scholarly journals Sincerity in Acted Speech: Presenting the Sincere Apology Corpus and Results

2019 ◽  
Author(s):  
Alice Baird ◽  
Eduardo Coutinho ◽  
Julia Hirschberg ◽  
Björn W. Schuller
Keyword(s):  
Sincere Apology

Responsibility and Blame

2018 ◽  
Author(s):  
Joshua M. Sharfstein
Keyword(s):  
Public Health ◽  
Health Agency ◽  
Public Health Response ◽  
Difficult Situation ◽  
Health Training ◽  
Health Response ◽  
Public Health Training ◽  
Health Agencies ◽  
Sincere Apology

Issues of responsibility and blame are very rarely discussed in public health training, but are seldom forgotten in practice. Blame often follows a crisis, and leaders of health agencies should be able to think strategically about how to handle such accusations before being faced with the pain of dealing with them. When the health agency is not at all at fault, officials can make the case for a strong public health response without reservation. When the agency is entirely to blame, a quick and sincere apology can allow the agency to retain credibility. The most difficult situation is when the agency is partly to blame. The goal in this situation is to accept the appropriate amount of blame while working quickly to resolve the crisis.

scholarly journals Strategies of Conflict Resolution and Mitigation: The Potential of the Speech Act of Apologizing in the Perspective of Intercultural Pragmatics

2020 ◽  
pp. 6-17
Author(s):  
Renate Rathmayr
Keyword(s):  
Conflict Resolution ◽  
Speech Act ◽  
Corrective Action ◽  
Intermediate Position ◽  
Culturally Specific ◽  
Performative Utterance ◽  
Literary Sources ◽  
Sincere Apology ◽  
State Relations ◽  
Responsible Person

The article considers the linguistic and communicative nature of an apology (a request for forgiveness) as a corrective action that is aimed at preventing or mitigating conflict. By analyzing speech situations from Russian and Austrian culture and their illustrations in literary sources, it is established that apology occupies an intermediate position between performative and non-performative utterance. There have been recorded the situations, where even serious damage can be removed by an apology or an apology in combination with compensation. There are three categories of apologies: metacommunicative, conventional and substantive apologies. The latter two are described in the article. The hypothesis of the study is substantiated by the thesis that the apology depends not only on the severity of the damage, but also on the traditions of culture and peculiarities of the communicative situation. This issue is one of the insufficiently studied questions of linguistics. The article allocates the cultural universals of apologetic speech actions and culturally specific features of apology situations in Russian and Austrian cultures. It is shown that in the sphere of politics, even decades after the infliction of serious harm, a sincere apology for an insult or violation of the norms of behavior, uttered by the responsible person or his descendant, can be the basis for improving inter-state relations.

History of the Comfort Women Movement

2020 ◽  
pp. 13-48
Author(s):  
Eika Tai
Keyword(s):  
Japanese Society ◽  
War Crimes ◽  
Public Attitude ◽  
Comfort Women ◽  
Sexual Slavery ◽  
History Of ◽  
The Government ◽  
International War ◽  
Sincere Apology ◽  
Historical Periods

I trace the history of the comfort women movement, describing what activists in Japan have done collectively for the movement’s major objectives, the Japanese government’s sincere apology and legal compensations. In doing so, I provide sociopolitical contexts for understanding the activist narratives, which are about what they have thought and felt personally. The activists have modified strategies according to the shifting positions of the government and the international community and the changing public attitude in Japanese society toward the issue. I discuss seven topics chronologically ordered with some overlaps in their historical periods: the rise of the movement; the spread of the movement; the Asian Women’s Fund; the Women’s International War Crimes Tribunal on Japan’s Military Sexual Slavery; lawsuits; legislative resolution; and fighting in isolated Japan.

Onclogists' Difficulties in Facing and Disclosing Medical Errors: Suggestions for the Clinic

2012 ◽  
pp. e24-e27
Author(s):  
Antonella Surbone
Keyword(s):  
Medical Errors ◽  
Truth Telling ◽  
Cancer Treatments ◽  
Safety Measures ◽  
Existential Suffering ◽  
Clinical Scenarios ◽  
Emotional Aspects ◽  
Regulatory Bodies ◽  
Sincere Apology

Overview: Along with improved safety measures and changes in the culture of medicine, communication is key to reducing the effect of medical errors and to easing the medical, psychologic, and existential burdens they impose on all parties. Disclosure demonstrates respect for patients' autonomy and promotes patient's involvement in informed decision making about ways to correct or alleviate the effects of the error. It also enhances oncologists' integrity and helps restore trust in the patient-doctor relationship. Because of the complexity of cancer treatments and the uncertainty regarding outcomes in oncology, oncologists may rationalize nondisclosure as a way to avoid adding to the physical and existential suffering of their patients. Although there is broad agreement among professional and regulatory bodies, as well as medical ethicists, that physicians should disclose errors to patients—and physicians largely support disclosure of error to patients—studies show discrepancy between physicians' responses to hypothetical clinical scenarios of truth telling about medical errors and actual practices of withholding or tempering the truth. Among common reasons for avoiding disclosure are risk of malpractice lawsuits, fear of being exposed as incompetent, and feeling shame before patients and colleagues. Proper disclosure, however, including a sincere apology, should be part of the management of errors and of their long-term aftermaths. In disclosing medical errors, it is essential for oncologists to pay equal attention to the medical and the emotional aspects of the information they are giving and the reaction that it elicits in patients and families. Specific communication skills regarding disclosure of medical errors can be learned.

Disclosure After Complication in the OR

2013 ◽  
Author(s):  
Mark J Meyer ◽  
Norbert J Weidner
Keyword(s):  
Therapeutic Relationship ◽  
Medical Error ◽  
Adverse Outcomes ◽  
Psychological Support ◽  
Sincere Apology ◽  
Medical Mistakes

In matters of medical error and complications, patients and families overwhelmingly want to be informed. Most patients want providers to disclose if a complication or an error has occurred, and want to be informed of any possible adverse outcomes from the event. Most want to be informed immediately following an event and expect an investigation when the cause is not readily identified. When the event is due to an error, patients and families want honest disclosure and a sincere apology from those responsible. Afterward, they want continued emotional and psychological support, and they expect efforts to identify and correct the cause. Historically, physicians and institutions have been slow to fully disclose errors, especially if they were preventable. Patients have frequently not been provided with the support they require and often have felt frightened and alienated. The immediate effects of medical mistakes can be devastating, but the subsequent emotional, personal, and relational consequences can be very distressing. Silence, shame, guilt, and fractured trust disrupt the therapeutic relationship and leave patients, families, and caregivers to suffer alone.

To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery?

2020 ◽  
pp. 109467052097879
Author(s):  
Sungwoo Choi ◽  
Anna S. Mattila ◽  
Lisa E. Bolton
Keyword(s):  
Service Failure ◽  
Humanoid Robots ◽  
Advanced Technology ◽  
Service Robots ◽  
Social Perceptions ◽  
Service Firms ◽  
Service Failures ◽  
Service Failure And Recovery ◽  
Process Failure ◽  
Sincere Apology

Robots are the next wave in service technology; however, this advanced technology is not perfect. This research examines how social perceptions regarding the warmth and competence of service robots influence consumer reactions to service failures and recovery efforts by robots. We argue that humanoid (vs. nonhumanoid) service robots are more strongly associated with warmth (whereas competence does not differ). This tendency to expect greater warmth from humanoid robots has important consequences for service firms: (i) consumers are more dissatisfied due to lack of warmth following a process failure caused by a humanoid (vs. nonhumanoid; Study 1); (ii) humanoids (but not nonhumanoids) can recover a service failure by themselves via sincere apology, restoring perceptions of warmth (Study 2A); (iii) humanoids (but not nonhumanoids) can also effectively provide explanations as a recovery tactic (Study 2B); and, importantly, (iv) human intervention can be used to mitigate dissatisfaction following inadequate recovery by a nonhumanoid robot (Study 3), supporting the notion of human-robot collaboration. Taken together, this research offers theoretical implications for robot anthropomorphism and practical implications for firms employing service robots.

scholarly journals PEMAAFAN PADA ISTRI DEWASA MUDA YANG SUAMINYA PERNAH BERSELINGKUH

2018 ◽  
Vol 5 (1) ◽  
pp. 1
Author(s):  
Yulius Steven ◽  
Evi Sukmaningrum
Keyword(s):  
Young Adult ◽  
Qualitative Study ◽  
Relationship Quality ◽  
Sampling Technique ◽  
Personality Factor ◽  
Factors Affecting ◽  
High Motivation ◽  
Convenience Sampling ◽  
Sincere Apology ◽  
Depth Interviews

<p><em>Abstract </em><em>— </em><em>This study examined forgiveness process and factors affecting the process among young adult wives to overcome their spouse’s infidelity. This qualitative study was conducted using in-depth interviews to explore those variables and using two questionnaires – NEO PI-R and TRIM-18 – to measure the personality factor and the forgiveness motivation. Convenience sampling technique was used to recruit participant. This study showed that all three participants have not yet reached the final stage of forgiveness. Rumination was found in all participants as the barrier aspect that affects the process. Other factors that promote forgiveness process are reasons of forgiving, sincere apology from husband, relationship quality, and high motivation of benevolence. Furthermore, the cultural and religious factors play a major role in forgiving process.</em></p><p> </p><p>Abstrak <em>— </em>Penelitian ini bertujuan untuk melihat proses pemaafan dan faktor-faktor yang berperan dalam pemaafan pada istri dewasa muda yang suaminya pernah berselingkuh. Penelitian ini menggunakan metode kualitatif dengan pengambilan data utama melalui wawancara mendalam dan digunakan juga dua kuesioner, yaitu NEO PI-R serta TRIM-18 untuk melengkapi data wawancara. Partisipan pada penelitian ini sebanyak 3 orang dan dipilih dengan menggunakan teknik <em>convenience sampling. </em>Hasil penelitian ini menunjukkan bahwa ketiga partisipan belum sepenuhnya memaafkan suaminya yang pernah berselingkuh. Faktor yang dominan menghambat adalah adanya ruminasi, sedangkan faktor yang mendukung partisipan dalam proses pemaafannya ialah pertimbangan memaafkan, permohonan maaf yang ikhlas dari suami, kualitas hubungan, dan motivasi berbuat baik. Selain itu ditemukan juga adanya faktor budaya dan agama yang sangat kental yang berperan dalam proses pemaafan di ketiga partisipan.</p>

scholarly journals Sorry, Not Sorry: Effects of Different Types of Apologies and Self-Monitoring on Non-verbal Behaviors

2021 ◽  
Vol 12 ◽  
Author(s):  
Kyoko Yamamoto ◽  
Masanori Kimura ◽  
Miki Osaka
Keyword(s):  
Undergraduate Students ◽  
Personal Goal ◽  
Female Undergraduate ◽  
Self Monitoring ◽  
The Public ◽  
Direct Gaze ◽  
Facial Displays ◽  
Verbal Behaviors ◽  
Different Types ◽  
Sincere Apology

This study examines the effects of different types of apologies and individual differences in self-monitoring on non-verbal apology behaviors involving a server apologizing to a customer. Apologies divide into sincere apologies that reflect genuine recognition of fault, and instrumental apologies, made for achieving a personal goal such as avoiding punishment or rejection by others. Self-monitoring (public-performing and other-directedness) were also examined. Fifty-three female undergraduate students participated in the experiment. Participants were assigned randomly to either a sincere apology condition or an instrumental apology condition. They watched the film clip of the communication between a customer and server and then role-played how they would apologize if they were the server. Participants’ non-verbal behavior during the role-play was videotaped. The results showed an interaction between the apology condition and self-monitoring on non-verbal behaviors. When public-performing was low, gaze avoidance was more likely to occur with a sincere apology than an instrumental apology. There was no difference when the public-performing was high. Facial displays of apology were apparent in the instrumental apology compared to the sincere apology. This tendency became more conspicuous with increased public-performing. Our results indicated that the higher the public-performing, the more participants tried to convey the feeling of apology by combining a direct gaze and facial displays in an instrumental apology. On the other hand, results suggest that lower levels of public-performing elicited less immediacy in offering a sincere apology. Further studies are needed to determine whether these results apply to other conflict resolution situations.

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