scholarly journals QUALITY MEASUREMENT OF TRANSPORTATION SERVICE APPLICATION GO-JEK USING ISO 25010 QUALITY MODEL

2019 ◽  
Vol 10 (1) ◽  
pp. 233-242
Author(s):  
Millati Izzatillah
Keyword(s):  
Product Quality ◽  
Mobile Application ◽  
Quality Measurement ◽  
Quality Model ◽  
Model Quality ◽  
Quality Dimension ◽  
Transportation Service ◽  
Service Application ◽  
Quality In Use

GO-JEK is the most widely used transportation service application by Indonesian society that its users reached 21.6% of the total users of transportation service application. GO-JEK application has 12 services include many functions that must running well. The services can be ordered by multiple users in the same time. Based on that condition, quality of GO-JEK application need to be measured that all functions running well or not. So, the result will be better application performance using mobile application quality measurement standards ISO 25010 Quality Model. Testing result of all subcharacteristics in ISO 25010 Quality Model, quality of GO-JEK application in Product Quality dimension is 79.30% on Android device and 80.88% on iOS device from maximum product quality value of mobile application is 91.37%. While in Quality in Use dimension is 76.22% from maximum quality in use value of mobile application is 94.75%. These things show GO-JEK application have a good quality in product quality dimension and in quality in use dimension or the user’s perspective.

scholarly journals Kualitas Sistem Informasi Berdasarkan ISO/IEC 25010: Literature Review

2021 ◽  
Vol 20 (1) ◽  
pp. 15
Author(s):  
Made Dwi Mulyawan ◽  
I Nyoman Satya Kumara ◽  
Ida Bagus Alit Swamardika ◽  
Komang Oka Saputra
Keyword(s):  
Decision Support ◽  
Literature Review ◽  
Decision Support System ◽  
Product Quality ◽  
Support System ◽  
Mobile Application ◽  
Quality Model ◽  
Software Product ◽  
Quality In Use

Intisari— Sistem informasi saat ini telah menjadi bagian penting dalam meningkatkan efektifitas dan efisiensi suatu proses bisnis, sehingga diperlukan suatu pengukuran kualitas perangkat lunak untuk mengetahui sejauh mana sistem dapat menghasilkan informasi yang berkualitas. Dalam melakukan pengukuran kualitas ada beberapa model yang dapat digunakan sebagai panduan dalam melakukan penilaian perangkat lunak. ISO/IEC 25010 merupakan salah satu model kualitas yang dapat digunakan sebagai standar dalam melakukan pengukuran kualitas perangkat lunak. ISO/IEC 25010 terdiri dari software product quality model dan quality in use model. Artikel ini menelaah beberapa literature yang membahas mengenai pengukuran kualitas perangkat lunak yang menggunakan model ISO/IEC 25010. Saat ini ISO/IEC 25010 telah diterapkan untuk menilai kualitas pada sistem informasi akademik, sistem informasi pemerintah dan lembaga swasta, game, mobile application, dan decision support system. Hasil dari penilaian kualitas perangkat lunak dapat ditentukan melalui pengukuran terhadap aspek penting yang dipilih berdasarkan kebutuhan dari setiap perangkat lunak. Selain itu cara pengujian dan pengumpulan data yang digunakan dalam penilaian dapat berpengaruh terhadap tingkat akurasi dari pengukuran kualitas perangkat lunak.

Extensive Quality Model of Semantic Standards

2018 ◽  
Vol 16 (2) ◽  
pp. 22-41
Author(s):  
Erwin Folmer
Keyword(s):  
Product Quality ◽  
Research Question ◽  
Quality Measurement ◽  
Standard Setting ◽  
Process Quality ◽  
Quality Model ◽  
Main Research ◽  
Quality Aspects ◽  
Hierarchical Trees

A problem survey, including 34 semantic standard setting organizations (SSOs), gives the evidence that quality of standards can be improved, but for the improvement of a quality measurement an instrument is needed. The main research question in this work is: What are the characteristics of an instrument to measure the quality of semantic standards that will aid standard developers in improving their standards? The presented quality model consists of in total 100 quality aspects structured within three hierarchical trees; product quality (intrinsic), process quality (the organization of the standard), and quality in practice (application of the standard).

scholarly journals Quality and Use of Mobile Applications for Transportation Service: Influence on Satisfaction

2021 ◽  
pp. 21-42
Author(s):  
Claudia Leticia Preciado-Ortiz
Keyword(s):  
Mobile Applications ◽  
Mobile Application ◽  
Structural Equation ◽  
User Behavior ◽  
Research Work ◽  
Equation Modeling ◽  
Transportation Industry ◽  
Transportation Service ◽  
Intention To Continue

The main objective of this research work was to analyze the factors that influence satisfaction and the intention to continue with the use of mobile transport applications in young university students from Guadalajara, Jalisco, Mexico. The approach was quantitative. 144 valid responses were used, and partial least squares structural equation modeling (PLS-SEM) was used to test the model. The software employing was the SmartPLS 3. The results indicate that the quality of the design, the quality of the information and the quality of the system are predictors of influence on satisfaction. Companies that offer individual passenger transport through a mobile application have increased in recent years, generating strong competition both between existing brands and with established traditional taxis. This study provides new and recent information for marketing managers and academics on application user behavior in the transportation industry.

scholarly journals SKALA PENGUKURAN KUALITAS LAYANAN: SEBUAH KAJIAN LITERATUR

2019 ◽  
Vol 1 (2) ◽  
pp. 21-39
Author(s):  
Dewa Nyoman Benni Kusyana ◽  
Komang Ary Pratiwi
Keyword(s):  
Service Quality ◽  
Measurement Techniques ◽  
Quality Measurement ◽  
Measurement Tool ◽  
Quality Model ◽  
The Past ◽  
Quality Literature ◽  
Effective Models ◽  
Important Measurement

Service quality measurement techniques along with dimensions of service quality have become a major issue in the marketing literature over the past few decades. The increasing importance of quality services, both practitioners and scholars began to focus on service delivery. Measurement of service quality is now seen as an important measurement tool for companies to understand the needs and desires of customers by analyzing customer satisfaction and experience with the services provided. Although until now there has been no agreement on a particular model that should be used to measure service quality, the fact is there are several effective models that can be used by both practitioners and scholars that have been produced by researchers. Until now, researchers believe and agree that service quality is multilevel or multidimensional. This study focuses on various types of service quality models that existed until year of 2000. The methodology used is conducting a review of service quality literature. The limitation of this literature review is that the existing service quality model was developed before 2000 because after 2000 the development of quality services was focused on the quality of electronic services.

An evaluation of the quality of management information systems used by SACCOs in Kenya

2015 ◽  
Vol 27 (6) ◽  
pp. 798-813 ◽  
Author(s):  
Christopher Moturi ◽  
Prester Mbiwa
Keyword(s):  
Information Systems ◽  
Product Quality ◽  
Management Information Systems ◽  
Ease Of Use ◽  
Technical Training ◽  
Management Information ◽  
Quality Model ◽  
Content Type ◽  
Software Product

Purpose – Savings and Credit Cooperatives (SACCOs) in developing countries require core banking Management Information Systems (MISs) to run their business, serve their clients and provide differentiated products and services to gain competitive advantage. Considering that SACCOs in Kenya lack the necessary resources to acquire the best information systems, the purpose of this paper is to evaluate MISs currently in use in the SACCO subsector to determine how well they are serving. Design/methodology/approach – Using the ISO/IEC 25010 Software Product Quality Model, the quality of MISs operated by 215 Deposit-Taking SACCOs in the Kenya was evaluated to determine their level of performance. Findings – The results indicated that the MISs currently in use by the SACCOs serve them well in terms of functionality, efficiency, reliability, ease of use and portability. However, vendor support, technical training and implementation process are a big concern to the SACCOs. Practical implications – The SACCOs in Kenya need not look for other MISs as the ones in use satisfied the condition required by the ISO/IEC 25010 Software Product Quality Model. The areas that require attention are vendor support services by entering into contracts technical training and service level agreement; and good project management in software implementation. Originality/value – The research addresses itself to one of the biggest setbacks faced by a fast growing subsector in adopting ICT with limited capacity and infrastructure.

scholarly journals Measurement of software quality based on international standards

Radiotekhnika ◽  
2021 ◽  
pp. 152-157
Author(s):  
O. Zaporozhets ◽  
N. Shtefan
Keyword(s):  
Software Quality ◽  
Main Tool ◽  
Quality Characteristics ◽  
International Standards ◽  
Quality Model ◽  
Model Quality ◽  
Measurement Systems ◽  
Software Products ◽  
Potential Benefits

Quality is one of the factors that ensure the commercial success and safety of using the software. Quality is understood as conformity the explicit and implicit requirements of various stakeholders. It is necessary to ensure a joint understanding between developers and users, engineers need to understand the meaning of the concept of quality, characteristics and importance of quality for the developed or maintained software. Measurements are the basis for quality assurance. They are the main tool for managing the life cycle of software products, assessing the implementation of plans and monitoring. To quantify quality, it is necessary to measure the characteristics of the software. Standardization provides unification of requirements for quality, its measurement and assessment. The use of standards has many potential benefits for any organization, especially in key areas such as measuring the quality of software products, information and measurement systems. Recognized international standards organizations have published the ISO/IEC 25000 series of standards for systems and software quality requirements and evaluation (SQuaRE), which is gaining widespread practical application. The paper discusses a series of the SQuaRE international standards, analyzes the relationship between the quality model, quality characteristics, quality measures and a new concept, i.e., a quality measure element of the software, presents the measurement of quality based on these standards.

scholarly journals Genetic Algorithm-Based Fuzzy Inference System for Describing Execution Tracing Quality

Mathematics ◽  
2021 ◽  
Vol 9 (21) ◽  
pp. 2822
Author(s):  
Tamas Galli ◽  
Francisco Chiclana ◽  
Francois Siewe
Keyword(s):  
Product Quality ◽  
Fuzzy Inference System ◽  
Software Maintenance ◽  
Fuzzy Inference ◽  
Quality Model ◽  
Inference System ◽  
Linguistic Rules ◽  
Software Product ◽  
Execution Tracing

Execution tracing is a tool used in the course of software development and software maintenance to identify the internal routes of execution and state changes while the software operates. Its quality has a high influence on the duration of the analysis required to locate software faults. Nevertheless, execution tracing quality has not been described by a quality model, which is an impediment while measuring software product quality. In addition, such a model needs to consider uncertainty, as the underlying factors involve human analysis and assessment. The goal of this study is to address both issues and to fill the gap by defining a quality model for execution tracing. The data collection was conducted on a defined study population with the inclusion of software professionals to consider their accumulated experiences; moreover, the data were processed by genetic algorithms to identify the linguistic rules of a fuzzy inference system. The linguistic rules constitute a human-interpretable rule set that offers further insights into the problem domain. The study found that the quality properties accuracy, design and implementation have the strongest impact on the quality of execution tracing, while the property legibility is necessary but not completely inevitable. Furthermore, the quality property security shows adverse effects on the quality of execution tracing, but its presence is required to some extent to avoid leaking information and to satisfy legal expectations. The created model is able to describe execution tracing quality appropriately. In future work, the researchers plan to link the constructed quality model to overall software product quality frameworks to consider execution tracing quality with regard to software product quality as a whole. In addition, the simplification of the mathematically complex model is also planned to ensure an easy-to-tailor approach to specific application domains.

Pengukuran Kualitas Penggunaan Aplikasi E-Commerce Shopee Menggunakan ISO 25010 Quality Model

2021 ◽  
Vol 1 (02) ◽  
Author(s):  
Millati Izzatillah ◽  
Mercy Hermawati ◽  
Nofita Rismawati
Keyword(s):  
Product Quality ◽  
Test Case ◽  
Quality Model ◽  
Quality In Use

Aplikasi e-commerce Shopee merupakan aplikasi yang paling banyak digunakan oleh pengguna internet di Indonesia yaitu sebanyak 11.2% atau 18.8 juta jiwa. Penelitian ini bertujuan untuk mengukur kualitas aplikasi e-commerce Shopee dengan model pengukuran kualitas aplikasi berbasis mobile ISO 25010. Metode pengukuran kualitas yang dilakukan adalah dengan membuat test case untuk setiap karakteristik yang mencakup sub karakteristik. Test case tersebut dibagikan kepada responden dengan kriteria tertentu untuk menguji aplikasi. Seluruh hasil pengujian responden dihitung dan diolah menjadi hasil kualitas pada setiap karakteristik. Hasil dari penelitian ini pada dimensi product quality Shopee mencapai 85.36% dari standarisasi 91.37% dan pada dimensi quality in use 77.37% dari 94.75%. Hasil tersebut menunjukkan aplikasi Shopee telah memenuhi standarisasi kualitas perangkat lunak yang mengacu pada standarisasi internasional Quality Model ISO 25010.Kata Kunci : Quality Model, ISO 25010, Aplikasi E-commerce Shopee, Pengukuran Kualitas

Assessing Quality of Mobile Applications Based on a Hybrid MCDM Approach

2019 ◽  
Vol 10 (3) ◽  
pp. 51-63
Author(s):  
Puneet Kumar Aggarwal ◽  
P.S. Grover ◽  
Laxmi Ahuja
Keyword(s):  
Mobile Applications ◽  
Mobile Application ◽  
Research Work ◽  
Empirical Evaluation ◽  
High Tech ◽  
Quality Factors ◽  
Quality Model ◽  
Holistic View ◽  
Electre Tri

With the expansion in the quantity of cell phone utilization, mobile applications are developing significantly in today's high-tech environment. With this high demand, the quality of mobile applications is turning into a major issue. The organizations are still finding a way to develop quality applications. The number of quality models has already been proposed for assessing the quality of a mobile application but none of them provide a holistic view towards quality assurance. The present research work proposes an empirical evaluation of the SQM-MApp quality model using a hybrid multi-criteria decision-making approach named ELimination Et Choix Traduisant la REalité (ELimination and Choice Expressing REality) (ELECTRE-TRI) method and step-wise weight assessment ratio analysis (SWARA) method for ranking and determining weights of chosen quality factors respectively. The proposed approach specifically is for the mobile applications that are from the gaming domain. Also, validation of the proposed approach is performed by assessing the quality of gaming applications.

scholarly journals A New Methodology for Improving Service Quality Measurement: Delphi-FUCOM-SERVQUAL Model

Symmetry ◽  
2018 ◽  
Vol 10 (12) ◽  
pp. 757 ◽  
Author(s):  
Olegas Prentkovskis ◽  
Živko Erceg ◽  
Željko Stević ◽  
Ilija Tanackov ◽  
Marko Vasiljević ◽  
...  
Keyword(s):  
Service Quality ◽  
Quality Measurement ◽  
Second Phase ◽  
Quality Model ◽  
Chi Square ◽  
Third Phase ◽  
Quality Dimensions ◽  
The Difference ◽  
The One

The daily requirements and needs imposed on the executors of logistics services imply the need for a higher level of quality. In this, the proper execution of all sustainability processes and activities plays an important role. In this paper, a new methodology for improving the measurement of the quality of the service consisting of three phases has been developed. The first phase is the application of the Delphi method to determine the quality dimension ranking. After that, in the second phase, using the FUCOM (full consistency method), we determined the weight coefficients of the quality dimensions. The third phase represents determining the level of quality using the SERVQUAL (service quality) model, or the difference between the established gaps. The new methodology considers the assessment of the quality dimensions of a large number of participants (customers), on the one hand, and experts’ assessments on the other hand. The methodology was verified through the research carried out in an express post company. After processing and analyzing the collected data, the Cronbach alpha coefficient for each dimension of the SERVQUAL model for determining the reliability of the response was calculated. To determine the validity of the results and the developed methodology, an extensive statistical analysis (ANOVA, Duncan, Signum, and chi square tests) was carried out. The integration of certain methods and models into the new methodology has demonstrated greater objectivity and more precise results in determining the level of quality of sustainability processes and activities.

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