scholarly journals Testing The Information System Success Models Through Myob Accounting Software

2020 ◽  
Vol 3 (2) ◽  
pp. 167-177
Author(s):  
Septian Bayu Kristanto ◽  
Herni Kurniawati
Keyword(s):  
Information System ◽  
Service Quality ◽  
Structural Equation ◽  
Work Performance ◽  
Quality Service ◽  
User Performance ◽  
System Quality ◽  
Information System Success ◽  
Equation Modelling ◽  
Accounting Software

The purpose of this study wants to test the Information System Succes Model through Accounting Software. The test examines the effect of System Quality to Service Quality, the effect of System Quality to Work performance, and the effect of Service Quality to Work Performance. The object in this research is MYOB accounting software. The data gathered with questionnaires in 2 types, paper and online. From 500 questionnaires are distributed, 315 was returned. It consists of 194 respondents through online, and 116 respondents through the paper. The obtained data were analyzed using Structural Equation Modelling. The result of data analysis showed that the System Quality has a positive significant effect on the Service Quality, Service Quality has a positive significant effect on Work Performance, and System Quality have a positive significant effect on Work Performance. The overall result indicates that MYOB accounting software has good quality and related to user performance. Specifically, the user refers to the basic user, which is a university student.

PERSEPSI KUALITAS DAN PERFORMA SISTEM APLIKASI AKUNTANSI MYOB

2017 ◽  
Vol 13 (2) ◽  
pp. 154-165
Author(s):  
Septian Bayu Kristanto ◽  
Carlin Windyan
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Work Performance ◽  
Equation Model ◽  
University Student ◽  
User Performance ◽  
System Quality ◽  
Equation Modelling ◽  
Paper Form ◽  
Accounting Software

The purpose of this study wants to examine the effect of System Quality (SysQua) to Service Quality (ServQua), System Quality (SysQua) to Work Performance (WorkPef), and Service Quality (ServQua) to Work Performance (WorkPef). The object in this research is MYOB accounting software. The data gathers with quesionnaires in 2 types, physicals (paper) and online (using Google form).  From 315 questionnaires distributed consisted of 194 respondents through online, and 116 respondents through paper form. All the questionnaires are returned. The obtained data were analyzed using structural equation modelling. The result of data analysis showed that the System Quality (SysQua) have positive significant effect on the Service Quality (ServQua), Service Quality (ServQua) have positive significant effect on Work Performance (WorkPef), and System Quality (SysQua) have positive significant effect on Work Performance (WorkPef). The overall result indicates that MYOB have a good quality and related to user performance. Specifically, the user refers to basic user, which is university student.   Tujuan penelitian ini adalah untuk menguji pengaruh hubungan System Quality (SysQua) terhadap Service Quality (ServQua), System Quality (SysQua) terhadap Work Performance (WorkPef) dan Service Quality (ServQua) terhadap Work Performance (WorkPef). Objek pada penelitian ini yaitu software akuntansi MYOB. Teknik pengumpulan data menggunakan metode purposive sampling. Perolehan data dengan kuesioner terdiri dari 2 tipe yaitu fisik (kertas) dan online (menggunakan Google form). Dari 315 kuesioner yang tersebar terdiri dari 194 responden melalui online dan 116 responden melalui kertas. Semua kuesioner telah kembali. Pengelolahan data menggunakan Structural Equation Model. Hasil dari penelitian ini menunjukkan bahwa System Quality (SysQua) berpengaruh positif signifikan terhadap Service Quality (ServQua), Service Quality (ServQua) berpengaruh positif signifikan terhadap Work Performance (WorkPef), dan System Quality (SysQua) berpengaruh positif signifikan terhadap Work Performance (WorkPef). Hasil keseluruhan menunjukkan bahwa MYOB memiliki kualitas yang baik dan terkait dengan kinerja pengguna. Secara khusus, pengguna mengacu kepada pengguna tingkat dasar, yang merupakan mahasiswa.

scholarly journals EVALUASI PEMANFAATAN SISTEM INFORMASI KASUS DENGAN MODEL INFORMATION SYSTEM SUCCESS DELONE & MCLEAN DI LEMBAGA BANTUAN HUKUM JAKARTA

2018 ◽  
Vol 3 (2) ◽  
Author(s):  
Arif Syamsudin Budi Wahyudi ◽  
Wardiyono Wardiyono
Keyword(s):  
Information System ◽  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Intention To Use ◽  
Quality Service ◽  
System Quality ◽  
Information System Success ◽  
System Success ◽  
Net Benefits

Saat ini LBH Jakarta telah mengimplementasikan satu aplikasi yang memiliki peran penting dalam menangani pekerjaan-pekerjaan bantuan hukum. Model information system success Delone McLean digunakan untuk menganalisis Sistem Informasi Kasus (SIK) LBH. Terdapat enam variabel yang akan diuji dari yaitu, Information Quality, System Quality, Service Quality, Intention to Use/Use, User Satisfaction, dan Net Benefits. Hipotesis yang diajukan adalah, 1) Information Quality mempunyai pengaruh positif terhadap Intention to Use/Use; 2) System Quality mempunyai pengaruh positif terhadap Intention to Use/Use; 3) Service Quality mempunyai pengaruh positif terhadap Intention to Use/Use; 4) Information Quality mempunyai pengaruh postif terhadap User Satisfaction; 5) System Quality mempunyai pengaruh positif terhadap User Satisfaction; 6) Service Quality mempunyai pengaruh positif terhadap User Satisfaction; 7) Intention to Use/Use mempunyai pengaruh positif terhadap Net Benefits; 8) User Satisfaction mempunyai pengaruh positif terhadap Net Benefits. Hasil analisis deskriptif terhadap setiap pertanyaan yang ada di dalam variabel penelitian menunjukkan rerata nilai rendah – tinggi. Ditemukan juga dalam penelitian hal yang bertolak belakang dengan analisis data penelitian dengan menggunakan teknik analisis regresi linear berganda. Sebagian besar hipotesis yang ditawarkan pada penelitian ini ditolak. Namun, satu hipotesis yang diterima yaitu, Information Quality mempunyai pengaruh positif terhadap User Satisfaction. Melihat jumlah hipotesis yang ditolak, pemanfaatan SIK tidak memiliki nilai yang signifikan bagi LBH Jakarta. Hasil wawancara mendukung pembuktian hipotesis tersebut.Kata kunci: Evaluasi, Model Information System Success, DeLone McLean, LBH Jakarta, Sistem Informasi Kasus

scholarly journals EWOM towards homestays lodging: extending the information system success model

2018 ◽  
Vol 9 (1) ◽  
pp. 94-108 ◽  
Author(s):  
Hamid Rizal ◽  
Soffri Yussof ◽  
Hanudin Amin ◽  
Ku Chen-Jung
Keyword(s):  
Information System ◽  
Service Quality ◽  
Information Quality ◽  
Service Providers ◽  
System Quality ◽  
Content Type ◽  
Information System Success ◽  
Electronic Service ◽  
Information System Success Model ◽  
System Success

Purpose Drawing from DeLone and McLean’s Theory of Information System Success, this study aims to develop a theoretical model of electronic word of mouth (eWOM) for the homestay lodging. Design/methodology/approach The study examines the relationship between information quality, system quality and electronic service quality towards user’s satisfaction and eWOM intentions. Data were collected from homestay lodgers in Malaysia. Findings Results indicate that the effects of information quality and e-service quality on satisfaction are of significance, in turn affects eWOM intention. System quality, however, is not a driver of satisfaction. Research limitations/implications This study contains three limitations that provide direction for future studies. The details are provided. Practical implications The results provide a direction to the service providers at improving their services for customers’ satisfaction and loyalty. Originality/value The study offers fresh new insights on eWOM intentions from a homestay lodging perspective in Malaysia.

scholarly journals The influence Quality of information, Sistem Quality and Service Quality on Satisfaction and User Performace

2021 ◽  
Vol 12 (2) ◽  
pp. Layouting
Author(s):  
Heni Nur Isnaeningsih ◽  
Azmi Fitriati ◽  
Pujiharto Pujiharto ◽  
Herni Justiana Astuti
Keyword(s):  
High School ◽  
Data Analysis ◽  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Quality System ◽  
Quality Service ◽  
User Performance ◽  
System Quality ◽  
Positive Effect

Research aims: This study aims to analyze the effect of information quality, system quality, and service quality on user satisfaction so that it has an impact on user performance.Design/Methodology/Approach: This type of research is conducted using a quantitative approach, namely research using research instruments, quantitative data analysis with the aim of testing the predetermined hypothesis,The sample used was 61 Religious Teachers at Muhammadiyah Vocational Schools in Cilacap Regency. The data obtained through questionnaires were processed using PLS analysis (Partial Leas Square). Testing the research model (Outer Model) was carried out in two stages, namely testing of the measurement model (Outer Model) with Convergent Validity, Discriminate Validity and structural testing (Inner Model) with Path Coeffecient, Specific Indirect Value.Research findings: The results of data analysis show that information quality has no effect on user satisfaction, system quality, service quality has a positive effect on user satisfaction, system quality has no effect on user performance, service quality affects user performance, information quality, user satisfaction has a positive effect on user performance, namely religion teacher at Muhammadiyah Vocational High School in Cilacap Regency.Theoretical contribution/ Originality: This study examines the influence of information quality, system quality and service quality for employeesPractitioner/Policy implication: it should be that the higher the level of information quality, system quality, service quality, the higher the performanceResearch limitation/Implication: This research was only conducted in Muhammadiyah Junior High School in Cilacap Regency

Analisa Faktor-Faktor Yang Mendorong Penggunaan Sistem Informasi Kepegawaian (SIPEG) : Studi Kasus Politeknik Negeri Padang

2015 ◽  
Vol 11 (1) ◽  
pp. 1
Author(s):  
Ade Irma Suryani ◽  
Achmad Nizar Hidayanto
Keyword(s):  
Information System ◽  
Human Resource ◽  
Structural Equation ◽  
Information Quality ◽  
Civil Service ◽  
Equation Modeling ◽  
Quality Service ◽  
System Quality ◽  
Service Department ◽  
Data Survey

Padang State Polytechnic is one of the best vocational Polytechnic in Sumatera. As the best college, Padang State Polytechnic has implemented several information systems; such as the Information System in the Human Resource Civil Service Department. However, the system still was not optimally utilized within the institution as a tool to support data processing and strategic tool to gain strategic advantages and to support the growth of the organization to a better level. This research was conducted to analyze the factors that encourage the usage of information system in the Human Resource Civil Service Department in PNP. In order to collect data survey, author has sent questionnaires to all faculties including lecturers and administration staffs in Padang State Polytechnic as user of Information System in the Human Resource Civil Service Department. Among 160 questionnaires that were distributed, only 121 questionnaires were returned. Furthermore, the questionnaires were proceeded with the Structural Equation Modeling (SEM) method by using Amos Software v.21. In conclusion, the factors that encourage the usage of Information System in the Human Resource Civil Service Department in PNP are Information Quality, Service Quality and System Quality.

Empirical Research on Business Intelligence Success

2013 ◽  
Vol 842 ◽  
pp. 754-758
Author(s):  
Sergey Kokin ◽  
Tien An Wang
Keyword(s):  
Information System ◽  
Business Intelligence ◽  
Structural Equation ◽  
Quality Data ◽  
Intelligence System ◽  
Information System Success ◽  
Equation Modelling ◽  
User Access ◽  
Data Source ◽  
System Success

The present paper is a research on problems of measuring Business Intelligence (BI) System Success. The well-known system of Information System Success by DeLone and McLean and Business Intelligence Capabilities Framework were reviewed to develop a framework for evaluating Business Intelligence (BI) Success. We hypothesize that BI Capabilities (Data Type Quality, Data Source Quality, Flexibility, Interaction with other Systems, User Access Quality) are positively connected with BI Success. Our hypotheses are tested with survey data. The respondents are CEOs, CIOs and BI specialists of Russian-based companies. Structural equation modelling exhibits a good fit with the observed data. Our results show, that BI Capabilities have a strong influence on BI System Success. However, there is more work to be done, because some of the hypotheses are not supported. The present paper contributes theoretically to Information System Success domain by expanding research about Business Intelligence System Success.

scholarly journals Analisis Kesuksesan Sistem Informasi Kemahasiswaan (SIKMA) dengan Pendekatan Model DeLone dan McLean

2018 ◽  
Vol 1 (1) ◽  
pp. 34-46
Author(s):  
Flourensia Sapty Rahayu ◽  
Robert Apriliyanto ◽  
Yohanes Sigit Purnomo Wuryo Putro
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Structural Equation Modelling ◽  
Structural Equation ◽  
Information Quality ◽  
Quality Information ◽  
System Quality ◽  
Equation Modelling ◽  
Net Benefits

Implementasi sistem informasi pada sebuah organisasi perlu dievaluasi apakah implementasi tersebut telah dapat dikatakan sukses dan berdampak positif bagi pengguna. Sistem Informasi Kemahasiswaan yang digunakan oleh Universitas Atma Jaya Yogyakarta dikembangkan sebagai sarana mahasiswa dalam mengumpulkan nilai Satuan Partisipasi Aktivitas Mahasiswa Atma Jaya (SPAMA). Melalui sistem ini, setiap mahasiswa dapat mengembangkan potensi-potensi yang dimilikinya. Selama ini belum pernah dilakukan evaluasi terhadap kesuksesan implementasinya. Penelitian ini bertujuan untuk mengukur pengaruh system quality, information quality dan service quality terhadap user satisfaction dan use serta mengetahui net benefits dari penggunaan sistem informasi terkait. Model yang digunakan adalah model kesuksesan sistem informasi Delone & McLean 2003. Terdapat 10 hipotesis yang diuji menggunakan model Structural Equation Modelling (SEM). Dari 10 hipotesis yang diuji, lima dinyatakan diterima dan lima dinyatakan ditolak.

scholarly journals Continuance Intention Customer Analysis On Online Accounting Software Usage

2020 ◽  
Vol 1 (5) ◽  
pp. 266-271
Author(s):  
Zulfati imani Syamsu
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Information Quality ◽  
Partial Least Square ◽  
Perceived Usefulness ◽  
Least Square ◽  
System Quality ◽  
Continuance Intention ◽  
Accounting Software ◽  
Positive Effect

Software as a Service (SaaS) is a variant of technology products that are now loved by both personal and business users. SaaS is a software product variant that can be used directly by users, without the need for complicated installation. In the realm of accounting itself, there have been many emerging accounting softwares ranging from those that are offline to online, one of which is Jurnal.id. Jurnal.id is a SaaS platform that presents a variety of digital accounting products that are designed to simplify and accelerate the process of bookkeeping business. This study aims to examine customer continuance intentions on the use of Jurnal.id online accounting software. The variables in this study consisted of perceived usefulness, information quality, service quality system quality, satisfaction, and continuance intention. The population in this study are the users of Jurnal.id Online Accounting Software in the Greater Jakarta area. The sample in this study amounted to 300 people obtained using the Hair Formula. This study uses the Structural Equation Model (SEM) approach using Partial Least Square (PLS) software, the SMART-PLS software version 3.3.2. The results showed that perceived usefulness, system quality, and service quality had a positive effect on satisfaction using Jurnal.id's online accounting software. Simultaneously Satisfaction has a positive effect on continuance intention. However, Information quality does not have a positive effect on satisfaction using online accounting software Jurnal.id

Understanding Mobile Library Apps Continuance Usage in China: A Theoretical Framework and Empirical Study

Libri ◽  
2015 ◽  
Vol 65 (3) ◽  
Author(s):  
Yang Zhao ◽  
Shengli Deng ◽  
Ruoxin Zhou
Keyword(s):  
Information System ◽  
Structural Equation ◽  
Mobile Services ◽  
Perceived Usefulness ◽  
System Quality ◽  
Continuance Intention ◽  
Information System Success ◽  
Continuance Usage ◽  
System Success ◽  
Expectation Confirmation

AbstractWith the pervasiveness of mobile applications (apps), many Chinese libraries have begun to use apps to provide mobile services to users. Although many mobile library (m-library) apps have a high-downloaded rate in the App store, the rate of users continuing to use them remains extremely low, and the acceptance-discontinuance anomaly phenomenon (i.e., users discontinue using a m-library app after initially accepting it) is a common occurrence in China. This study develops an integrated model designed to explain and predict users’ continued usage of m-library apps based on the expectation confirmation model of information system continuance (ECM-ISC) and the theory of information system success, It incorporates habit, as a moderating variable of continuance intention and behaviour, into the model. Empirical data was collected from 396 users who had prior experience with m-library apps and was tested against the proposed research model using structural equation modelling. The results demonstrated that user perceived usefulness, expectation confirmation and satisfaction are important parts of the formation of m-library apps continuance usage. Furthermore, the three components of the information system success model, system quality, information quality and service quality, also have significant impacts on user confirmation and ultimately affect continuance usage. And the negative influence of habit on continuance intention and behaviour has been supported. The study will be useful for Chinese libraries to better understand users’ continuance usage behaviour and service demands, and in turn to optimize the function of apps and improve the quality of mobile services.

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