An Approach Based on TRIZ Methodology and SERVQUAL Scale to Improve the Quality of Health-Care Service: A Case Study

This article describes a model of health-care services that ensure the high quality of health-care service and effective brand creation for a hospital. The problems described here that are connected to improving the quality of health care in Poland indicates that high quality of health care builds a positive and strong image of a health-care unit on the medical market. The contents of this article involve basic definitions of quality in health care and also the way the quality is understood and perceived from patient’s and hospital’s point of view. The article also describes a health care quality model, to which health care units should aspire in order to create a positive picture of said units, simultaneously improving and maintaining high quality of health care services. The article investigates the quality factors of health care services, which influence the healthcare units’ brand, its functioning on the market and patient-perceived quality of services. The described management model, which ensures efficient brand-building of healthcare units through services’ quality, takes into account changes in healthcare system and does so in order to ensure the improvement in healthcare units’ functioning.

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Health Care Service Needs and Correlates of Quality of Life: A Case Study of Elderly Chinese Immigrants in Canada

Social Indicators Research ◽

10.1007/s11205-011-9810-0 ◽

2011 ◽

Vol 106 (2) ◽

pp. 347-358 ◽

Cited By ~ 12

Author(s):

Henry P. H. Chow

Keyword(s):

Quality Of Life ◽

Health Care ◽

Care Service ◽

Health Care Service ◽

Chinese Immigrants ◽

Service Needs ◽

Elderly Chinese

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Patient’s Utility for Various Attributes of Diabetes Care Services

IIM Kozhikode Society & Management Review ◽

10.1177/2277975218798134 ◽

2018 ◽

Vol 8 (1) ◽

pp. 1-9 ◽

Cited By ~ 1

Author(s):

Vinaytosh Mishra ◽

Cherian Samuel ◽

S. K. Sharma

Keyword(s):

Health Care ◽

Waiting Time ◽

Diabetes Care ◽

Care Service ◽

Group Discussion ◽

Health Care Service ◽

Diabetic Patients ◽

Relative Importance ◽

Care Services

Diabetes is rising like an epidemic in India. The prevalence of diabetes in India has reached an alarming level of 72.95 millions. The purpose of this article is to assess the relative importance of various health care service attributes in diabetes care. Our study uses secondary research and focus group discussion to identify the attributes of a diabetes specialty clinic. The attributes included in the questionnaire were the quality of the care provide by the health care givers, spend per visit, hospitalization expense, waiting time and the distance to the hospital. Conjoint analysis was used to assess the relative importance of the attributes. It was found that the hospital’s quality was the most important attribute while the distance to the hospital was the attribute with the least importance. Although the quality of the hospital is the most important criterion in selecting a hospital in diabetes care, factors like waiting time, spend per visit, and hospitalization expense play an important role in the selection. We assess the relative importance of these factors for the diabetic patients in India. The study is first of its kind and could help policy makers in designing better health care services in diabetes care.

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Persepsi Komunitas Adat Terpencil Suku Anak Dalam (SAD) terhadap Pelayanan Kesehatan

Jurnal Ilmiah Universitas Batanghari Jambi ◽

10.33087/jiubj.v19i3.765 ◽

2019 ◽

Vol 19 (3) ◽

pp. 602

Author(s):

Mila Triana Sari ◽

Hartati Sandora ◽

Haflin Haflin

Keyword(s):

Quality Of Life ◽

Health Care ◽

Qualitative Research ◽

Sampling Method ◽

Care Service ◽

Health Care Service ◽

Purposive Sampling ◽

Interview Guide ◽

The Impact

The solitory custom community of Suku Anak Dalam (SAD) is one of group society whose life are depend to the natural researches in the forest. It is needed an effort to provide service in order to meet their needed, especially health care service for improving their quality of life in the solitary custom Community of Suku Anak Dalam. This research was conducted in order to know about the persepsion of SAD society towards Health Care Service in the Working Area of Puskesmas Pematang Kabau. This research was conducted on Januari until February 2017 for the purpose of getting understanding about persepsion of solitary custom Community of Suku Anak Dalam towards health care service, the number of participants were 15 people. This is qualitative research with purposive sampling method. The research instruments were indepth interview and interview guide. The result of the research analyzed by using Colaizzi Technique. The finding of the research showed five themes: the reason of SAD Society in terms of receiving care service. Secondly, the respond of SAD society, thirdly, about the changing and the impact of SAD society. Fourth, the meaning of health care service to SAD society. And fifth the experience of SAD society towards health and service.SAD society gave respond about perception or possitive support towards Health Care Service.

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Unlearning and public services —A case study with a Vygotskian approach

Journal of Adult and Continuing Education ◽

10.1177/1477971418818570 ◽

2018 ◽

Vol 24 (2) ◽

pp. 188-207 ◽

Cited By ~ 2

Author(s):

Jari Stenvall ◽

Tony Kinder ◽

Paivikki Kuoppakangas ◽

Ilpo Laitinen

Keyword(s):

Health Care ◽

Single Case ◽

Care Service ◽

Health Care Service ◽

Transition Process ◽

Radical Change ◽

Public Health Care ◽

University Hospital ◽

Product Logic

All successful public service innovations require learning and just as importantly and often more deeply, unlearning. This research investigates the unlearning of health professionals focusing on the issue of why and how unlearning happens at an individual level for health care professions in the transition from product logic to service-dominant logic at Tampere University Hospital in Finland. We applied a qualitative single case study method, a problem-centred unlearning framework with a narrative approach, which facilitates understanding of how the informants perceived the service transition process. We identified three distinct unlearning narratives, and we recognised barriers and enablers to unlearning in the health care service culture and context and suggest ways in which these might be overcome. Results of the study shows that deep and radical change in public health care services is possible, by applying distributed leadership and allowing individual actors time for reflections, mind-wandering, listening and learning from users and discourse between professionals.

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