scholarly journals PENGARUH KEPERCAYAAN, KEPUASAN KONSUMEN, DAN NILAI YANG DIPERSEPSIKAN PADA LOYALITAS DAN KOMITMEN

2012 ◽  
Vol 11 (1) ◽  
Author(s):  
Rintar Agus Simatupang

This research aims to analyze the influence of trust, consumer satisfaction, perceived value, and commitment in loyalty and to analyze the influence of trust, consumer satisfaction, and the perceived value toward commitment.There are 500 respondents used in this research. They were taken using convenience sampling. The confirmatory factor analysis is employed to find out the validity and reliability of the data. The multiple regression analysis is used to analyze the data.The result of this research shows that in the first analysis, the trust, the perceived value and the commitment positively influences the loyalty, whereas consumer satisfaction had no significancy influence on the loyalty; the second analysis shows that consumer satisfaction and the perceived value positively influence the commitment, whereas the trust had no significant positively influence on the commitment.

Dialog ◽  
2020 ◽  
Vol 42 (1) ◽  
pp. 69-80
Author(s):  
Imam Noviantoro ◽  
Gazi Saloom

Psychological well-being adalah keadaan dimana individu mampu menerima keadaan dirinya secara positif, baik keadaan yang sedang dijalaninya saat ini maupun pengalaman hidupnya termasuk pengalaman yang dianggapnya tidak menyenangkan dan menerima semua itu sebagai bagian dari dirinya. Penelitian ini bertujuan untuk untuk melihat apakah self esteem, optimisme dan social support secara bersama-sama mempengaruhi psychological well-being guru honorer SDN Kabupaten Serang. Populasi penelitian ini adalah 221 guru honorer SDN Kabupaten Serang. Sampel dalam penelitian ini berjumlah 210 guru honorer. Pengambilan sampel yang digunakan dalam penelitian ini menggunakan tekhnik purposive sampling. Metode penelitian ini menggunakan kuantitatif. Validitas alat ukur dalam penelitian ini diuji dengan Confirmatory Factor Analysis (CFA). Analisis data menggunakan multiple regression analysis (regresi berganda). Hasil penelitian menunjukkan bahwa self esteem, optimisme dan social support secara bersama-sama mempengaruhi psychological well-being. Variabel self esteem dan optimisme berpengaruh signifikan terhadap psychological well-being. Sedangkan variabel dukungan emosional, dukungan penghargaan, dukungan instrumental, dukungan informasi, dukungan kelompok, tidak terbukti secara statistik berpengaruh terhadap psychological well-being. Penelitian selanjutnya disarankan untuk memilih populasi  di suatu tempat atau beberapa area saja agar lebih terarah.


2019 ◽  
Vol 7 (2) ◽  
pp. 176-186
Author(s):  
Santi Handayani ◽  
Rena Latifa

AbstractChildren’s school readiness includes ready school, ready family and ready children themselves. This research aims to observe whether a mother’s support, mother-child attachment and demographic factor could affect an elementary grader’s school readiness. The subjects in this research are 202 students’ mothers. This research used purposive sampling and quantitative method.  The validity of the instrument was tested by Confirmatory Factor Analysis (CFA).  Meanwhile, the data was analyzed by using multiple regression analysis.  The results of this research were shown that mother’s support and gender together influence school readiness. Whereas the variable of mother-child’s attachment, school entry age, working mother status, child’s birth order were not statistically proven to be influential on school readiness.  Keywords: Mother support, mother-child attachment, children’s school readiness AbstrakKesiapan bersekolah meliputi kesiapan lingkungan sekolah, kemampuan keluarga serta masyarakat untuk mendukung perkembangan anak secara optimal serta kesiapan individu anak. Penelitian ini bertujuan untuk melihat apakah dukungan ibu, kelekatan ibu dan anak serta faktor demografi secara bersama-sama memengaruhi kesiapan bersekolah anak Sekolah Dasar. Sampel dalam penelitian ini berjumlah 202 orang. Pengambilan sampel yang digunakan dalam penelitian ini menggunakan purposive sampling. Metode penelitian ini menggunakan kuantitatif. Validitas alat ukur dalam penelitian ini menggunakan Confirmatory Factor Analysis (CFA). Analisis data menggunakan multiple regression analysis (regresi berganda). Hasil penelitian menunjukkan bahwa dukungan ibu dan jenis kelamin anak mempengaruhi secara signifikan terhadap kesiapan bersekolah. Sedangkan kelekatan ibu-anak, usia masuk sekolah, status pekerjaan ibu serta urutan kelahiran anak tidak terbukti secara statistik berpengaruh terhadap kesiapan bersekolah anak.Kata kunci: Dukungan ibu, ikatan ibu-anak, kesiapan sekolah anak-anak


2020 ◽  
Vol 17 (1) ◽  
pp. 25
Author(s):  
Fitriani Surayya Lubis ◽  
Annisa Putri Rahima ◽  
Muhammad Isnaini Hadiyul Umam ◽  
Muhammad Rizki

Kualitas pelayanan pada umumnya akan selalu mendapat perhatian besar dari perusahaan penyedia layanan/ jasa sebab mempunyai hubungan langsung dengan kemampuan bersaing dan tingkat keuntungan perusahaan. Pada penelitian ini akan dibahas kualiatas pelayanan jasa pada perusahaan ekspedisi wilayah Kota Pekanbaru yang bergerak di bidang pengiriman barang/ paket dengan tujuan  wilayah Pekanbaru, Provinsi Riau, dan Kota-Kota Besar di Indonesia. Penelitian ini masih berupa usulan penggunaan metode/ pendekatan pengukuran kualitas pelayanan dengan tujuan yang diharapkan adalah untuk mendapatkan kriteria faktor prioritas utama kualitas pelayanan serta kesesuaian antara harapan konsumen terhadap kualitas layanan yang ada. Faktor-faktor kualitas pelayanan dalam hal ini terdiri dari Tangible, Reliability, Responsiveness, Assurance, dan Empathy. Metode Service Quality (SERVQUAL) dan Structural Equation Modelling (SEM) diusulkan untuk menganalisis faktor-faktor tersebut. Metode SERVQUAL akan membangun model kualitas jasa melalui pengukuran perbedaan antara harapan konsumen mengenai kinerja (pelayanan) dari perusahaan dan penilaian konsumen mengenai kinerja aktual pada kelima faktor kualitas pelayanan. Sementara itu, analisis dengan metode SEM  menggunakan model pengukuran Confirmatory Factor Analysis (CFA) dan Multiple Regression Analysis dilakukan untuk mengetahui apakah ada hubungan yang signifikan antara faktor kriteria kepuasan pelanggan terhadap kinerja (pelayanan) perusahaan.


2018 ◽  
Vol 6 (2) ◽  
pp. 64
Author(s):  
Komang Agus Suara ◽  
I Wayan Widia ◽  
Ida Bagus Putu Gunadnya

Tujuan penelitian ini adalah untuk mengetahui tingkat pemahaman petani terhadap budidaya kopi dan pengaruhnya terhadap produktivitas. Aspek budidaya yang diamati meliputi persiapan lahan, pengatur intensitas cahaya, teknik tanam, pemuliaan tanaman, aplikasi pupuk, pengendalian hama tanaman, peremajaan tanaman dan aspek pemanenan kopi. Penelitian ini melibatkan 45 responden yang dipilih dengan menggunakan simple random sampling dari petani anggota kopi MPIG Kintamani Bali. Hasil wawancara indikator dari variabel penelitian nilai tertinggi diperoleh peremajaan tanaman dan panen kopi terendah. Hasil analisis data dengan Confirmatory Factor Analysis (CFA) dan Multiple Regression Analysis (MRA) menunjukkan bahwa ada tiga faktor budidaya yang relevan berkontribusi terhadap pencapaian produktivitas tanaman, yaitu persiapan lahan, teknik penanaman dan peremajaan tanaman. Teknik persiapan lahan dan penanaman memberikan efek positif pada produktivitas kopi arabika tetapi, peremajaan tanaman memberikan efek negatif. Teknik penanaman memiliki pengaruh paling dominan terhadap produktivitas tanaman kopi arabika. Diharapkan bahwa produksi panen kopi arabika di Bali (0,5 ton / Ha) kopi dapat ditingkatkan produksi kopi nasional. The aims of this study were to determine level of understanding of farmers on coffee cultivation and its effect on productivity. Observed cultivation aspect include land preparation, light intensity regulator, planting techniques, plant breeding, fertilizer application, plant pest control, plant rejuvenation and coffee harvesting aspect. This research involved 45 respondents selected by using simple random sampling from coffee member farmers of MPIG Kintamani Bali. The results of the indicator interviews of the highest value research variables obtained plant rejuvenation and lowest coffee harvest. The results of data analysis with Confirmatory Factor Analysis (CFA) and Multiple Regression Analysis (MRA) showed that there were three relevant cultivation factors contributing to the achievement of crop productivity, namely land preparation, planting techniques and plant rejuvenation. Land preparation and planting techniques gave a positive effect on productivity of arabica coffee but, plant rejuvenation gave negatively effect. Planting techniques have the most dominant influence on the productivity of arabica coffee crops. It was expected that the production of arabica coffee harvest in Bali (0.5 ton / Ha) of coffee could be improved the national coffee production.


Clients of automotive service industries are always anxious for after sales service. The objective of this research is to determine the association of variables of service quality and client contentment in bike industries. The information was gathered using convenience sampling technique from 150 users of bike industries in the form of questionnaire developed using SERVQUAL model. The important variables were extracted utilizing exploratory factor analysis. Hypothesis of the research was analyzed using multiple regression analysis and ANOVA. The results of the research revealed that the variables reliability, empathy, responsiveness, assurance, accessibility and convenience are found statistically significant to determine customer contentment whereas tangibility is not found significant to determine customer contentment and findings indicate that management have to focus on attributes like interest in solving clients’ problem, clients’ question to be answered timely by staff, trust in you to be inculcated by staff, individual consideration by staff and stopping region.


2020 ◽  
Vol 8 (1) ◽  
pp. 32-41
Author(s):  
Liany Luzvinda ◽  
Abdul Rahman Saleh

AbstractNowadays the fenomenon of emigrate (Hijrah) becoming a trend in Indonesia. Hijrah means to change ourselves for the better, in accordance with the religion guidance. Deciding to change and get out of  the comfort zone it is not an easy task. Individual who try to emigrate often feel doubts, feel lonely due to being left behind by friends, facing cornering questions and comments. This research was conducted to find out the well-being emigrate women caused by gratitude and social support, using 200 young mothers who decided to Hijrah. The questionnaires for measuring subjective well-being using Flourishing Scale by Diener, Oishi, et al., (2009) and SPANE (Scale of Positive and Negative Experience) by Diener, Wirtz, et al., (2009), gratitude using GRAT (The Gratitude Resentment and Appreciation Test) by Watkins et al., (2003), and social support using MSPSS (Multidimensional Scale of Perceived Social Support) by Dahlem et al., (1991). Confirmatory Factor Analysis (CFA) was used to test the validity of each item in the questionnaire. Data analysis technique used in this study is multiple regression analysis (multiple regression analysis) of SPSS for windows. In this study we hypothesized that there would be significant influence of gratitude and social support on emigrate woman. Our result shows that, only sense of abundance has a significant effect to well-being of woman who emigrate but there is no social support that has  a significant effect to well being on them.AbstrakSaat ini fenomena hijrah menjadi tren di Indonesia. Hijrah mengandung pengertian merubah diri menjadi lebih baik sesuai dengan tuntunan agama. Memutuskan untuk berubah dan keluar dari zona nyaman adalah hal yang tidak mudah. Individu yang mencoba hijrah sering merasa ragu, merasa kesepian karena ditinggal oleh teman, menghadapi pertanyaan dan komentar. Penelitian ini dilakukan untuk mengetahui kesejahteraan wanita yang berhijrah disebabkan oleh rasa terima kasih dan sosial, menggunakan 200 ibu muda yang memutuskan untuk Hijrah. Kuesioner yang digunakan untuk mengukur subjective well-being menggunakan Flourishing Scale oleh Diener, Oishi, et al., (2009) dan SPANE (Scale of Positive and Negative Experience) oleh Diener, Wirtz, et al., (2009), gratitude diukur menggunakan GRAT (The Gratitude Resentment and Appreciation Test) oleh Watkins et al., (2003), dan social support diukur menggunakan MSPSS (Multidimensional Scale of Perceived Social Support) oleh Dahlem et al., (1991). Uji validitas alat ukur menggunakan teknik Confirmatory Factor Analysis (CFA) untuk menguji validitas tiap-tiap item kuesioner. Analisis data dalam penelitian ini menggunakan teknik analisis regresi berganda (multiple regression analysis) dengan software SPSS. Dalam penelitian ini kami berhipotesis bahwa akan ada pengaruh yang signifikan terhadap gratitude dan social support pada wanita yang berhijrah. Hasil penelitian ini menunjukkan bahwa, hanya sense of abundance yang benar-benar memberikan efek signifikan bagi kesejahteraan wanita yang berhijrah, tetapi tidak ada dukungan sosial yang memberikan efek signifikan pada perempuan yang berhijrah.


2019 ◽  
Vol 6 (2) ◽  
Author(s):  
Rifanji Reza Anatama

Penelitian ini dilakukan untuk mengetahui pengaruh self-efficacy, hope, optimism, resiliency, social support, relationship with supervisor, autonomy dan performance feedback terhadap work engagement. Sampel dalam penelitian ini sebanyak 202 Guru. Teknik sampling yang digunakan dalam penelitian ini adalah non-probability sampling. Uji alat ukur menggunakan Confirmatory Factor Analysis (CFA). Analisis data yang digunakan dalam penelitian ini adalah Multiple Regression Analysis pada taraf signifikansi 0,05. Hasil penelitian menunjukkan bahwa ada pengaruh yang signifikan self-efficacy, hope, optimism, resiliency, social support, relationship with supervisor, autonomy dan performance feedback terhadap work engagement. Hasil uji hipotesis minor menunjukkan bahwa self-efficacy dan optimsm memiliki pengaruh yang signifikan terhadap work engagement. Sementara itu, hope, resiliency, social support, relationship with supervisor, autonomy dan performance feedback tidak memiliki pengaruh signifikan terhadap work engagement. Hasil penelitian juga menunjukkan proporsi varians dari work engagement yang dijelaskan oleh seluruh variabel independen adalah 65,2%, sedangkan 34,8% sisanya dipengaruhi oleh variabel lain di luar penelitian ini.


2021 ◽  
Vol 21 (1) ◽  
Author(s):  
Janiny Lima e Silva ◽  
Matheus de Sousa Mata ◽  
Saionara Maria Aires Câmara ◽  
Íris do Céu Clara Costa ◽  
Kleyton Santos de Medeiros ◽  
...  

Abstract Background The Lederman Prenatal Self-Evaluation Questionnaire (PSEQ) is used to assess psychosocial adaptation to pregnancy, labor, childbirth, and maternity. The PSEQ is a tool used in various countries and has been translated into Portuguese; however, it needs to be validated in Brazil. This study aimed to analyze the validity and reliability of the PSEQ in Brazilian pregnant women. Method This methodological validity study investigated internal consistency and reliability using Cronbach’s alpha and intraclass correlation coefficients. Construct validity was assessed using Pearson’s correlation between domains and confirmatory factor analysis. To assess concurrent validity, Pearson’s correlation between the different domains of the PSEQ and Prenatal Psychosocial Profile-Portuguese Version (PPP-VP) was determined. The level of significance was set at 5%. Results This study included 399 pregnant women in the northeastern region of Brazil. The internal consistency and reliability of the total PSEQ score were high (Cronbach's alpha = 0.89; intraclass correlation coefficient = 0.95). Validity analysis showed positive and significant correlations between all PSEQ domains, ranging from 0.14 to 0.56. Confirmatory factor analysis demonstrated the following values of goodness of fit: RMSEA = 0.05, SRMR = 0.08, CFI = 0.61, χ2/df = 1.77. The discriminant and concurrent validities of the PSEQ were confirmed. Conclusions The Portuguese version of the PSEQ has adequate psychometric properties and is a valid and reliable tool to evaluate psychosocial adaptation to pregnancy in Brazilian pregnant women.


2021 ◽  
Vol 15 (6) ◽  
pp. 2025-2030
Author(s):  
Maryam Seraji ◽  
Maryam Zahmatkeshan ◽  
Victoria Momen Abadi ◽  
Elham Nejadsadeghi

Background: Child obesity is one of the main health problems all across the world, which leads to mental and physical health problems. Various models are used in designing intervention to prevent child obesity, one of which is social-cognitive theory (SCT). The constructs of social-cognitive theory are commonly used for designing preventive interventions. However, there is no specific tool based on the constructs of social-cognitive theory to assess the factors associated with child obesity. Aim: The aim of this study was to investigate the validity and confirmatory factor analysis of a SCT-based questionnaire for assessing obesity preventing behaviors among 4-6 years old children. Method: A cross-sectional study was first conducted in 2016 on 240 preschool children aged 4-6 years in Behbahan city (a city in southwest Iran) to assess the obesity prevention behaviors among them using a SCT-based questionnaire. To investigate the validity and confirmatory factor analysis of the SCT-based questionnaire, content and face validity as well as forward-backward translation method were used. Reliability of the questionnaire was also measured by Cronbach’s alpha coefficient and Intra-class Correlation Coefficient (ICC). Construct validity was assured by confirmatory factor analysis. To measure the obesity prevention behaviors in 4-6 years old children, the construct of SCT, including environment, emotional coping, outcome expectations, goal setting and self-efficacy were used. Also, the obesity prevention behaviors used in the model included physical activity, consumption of fruit and vegetable, consumption of sugar-free drinks, and screen. Results: Results of this study confirmed the acceptable content and face validity of the SCT-based questionnaire. The results of confirmatory factor analysis also confirmed the factor loading of more than 0.3 for all variables; therefore, the SCT-based questionnaire had an acceptable validity and reliability. Conclusions: Since the SCT-based questionnaire had an acceptable validity and reliability, it can be used to assess the obesity prevention behaviors in 4-6 year old children, and also to design relevant educational interventions. Keywords: Validation, Social-Cognitive Theory, Behavior, Childhood obesity, Preschool, Prevention


2021 ◽  
Vol 11 (1) ◽  
pp. 75-82
Author(s):  
İlayda Oylum Guleryuz ◽  
Figen Okçın

Purpose: A study was conducted to investigate the Turkish Validity and Reliability of the Insulin Initiation Attitudes Scale of individuals with Type 2 diabetes. Materials and methods: This methodologically planned study was conducted with 128 Type 2 diabetes mellitus patients who met the sampling criteria. Data collected using a personal information form to identify individuals diagnosed with diabetes and CH-ASIQ, which assessed their attitudes towards diabetes, and the form Insulin Therapy Attitude Scale parallel as a parallel form. For the statistical analysis of the data, Construct Validity, Exploratory Factor Analysis, and Kaiser-Meyer-Olkin test, Confirmatory Factor Analysis, Pearson, Gutmann, Split Half, Spearman, Cronbach Alpha coefficient methods were used. Results: It was statistically significant; it is seen that 14.1% of the participants were in the 41-50 age range, 37.5% were in the 51-60 age range, and 48.8% were 61 and over. According to Kaiser-Meyer-Olkin test, the result was found to be 0.626. According to the results of factor analysis, 4 factors have emerged which have Eigenvalues above 1 and explain 69.48% of the total variance. According to Confirmatory Factor Analysis, Structural Equation Modeling Results of the scale were found to be p=0.000. According to Cronbach Alpha result 0.756. Conclusion: There was a relationship between attitudes to having information about the treatment of diabetics and attitude, and there was the relationship between them. Effects of fear, pain on these findings were observed. The importance of education for a positive attitude was determined. The importance of patients' attitudes towards insulin therapy should be emphasized for adaptation to the disease.


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