope of work to jointly exchange information in determining and compiling a budget to achieve an organizational goal.

scholarly journals Pengaruh Remunerasi Terhadap Kinerja ASN Dengan Budaya Organisasi Sebagai Variabel Moderating

2021 ◽  
Vol 3 (1) ◽  
pp. 188-202
Author(s):  
Sandri Niddin ◽  
Henri Agustin ◽  
Nayang Helmayunita
Keyword(s):  
Organizational Culture ◽  
Spatial Planning ◽  
Employee Performance ◽  
Partial Least Square ◽  
Department Of Education ◽  
Civil Servants ◽  
Least Square ◽  
Public Works ◽  
The Public ◽  
Planning Office

This study aims to examine the effect of remuneration on the performance of state civil servants with organizational culture as a moderating variable. This study used a survey research design with data analysis using Partial Least Square (PLS). Respondents in this study were civil servants at the Public Works and Spatial Planning Office; and the Department of Education and Culture, amounting to 136 people. The results showed that remuneration can improve employee performance. In addition, the results of the study cannot prove that organizational culture as a moderating variable can strengthen the effect of remuneration on the performance of state civil servants, because the organizational culture that is implemented is not yet strong

scholarly journals THE EFFECT OF SERVANT LEADERSHIP, SELF-AWARENESS, AND COMPETENCE ON ORGANIZATIONAL COMMITMENT AND PERFORMANCE OF EMPLOYEES OF PUBLIC WORKS IN BANGKALAN DISTRICT

2020 ◽  
Vol 4 (2) ◽  
pp. 136-146
Author(s):  
Uswatun Hasanah ◽  
Siti Mujanah
Keyword(s):  
Organizational Commitment ◽  
Servant Leadership ◽  
Sampling Technique ◽  
Partial Least Square ◽  
Least Square ◽  
Public Works ◽  
Self Awareness ◽  
Survey Techniques ◽  
And Performance ◽  
Collection Methods

The purpose of this study was to analyze the effect of Servant Leadership, Self-Awareness and Competence on Organizational Commitment and Performance of Employees of Dinas Pekerjaan Umum, Bangkalan State. Indonesia. Sample in this study was 82 Employees of Dinas Pekerjaan Umum, Bangkalan State which gather using the Purposive Sampling technique. Data collection methods used survey techniques with questionnaires as instruments, and data analysis methods used PLS (Partial Least Square). The results of this study indicate that Servant Leadership, Self Awareness, and Competence has a significant effect on Organizational Commitment, Further analysis shows that Servant Leadership has a significant influence on the Performance, but Self Awareness Competence has not significant effect on the Performance, eventhouth Organizational Commitment has significant impact on the Performance, its mean that servant leadership and self awareness has important role on increasing the performance of the employees.

scholarly journals THE EFFECT OF MARKETING MIX ON “KPR XTRA BEBAS” DECISION MAKING IN BANK X REGIONAL I

2019 ◽  
Vol 4 (1) ◽  
pp. 1 ◽  
Author(s):  
Kevin Michael Arthur ◽  
Alla Asmara ◽  
Megawati Simanjuntak
Keyword(s):  
Significant Influence ◽  
Sampling Technique ◽  
Sampling Procedure ◽  
Partial Least Square ◽  
Least Square ◽  
Primary Data ◽  
Effect Evaluation ◽  
Physical Evidence ◽  
Managerial Implications ◽  
Place Promotion

The rapid growth of mortgages affected Bank X to launch product innovation "KPR Xtra Bebas." Realization since the establishment of KPR Xtra Bebas product did not reach the target desired by management. This study aims to analyze factors that influence consumer decision by using KPR Xtra Bebas products in order to do useful and efficient marketing. Sampling procedure used purposive sampling technique as one of the non-probability sampling techniques, namely sampling based on categories that have used the product. Data used are primary data by filling out the questionnaire conducted by the respondents themselves (self-administered survey). This study used the Partial Least Square (PLS) to analyze results from 94 samples. Results of the study identified the variables of price, place, promotion, and the process did not have a significant influence. While product, human resources, and physical evidence have a significant influence. Managerial implications that are generated are for variables that do not have a significant effect evaluation is needed to determine the appropriate strategy. Companies can build customer databases by implementing cross-selling so that promotional variables can function effectively.

scholarly journals PENGARUH KUALITAS LAYANAN DAN KEPUASAN PELANGGAN PADA LOYALITAS PELANGGAN DI RESTORAN PIZZA E-BIRRA

2020 ◽  
Vol 1 (1) ◽  
pp. 11
Author(s):  
Cynthia Anna Wijayanti
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Brand Loyalty ◽  
Structural Equation ◽  
Sampling Technique ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Purposive Sampling ◽  
Physical Evidence

The purpose of this research is to examine the influence and relationship of Service Quality, Brand Loyalty and Customer’s Satisfaction as an intervening variable. The subject of the research is Indonesian-based local restaurant Pizza E-Birra under the management of Ismaya Group. The research is based on quantitative research with non-probability purposive sampling as the sampling technique and the data will be analysed using SEM Structural Equation Model with Smart PLS 3.0 as analysis tool.The research is using 5 dimensions of Service Quality, which are Physical Evidence (Tangible), Empathy, Reliability, Responsiveness and Assurance as the independent variable and its impact toward Brand Loyalty as dependent variable and also measuring the Customer Satisfaction as an intervening variable. The result show that all the hypotheses are accepted and some managerial implications needs to be done for management of Pizza E-Birra to improve their Service Quality which leads to their customer satisfaction overall for the dining experience hence will increase the level of brand loyalty among its patronage in the future ultimately. Tujuan dari penelitian ini adalah untuk mengetahui pengaruh Kualitas Layanan (Service Quality) yang mempengaruhi Loyalitas Merek (Brand Loyalty) secara langsung dan pengaruhnya jika dimediasi oleh Kepuasan Pelanggan (Customer’s Satisfaction). Subyek penelitian ini adalah restoran lokal Indonesia Pizza E-Birra dibawah kepemilikan manajemen grup Ismaya. Penelitian kuantitatif ini menggunakan teknik pengambilan sampel Non-Probability Purposive Sampling dan data kuesioner akan dianalisis menggunakan Partial Least Square-Structural Equation Modeling (PLS-SEM) dengan bantuan program SmartPls.. Penelitian ini menggunakan 5 dimensi dari Kualitas Layanan (Service Quality) yaitu : Physical Evidence (Tangible), Empathy, Reliability, Responsiveness dan Assurance, serta faktor Kepuasan Pelanggan (Customer’s Satisfaction) sebagai variabel mediasi, semuanya akan diteliti secara simultan untuk membuktikan ada atau tidaknya pengaruh variabel bebas dan mediasi tersebut  dalam mempengaruhi Loyalitas Merek (Brand Loyalty) pada restoran Pizza E Birra. Hasil menunjukkan bahwa ketiga hipotesa yang diajukan didukung, artinya Kualitas Layanan berpengaruh positif terhadap Loyalitas Merek, Kualitas layanan berpengaruh positif terhadap kepuasan dan yang terakhir Kualitas layanan berpengaruh pada loyalitas merek dengan mediasi kepuasan, dengan beberapa masukan kepada management Pizza E-Birra , untuk lebih memperbaiki tingkat kualitas layanan, yang berdampak pada kepuasan pelanggan yang akhirnya akan mempengaruhi tingkat loyalitas merek atas restoran Pizza E-Birra.

scholarly journals Pentingnya Desain Ulang Pekerjaan Dan Deskripsi Pekerjaan Untuk Peningkatan Kinerja Pegawai Pada Masa Pandemi Covid 19

2021 ◽  
Vol 7 (2) ◽  
pp. 155-167
Author(s):  
Nafiudin ◽  
Andari ◽  
Denny Kurnia ◽  
Andini Tia Safitri
Keyword(s):  
Spatial Planning ◽  
Quantitative Method ◽  
Employee Performance ◽  
Public Works ◽  
Job Description ◽  
The Public ◽  
Job Redesign ◽  
Planning Office

This study is to examine the effect of Job Redesign and Job Description on Employee Performance in the Public Works and Spatial Planning Office of Serang Regency. The method used is a quantitative method. The population is 55 employees and the sample is 35 employees. Data were collected using a questionnaire. To test the model and hypothesis, the SPSS version 25 program was used. Based on the results of this study indicate: Job Redesign partially has no effect on employee performance. Job description partially positive and significant effect on employee performance. Job redesign and job description simultaneously have a positive and significant effect on employee performance.

scholarly journals Indikator Kualitas Audit: Persepsi Auditor Muslim

2019 ◽  
Vol 7 (1) ◽  
pp. 5-22
Author(s):  
Etika Rosy ◽  
M Asmeldi Firman ◽  
Ahmad Tarmidzi Lubis
Keyword(s):  
Structural Equation ◽  
Quantitative Research ◽  
Audit Quality ◽  
Sampling Technique ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Analysis Tool ◽  
The Public ◽  
Data Collection Technique

This research aims to examine indicators that affect audit quality according to Muslim auditors. The object of this research is the Public Accounting Firm (KAP) in Jakarta and Depok. The data collection technique used questionnaire model with random sampling technique of auditors from 11 KAP. The research method is quantitative research and the data analysis tool used Structural Equation Modeling (SEM) approach to Partial Least Square (PLS). The results of this study indicate that integrity has a significant effect on audit quality, while the caliph & sincerity, piety & fear of Allah SWT, truth and working perfectly and responsibly to Allah SWT does not affect audit quality.

scholarly journals Productive Waqf, Economic Empowerment, and Public Welfare: Evidence from Benefit Recipients at Daarut Tauhiid Waqf Institution

INFERENSI ◽  
2021 ◽  
Vol 15 (1) ◽  
pp. 1-24
Author(s):  
Wildan Munawar ◽  
M Arief Mufraini
Keyword(s):  
Quantitative Research ◽  
Sampling Technique ◽  
Partial Least Square ◽  
Least Square ◽  
Public Welfare ◽  
Economic Empowerment ◽  
The Public ◽  
Business Operations ◽  
Analysis Technique ◽  
And Training

This study aimed to determine the effect of productive waqf management on public welfare with economic empowerment as an intervening variable. The research method used quantitative research, and the data collection used a closed-ended questionnaire. The sampling was selected based on the purposive sampling technique by determining certain criteria and objectives. The data analysis technique used Partial Least Square (PLS) with the PLS 3 smart application. The results of this study concluded that productive waqf management had a positive and significant effect on public welfare with economic empowerment as an intervening variable. The better the management of productive waqf carried out by the waqf institution, the more indirectly it would improve the public welfare with good economic empowerment. The good of productive waqf management can be used as a benchmark for waqf institutions in managing waqf. This was because past experience and history have proven that well-managed waqf improved public welfare through economic empowerment carried out consistently. However, not only through the cultivation of worship and Islamic character but also supported by skills and training in business improvement, mentoring, and monitoring of business operations, as well as providing business and marketing capital.

scholarly journals Budget Management for the Maintenance of the Sirah Pulau Padang-Pampangan Road (Study at the Ogan Komering Ilir Regency Public Works and Spatial Planning Office)

2019 ◽  
Vol 2 (1) ◽  
pp. 39-49
Author(s):  
Meri Widiya Gustina ◽  
Hoirun Nisyak
Keyword(s):  
Financial Management ◽  
Spatial Planning ◽  
Public Works ◽  
Fiscal Year ◽  
Road Maintenance ◽  
Five Dimensions ◽  
The Public ◽  
The Road ◽  
Maintenance Activities ◽  
Planning Office

ABSTRACT This research is motivated by the poor implementation of the maintenance of the Sirah Pulau Padang-Pampangan road, the maintenance activities have not reached the target and the condition of the road is badly damaged. This study aims to determine the management of the maintenance budget for the Sirah Pulau Padang-Pampangan road for the 2017 Fiscal Year at the Public Works and Spatial Planning Office of Ogan Komering Ilir Regency. The research method used in this study is a qualitative method. Data collection techniques carried out through observation, in-depth interviews and documentation. The theory used in this study is the principles of financial management according to Juli Sarlima, where financial management can be seen from five dimensions, namely Transparency, Efficient, Effective, Accountable and Participatory, and analysed through management aspects, namely Planning, Organizing, Implementing and Responsibility. Based on the results of research in the field shows that Transparency, Efficient, Effective, Accountable and Participatory has not been done well. The conclusion of this research is that the management of budget road maintenance for the Sirah Pulau Padang-Pampangan roads in the 2017 fiscal year is not going well. This research suggests that management of budget works well: 1) Standard Operational Procedure (SOP) for Road Maintenance activities needs to be made, 2) the need for a place for the community to participate and be involved in planning, implementation of supervision, 3) preparation of Financial Statements and Reports Accountability must be clear and detailed.

scholarly journals Evaluation of the Work Achievement Measurement System of State Civil Servants in the Department of Public Works and Spatial Planning of Gorontalo Province

2021 ◽  
Vol 2 (2) ◽  
pp. 36-41
Author(s):  
Roys Machmud ◽  
Umar Sako Baderan ◽  
Fitriani Karim
Keyword(s):  
Measurement System ◽  
Spatial Planning ◽  
Work Performance ◽  
Public Works ◽  
Performance Measurement System ◽  
Research Approach ◽  
The Public ◽  
Descriptive Research ◽  
Achievement Measurement ◽  
Planning Office

This study aims to determine the Evaluation of Work Performance Measurement System (SIRANSIJA) State Civil Apparatus in the Public Works and Spatial Planning Office of Gorontalo Province. This research is included in the type of descriptive research with a qualitative research approach. The results showed that the Evaluation of the Work Achievement Measurement System (SIRANSIJA) of the State Civil Apparatus in the Public Works and Spatial Planning Office of Gorontalo Province in general has been going well, however it is still very constrained in terms of networking. Where connectivity is often problematic due to disruption in absentee input, work implementation reports and so on.

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