Creating a Conversational Agent in Psychotherapy Using Natural Language Processing: Recognizing User Intents (Preprint)

2021 ◽  
Author(s):  
Olga iCognito group ◽  
Andrey Zakharov
Keyword(s):  
Artificial Intelligence ◽  
Language Processing ◽  
Interpersonal Relations ◽  
Emotional State ◽  
Conversational Agent ◽  
Intent Recognition ◽  
Self Help ◽  
User Query ◽  
Tree Algorithms ◽  
Commit Suicide

BACKGROUND In recent years there has been a growth of psychological chatbots performing important functions from checking symptoms to providing psychoeducation and guiding self-help exercises. Technologically these chatbots are based on traditional decision-tree algorithms with limited keyword recognition. A key challenge to the development of conversational artificial intelligence is intent recognition or understanding the goal that the user wants to accomplish. The user query on psychological topic is often emotional, highly contextual and non goal-oriented, and therefore may contain vague, mixed or multiple intents. OBJECTIVE In this study we attempt to identify and categorize user intents with relation to psychological topics. METHODS We collected a dataset of 43 000 logs from the iCognito Anti-depression chatbot which consists of user answers to the chatbot questions about the reason of their emotional distress. The data was labeled manually. The BERT model was used for classification. RESULTS We have identified 24 classes of user intents that can be grouped into larger categories, such as: a) intents to improve emotional state; b) intents to improve interpersonal relations; c) intents to improve physical condition; d) intents to solve practical problems; e) intents to make a decision; f) intents to harm oneself or commit suicide; g) intent to blame or criticize oneself. CONCLUSIONS This classification may be used for the development of conversational artificial intelligence in the field of psychotherapy.

Creating an AI-Conversational Agent in Psychotherapy: Recognizing User Intents

2021 ◽  
Author(s):  
Olga Troitskaya ◽  
Andrey Zakharov
Keyword(s):  
Artificial Intelligence ◽  
Decision Tree ◽  
Interpersonal Relations ◽  
Emotional State ◽  
Conversational Agent ◽  
Intent Recognition ◽  
Self Help ◽  
User Query ◽  
Tree Algorithms ◽  
Commit Suicide

In recent years there has been a growth of psychological chatbots performing important functions from checking symptoms to providing psychoeducation and guiding self-help exercises. Technologically these chatbots are based on traditional decision-tree algorithms with limited keyword recognition. A key challenge to the development of conversational artificial intelligence is intent recognition or understanding the goal that the user wants to accomplish. The user query on psychological topic is often emotional, highly contextual and non goal-oriented, and therefore may contain vague, mixed or multiple intents. In this study we made an attempt to identify and categorize user intents with relation to psychological topics using the database of 43 000 messages from iCognito Anti-depression chatbot. We have identified 24 classes of user intents that can be grouped into larger categories, such as: a) intents to improve emotional state; b) intents to improve interpersonal relations; c) intents to improve physical condition; d) intents to solve practical problems; e) intents to make a decision; f) intents to harm oneself or commit suicide; g) intent to blame or criticize oneself. This classification may be used for the development of conversational artificial intelligence in the field of psychotherapy.

Reports of the Workshops Held at the 2019 AAAI Conference on Artificial Intelligence

AI Magazine ◽  
2019 ◽  
Vol 40 (3) ◽  
pp. 67-78
Author(s):  
Guy Barash ◽  
Mauricio Castillo-Effen ◽  
Niyati Chhaya ◽  
Peter Clark ◽  
Huáscar Espinoza ◽  
...  
Keyword(s):  
Artificial Intelligence ◽  
Language Processing ◽  
Cyber Security ◽  
Question Answering ◽  
Intent Recognition ◽  
Affective Content ◽  
Learning Plan ◽  
Dialog System ◽  
Affective Content Analysis ◽  
Games And Simulations

The workshop program of the Association for the Advancement of Artificial Intelligence’s 33rd Conference on Artificial Intelligence (AAAI-19) was held in Honolulu, Hawaii, on Sunday and Monday, January 27–28, 2019. There were fifteen workshops in the program: Affective Content Analysis: Modeling Affect-in-Action, Agile Robotics for Industrial Automation Competition, Artificial Intelligence for Cyber Security, Artificial Intelligence Safety, Dialog System Technology Challenge, Engineering Dependable and Secure Machine Learning Systems, Games and Simulations for Artificial Intelligence, Health Intelligence, Knowledge Extraction from Games, Network Interpretability for Deep Learning, Plan, Activity, and Intent Recognition, Reasoning and Learning for Human-Machine Dialogues, Reasoning for Complex Question Answering, Recommender Systems Meet Natural Language Processing, Reinforcement Learning in Games, and Reproducible AI. This report contains brief summaries of the all the workshops that were held.

scholarly journals Ai Healthcare Interactive Talking Agent using Nlp

2019 ◽  
Vol 9 (1) ◽  
pp. 3470-3473
Keyword(s):  
Artificial Intelligence ◽  
Language Processing ◽  
Weight Maintenance ◽  
Computer Application ◽  
Active Lifestyle ◽  
Language Understanding ◽  
Self Help ◽  
Physical Exercises ◽  
Good Nutrition ◽  
Intelligence Service

Good nutrition plays an important part in leading an active lifestyle. Combined with physical exercises, the diet can benefit people to maintain their weight, reduce the possibility of diseases and improve overall health. A self-help motivational tool for weight maintenance is a good option. This paper presents an interactive talking agent that is a chatbot. A chatbot is a piece of software that operates a conversation using textual methods. Chatbot will start communication with the user and help to solve the concern by initiating a human way conversation using Language Understanding Intelligence Service (LUIS) concept. Natural language processing (NLP) is the capability of a computer application for understanding human dialect. It is one of the part of Artificial Intelligence (AI). Each language has a different morphology the chatbot has to be able to separate words into individual morphemes. Morphology is one of the tasks that NLP should be able to handle.

Designing a Chat-Bot for College Information using Information Retrieval and Automatic Text Summarization Techniques

2020 ◽  
Vol 01 ◽  
Author(s):  
Radha Guha
Keyword(s):  
Information Retrieval ◽  
Language Processing ◽  
Latent Dirichlet Allocation ◽  
Semantic Analysis ◽  
Text Summarization ◽  
The Internet ◽  
Specific Domain ◽  
User Query ◽  
College Information ◽  
Chat Bot

Background:: In the era of information overload it is very difficult for a human reader to make sense of the vast information available in the internet quickly. Even for a specific domain like college or university website it may be difficult for a user to browse through all the links to get the relevant answers quickly. Objective:: In this scenario, design of a chat-bot which can answer questions related to college information and compare between colleges will be very useful and novel. Methods:: In this paper a novel conversational interface chat-bot application with information retrieval and text summariza-tion skill is designed and implemented. Firstly this chat-bot has a simple dialog skill when it can understand the user query intent, it responds from the stored collection of answers. Secondly for unknown queries, this chat-bot can search the internet and then perform text summarization using advanced techniques of natural language processing (NLP) and text mining (TM). Results:: The advancement of NLP capability of information retrieval and text summarization using machine learning tech-niques of Latent Semantic Analysis(LSI), Latent Dirichlet Allocation (LDA), Word2Vec, Global Vector (GloVe) and Tex-tRank are reviewed and compared in this paper first before implementing them for the chat-bot design. This chat-bot im-proves user experience tremendously by getting answers to specific queries concisely which takes less time than to read the entire document. Students, parents and faculty can get the answers for variety of information like admission criteria, fees, course offerings, notice board, attendance, grades, placements, faculty profile, research papers and patents etc. more effi-ciently. Conclusion:: The purpose of this paper was to follow the advancement in NLP technologies and implement them in a novel application.

scholarly journals Does higher education properly prepare graduates for the growing artificial intelligence market? Gaps identification using text mining

2021 ◽  
pp. 1-13
Author(s):  
Lamiae Benhayoun ◽  
Daniel Lang
Keyword(s):  
Artificial Intelligence ◽  
Natural Language Processing ◽  
Text Mining ◽  
Natural Language ◽  
Language Processing ◽  
Academic Training ◽  
Market Requirements ◽  
Job Advertisements ◽  
The Individual

BACKGROUND: The renewed advent of Artificial Intelligence (AI) is inducing profound changes in the classic categories of technology professions and is creating the need for new specific skills. OBJECTIVE: Identify the gaps in terms of skills between academic training on AI in French engineering and Business Schools, and the requirements of the labour market. METHOD: Extraction of AI training contents from the schools’ websites and scraping of a job advertisements’ website. Then, analysis based on a text mining approach with a Python code for Natural Language Processing. RESULTS: Categorization of occupations related to AI. Characterization of three classes of skills for the AI market: Technical, Soft and Interdisciplinary. Skills’ gaps concern some professional certifications and the mastery of specific tools, research abilities, and awareness of ethical and regulatory dimensions of AI. CONCLUSIONS: A deep analysis using algorithms for Natural Language Processing. Results that provide a better understanding of the AI capability components at the individual and the organizational levels. A study that can help shape educational programs to respond to the AI market requirements.

Artificial Intelligence and Human Rights: Four Realms of Discussion: Summary of Remarks

2020 ◽  
Vol 114 ◽  
pp. 242-245
Author(s):  
Jootaek Lee
Keyword(s):  
Artificial Intelligence ◽  
Machine Learning ◽  
Decision Making ◽  
Deep Learning ◽  
Language Processing ◽  
Human Reasoning ◽  
The Past ◽  
Making Choices ◽  
Data Capturing ◽  
Intensive Procedures

The term, Artificial Intelligence (AI), has changed since it was first coined by John MacCarthy in 1956. AI, believed to have been created with Kurt Gödel's unprovable computational statements in 1931, is now called deep learning or machine learning. AI is defined as a computer machine with the ability to make predictions about the future and solve complex tasks, using algorithms. The AI algorithms are enhanced and become effective with big data capturing the present and the past while still necessarily reflecting human biases into models and equations. AI is also capable of making choices like humans, mirroring human reasoning. AI can help robots to efficiently repeat the same labor intensive procedures in factories and can analyze historic and present data efficiently through deep learning, natural language processing, and anomaly detection. Thus, AI covers a spectrum of augmented intelligence relating to prediction, autonomous intelligence relating to decision making, automated intelligence for labor robots, and assisted intelligence for data analysis.

scholarly journals A Comprehensive Study of Artificial Intelligence and Machine Learning Approaches in Confronting the Coronavirus (COVID-19) Pandemic

2021 ◽  
pp. 002073142110174
Author(s):  
Md Mijanur Rahman ◽  
Fatema Khatun ◽  
Ashik Uzzaman ◽  
Sadia Islam Sami ◽  
Md Al-Amin Bhuiyan ◽  
...  
Keyword(s):  
Artificial Intelligence ◽  
Machine Learning ◽  
Health Care ◽  
Language Processing ◽  
Probabilistic Models ◽  
Health Care Systems ◽  
Learning Approaches ◽  
Care Systems ◽  
Novel Coronavirus ◽  
Comprehensive Study

The novel coronavirus disease (COVID-19) has spread over 219 countries of the globe as a pandemic, creating alarming impacts on health care, socioeconomic environments, and international relationships. The principal objective of the study is to provide the current technological aspects of artificial intelligence (AI) and other relevant technologies and their implications for confronting COVID-19 and preventing the pandemic’s dreadful effects. This article presents AI approaches that have significant contributions in the fields of health care, then highlights and categorizes their applications in confronting COVID-19, such as detection and diagnosis, data analysis and treatment procedures, research and drug development, social control and services, and the prediction of outbreaks. The study addresses the link between the technologies and the epidemics as well as the potential impacts of technology in health care with the introduction of machine learning and natural language processing tools. It is expected that this comprehensive study will support researchers in modeling health care systems and drive further studies in advanced technologies. Finally, we propose future directions in research and conclude that persuasive AI strategies, probabilistic models, and supervised learning are required to tackle future pandemic challenges.

ProBot – A Procedure Chatbot for Digital Procedural Adherence

2020 ◽  
Vol 64 (1) ◽  
pp. 224-228
Author(s):  
Nilesh Ade ◽  
Noor Quddus ◽  
Trent Parker ◽  
S.Camille Peres
Keyword(s):  
Artificial Intelligence ◽  
Deep Learning ◽  
Natural Language ◽  
Industry 4.0 ◽  
Natural Language Generation ◽  
Conversational Agent ◽  
Safe Distance ◽  
Process Industries ◽  
Language Generation ◽  
Plastic Pellets

One of the major implications of Industry 4.0 will be the application of digital procedures in process industries. Digital procedures are procedures that are accessed through a smart gadget such as a tablet or a phone. However, like paper-based procedures their usability is limited by their access. The issue of accessibility is magnified in tasks such as loading a hopper car with plastic pellets wherein the operators typically place the procedure at a safe distance from the worksite. This drawback can be tackled in the case of digital procedures using artificial intelligence-based voice enabled conversational agent (chatbot). As a part of this study, we have developed a chatbot for assisting digital procedure adherence. The chatbot is trained using the possible set of queries from the operator and text from the digital procedures through deep learning and provides responses using natural language generation. The testing of the chatbot is performed using a simulated conversation with an operator performing the task of loading a hopper car.

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