scholarly journals Testing the Validity of a Proposed Model for Measuring Customer Satisfaction in Libyan banks Using Confirmatory Factor Analysis

2015 ◽  
Vol 4 (11) ◽  
pp. 1190-1193
Keyword(s):  
Factor Analysis ◽  
Confirmatory Factor Analysis ◽  
Customer Satisfaction ◽  
Proposed Model ◽  
Confirmatory Factor

Personality Assessment Inventory: A Confirmatory Factor Analysis

1994 ◽  
Vol 79 (3_suppl) ◽  
pp. 1441-1442 ◽  
Author(s):  
Gregory J. Boyle ◽  
James Ward ◽  
Tania J. Lennon
Keyword(s):  
Factor Analysis ◽  
Confirmatory Factor Analysis ◽  
Personality Assessment ◽  
Personality Assessment Inventory ◽  
Higher Order ◽  
Self Report ◽  
Proposed Model ◽  
Confirmatory Factor ◽  
Order Factor ◽  
Report Measure

The Personality Assessment Inventory is a recently constructed multidimensional self-report measure of personality traits. Morey reported the results of a scale factoring, claiming that the instrument measures four separate higher-order dimensions; however, in an independent Australian study of the psychometric properties of the inventory, Boyle and Lennon found five higher-order dimensions, using factor analytic procedures intended to maximize simple structure. The present paper reports the results of a confirmatory factor analysis for the proposed model based on the Australian data. The results indicate that the model does not provide a satisfactory fit, raising questions about the higher-order factor structure.

scholarly journals Measuring Internet Retail Service Quality Using Confirmatory Factor Analysis

2021 ◽  
Vol 23 (2) ◽  
Author(s):  
Jyoti Kumari ◽  
Keyword(s):  
Factor Analysis ◽  
Confirmatory Factor Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Online Marketing ◽  
Early Years ◽  
Retail Service ◽  
Confirmatory Factor ◽  
Internet Retail ◽  
Online Stores

In the early years of online retailing, having an online presence and low prices were believed to be key drivers of success. More recently, electronic service quality has become essential as an online marketing strategy. Online stores provide higher service quality to create online customer loyalty, improve customer satisfaction and keep a lasting competitive advantage. Despite its recognized significance, there are few comprehensive empirical researches that analyze the quality of Internet retail services. Therefore, there is always a scope of conducting study on the development of e-service quality scales. This paper demonstrates the development of a new scale having new measures for measuring customer satisfaction and patronage intention in e-retailing. For the purpose, Confirmatory factor Analysis was used using AMOS 16.After analysis, the measures like website design, fulfillment, personalization, customer service and ratings & reviews are identified the crucial measures for determining the satisfaction level and patronage intentions of online customers. At the end of this paper, limitations and future scope of the study was given.

scholarly journals Evidence of Validity of a Modern Homonegativity Measure against Gays and Lesbians

Psico-USF ◽  
2019 ◽  
Vol 24 (4) ◽  
pp. 673-684 ◽  
Author(s):  
Kaline da Silva Lima ◽  
Juliana Maria Vieira Tenório ◽  
Francisco Romário ◽  
Luã Medeiros Fernandes de Melo ◽  
Josemberg Moura de Andrade
Keyword(s):  
Factor Analysis ◽  
Item Response Theory ◽  
Confirmatory Factor Analysis ◽  
Item Response ◽  
The Other ◽  
Validity Evidence ◽  
Proposed Model ◽  
Confirmatory Factor ◽  
Parallel Forms ◽  
High Degree

Abstract The goal of this research was to adapt and obtain validity evidence of the Modern Homonegativity Scale (MHS), which is set by two parallel forms with 12 items, one of them referring to gays (MHS-G) and the other referring to lesbians (MHS-L). In the first study 418 heterosexuals between 18 and 58 years old (M = 24,9; SD = 7,23), mostly women (66,3%) living at João Pessoa-PB (50,5%) answered. Both scales have shown as unidimensional and containing a high degree of internal consistency. The second study had the participation of 273 heterosexuals between 18 and 55 years old (M = 23,7; SD = 6,33), mostly women (69%). The confirmatory factor analysis showed satisfactory adjustment indexes for the proposed model and the Item Response Theory (IRT) demonstrated a good degree of discrimination and variation of the difficulty parameters. Therefore, we may conclude MHS is psychometrically valid, easily applicable and can be used in research contexts.

Identifying And Measuring Customer Delight In The Hospitality Industry

2020 ◽  
Author(s):  
Dalilis Escobar Rivera ◽  
Marti Casadesús Fa ◽  
Alexandra Simon Villar
Keyword(s):  
Factor Analysis ◽  
Confirmatory Factor Analysis ◽  
Hospitality Industry ◽  
Measurement Scale ◽  
Research Model ◽  
Emotional Factors ◽  
Proposed Model ◽  
Confirmatory Factor ◽  
Customer Delight

The aim of this study is to identify customer delight by developing a research model and measurement scale in the hospitality industry that includes cognitive and emotional factors. The main analysis to support the research uses a confirmatory factor analysis, while collected data represent 186 tourism experiences in hotels and restaurants. The model describes a way to appraise memorable experiences by customers and the positive significance of emotions based on their needs. The authors argue that managing designed experiences and considering a customer’s service ideal from the factors in the proposed model could be the basis for achieving customer delight in the hospitality industry.

scholarly journals Psychometric proprieties of the portuguese version of the frost multidimensional perfectionism scale

2017 ◽  
Vol 10 (1) ◽  
pp. 8-17 ◽  
Author(s):  
Marco Estêvão Coreia
Keyword(s):  
Factor Analysis ◽  
Confirmatory Factor Analysis ◽  
Concurrent Validity ◽  
Convergent Validity ◽  
Discriminant Validity ◽  
Group Analysis ◽  
Portuguese Version ◽  
Proposed Model ◽  
Confirmatory Factor ◽  
Good Internal Consistency

Abstract: Perfectionism is defined as the desire to achieve the highest standards of performance, in combination with unduly critical evaluations of one´s performance (Frost, Marten, Lahart, & Rosenblate, 1990). This study was designed to analyse the psychometric proprieties of the Portuguese version of the Frost Multidimensional Perfectionism Scale (MPS-F) using confirmatory factor analysis. A total of 556 Portuguese athletes completed the MPS-F. Confirmatory factor analysis was employed to test whether the proposed multi-factorial structure of MPS-F fits the Portuguese data well. The psychometric properties of the new model indicated that all constructs had good internal consistency, convergent validity, and discriminant validity. A multi-group analysis showed the cross validity of the model. The correlations between perfectionism, fear of failure and sport anxiety measures revealed evidence of its concurrent validity, providing evidence for the proposed model as a valid tool for assessing perfectionism in Portuguese sport contexts.

scholarly journals Adaptation of the Scale of Factors of Sports Sponsorship Policy to Turkish

2020 ◽  
Vol 17 (3) ◽  
pp. 889-899
Author(s):  
Yeliz Eratlı Şirin ◽  
Mehmet Metin ◽  
Saadet Gönen Yıldız ◽  
Tayfun Şirin
Keyword(s):  
Factor Analysis ◽  
Corporate Social Responsibility ◽  
Confirmatory Factor Analysis ◽  
Customer Satisfaction ◽  
Social Responsibility ◽  
Internal Consistency ◽  
Cronbach's Alpha ◽  
Confirmatory Factor ◽  
Sports Sponsorship ◽  
Corporate Social

The aim of this study is to adapt the Drivers of Sports Sponsorship Policy developed by Miragaia et al. (2017) to Turkish and to present the results of the validity and reliability study. 100 managers and employees in public and private sectors participated in the study. DFA (confirmatory factor analysis) were performed for the construct validity studies of the scale and Cronbach’s Alpha internal consistency and composite coefficients were examined for reliability studies. In result of confirmatory factor analysis, the 19-item scale, which consists of four factors: customer satisfaction, corporatereputation, innovation and corporate social responsibility, was foundto be adjusting good.Internal consistency coefficients of the scale are updated as customer satisfaction dimension 0,65, corporate reputation dimension 0,79, innovation dimension 0,65 and corporate social responsibility dimension 0,84.The total internal consistency coefficient of the scale is α = 0,83. The total correlations of the factors in the scale were calculated between 0,259 and 0,466.The analyzes showed that the Turkish form of the scale was a valid and reliable measurement tool. ​Extended English summary is in the end of Full Text PDF (TURKISH) file.   Özet   Bu çalışmanın amacı, Miragaia ve arkadaşları (2017) tarafından geliştirilen Spor Sponsorluğu Politikasının Faktörleri’ni (Drivers of Sports Sponsorship Policy) Türkçeye uyarlamak ve geçerlik güvenirlik çalışma sonuçlarını ortaya koymaktadır. Araştırmaya kamu ve özel sektörde görev alan 100 yönetici ve çalışan katılmıştır. Ölçeğin yapı geçerlik çalışmaları için DFA (doğrulayıcı faktör analizi) yapılmış, güvenirlik çalışmaları için Cronbach’s Alpha iç tutarlılık ve kompozit katsayılarına bakılmıştır. Müşteri memnuniyeti, kurumsal itibar, yenilikçilik ve kurumsal sosyal sorumluluk olmak üzere dört faktörden oluşan 19 maddelik ölçeğe ilişkin modelin doğrulayıcı faktör analizi sonucunda iyi uyum sağladığı bulunmuştur. Ölçeğe ait iç tutarlık katsayıları ise müşteri memnuniyeti boyutu 0,65, kurumsal itibar boyutu 0,79, yenilikçilik boyutu 0,65 ve kurumsal sosyal sorumluluğu boyutu 0,84 olarak bulunmuştur. Ölçeğin toplam iç tutarlık katsayısı ise α = 0,83’tür. Ölçekteki faktörlerin toplam korelasyonları 0,259 ile 0,466 arasında hesaplanmıştır. Analizler ölçeğin Türkçe formunun geçerli ve güvenilir bir ölçme aracı olduğunu göstermiştir.

scholarly journals THE INFLUENCE OF PRICE AND SERVICE QUALITY OF BRAND IMAGE AND ITS IMPACT ON CUSTOMER SATISFACTION GOJEK (STUDENTS STUDY ON A STATE UNIVERSITY OF JAKARTA)

2015 ◽  
Vol 6 (2) ◽  
pp. 639
Author(s):  
Mohammad Rizan ◽  
Dahliana Yulianti ◽  
Rahmi Rahmi
Keyword(s):  
Factor Analysis ◽  
Confirmatory Factor Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Significant Influence ◽  
Brand Image ◽  
Sampling Techniques ◽  
State University ◽  
Confirmatory Factor

The purpose of the research are to: test empirically influence of price to brand image on customer satisfaction Gojek, test empirically influence of service quality to brand image on customer satisfaction Gojek, test empirically influence of price on customer satisfaction Gojek, test empirically influence of service quality on customer satisfaction Gojek, test empirically influence of brand image on customer satisfaction Gojek. This study used confirmatory factor analysis. The research was conducted in State University of Jakarta and used purposive sampling techniques, while the data collecting technique used questionaire, SPSS and SEM LISREL for data processing. The result shows a significant influence of price and service quality for brand image and its impact on customer satisfaction.   Keywords: price, service quality, brand image, customer satisfaction

scholarly journals ANALISIS KUALITAS LAYANAN ATM DAN KEPUASAN PENGGUNA TERHADAP LOYALITAS PELANGGAN DENGAN PENDEKATAN STRUCTURAL EQUATION MODELLING

2016 ◽  
Vol 3 (1) ◽  
Author(s):  
Sandra A. Zanny ◽  
Deni Danial Kesa
Keyword(s):  
Factor Analysis ◽  
Confirmatory Factor Analysis ◽  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Structural Equation ◽  
Quality Information ◽  
Private Bank ◽  
Confirmatory Factor ◽  
The Impact

AbstractThis research has been prepared for the purpose of reviewing the impact of the quality ofservices provided by ATM on one of the largest private bank in Indonesia on customer loyalty. Inthis case the quality of the service will be tested at one of the ATM Bank the largest private bank inIndonesia which consists of quality information and quality on customer loyalty ATM system onone of the largest private bank in Indonesia which is mediated by customer satisfaction. T-countvalue obtained from Confirmatory Factor Analysis (CFA) for all variables showed that all thequestions are included in all variables statistically significant. The coefficient of Goodness of Fitmeets the requirements of the suitability of a model, it can be concluded that in general, the modelobtained has a good level of compatibility. ATM service quality has a statistically significantpositive relationship with customer loyalty. Satisfaction with the quality of the information contentof ATM and satisfaction with the performance of the ATM system did in fact have a positiverelationship with customer satisfaction. Variable satisfaction statistically significant influenced bytwo independent variables, namely variable quality and Quality Information System. Satisfactionwill impact on the confidence of customers to use ATMs that will appear on the ATM customerloyalty to the Bank. In accordance with the hypothesis that the satisfaction variables provide astatistically significant effect on the variable loyalty.Key words : ATM, Confirmatory Factor Analysis,Kandungan informasi, kualitas system, loyalitas

Decentralization: Operationalization and measurement model

2016 ◽  
Vol 19 (3) ◽  
pp. 275-307 ◽  
Author(s):  
Boris Morozov
Keyword(s):  
Factor Analysis ◽  
Confirmatory Factor Analysis ◽  
Hypothesis Testing ◽  
Measurement Model ◽  
Focus Of Attention ◽  
Two Dimensions ◽  
Data Set ◽  
Proposed Model ◽  
Confirmatory Factor

Decentralization has been a continual focus of attention of both scholars and practitioners for more than half a century. Even though there is a general agreement on what decentralization is, there is no consensus about how it should be measured. This article builds on the existing body of literature that specifies three major dimensions of decentralization: political, administrative, and economic. The article offers a measurement model that unifies these dimensions in a meaningful manner that allows for comparison across countries. The proposed model is then empirically tested using confirmatory factor analysis of a data set of 37 countries over the period 2000-2009. This factor analysis reveals that there are, in fact, only two dimensions of the decentralization process. The newly developed modelʼs index illustrates that the conceptually challenging processes of decentralization can be accurately measured and analyzed. The index can be used for hypothesis testing of the causality role of decentralization.

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