ANALISIS DAN PERANCANGAN TATA KELOLA TI MENGGUNAKAN COBIT 4.1 DOMAIN PLAN AND ORGANIZE DAN ACQUIRE AND IMPLEMENT: STUDI KASUS PT XYZ

Companies that implement information technology should have the ability to manage the governance and the implementation of the Information Technology Governance (ITG). Application of IT Governance may support the organization in building a framework to direct and decide the utilization of IT according to the organization needs aligned with its vision, mission, values, strategy, and culture. Keputusan Minister of BUMN is the reference on good IT governance through its implementations in state-owned enterprises. According to the IT governance framework mentioned in PER-02/MBU/ 2013, COBIT 4.1 is a framework that focuses on the relationship between IT and enterprise business. Hence, in this research, COBIT (Control Objective for Information and Related Technology) 4.1 framework is used to analyze and design the IT governance. In the first phase, the maturity level is measured to analyze the maturity and gap level of the IT governance in PT. XYZ, i.e. using Plan and Organise (PO) and Acquire and Implement (AI) domains. In the next phase, the priority analysis is conducted. The result of the analysis is considered as essential and critical process take the next analysis, i.e. gap and risk analysis. Afterwards, the IT governance map is designed. The design includes policy, procedure, organization structure, technology recommendation, and processes priority related document template.

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AUDIT SISTEM INFORMASI PADA CALL CENTER PADA PT ARGA BANGUN BANGSA (ESQ LEAERSHIP CENTER) DENGAN MENGGUNAKAN FRAMEWORK COBIT

10.31219/osf.io/mnckz ◽

2018 ◽

Author(s):

khoiriazulhijah

Keyword(s):

Information Technology ◽

Call Center ◽

Performance Indicator ◽

Control Process ◽

It Governance ◽

Maturity Level ◽

Technology Governance ◽

Information Technology Governance ◽

Control Objective ◽

Level 3

Call center ESQ merupakan aplikasi berbasis web yang digunakan oleh tim telemarketing, timtelecorporate, finance, dan BM (Branch Manager) untuk menjalankan fungsi bisnis ESQ LC. Data sudah menjadiaset penting dalam perusahaan untuk mengantisipasi hal-hal yang tidak diinginkan berkaitan denganpenyalahgunaan data maka harus dilakukan audit. Pentingnya informasi, maka kebijakan tentang keamanan sistemmerupakan salah satu aspek yang sangat penting dalam sebuah sistem informasi. Audit Sistem Informasi menjadisebuah solusi untuk mengukur sejauh mana selama ini sistem call center melakukan proses DS5 dan DS11 agarESQ LC dapat melakukan perbaikan-perbaikan. IT (Information Technology) Governance merupakan strukturhubungan dan proses untuk mengarahkan dan mengendalikan organisasi untuk mencapai tujuannya denganmenambahkan nilai ketika menyeimbangkan risiko dibandingkan dengan TI dan prosesnya. Kerangka kerja COBIT(Control Objective For Information and Related Technology) versi 4.1, dimana COBIT mempunyai tujuan untukmengendalikan TI terkait dan merupakan suatu standar yang telah diakui cukup baik pada tingkat internasional.Dalam penelitian ini membahas 1 domain yaitu Deliver and Support dari 4 domain yang ada di COBIT denganpembahasan dibatasi pada tingkat control process pengelolaan data (DS11) dan memastikan keamanan sistem(DS5) untuk management awareness dan maturity level. Hasil dari audit sistem informasi adalah tingkat kinerjaproses DS5 (memastikan keamananan sistem) dan DS11 (pengelolaan data) adalah sedang. Maturiy Level DS5 danDS11 saat ini (as is) ada pada level 3 kondisi di mana perusahaan telah memiliki prosedur standar formal dantertulis yang telah disosialisasikan ke segenap jajaran manajemen dan karyawan untuk dipatuhi dan dikerjakandalam aktivitas sehari-hari tapi kurang ada pengawasan untuk menjalankan itu semua. Dan (to be) yangdiharapkan menunjukkan level 4 perusahaan memiliki indikator sebagai sasaran terhadap kinerja proses TI sertaterdapat fasilitas untuk memonitor dan mengukur prosedur yang sudah berjalan. Rekomendasi ke level 4 ITGovernance ini dibuat guna meningkatkan kinerja call center di ESQ LC. Usulan Performance Indicator danOutcome Measure diharapkan dapat diterapkan agar proses TI tercapai sesuai dengan tujuan yang diharapkandalam DS5 dan DS11.Kata Kunci: Audit, call center, IT Governance, Activities dan IT Goals, COBIT.

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Cici Cahyanti 165100109,Audit

10.31219/osf.io/p8esa ◽

2020 ◽

Author(s):

cici cahyanti

Keyword(s):

Information Technology ◽

Information Systems ◽

Business Processes ◽

It Governance ◽

System Implementation ◽

Maturity Level ◽

Technology Governance ◽

Information Technology Governance ◽

National Bank ◽

Effectiveness And Efficiency

AbstractBCA is a national bank established in 1957 and has continued to grow. Nowadays the bank has supported business processes in various companies, such as the use of attendance information systems. During this system implementation, it has been running to support the procedures of attendance activities. The purpose of this research is to get an overview of the performance of information technology governance in order to determine the extent of maturity level which is currently running, with a few aspects to consider such as effectiveness and, efficiency. The conclusion that can be drawn from the research that has been done is IT governance at the BCA has been done, although still run optimally within each IT process contained in the sub domain Monitor Evaluate Assess (MEA) on average was at 3.0 (defined process) for sub domain DS1, DS5, DS10 and ME2.Keywords— Audit SI, Absensi, BCA, COBIT 4

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Audit Tata Kelola Teknologi Informasi pada Dinas Komunikasi dan Informatika (DISKOMINFO) Kota Bandar Lampung Menggunakan Kerangka Kerja COBIT 4.1 Domain Plan and Organise dan Acquire and Implement

10.31219/osf.io/yuehf ◽

2019 ◽

Author(s):

Saproni Majid

Keyword(s):

Information Technology ◽

Human Resources ◽

It Governance ◽

Master Plan ◽

Maturity Level ◽

Technology Governance ◽

Business Goals ◽

Information Technology Governance

AbstrakDinas Komunikasi dan Informatika (DISKOMINFO) Kota Bandar lampung adalah sebuah instansi yang bertanggung jawab pada bidang komunikasi, informatika, statistik serta persandian dalam lingkungan pemerintahan. Dengan adanya tata kelola TI dapat memberikan jaminan bahwa pemanfaatan teknologi informasi sejalan dengan tujuan bisnis organisasi. Berdasarkan hasil wawancara ditemukan beberapa permasalahan dalam pengelolaan tata kelola TI seperti belum adanya SOP, kurangnya pemahaman sumber daya manusia terkait dengan tugasnya masing-masing, dan pemasangan infrastruktur yang tidak sesuai dengan Master Plan yang sudah direncanakan sehingga diperlukan adanya audit untuk mengukur seberapa jauh tingkat kematangan serta mengetahui kemungkinan terjadinya penyimpangan terhadap tata kelola TI yang telah direncanakan. COBIT 4.1 adalah kerangka kerja yang tepat untuk mengetahui tingkat kematangan tata kelola teknologi informasi. Domain yang digunakan yaitu Plan and Organise dan Acquire and Implement. Tujuan dari penelitian ini adalah untuk mendapatkan hasil evaluasi berdasarkan tingkat kematangan dan menghasilkan rekomendasi dari hasil evaluasi tersebut. Hasil nilai tingkat kematangan pada domain Plan and Organise sebesar 1,9 dan pada domain Acquire and Implement sebesar 1,28. Rekomendasi yang diberikan digunakan untuk meningkatkan nilai tingkat kematangan sehingga dapat memperbaiki tata kelola TI yang ada pada DISKOMINFO kota Bandar lampung.Kata kunci: Audit, Tata Kelola TI, COBIT 4.1, Maturity Level, Plan and Organise, Acquire and ImplementAbstractDinas Komunikasi dan Informatika (DISKOMINFO) Kota Bandar lampung is an agency that responsible for communication, informatics, statistics, and encryption within the existing government environment. The existence of IT governance can provide assurance that the utilization of information technology in line with organizational business goals. Based on the results of the interviews found several problems in the management of IT governance such as the absence of SOPs, lack of understanding of human resources related to their respective tasks, and installation of infrastructure that is not in accordance with the Master Plan that has been planned. Therefore, audit to measure how far the Maturity Level and know the possibility of deviations from planned IT Governance. COBIT 4.1 is an appropriate framework for knowing the Maturity Level of information technology governance. The domains used are Plan and Organize and Acquire and Implement. This research is to get the result of evaluation based on maturity level and produce recommendation from result of evaluation. The result of the maturity level on the Plan and Organize domain is 1.9 and the Acquire and Implement domain is 1.28. Recommendations are used to improve the value of Maturity Level to improve the existing IT governance in DISKOMINFO Kota Bandar lampung.

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The Relationship Between Digital Forensics, Corporate Governance, IT Governance, and IS Governance

Digital Crime and Forensic Science in Cyberspace ◽

10.4018/978-1-59140-872-7.ch011 ◽

2011 ◽

pp. 243-266 ◽

Cited By ~ 4

Author(s):

S.H. (Basie) von Solms ◽

C.P. (Buks) Louwrens

Keyword(s):

Information Technology ◽

Corporate Governance ◽

Information Security ◽

Digital Forensics ◽

It Governance ◽

Security Governance ◽

Technology Governance ◽

Information Technology Governance ◽

Information Security Governance ◽

The Relationship

The purpose of this chapter is twofold: Firstly, we want to determine the relationships, if any, between the discipline of digital forensics and the peer disciplines of corporate governance, information technology governance, and information security governance. Secondly, after we have determined such relationships between these disciplines, we want to determine if there is an overlap between these disciplines, and if so, investigate the content of the overlap between information technology governance and digital forensics.Therefore, we want to position the discipline of digital forensics in relation to corporate governance, information technology governance, and information security governance, and describe in detail the relationship between information technology governance and digital forensics.

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Pedoman Tata Kelola Teknologi Informasi Menggunakan It Governance Design Frame Work (Cobit) Pada PT. X

Lontar Komputer Jurnal Ilmiah Teknologi Informasi ◽

10.24843/lkjiti.2015.v06.i03.p07 ◽

2015 ◽

pp. 200

Author(s):

I Ketut Adi Purnawan

Keyword(s):

Information Technology ◽

High Risk ◽

Maturity Level ◽

Technology Governance ◽

Information Technology Governance ◽

Study Results ◽

Level 3 ◽

Frame Work ◽

Level Of Concern ◽

Monitoring And Measurement

Implementation of Information Technology (IT) in an organization require significant costs with high risk of failure [3]. Managing data is a matter that must be done continuously by the organization and accompanied by monitoring and measurement of achievement that has been done as to meet the aspect of integrity, availablility. In this study using COBIT as a frame work in preparing the guidelines for information technology governance at PT. X on DS11, which focuses on management of data about the level of concern for management (management awareness) and maturity level (maturity level). The study and analysis indicates that the level of concern for management (management awareness) PT. X already on a fairly level and maturity level for the current maturity level (as is) at level 3 (defined process) and to the expected level of maturity located at level 5 (optimized). From the overall study results showed that PT. X has recognized that the data is an important organizational asset.

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Framing Information Technology Governance in the Public Sector: Opportunities and Challenges

International Journal of Electronic Government Research ◽

10.4018/ijegr.2015100105 ◽

2015 ◽

Vol 11 (4) ◽

pp. 89-101 ◽

Cited By ~ 2

Author(s):

Khalifa Al-Farsi ◽

Ramzi EL Haddadeh

Keyword(s):

Decision Making ◽

Information Technology ◽

Public Sector ◽

It Governance ◽

Decision Makers ◽

The Public ◽

Technology Governance ◽

Support Organizations ◽

Information Technology Governance ◽

Decision Making Processes

Information technology governance is considered one of the innovative practices that can provide support for decision-makers. Interestingly, it has become increasingly a de facto for organizations in seeking to optimise their performance. In principle, information technology governance has emerged to support organizations in the integration of information technology (IT) infrastructures and the delivery of high-quality services. On the other hand, decision-making processes in public sector organisations can be multi-faceted and complex, and decision makers play an important role in implementing technology in the public sector. The aim of this paper is to shed some light on current opportunities and challenges that IT governance is experiencing in the context of public sector services. In this respect, this paper examines the factors influencing the decision-making process to fully appreciate IT governance. Furthermore, this study focuses on combining institutional and individual perspectives to explain how individuals can take decisions in response to institutional influences.

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Analisis Information Technology Governance Pada PT. Pertamina (Persero)

JURNAL INFOTEL ◽

10.20895/infotel.v5i1.113 ◽

2013 ◽

Vol 5 (1) ◽

pp. 52

Author(s):

Sisilia Thya Safitri

Keyword(s):

Information Technology ◽

Corporate Governance ◽

It Governance ◽

Technology Governance ◽

Information Technology Governance ◽

Code Of Corporate Governance

Information Technology Governance (IT Governance) merupakan faktor penting bagi organisasi atau perusahaan dalam memanfaatkan teknologi informasi. Adanya IT Governance akan memberikan jaminan bahwa pemanfaatan teknologi informasi dapat sejalan dengan tujuan organisasi. PT. Pertamina (Persero) sebagai perusahaan minyak berskala nasional yang telah berkomitmen untuk memberikan kontribusi yang terbaik bagi perekonomian Indonesia telah melakukan transformasi perusahaan menjadi dua tema besar, yaitu fundamental dan bisnis. Untuk mendukung komitmen tersebut, maka diperlukan peran IT yang besar. Pada Code of Corporate Governance PT.Pertamina, dicantumkan mengenai pentingnya penerapan IT Governance dalam mendukung proses bisnis yang dilakukan PT. Pertamina.

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PERFORMANCE MEASUREMENT OF INFORMATION TECHNOLOGY GOVERNANCE: A CASE STUDY

Jurnal Sistem Informasi ◽

10.21609/jsi.v12i2.477 ◽

2016 ◽

Vol 12 (2) ◽

pp. 57 ◽

Cited By ~ 1

Author(s):

Johanes Fernandes Andry

Keyword(s):

Information Technology ◽

Performance Measurement ◽

Business Processes ◽

Standard Procedure ◽

It Governance ◽

Competitive Advantages ◽

Technology Governance ◽

Information Technology Governance ◽

Freight Forwarder ◽

Key Aspects

Established in 2001, XYZ Cargo is a Freight Forwarder Service Company specialized in the logistic transportation located in Jakarta. XYZ Cargo has broad experiences in both ocean freight and air freight service and has more than sixty agents of partnership around the world. XYZ Cargo has implemented Information Technology (IT) that covers all key aspects of business processes of the enterprise. It has an impact on the strategic and competitive advantages of its success. Many organizations have started implementing IT governance in order to achieve the collaboration between business and IT. The purpose of this research is to get an overview of performance measurement of the currently-running IT Governance with several aspects to consider such as effectiveness, efficiency, functional unit of information technology within an organization, data integrity, safeguarding assets, reliability, confidentiality, availability, and security. The analytical tool used in this research is the COBIT 5 standard procedure by ISACA. The result of IT Governance based on COBIT 5 in domain EDM, shows average values at the level of 2.0 until 2.7 (managed process) for EDM01, EDM02, EDM03 and 1.3 until 1.7 (performed process) for EDM04, EDM05.

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Tata Kelola Teknologi Informasi Pada Sektor Publik: Penyelarasan Teknologi Informasi Dengan Visi Kepemimpinan (Studi Kasus: Kota Salatiga dan Kabupaten Bengkayang)

Jurnal Teknologi Informasi dan Ilmu Komputer ◽

10.25126/jtiik.2021865379 ◽

2021 ◽

Vol 8 (6) ◽

pp. 1319

Author(s):

Andeka Rocky Tanaamah ◽

Agustinus Fritz Wijaya ◽

Sarah Ayu Maylinda

Keyword(s):

Information Technology ◽

Good Governance ◽

It Governance ◽

Implementation Strategies ◽

It Services ◽

Adoption Of Technology ◽

The Public ◽

Technology Governance ◽

Information Technology Governance ◽

Private And Public

Tata kelola Teknologi Informasi (TI) dibutuhkan di suatu organisasi pada saat ini menjadi perhatian utama dalam mengembangkan layanan yang telah berbasis TI. Adanya kebutuhan untuk menghasilkan kualitas layanan TI yang kredibel dan transparan telah mendorong setiap organisasi baik sektor swasta maupun sektor publik. Beberapa penelitian menunjukkan bahwa 75% adopsi suatu teknologi sering berujung kegagalan. Persoalan utama yang menyebabkan kegagalan implementasi Information Technology Governance (ITG) terletak pada operasional TI. Penelitian ini bertujuan untuk: 1) mengidentifikasi faktor-faktor kepemimpinan yang menitikberatkan kepada TI berpengaruh dalam keberhasilan maupun kegagalan implementasi tata kelola TI; (2) Sejauh mana mana visi kepemimpinan dapat mendorong implementasi ITG pada Sektor Publik. Metode kualitatif digunakan untuk memecahkan masalah tersebut, lokasi penelitian ini berada di Kota Salatiga dan Kabupaten Bengkayang. Dalam penelitian ini ditemukan faktor-faktor yang berperan seperti: komitmen kepala daerah, kemampuan dalam menjabarkan visi dan misi, ketersediaan regulasi dan aturan, dukungan untuk mengimplementasikan TI, kemampuan dalam konsolidasi dan pengelolaan, penataan kelembagaan, dukungan dan alokasi anggaran, ketersediaan infrastruktur, sumber daya manusia, dan kemampuan dalam mengembangkan strategi implementasi. Oleh karena faktor tersebut, dukungan visi kepemimpinan dalam mengembangkan tata kelola pemerintahan dapat menjadi basis reformasi birokrasi. AbstractInformation Technology (IT) governance is required in an organization is currently a major concern in developing IT-based services. The need to produce quality IT services that are credible and transparent has encouraged every organization, both private and public sectors. Several studies show that 75% of the adoption of technology often leads to failure. The main problem that causes the failure of the implementation of Information Technology Governance (ITG) lies in IT operations. This study aims to: 1) identify leadership factors that focus on IT that influence the success or failure of IT governance implementation; (2) The extent to which the leadership vision can encourage the implementation of ITG in the Public Sector. Qualitative methods are used to solve the problem, the location of this research is in Salatiga City and Bengkayang Regency. This study found factors that play a role such as the commitment of the regional head, the ability to describe the vision and mission, the availability of regulations and rules, support for implementing IT, the ability to consolidate and manage, institutional structuring, support, and budget allocation, availability of infrastructure, resources human resources, and the ability to develop implementation strategies. Because of these factors, the support for the vision of leadership in developing good governance can be the basis for bureaucratic reform.

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Rancangan Tata Kelola Teknologi Informasi Menggunakan Framework COBIT 2019 (Studi Kasus: PT XYZ)

INFORMATION MANAGEMENT FOR EDUCATORS AND PROFESSIONALS : Journal of Information Management ◽

10.51211/imbi.v5i1.1410 ◽

2020 ◽

Vol 5 (1) ◽

pp. 1

Author(s):

Ahmad Maulana Fikri ◽

Hesti Shofia Priastika ◽

Nadine Octaraisya ◽

Sadriansyah Sadriansyah ◽

Lovinta Happy Trinawati

Keyword(s):

Information Technology ◽

Model Evaluation ◽

Service Management ◽

Core Model ◽

Maturity Level ◽

Technology Governance ◽

Information Technology Governance ◽

Level 1 ◽

Level 2 ◽

Capability Level

Abstrak: Tata kelola teknologi informasi fokus pada teknologi informasi, sistem, manajemen kinerja dan resikonya.Kerangka kerja COBIT 2019 digunakan dalam melakukan penerapan tata kelola teknologi informasi. PT XYZ diambil bertujuan mengetahui kualitas layanan, kinerja manajemen, serta resiko pada perusahaan dengan melihat pada referensi dari laporan tahunan PT XYZ dan menganalisis nilai capability level serta maturity level. Setelah dilakukan analisis terhadap 11 design factor, didapatkan bahwa ada 5 proses domain yang memiliki nilai diatas 75% yaitu BAI02, BAI03, BAI06, DSS02, dan DSS04 kemudian dilanjutkan dengan core model evaluation dan diperoleh hasil nilai capability level masing- masing yaitu BAI02 memiliki nilai capability pada level 2; BAI03 memiliki nilai capability pada level 1; BAI06 memiliki nilai capability pada level 1; ). DSS02 memiliki nilai capability pada level 2; dan DSS04 memiliki nilai capability pada level 2, maka nilai maturity level keseluruhan dari PT XYZ adalah 1, capability level dapat ditingkatkan dengan melakukan aktivitas yang belum dilakukan oleh perusahaan sampai dengan mencapai nilai fully untuk tiap level. Kata kunci: capability, COBIT, maturity, tata kelola, teknologi. Abstract: Information technology governance focuses on information technology, systems, performance management and risk. The 2019 COBIT framework is used in implementing information technology governance. PT XYZ was taken to determine the quality of service, management performance, and risk to the company by looking at the references from the PT XYZ annual report and analyzing the capability level and maturity level. After analyzing 11 design factors, it was found that there were 5 domain processes that had values above 75%, namely BAI02, BAI03, BAI06, DSS02, and DSS04 then continued with core model evaluation and the results obtained for each capability level, namely BAI02 had a value. capability at level 2; BAI03 has capability value at level 1; BAI06 has a capability value at level 1; ). DSS02 has capability value at level 2; and DSS04 has a capability value at level 2, so the overall maturity level of PT XYZ is 1, the capability level can be increased by doing activities that the company has not done until it reaches the full value for each level. Keywords: capability, COBIT, governance, maturity, technology.

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