scholarly journals Variables of Service Quality Facilitating Client Contentment in Indian Bike Industries

2020 ◽  
Vol 9 (6) ◽  
pp. 302-307
Keyword(s):  
Factor Analysis ◽  
Regression Analysis ◽  
Service Quality ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Exploratory Factor Analysis ◽  
Sampling Technique ◽  
Service Industries ◽  
Individual Consideration ◽  
Convenience Sampling

Clients of automotive service industries are always anxious for after sales service. The objective of this research is to determine the association of variables of service quality and client contentment in bike industries. The information was gathered using convenience sampling technique from 150 users of bike industries in the form of questionnaire developed using SERVQUAL model. The important variables were extracted utilizing exploratory factor analysis. Hypothesis of the research was analyzed using multiple regression analysis and ANOVA. The results of the research revealed that the variables reliability, empathy, responsiveness, assurance, accessibility and convenience are found statistically significant to determine customer contentment whereas tangibility is not found significant to determine customer contentment and findings indicate that management have to focus on attributes like interest in solving clients’ problem, clients’ question to be answered timely by staff, trust in you to be inculcated by staff, individual consideration by staff and stopping region.

scholarly journals PENGARUH KEPERCAYAAN, KEPUASAN KONSUMEN, DAN NILAI YANG DIPERSEPSIKAN PADA LOYALITAS DAN KOMITMEN

2012 ◽  
Vol 11 (1) ◽  
Author(s):  
Rintar Agus Simatupang
Keyword(s):  
Factor Analysis ◽  
Regression Analysis ◽  
Confirmatory Factor Analysis ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Consumer Satisfaction ◽  
Perceived Value ◽  
Validity And Reliability ◽  
Confirmatory Factor ◽  
Convenience Sampling

This research aims to analyze the influence of trust, consumer satisfaction, perceived value, and commitment in loyalty and to analyze the influence of trust, consumer satisfaction, and the perceived value toward commitment.There are 500 respondents used in this research. They were taken using convenience sampling. The confirmatory factor analysis is employed to find out the validity and reliability of the data. The multiple regression analysis is used to analyze the data.The result of this research shows that in the first analysis, the trust, the perceived value and the commitment positively influences the loyalty, whereas consumer satisfaction had no significancy influence on the loyalty; the second analysis shows that consumer satisfaction and the perceived value positively influence the commitment, whereas the trust had no significant positively influence on the commitment.

scholarly journals PENGARUH SOSIALISASI PERPAJAKAN, KUALITAS PELAYANAN PAJAK, DAN TARIF PAJAK TERHADAP KEPATUHAN WAJIB PAJAK ORANG PRIBADI DI KPP PRATAMA PADANG SATU

2019 ◽  
Author(s):  
Suarni ◽  
Marlina
Keyword(s):  
Regression Analysis ◽  
Data Collection ◽  
Service Quality ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Quantitative Research ◽  
Sampling Method ◽  
Tax Rates ◽  
Collection Method ◽  
Convenience Sampling

ABSTRACTThis study aims to determine the effect of taxation socialization, tax service quality and tax rates on individual taxpayer compliance at the Padang Satu Primary Tax Office. This type of research is quantitative research. The population in this study were all individual taxpayers registered at the Padang Satu Primary Tax Office. Sampling was done using the Convenience Sampling method, with the Yamane formula calculation and a sample of 100 taxpayers was obtained. The data collection method used is using a questionnaire, and the analysis used is multiple regression analysis with the help of SPSS version 16. The results of the study show that: (1) Tax socialization has a positive significant effect on individual taxpayer compliance, (2) Service quality tax does not affect the compliance of individual taxpayers, (3) Tax rates do not affect individual taxpayer compliance.Keywords: Taxation Socialization, Tax Service Quality, Tax Rates and Individual Taxpayer Compliance.

Penerapan Kualitas Layanan Berdampak Pada Keputusan Pembelian Produk Pao Pao

2020 ◽  
Vol 11 (2) ◽  
pp. 134-143
Author(s):  
Liliana Dewi
Keyword(s):  
Regression Analysis ◽  
Service Quality ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Total Population ◽  
Sampling Technique ◽  
Probability Sampling ◽  
Purchasing Decision ◽  
A Company ◽  
Chinese Food

Zolid Agung Perkasa company is a company that runs in food & beverageindustry and has been established since February 2, 2015. This company sellsproduct that named PaoPao, that is, the product with a various food menu thatare focus more on chinese food. This product is done because there in anopportunity in which nowadays many people want things all fast and affordable.The matter that is consumers who purchase PaoPao products do not purchasethat cause unstable sale. The purpose of this research in this study aims to knowwhere the effect of service quality on consumer purchasing decision of PaoPao.The total population that used in this research is 63 people. The samplingtechnique that in used in this research is non-probability sampling by using saturated sampling technique. The number of samples used 63 people. Theanalysis technique used in this research is multiple regression analysis techniqueusing SPSS version 20. The result of this research shows that tangible (X1),reliability (X2), assurance (X3), responsiveness (X4), empathy (X5) significantyaffect the purchasing decision (Y).

scholarly journals PENGARUH KUALITAS PELAYANAN DISTRIBUSI AIR TERHADAP TINGKAT KELUHAN PELANGGAN PDAM TIRTA PAKUAN KOTA BOGOR TAHUN 2015 DAN TAHUN 2016

2018 ◽  
Vol 2 (2) ◽  
pp. 81-87
Author(s):  
R. Poppi Rustanti ◽  
Desty Alfianti
Keyword(s):  
Regression Analysis ◽  
Service Quality ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Sampling Technique ◽  
Statistical Test ◽  
Validity And Reliability ◽  
Customer Complaints ◽  
Indicator Variables

This study aims to identify the quality of service provided by the company, to identify the complaints handling done by the company and to analyze the effect of the service quality of the company on the complaints experienced by the customers of PDAM Tirta Pakuan Bogor City. The method used in this research is quantitative by means of survey research. This research was conducted at PDAM Tirta Pakuan Bogor City, precisely at No. Siliwangi Street. 121 Bogor 16142, West Java. The sampling technique used in this research is nonprobability sampling technique by purposive sampling. Determination of the number of samples by Gay and Diehl (1992) and Kerlinger and Lee (2000). Validity and reliability test was submitted to 30 respondents with Product Moment formula from Pearson and Alpha Cronbach. Quantitative data are presented in the form of frequency tables. The statistical test was performed with SPSS program version 20 with Rank Spearman's correlation test and statistical test of multiple regression analysis. Based on the results of research shows that the service quality of Tirta Pakuan PDAM Kota Bogor is good. This is seen from the results of the distribution of research data showing the attitude of some respondents agree with the services provided by looking at customer complaints data that can be overcome by the company. The results of multiple regression analysis showed that the overall of each of the indicator variables give effect of 19.6% to the level of complaints experienced by customers with the value of r count more than 0.361 with a confidence level of 5% and the value of cronbach alpha greater than 0, 60.

scholarly journals Pengaruh Store Atmosphere dan Service Quality Terhadap Revisit Intention Konsumen Pada Golden Cafe dan Resto

Jurnal Ecogen ◽  
2020 ◽  
Vol 3 (4) ◽  
pp. 584
Author(s):  
Yolanda Yolanda ◽  
Rose Rahmidani
Keyword(s):  
Regression Analysis ◽  
Service Quality ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Significant Influence ◽  
Analytical Method ◽  
Sampling Technique ◽  
Primary Data ◽  
City Community ◽  
Revisit Intention

The purpose of this research is to determine the effect of store atmosphere and service quality on customer revisit intention of Golden Cafe dan Resto at Kota Padang. This is the causative research. The population of the research is Padang city community. The number of research samples as many as 100 people and selected using purposive sampling technique. The data used is the primary data obtained through the distribution of questionnaires to Padang city community with established criteria. The analytical method is multiple regression analysis using SPSS 16. The results indicate that (1) Store atmosphere and service quality advertisements have a significant effect on revisit, (2) Store atmosphere has a significant effect on revisit intention, (3) Service quality have a significant influence on revisit intention.       Kata Kunci: store atmosphere, service quality, revisit intention

scholarly journals Analisis Kepuasan Pelanggan dengan Metode Servqual dan Pendekatan Structural Equation Modelling (SEM) pada Perusahaan Jasa Pengiriman Barang di Wilayah Kota Pekanbaru

2020 ◽  
Vol 17 (1) ◽  
pp. 25
Author(s):  
Fitriani Surayya Lubis ◽  
Annisa Putri Rahima ◽  
Muhammad Isnaini Hadiyul Umam ◽  
Muhammad Rizki
Keyword(s):  
Factor Analysis ◽  
Regression Analysis ◽  
Confirmatory Factor Analysis ◽  
Service Quality ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Structural Equation Modelling ◽  
Structural Equation ◽  
Equation Modelling ◽  
Confirmatory Factor

Kualitas pelayanan pada umumnya akan selalu mendapat perhatian besar dari perusahaan penyedia layanan/ jasa sebab mempunyai hubungan langsung dengan kemampuan bersaing dan tingkat keuntungan perusahaan. Pada penelitian ini akan dibahas kualiatas pelayanan jasa pada perusahaan ekspedisi wilayah Kota Pekanbaru yang bergerak di bidang pengiriman barang/ paket dengan tujuan  wilayah Pekanbaru, Provinsi Riau, dan Kota-Kota Besar di Indonesia. Penelitian ini masih berupa usulan penggunaan metode/ pendekatan pengukuran kualitas pelayanan dengan tujuan yang diharapkan adalah untuk mendapatkan kriteria faktor prioritas utama kualitas pelayanan serta kesesuaian antara harapan konsumen terhadap kualitas layanan yang ada. Faktor-faktor kualitas pelayanan dalam hal ini terdiri dari Tangible, Reliability, Responsiveness, Assurance, dan Empathy. Metode Service Quality (SERVQUAL) dan Structural Equation Modelling (SEM) diusulkan untuk menganalisis faktor-faktor tersebut. Metode SERVQUAL akan membangun model kualitas jasa melalui pengukuran perbedaan antara harapan konsumen mengenai kinerja (pelayanan) dari perusahaan dan penilaian konsumen mengenai kinerja aktual pada kelima faktor kualitas pelayanan. Sementara itu, analisis dengan metode SEM  menggunakan model pengukuran Confirmatory Factor Analysis (CFA) dan Multiple Regression Analysis dilakukan untuk mengetahui apakah ada hubungan yang signifikan antara faktor kriteria kepuasan pelanggan terhadap kinerja (pelayanan) perusahaan.

scholarly journals PENGARUH KEPRIBADIAN DAN KEMAMPUAN INTELEKTUAL TERHADAP KOMPETENSI GURU DI SMKN 3 KOTA BENGKULU

2019 ◽  
Vol 12 (2) ◽  
pp. 64-76
Author(s):  
Sentia Rapika ◽  
Anggri Puspita Sari
Keyword(s):  
Factor Analysis ◽  
Regression Analysis ◽  
Data Analysis ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Research Design ◽  
Sampling Technique ◽  
Intellectual Ability ◽  
Teacher Competence ◽  
Analysis Technique

The purposes of this study examines the effect of personality and intellectual ability on teacher competence in SMKN 3 Bengkulu city. This research was conducted in SMKN 3 Bengkulu City with the object of research is permanent teachers or civil servants. The sample used in this study was 74 respondents using purposive sampling technique. Data analysis technique using multiple regression analysis and using SPSS 17.0 sofware. Research design using survey explanatory, the method in this study using factor analysis to test the validity of the data and using Cronbach's alpha to test the reliability of the data. The results of this research shows that the personality and intellectual ability partially have positive and signifikan effect on the teacher competence. Personality and intellectual ability simultaneously have significant effect on the teacher competence in SMKN 3 Bengkulu city.Keywords: personality, intellectual ability, teacher competence.

scholarly journals PENGARUH LOKASI, TINGKAT SUKU BUNGA, PELAYANAN DAN PROMOSI TERHADAP KEPUTUSAN MASYARAKAT DALAM PENGAMBILAN KREDIT (Studi Pada PD. BPR BKK Kota Semarang Cabang Gayamsari)

2019 ◽  
Vol 14 (2) ◽  
pp. 391-405
Author(s):  
Kholi Farid
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Interest Rates ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Significant Influence ◽  
Sampling Technique ◽  
Analysis Tool ◽  
Data Analysis Tool ◽  
Convenience Sampling

The purpose of this research is to analyze the influence of location, interest rates, services and promotion of community decisions in taking credit. The population in this study were all PD credit customers. Semarang City BKK BPR Branch Gayamsari as many as 218 customers (Data As of December 2017). While the samples taken were 70 people. The sampling technique used is Convenience Sampling. The data analysis tool used in this study is multiple regression analysis. Based on the results of the study: There is a significant influence between the location of community decisions in taking credit, There is a significant influence between interest rates on community decisions in taking credit, There is a significant influence between services to community decisions in taking credit, There is a significant influence between promotion of community decisions in taking credit. Simultaneously there is a significant influence between location, interest rates, service and promotion of community decisions in taking credit

scholarly journals ANALISIS FAKTOR YANG MEMPENGARUHI OMZET USAHA MIKRO BINAAN LEMBAGA AMIL ZAKAT DOMPET DHUAFA JAWA TIMUR

2020 ◽  
Vol 7 (11) ◽  
pp. 2119
Author(s):  
Ardhito Yoga Rasena ◽  
Ilmiawan Auwalin
Keyword(s):  
Regression Analysis ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Sampling Technique ◽  
Small Enterprise ◽  
Small Enterprises ◽  
Analysis Technique ◽  
Approach Method ◽  
Convenience Sampling ◽  
And Training

ABSTRAKTujuan dari penelitian ini adalah untuk melihat pengaruh dari bantuan dana CSR pelatihan, lama usaha, dan usia terhadap omzet usaha mikro binaan Dompet Dhuafa Jawa Timur. Penelitian ini menggunakan model pendekatan kuantitatif. Teknik pengambilan sample yang digunakan dalam penelitian ini yaitu Convenience Sampling yaitu melakukan survei pada responden yang dapat dihubungi, metode ini dipilih karena survei dilaksanakan ketika ada pembatasan sosial terkait dengan merebaknya COVID-19. Teknik pengumpulan data dikumpulkan melalui angket, dokumentasi, dan wawancara. Sedangkan untuk teknik analisis data yang dipakai adalah analisis regresi linier berganda. Hasil penelitian menunjukkan bahwa bantuan dana CSR, pelatihan, lama usaha, dan usia secara parsial maupun simultan memiliki pengaruh yang signifikan terhadap omzet usaha mikro binaan LAZ Dompet Dhuafa Jawa Timur. Hasil penelitian menunjukkan nilai Adjusted R-Square sebesar 0.811 yang berarti 81.1% omzet usaha mikro binaan LAZ Dompet Dhuafa Jawa Timur dipengaruhi oleh bantuan dana CSR, pelatihan, lama usaha, dan usia. Kata Kunci: Bantuan dana CSR, pelatihan, lama usaha, usia, omzet usaha mikro Dompet Dhuafa, Analisis regresi berganda ABSTRACTThe purpose of this paper is to analyze the influence of funding assistance of CSR, training, business age and also entrepreneurs age on the revenue of small enterprises guided by Dompet Dhuafa in east Java. This paper uses quantitative approach method. The sampling collection technique used is convenience sampling technique which is surveying respondents who can be contacted due to the spread of COVID-19. Data collection techniques were collected through a questionnaire, documentation, and interview. While for the data analysis technique used is multiple regression analysis. The results show that funding assistance of CSR and training partially or simultaneously have a significant influence on the revenue of small enterprises guided by Dompet Dhuafa in East Java. The results of this paper show that the value of Adjusted R-Square is 0.811 which means that 81.1% of the revenue of small enterprises guided by Dompet Dhuafa in East Java is affected by funding assistance of CSR, training, business age, and entrepreneurs age Keywords: Funding assistance of CSR, training, business age, entrepreneurs age, turnover of small enterprise guided by Dompet Dhuafa, multiple regression analysis

scholarly journals Pengaruh Kualitas Pelayanan dan Kepercayaan Terhadap Kepuasan Nasabah Bank Rakyat Indonesia Syariah (Studi Pada Bank Rakyat Indonesia Syariah Cabang Darussalam Banda Aceh)

2021 ◽  
Vol 2 (2) ◽  
pp. 114-122
Author(s):  
Bunga Vabiola Ghantynireta ◽  
Inayatillah Inayatillah ◽  
Evriyenni Evriyenni
Keyword(s):  
Regression Analysis ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Random Sampling ◽  
Sampling Technique ◽  
Quantitative Approach ◽  
Banda Aceh

This study aims to determine the effect of service quality and trust on customer satisfaction at Bank Rakyat Indonesia Syariah Darussalam branch, Banda Aceh.  This study uses a quantitative approach using multiple regression analysis.  The sampling technique in this study was random sampling.  Data collection techniques in this study by distributing questionnaires to 100 respondents.  The results of this study indicate; (1) the service quality variable has no effect on customer satisfaction, (2) the trust variable has a positive and significant effect on customer satisfaction, and (3) together service quality and trust have an effect on customer satisfaction

Sign in / Sign up

Export Citation Format

Share Document