scholarly journals Understanding the Invisible Workforce: Lessons for General Practice from a Survey of Receptionists

2021 ◽  
Author(s):  
Lan Litchfield ◽  
Michael Burrows ◽  
Nicola Gale ◽  
Sheila Greenfield
Keyword(s):  
Job Satisfaction ◽  
General Practice ◽  
Customer Service ◽  
Multiple Regression Model ◽  
Occupational Characteristics ◽  
The Social ◽  
Primary Care Patients ◽  
Positive Correlations ◽  
And Training

Abstract Introduction The significance of the role of receptionists during the recent shift to remote triage has been widely recognised and they will have a significant role to play in UK general practice as it continues to cope with a huge increase in demand exacerbated by the COVID-19 pandemic. To maximise their contribution it is important the social and occupational characteristics of the modern receptionist are understood, alongside their attitudes towards the role and their perceptions of the support and training they receive. Methods We surveyed the demographic characteristics of receptionists and various aspects of their role and responsibilities exploring the training received, specific tasks, job satisfaction, the importance of the role, and their interaction with clinical and non-clinical colleagues. We also captured data on the characteristics of their practice including the size of their patient list and location. Results A total of 70 participants completed the survey (16 postal and 54 online responses) of whom the majority were white (97.2%), female (98.6%), and aged 40 and over (56.7%). The majority of the training focussed on customer service (72.9%), telephone (64.3%), and medical administration skills (58.6%). Just over a quarter had received training in basic triage (25.7%). A standard multiple regression model revealed that the strongest predictor of satisfaction was support from practice GPs (β = .65, p <.001) there were also significant positive correlations between satisfaction and appreciation from GPs, r(68) = .609, p < .001. Conclusion This study has provided a much needed update on the demographics, duties and job satisfaction of GP receptionists. The need for diversification of the workforce to reflect the range of primary care patients was apparent and needs to be addressed in light of differential access along lines of gender or ethnicity. Training continues to focus on administrative duties not on the clinically-relevant aspects of their role such as triage.

Mediasi Kepuasan Kerja dan Stres Kerja pada Hubungan antara Program Jamsostek dan Kinerja Karyawan Studi Kasus pada Perusahaan Swasta di DIY dan Solo

2013 ◽  
Vol 3 (1) ◽  
pp. 75
Author(s):  
Eny Sulistyowati ◽  
Totok Danangdjojo
Keyword(s):  
Job Satisfaction ◽  
Social Security ◽  
Job Stress ◽  
Work Stress ◽  
Program Performance ◽  
Social Security Program ◽  
Mediating Role ◽  
The Social ◽  
The Relationship

<span><em>This study aims to explain the influence of the Social Security </em><span><em>program on performance and job satisfaction and job stress as a mediating </em><span><em>variable. In addition, this study also describes the effect of job satisfaction on </em><span><em>the performance and the effect of work stress on performance. The relationship of </em><span><em>each variable in this research is to be measured by conducting a survey on 145 </em><span><em>employees of private companies that included in Social Security program on </em><span><em>DIY and Solo. Then the path analisys used to test the effect of social security </em><span><em>program performance in mediation by job satisfaction, performance and job stress</em><span><em>, job satisfaction, and examines the effect on the performance and the effect of </em><span><em>work stress on performance. The results showed that the social security program </em><span><em>significant positively affects job satisfaction and performance. Job satisfaction was </em><span><em>also positively and significantly affect performance. Even though mediating role </em><span><em>of job satisfaction in the relationship between social security program performance </em><span><em>partial. Because merely direct relationship between social security program with </em><span><em>greater performance than the mediating role of job satisfaction. Social Security </em><span><em>program did not significantly affect the stress of work, as well as job stress did </em><span><em>not significantly affect performance. Therefore, the mediating role of work stress </em><span><em>on the relationship between social security program with the performance did not </em><span><em>occur. Individual differences and work experience may be a factor that causes no </em><span><em>significant relationship between the two variables.</em></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br /></span>

The Role of a Social Worker in Children Dragged Into Crime According to the Turkish Penalty System in the Digital World

2021 ◽  
pp. 19-38
Author(s):  
Fahri Özsungur
Keyword(s):  
Social Work ◽  
Social Workers ◽  
Social Worker ◽  
Legal System ◽  
Judicial Control ◽  
Digital World ◽  
The Social ◽  
Penalty System ◽  
And Training

Social work plays an important role in managing the process of planning, supervising, and ensuring the sustainability of protective and supportive measures applied to children who are dragged into crime and in need of protection in order to prevent incompatibilities that may arise in society. Social workers are actors in the field in the execution of the process. In this chapter, these practitioners who have made significant contributions to social work by giving reports and opinions about the measures taken by the courts about the children dragged into crime, determining the criminal tendencies of the children and the necessary precautions and training, are examined closely in the context of the Turkish legal system. The chapter includes the issues of judicial control, protective and supportive measures, preparation of a plan for the implementation of cautionary decisions, confidentiality, the role of the social worker and the social worker board for children who are dragged into crime and in need of protection.

scholarly journals Examining the Effect of Empowerment, Teamwork and Training on Employee Satisfaction in the Headquarters of the Tehran Social Security Organization

2019 ◽  
Vol 9 (4) ◽  
pp. 148
Author(s):  
Halimeh Eskandari ◽  
Attieh S. Mirakbari
Keyword(s):  
Job Satisfaction ◽  
Social Security ◽  
Structural Equation ◽  
Simple Random Sampling ◽  
Equation Modeling ◽  
Senior Managers ◽  
The Social ◽  
The Status ◽  
Bartlett Test

The status and role of human resources in the progress and development of the organization as the main source of the organization is of great importance and credit. Here, job satisfaction is more and more sought after by senior managers of the organizations. Thus, it is important to develop proper policies and plans for decision makers about the factors effective in increasing job satisfaction of employees. Thus, the purpose of this paper was to investigate the effect of empowerment, teamwork and education on job satisfaction of employees at the headquarters of the Tehran Social Security Organization. The research method was descriptive-correlational and the population was 1200 employees of the headquarters of the Social Security Organization (HSSO). Of these, 305 were selected based on Cochran's formula by simple random sampling. According to the Kemo and Bartlett test done, the research data are of sufficient reliability, so for analyzing the assumptions of the research, factor analysis and structural equation modeling tests were used with the help of SPSS21 and LISREL 8.83 software. The results of the research indicated that empowerment of employees, teamwork, and education had a positive and significant effect on job satisfaction. In addition, staff training and teamwork have a positive and significant effect on employee empowerment.

scholarly journals Aggressive Youthful Action. The Role of the School in Youth Deviance

2020 ◽  
Vol 4 (2) ◽  
pp. p29
Author(s):  
Dott. Domenica Ina Giarrizzo ◽  
Dott. Annalisa Grammegna
Keyword(s):  
Young People ◽  
Aggressive Behavior ◽  
Educational Institutions ◽  
Economic Systems ◽  
Social Psychological ◽  
Economic Distress ◽  
The Social ◽  
And Training

In Italy, as in many countries, it is difficult to measure the phenomenon of youthful deviance and associate it with the role of educational institutions in growth and training. It is a silent, hidden, overbearing bond, which is not measurable by the indicators represented in the social, psychological and economic systems and which often hides one or many truths (misunderstandings, personal, family and socio-economic distress, baby crime, gang initiation). We will try to highlight the elements of this link.What can be done to reduce the discomfort of young people that very often results in aggressive behavior towards themselves and towards others?

scholarly journals Exploring the experiences of practice teachers who are not social workers

2012 ◽  
Vol 9 (2) ◽  
pp. 33-56
Author(s):  
Chris Laycock ◽  
Laura Walker ◽  
Laura Heath
Keyword(s):  
Social Work ◽  
Focus Group ◽  
Social Workers ◽  
Social Work Students ◽  
The Social ◽  
Practice Teaching ◽  
The Uk ◽  
Work Student ◽  
And Training

Professionals without a social work qualification have been involved in the practice teaching of social work students since the days of CCETSW (the former education and training body for social work in the UK). Historically this has always happened more in the voluntary sector. With the advent of the Social Work Degree in England, the 50% increase in demand for placements in a variety of settings has seen reliance on practice teachers who are not social workers.This raises some interesting questions about how professionals who are not social workers should be trained and supported in the role of practice teacher.We will attempt to explore these questions, drawing on responses to a questionnaire sent to a range of practice teachers in a county in northern England as well as feedback obtained from a focus group drawn from respondents to the questionnaire. The participants in the research came from a range of work backgrounds in the voluntary and statutory sectors. The experiences discussed in the research, in the main, relate to the Diploma in Social Work (the former UK qualification) as the degree only started in 2003- 2004. We will refer to research participants as Practice Teachers. The key criterion for involvement was that all participants in the study had had sole responsibility for at least one social work student.

Le champ des possibles face au changement climatique (Colloque de l'Académie des sciences)

2021 ◽  
pp. 059
Author(s):  
Serge Planton ◽  
Hervé Le Treut
Keyword(s):  
Climate Change ◽  
Human Sciences ◽  
Changement Climatique ◽  
Young Professionals ◽  
Political Role ◽  
Académie Des Sciences ◽  
The Social ◽  
Sciences Humaines ◽  
And Training

Le colloque qui s'est tenu à l'Académie des sciences en janvier 2020 « Face au changement climatique, le champ des possibles » a permis de faire un tour d'horizon de solutions à mettre en oeuvre pour faire face au défi du changement climatique sous l'éclairage de la recherche scientifique. Nous revenons ici sur l'une des sessions de ce colloque au cours de laquelle un débat a été ouvert entre les intervenants et une vingtaine de jeunes étudiants, post-doctorants ou jeunes actifs invités à cette occasion. Ces échanges ont permis de revenir sur les questions du rôle social et politique des scientifiques, sur la place des sciences humaines sur les thèmes du colloque, sur les solutions à mettre en oeuvre dans le domaine social et l'interrogation sur certaines solutions technologiques, ainsi que sur les questions d'éducation et de formation. The colloquium held at the Académie des sciences in January 2020 'Face au changement climatique, le champ des possibles' provided an overview of the solutions to be implemented to address the challenge of climate change in the light of scientific research. We return here to one of the sessions of this colloquium during which a debate was opened between the speakers and some twenty young students, post-doctorates, or young professionals invited on this occasion. These exchanges made it possible to return to the questions of the social and political role of scientists, to the place of the human sciences on the topics of the colloquium, to the solutions to be implemented in the social field and to the questioning on certain technological solutions, as well as on education and training issues.

scholarly journals Taste, Sensation, and Skill in the Sociology of Consumption

2018 ◽  
pp. 472-486
Author(s):  
David Wright
Keyword(s):  
Aesthetic Judgment ◽  
The Body ◽  
Taste Sensation ◽  
Sociological Study ◽  
The Social ◽  
The Aesthetic ◽  
Sociology Of Consumption ◽  
And Training ◽  
Is Value

This chapter re-examines foundational philosophical controversies about the meaning of taste and reflects on how tastes have been understood by sociologists. It argues these insights, while revealing the social patterning of tastes, have also obscured the extent to which tastes are bound up both with sensory experience and with the process of learning the management of the body and its responses to the world. It concludes that, while the substantive weight of the sociological study of tastes has concerned itself with questions of the aesthetic and to the identification of different dispositions held by individuals and groups in relation to aesthetic judgment, there is value, in understanding contemporary cultures, to building up those accounts of taste that are more oriented to questions of the ascetic and to the role of restraint and training in the development and cultivation of tastes.

scholarly journals Factors Influencing A Customer-Service Culture In A Higher Education Environment

2004 ◽  
Vol 2 (2) ◽  
Author(s):  
Jacques Liebenberg ◽  
Neil Barnes
Keyword(s):  
Higher Education ◽  
Job Satisfaction ◽  
Customer Service ◽  
Organisational Culture ◽  
Learner Satisfaction ◽  
Staff Members ◽  
Education Environment ◽  
Customer Care ◽  
The Relationship

The higher education environment is experiencing significant changes, and the focus is moving to competitiveness and customer care. The role of organisational culture and job satisfaction in the delivery of quality customer service was investigated in this study. The indications are that a relationship should exist between organisational culture and learner satisfaction, but it transpired that the relationship between staff members’ job satisfaction and learner satisfaction was not significant. An evaluation of a proposed learner-satisfaction model revealed interesting dynamics influencing relationships between the core dimensions studied. OpsommingDie hoëronderwysomgewing is besig om betekenisvol te verander, en die fokus is besig om na mededingendheid en kliëntesorg te verskuif. Die rol van organisasiekultuur en werksbevrediging in die lewering van hoëgehaltekliëntediens is in hierdie studie ondersoek. Daar is aanduidings dat daar ’n verband tussen organisasiekultuur en leerdertevredenheid is, maar dit het geblyk dat daar nie ’n betekenisvolle verband tussen werksbevrediging en leerdertevredenheid is nie. ’n Evaluering van ’n voorgestelde leerdertevredenheidsmodel het interessante dinamika wat die verhouding tussen die kerndimensies van die studie beïnvloed, aan die lig gebring.

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