Extensive Quality Model of Semantic Standards

2018 ◽  
Vol 16 (2) ◽  
pp. 22-41
Author(s):  
Erwin Folmer
Keyword(s):  
Product Quality ◽  
Research Question ◽  
Quality Measurement ◽  
Standard Setting ◽  
Process Quality ◽  
Quality Model ◽  
Main Research ◽  
Quality Aspects ◽  
Hierarchical Trees

A problem survey, including 34 semantic standard setting organizations (SSOs), gives the evidence that quality of standards can be improved, but for the improvement of a quality measurement an instrument is needed. The main research question in this work is: What are the characteristics of an instrument to measure the quality of semantic standards that will aid standard developers in improving their standards? The presented quality model consists of in total 100 quality aspects structured within three hierarchical trees; product quality (intrinsic), process quality (the organization of the standard), and quality in practice (application of the standard).

scholarly journals QUALITY MEASUREMENT OF TRANSPORTATION SERVICE APPLICATION GO-JEK USING ISO 25010 QUALITY MODEL

2019 ◽  
Vol 10 (1) ◽  
pp. 233-242
Author(s):  
Millati Izzatillah
Keyword(s):  
Product Quality ◽  
Mobile Application ◽  
Quality Measurement ◽  
Quality Model ◽  
Model Quality ◽  
Quality Dimension ◽  
Transportation Service ◽  
Service Application ◽  
Quality In Use

GO-JEK is the most widely used transportation service application by Indonesian society that its users reached 21.6% of the total users of transportation service application. GO-JEK application has 12 services include many functions that must running well. The services can be ordered by multiple users in the same time. Based on that condition, quality of GO-JEK application need to be measured that all functions running well or not. So, the result will be better application performance using mobile application quality measurement standards ISO 25010 Quality Model. Testing result of all subcharacteristics in ISO 25010 Quality Model, quality of GO-JEK application in Product Quality dimension is 79.30% on Android device and 80.88% on iOS device from maximum product quality value of mobile application is 91.37%. While in Quality in Use dimension is 76.22% from maximum quality in use value of mobile application is 94.75%. These things show GO-JEK application have a good quality in product quality dimension and in quality in use dimension or the user’s perspective.

scholarly journals Customer Satisfaction, Product Quality and Performance of Companies

2015 ◽  
Vol 14 (4) ◽  
pp. 329-344 ◽  
Author(s):  
Petr Suchánek ◽  
Jiří Richter ◽  
Maria Králová
Keyword(s):  
Customer Satisfaction ◽  
Product Quality ◽  
Business Performance ◽  
Food Industry ◽  
Research Question ◽  
Financial Data ◽  
Main Factors ◽  
And Performance

Abstract This paper presents an analysis of quality, customer satisfaction and business performance in food industry. The main objective of the research is to determine the influence of quality on customer satisfaction and on business performance and competitiveness. In particular, this paper answers the following research question: Does the quality of a product result in a satisfied customer and thereby in a well-performing business? Customer satisfaction is defined as the satisfaction of the customer with a product and the business performance as a capability to generate profit. Therefore, satisfaction was examined by the means of a survey using questionnaires, and the performance was measured by financial data. We managed to find a correlation between the main factors, although partial results were due more factors mostly statistically insignificant.

scholarly journals Quality of Academic Life during COVID-19 Pandemic as Perceived by Taibah University Students

2021 ◽  
Vol 4 (4) ◽  
pp. 120-149
Author(s):  
Areej Yousef Ahmed Hakim
Keyword(s):  
Online Education ◽  
University Students ◽  
Academic Support ◽  
Research Question ◽  
Academic Life ◽  
Quality Level ◽  
Academic Satisfaction ◽  
Main Research ◽  
Academic Practices

The current study aimed to identify the quality level of academic life during COVID-19 pandemic from students' perception of Taibah University, Yanbu branch. To this end, a descriptive approach was used to answer the following main research question: What is the quality level of academic life during COVID-19 pandemic from students' perception of Taibah University? The study tool consisted of a questionnaire to measure the quality level of the students’ academic life. The tool was ensured for reliability and validity and composed of three sections that contained indicators to measure the quality of academic life; academic practices, academic satisfaction, and academic support. The sample of the study consisted of 187 male and female students. Results showed high perceptions for the respondents in the quality of academic practices section (M=4.15, SD=1.03). The statement No.9 entitles “Rate the precautionary actions provided to you to activate the online education as an alternative to face-to-face education during COVID-19 pandemic” obtained the highest rank (M=4.63). The second section that measured the level of academic satisfaction recorded (M=1.76, SD=1.10), obtaining 58.71%. The statement 6 entitles “I felt my love to home increased during COVID-19 pandemic” obtained the highest rank (M=4.63, SD=.81, 98.93%). The academic support dimension recorded (M=4.33, SD=.93), Indicating that the level of academic support for students during COVID-19 pandemic was excellent (86.65%) as perceived by the study sample. The statement 5 which entitles “Rate the extent to benefit from academic counseling during COVID-19 pandemic” got the highest rank (M=4.67, SD=.72, 93.485). The most challenges encountered the students gradually categorized from the highest to the lowest were the poor Internet network, non-availability of laptop computers, low experience in working with blackboard, and poor technical experience. The study recommended the significance of academic support and suggested doing further studies on and the reality of quality of academic life from faculty members perspectives and the role of precautionary health during COID-19 pandemic to enhance the national loyalty for the university students.

scholarly journals COMPARATIVE ANALYSIS OF TRANSLATIONS PREPARED BY STUDENTS WITH AND WITHOUT LEGAL QUALIFICATIONS

2019 ◽  
Vol 37 ◽  
pp. 85-115
Author(s):  
Márta LESZNYÁK ◽  
Dorka BALOGH
Keyword(s):  
Information Transfer ◽  
Research Question ◽  
Second Phase ◽  
Main Research ◽  
Legal Professionals ◽  
Political Sciences ◽  
Catholic University ◽  
The University ◽  
Made In

In our paper, we present the results of the second phase of a study conducted in collaboration between two higher education institutions in Hungary with different types of translator training: a postgraduate (MA) course at the University of Szeged (SZTE), Faculty of Arts, and a postgraduate specialist training course at Pázmány Péter Catholic University, Budapest (PPKE JÁK), Faculty of Law and Political Sciences. At SZTE, students do not have any legal qualifications, while at PPKE JÁK, students are all qualified legal professionals. Our main research question was whether there are significant differences in the quality of legal translations carried out by students with and without legal qualifications. We analyzed and evaluated the global (holistic) quality of the translations using a five-point scale as suggested by Kiraly (1995: 83), and compared types of errors made by the two groups of students with the help of a special error typology. Our results show that students with legal qualifications perform better in terms of both global and analytic indicators, with significantly less errors made in information transfer and in legal register. 

scholarly journals SKALA PENGUKURAN KUALITAS LAYANAN: SEBUAH KAJIAN LITERATUR

2019 ◽  
Vol 1 (2) ◽  
pp. 21-39
Author(s):  
Dewa Nyoman Benni Kusyana ◽  
Komang Ary Pratiwi
Keyword(s):  
Service Quality ◽  
Measurement Techniques ◽  
Quality Measurement ◽  
Measurement Tool ◽  
Quality Model ◽  
The Past ◽  
Quality Literature ◽  
Effective Models ◽  
Important Measurement

Service quality measurement techniques along with dimensions of service quality have become a major issue in the marketing literature over the past few decades. The increasing importance of quality services, both practitioners and scholars began to focus on service delivery. Measurement of service quality is now seen as an important measurement tool for companies to understand the needs and desires of customers by analyzing customer satisfaction and experience with the services provided. Although until now there has been no agreement on a particular model that should be used to measure service quality, the fact is there are several effective models that can be used by both practitioners and scholars that have been produced by researchers. Until now, researchers believe and agree that service quality is multilevel or multidimensional. This study focuses on various types of service quality models that existed until year of 2000. The methodology used is conducting a review of service quality literature. The limitation of this literature review is that the existing service quality model was developed before 2000 because after 2000 the development of quality services was focused on the quality of electronic services.

An evaluation of the quality of management information systems used by SACCOs in Kenya

2015 ◽  
Vol 27 (6) ◽  
pp. 798-813 ◽  
Author(s):  
Christopher Moturi ◽  
Prester Mbiwa
Keyword(s):  
Information Systems ◽  
Product Quality ◽  
Management Information Systems ◽  
Ease Of Use ◽  
Technical Training ◽  
Management Information ◽  
Quality Model ◽  
Content Type ◽  
Software Product

Purpose – Savings and Credit Cooperatives (SACCOs) in developing countries require core banking Management Information Systems (MISs) to run their business, serve their clients and provide differentiated products and services to gain competitive advantage. Considering that SACCOs in Kenya lack the necessary resources to acquire the best information systems, the purpose of this paper is to evaluate MISs currently in use in the SACCO subsector to determine how well they are serving. Design/methodology/approach – Using the ISO/IEC 25010 Software Product Quality Model, the quality of MISs operated by 215 Deposit-Taking SACCOs in the Kenya was evaluated to determine their level of performance. Findings – The results indicated that the MISs currently in use by the SACCOs serve them well in terms of functionality, efficiency, reliability, ease of use and portability. However, vendor support, technical training and implementation process are a big concern to the SACCOs. Practical implications – The SACCOs in Kenya need not look for other MISs as the ones in use satisfied the condition required by the ISO/IEC 25010 Software Product Quality Model. The areas that require attention are vendor support services by entering into contracts technical training and service level agreement; and good project management in software implementation. Originality/value – The research addresses itself to one of the biggest setbacks faced by a fast growing subsector in adopting ICT with limited capacity and infrastructure.

scholarly journals Use of IT technologies in the management of production process quality

2018 ◽  
Vol 183 ◽  
pp. 03012
Author(s):  
Elżbieta Milewska ◽  
Bartłomiej Skowron
Keyword(s):  
Production Process ◽  
Product Quality ◽  
Process Quality ◽  
Production Plant ◽  
Factor Method ◽  
Cost Of Production ◽  
Quality Of Products ◽  
Technical Cost

When presenting the functionality of IPOsystem™, the author of the article described the manner of controlling the quality of products and calculating the technical cost of production in a selected production plant. In the article actions taken to remove product quality nonconformities have been discussed and a calculation by the subtractive factor method has been presented. Limitations of the described IT tools have also been illustrated with an example of implementation.

scholarly journals Genetic Algorithm-Based Fuzzy Inference System for Describing Execution Tracing Quality

Mathematics ◽  
2021 ◽  
Vol 9 (21) ◽  
pp. 2822
Author(s):  
Tamas Galli ◽  
Francisco Chiclana ◽  
Francois Siewe
Keyword(s):  
Product Quality ◽  
Fuzzy Inference System ◽  
Software Maintenance ◽  
Fuzzy Inference ◽  
Quality Model ◽  
Inference System ◽  
Linguistic Rules ◽  
Software Product ◽  
Execution Tracing

Execution tracing is a tool used in the course of software development and software maintenance to identify the internal routes of execution and state changes while the software operates. Its quality has a high influence on the duration of the analysis required to locate software faults. Nevertheless, execution tracing quality has not been described by a quality model, which is an impediment while measuring software product quality. In addition, such a model needs to consider uncertainty, as the underlying factors involve human analysis and assessment. The goal of this study is to address both issues and to fill the gap by defining a quality model for execution tracing. The data collection was conducted on a defined study population with the inclusion of software professionals to consider their accumulated experiences; moreover, the data were processed by genetic algorithms to identify the linguistic rules of a fuzzy inference system. The linguistic rules constitute a human-interpretable rule set that offers further insights into the problem domain. The study found that the quality properties accuracy, design and implementation have the strongest impact on the quality of execution tracing, while the property legibility is necessary but not completely inevitable. Furthermore, the quality property security shows adverse effects on the quality of execution tracing, but its presence is required to some extent to avoid leaking information and to satisfy legal expectations. The created model is able to describe execution tracing quality appropriately. In future work, the researchers plan to link the constructed quality model to overall software product quality frameworks to consider execution tracing quality with regard to software product quality as a whole. In addition, the simplification of the mathematically complex model is also planned to ensure an easy-to-tailor approach to specific application domains.

scholarly journals A Systematic Literature Review on the Quality of MOOCs

2021 ◽  
Vol 13 (11) ◽  
pp. 5817
Author(s):  
Christian M. Stracke ◽  
Giada Trisolini
Keyword(s):  
Literature Review ◽  
Systematic Literature Review ◽  
Online Courses ◽  
Research Question ◽  
Quality Criteria ◽  
Massive Open Online Courses ◽  
Main Research ◽  
Four Dimensions ◽  
Quality Framework

This paper presents the findings from a systematic literature review on the quality of massive open online courses (MOOCs). The main research question was “How can the quality criteria for MOOCs identified in the analysed studies from the systematic literature review be best organised in a categorisation scheme?” The systematic literature review was conducted using the PRISMA procedures. After conducting the screening and eligibility analysis according the pre-defined criteria, 103 studies were finally selected. The analysis was done in iterative cycles for continuous improvements of the assignments and clustering of the quality criteria. The final version was validated in consensus through the categorisation and assignment of all 103 studies in a consistent way to four dimensions (pedagogical, organisational, technological, and social) and their sub-categories. This quality framework can be re-used in future MOOC research and the discussion of the analysed studies provides a current literature overview on the quality of MOOCs.

scholarly journals A New Methodology for Improving Service Quality Measurement: Delphi-FUCOM-SERVQUAL Model

Symmetry ◽  
2018 ◽  
Vol 10 (12) ◽  
pp. 757 ◽  
Author(s):  
Olegas Prentkovskis ◽  
Živko Erceg ◽  
Željko Stević ◽  
Ilija Tanackov ◽  
Marko Vasiljević ◽  
...  
Keyword(s):  
Service Quality ◽  
Quality Measurement ◽  
Second Phase ◽  
Quality Model ◽  
Chi Square ◽  
Third Phase ◽  
Quality Dimensions ◽  
The Difference ◽  
The One

The daily requirements and needs imposed on the executors of logistics services imply the need for a higher level of quality. In this, the proper execution of all sustainability processes and activities plays an important role. In this paper, a new methodology for improving the measurement of the quality of the service consisting of three phases has been developed. The first phase is the application of the Delphi method to determine the quality dimension ranking. After that, in the second phase, using the FUCOM (full consistency method), we determined the weight coefficients of the quality dimensions. The third phase represents determining the level of quality using the SERVQUAL (service quality) model, or the difference between the established gaps. The new methodology considers the assessment of the quality dimensions of a large number of participants (customers), on the one hand, and experts’ assessments on the other hand. The methodology was verified through the research carried out in an express post company. After processing and analyzing the collected data, the Cronbach alpha coefficient for each dimension of the SERVQUAL model for determining the reliability of the response was calculated. To determine the validity of the results and the developed methodology, an extensive statistical analysis (ANOVA, Duncan, Signum, and chi square tests) was carried out. The integration of certain methods and models into the new methodology has demonstrated greater objectivity and more precise results in determining the level of quality of sustainability processes and activities.

Sign in / Sign up

Export Citation Format

Share Document