Understanding Mobile Library Apps Continuance Usage in China: A Theoretical Framework and Empirical Study

Libri ◽  
2015 ◽  
Vol 65 (3) ◽  
Author(s):  
Yang Zhao ◽  
Shengli Deng ◽  
Ruoxin Zhou
Keyword(s):  
Information System ◽  
Structural Equation ◽  
Mobile Services ◽  
Perceived Usefulness ◽  
System Quality ◽  
Continuance Intention ◽  
Information System Success ◽  
Continuance Usage ◽  
System Success ◽  
Expectation Confirmation

AbstractWith the pervasiveness of mobile applications (apps), many Chinese libraries have begun to use apps to provide mobile services to users. Although many mobile library (m-library) apps have a high-downloaded rate in the App store, the rate of users continuing to use them remains extremely low, and the acceptance-discontinuance anomaly phenomenon (i.e., users discontinue using a m-library app after initially accepting it) is a common occurrence in China. This study develops an integrated model designed to explain and predict users’ continued usage of m-library apps based on the expectation confirmation model of information system continuance (ECM-ISC) and the theory of information system success, It incorporates habit, as a moderating variable of continuance intention and behaviour, into the model. Empirical data was collected from 396 users who had prior experience with m-library apps and was tested against the proposed research model using structural equation modelling. The results demonstrated that user perceived usefulness, expectation confirmation and satisfaction are important parts of the formation of m-library apps continuance usage. Furthermore, the three components of the information system success model, system quality, information quality and service quality, also have significant impacts on user confirmation and ultimately affect continuance usage. And the negative influence of habit on continuance intention and behaviour has been supported. The study will be useful for Chinese libraries to better understand users’ continuance usage behaviour and service demands, and in turn to optimize the function of apps and improve the quality of mobile services.

scholarly journals System quality, users’ satisfaction, and citizens’ continuous intention to use e-government: an empirical study

2020 ◽  
pp. 1-16
Author(s):  
Wei SUN ◽  
Xiaojuan ZHANG
Keyword(s):  
Information System ◽  
Structural Equation ◽  
Equation Modeling ◽  
Intention To Use ◽  
Analysis Tool ◽  
System Quality ◽  
Information System Success ◽  
Factors Influencing ◽  
Data Analysis Tool ◽  
System Success

This paper aims to investigate the factors influencing citizens’ continuous intention to use e-government from a composite perspective of system quality and users’ satisfaction. For this purpose, the authors first employed Information System Success(ISS) Model and Information system(IS) Continuance Model as theoretical bases to construct a conceptual model for this research and further validated it with the SPSS data analysis tool and AMOS structural equation modeling.

A CONCEPTUAL MODEL TO UNDERSTAND THE EFFECTS OF PERCEPTION ON THE CONTINUANCE INTENTION IN FACEBOOK

2012 ◽  
Vol 01 (08) ◽  
pp. 29-34
Author(s):  
Shih-Chih Chen ◽  
Huei-Huang Chen ◽  
Mei-Tzu Lin ◽  
Yu-Bei Chen
Keyword(s):  
Information System ◽  
Social Networking ◽  
Conceptual Model ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
System Quality ◽  
Perceived Ease Of Use ◽  
Continuance Intention ◽  
Proposed Model ◽  
Managerial Implications

Recently, the social networking applications expand rapidly and attract a lot of users in a short time period. This study attempts to develop a conceptual model to understand the continuance intention in the context of social networking. The conceptual model integrates the post-acceptance model of information system continuance with perceived ease-of-use and perceived usefulness proposed by Bhattacherjee (2001a) and Davis (1989), respectively. In the proposed model, continuance intention is influenced by the relationship quality and information system quality. Additionally, nine propositions are developed based the proposed model and literature review. Finally, conclusions, managerial implications, and future direction of research are also provided.

scholarly journals EWOM towards homestays lodging: extending the information system success model

2018 ◽  
Vol 9 (1) ◽  
pp. 94-108 ◽  
Author(s):  
Hamid Rizal ◽  
Soffri Yussof ◽  
Hanudin Amin ◽  
Ku Chen-Jung
Keyword(s):  
Information System ◽  
Service Quality ◽  
Information Quality ◽  
Service Providers ◽  
System Quality ◽  
Content Type ◽  
Information System Success ◽  
Electronic Service ◽  
Information System Success Model ◽  
System Success

Purpose Drawing from DeLone and McLean’s Theory of Information System Success, this study aims to develop a theoretical model of electronic word of mouth (eWOM) for the homestay lodging. Design/methodology/approach The study examines the relationship between information quality, system quality and electronic service quality towards user’s satisfaction and eWOM intentions. Data were collected from homestay lodgers in Malaysia. Findings Results indicate that the effects of information quality and e-service quality on satisfaction are of significance, in turn affects eWOM intention. System quality, however, is not a driver of satisfaction. Research limitations/implications This study contains three limitations that provide direction for future studies. The details are provided. Practical implications The results provide a direction to the service providers at improving their services for customers’ satisfaction and loyalty. Originality/value The study offers fresh new insights on eWOM intentions from a homestay lodging perspective in Malaysia.

Exploring the Continuance Usage Intention of Travel Applications In the Case of Chinese Tourists

2020 ◽  
pp. 109634802096255
Author(s):  
Yang Liu ◽  
Qi Li ◽  
Tudor Edu ◽  
Iliuta Costel Negricea
Keyword(s):  
Information System ◽  
Perceived Risk ◽  
Perceived Usefulness ◽  
Actual Behavior ◽  
Perceived Trust ◽  
Confucian Values ◽  
Continuance Usage ◽  
Perceived Enjoyment ◽  
Continuance Usage Intention ◽  
Expectation Confirmation

Considering an information system—Confucian user behavior perspective and employing an integrated expectation confirmation model (ECM) and information system success (ISS) model, this study introduces three latent variables: perceived trust, perceived enjoyment and perceived risk, and constructs a travel APP research model on continuance usage intention. By collecting data through questionnaires from Chinese travel APP tourists, the study uses Smart Partial Least Squares to construct the structural equation model. The results show significant positive/negative relationships between information quality(INQ), system quality(SYQ), service quality(SEQ)—expectation confirmation (EC); expectation confirmation (EC)—perceived usefulness (PU), perceived trust(PT), perceived enjoyment (PE)—satisfaction (SAT); perceived usefulness (PU), perceived trust(PT), perceived enjoyment (PE), perceived risk (PR)—satisfaction(SAT); perceived usefulness(PU), satisfaction(SAT)—continuance usage intention. This study expands the travel APP literature by developing and testing the integrated ECM–ISS model, and makes strategical suggestions to travel e-commerce enterprises considering Confucian values. The model can be improved by including Confucian values, expanding the surveyed population and assessing perceptual relationships and the continuance usage intention-actual behavior nexus.

An Extended Expectation-Confirmation Model for Mobile Nursing Information System Continuance

2016 ◽  
Vol 30 (4) ◽  
pp. 282-301
Author(s):  
Pi-Jung Hsieh ◽  
Hui-Min Lai ◽  
Chen-Chung Ma ◽  
Judith W. Alexander ◽  
Memg-Yi Lin
Keyword(s):  
Health Care ◽  
Information System ◽  
Professional Competence ◽  
Least Squares Method ◽  
Perceived Usefulness ◽  
Equation Modeling ◽  
Prior Use ◽  
Continuance Usage ◽  
Nursing Information System ◽  
Expectation Confirmation

Nursing is critical in health care systems and comprises the planning, execution, and documentation of nursing care. To better manage health care information during patient care, the use of a mobile nursing information system (MNIS) provides more time to care for inpatients by reducing time-consuming and redundant paperwork. The purpose of this study was to extend the expectation-confirmation model and explore the roles of nursing professional competency (skill in use), habit (customary use), satisfaction (with use), and frequency of prior use in the context of MNIS continuance usage. We randomly chose 3 hospitals from among 14 hospitals in Taiwan that had indicated they used an MNIS. We conducted a field survey of nurses who had experience using the MNIS. We used a valid sample of 90 nurses to test the research model, using structural equation modeling with the partial least squares method. The results show that habit and frequency of prior use had a significant impact on MNIS continuance usage. Satisfaction and frequency of prior use had a significant impact on habit. Nurses’ professional competence is crucial to perceived usefulness and, thus, is relevant in the context of MNIS continuance usage. When habit weakens over time, the continuance intention predicts continuance usage. This study showed that the extended expectation-confirmation model effectively predicts nurses’ MNIS continuance usage and provides implications. Academics and practitioners should understand how nurses’ habits form and how they affect continued MNIS use. Understanding the antecedents of habits can help nursing managers identify and manipulate habit formation.

scholarly journals Implementation of a National Electronic Health Information System in Gabon: A Survey of Healthcare Providers’ Perceptions.

2020 ◽  
Author(s):  
C.O. Bagayoko ◽  
Jack Tcheente ◽  
Diakaridia Traoré ◽  
Gaetan Moukoumbi ◽  
Raymond Ondzigue ◽  
...  
Keyword(s):  
Information System ◽  
Logistic Regression ◽  
Health Information ◽  
Healthcare Providers ◽  
Health Information System ◽  
System Quality ◽  
Information System Success ◽  
Factors Influencing ◽  
System Information ◽  
System Success

Abstract Background The Health Information System (HIS) is a set of computerized tools for the collection, storage, management, and transmission of health data. The role of such tools in supporting the modernization of health systems, improving access to quality healthcare, and reducing costs in developing countries is unquestionable, but their implementation faces several challenges. In Gabon, a unique national electronic HIS has been launched. It will connect healthcare institutions and providers at all levels in the whole country. Objective This study aims to explore and identify the factors influencing healthcare providers’ perceptions of the national electronic HIS in Gabon. Methods A 44-item questionnaire based on the Information System Success Model (ISSM) was administered between February and April 2018 among 2,600 healthcare providers across the country. The questions assessed the different aspects of the HIS that could influence its perceived impact on a 5-level Likert scale (from fully agree to totally disagree). The reliability and construct validity of the questionnaire were checked using Cronbach alpha and congeneric reliability coefficients. A logistic regression was used to identify the factors influencing healthcare providers’ perceptions of the system. Results A total of 2,327 questionnaires were completed (i.e. 89.5% response rate). The logistic regression identified five elements that significantly influenced perceived system impact: System Quality (Odds Ratio–OR=1.70), Information Quality (OR=1.69), Actual Use (OR=1.41), Support Quality (OR=1.37), and Useful Functions (OR=1.14). The model explained 30% of the variance in providers’ perception that the national HIS leads to positive impacts. Discussion The results show that healthcare providers’ perceptions regarding the positive impact of the national HIS in Gabon are influenced by their previous use of an HIS, the scope of their usage, and the quality of the system, information, and support provided to users. These results could inform the development of strategies to ensure adequate change of management and user experience for the implementation of the national HIS in Gabon, and eventually in other low resource environments. Keywords: Health Information System, Information System Success, User Acceptance, Healthcare Providers, Gabon

E-SERVCON and E-Commerce Success

2016 ◽  
pp. 816-838 ◽  
Author(s):  
Jung-Yu Lai
Keyword(s):  
Information Systems ◽  
Structural Equation ◽  
Information Quality ◽  
Quality System ◽  
Perceived Usefulness ◽  
System Quality ◽  
Continuance Intention ◽  
Information Systems Success ◽  
Information Systems Management ◽  
Service Convenience

Convenience has become an important indicator of e-commerce systems success. Based on the information systems management and marketing literature, this study explores how customer convenience in using functions and services affects e-commerce systems success. It proposes and analyzes a re-specified e-commerce system model based on the updated DeLone and McLean Information Systems Success Model with a new variable, e-commerce/electronic service convenience. The proposed model re-specifies and validates e-commerce systems success where continuance intention is proposed as a dependent variable and its relationship with independent variables such as information quality, system quality, e-service convenience, perceived usefulness and satisfaction are discussed. Partial least squares structural equation modeling technique is employed to analyze data collected by 210 users of business-to-consumer e-commerce systems in Taiwan. Findings indicate that continuance intention was found to be influenced by both satisfaction and perceived usefulness, which were found to be significant precursors of information quality, system quality, and e-service convenience. These results strongly support our contention that e-service convenience is an important factor affecting e-commerce systems success. They also offer practitioners and managers deeper insights into successful e-commerce systems implementation as well as aid researchers interested in testing related theories.

An Empirical Application of the DeLone and McLean Model to Examine Factors for E-Government Adoption in the Selected Districts of Tanzania

2015 ◽  
pp. 118-129 ◽  
Author(s):  
Mercy Mlay Komba ◽  
Patrick Ngulube
Keyword(s):  
Information System ◽  
Project Teams ◽  
System Quality ◽  
Policy Makers ◽  
Information System Success ◽  
Delone And Mclean ◽  
Government Project ◽  
System Success ◽  
Using Data ◽  
Linear Regressions

This study tests the model of information system success proposed by DeLone and McLean using data that was collected in three selected districts of Tanzania. A survey was administered to elicit factors for e-government adoption in Tanzania using the DeLone and McLean model of information system success. The results of multiple linear regressions indicate that system quality significantly influences e-government adoption in Tanzania. In light of these findings, researchers should conduct a similar study using other different models of e-government adoption in order to identify more factors that influence e-government adoption in Tanzania. Policy makers and e-government project teams should consider system quality as a barrier to e-government adoption and hence find ways of ensuring easy-to-use and easy-to-learn systems in order to facilitate e-government adoption within the country.

Understanding the determinants of mobile payment continuance usage

2014 ◽  
Vol 114 (6) ◽  
pp. 936-948 ◽  
Author(s):  
Tao Zhou
Keyword(s):  
Structural Equation ◽  
Early Stage ◽  
Mobile Internet ◽  
Perceived Usefulness ◽  
Equation Modeling ◽  
Mobile Payment ◽  
System Quality ◽  
Content Type ◽  
Performance Expectancy ◽  
Continuance Usage

Purpose – The purpose of this paper is to identify the factors affecting continuance usage of mobile payment. Design/methodology/approach – Based on the valid responses collected from a survey questionnaire, structural equation modeling (SEM) technology was employed to examine the research model. Findings – The results indicated that performance expectancy, trust in mobile payment and flow affect continuance usage. Among them, flow has a relatively larger effect. In addition, system quality has strong effects on performance expectancy and flow. Research limitations/implications – This research is conducted in China, where mobile internet is still in its early stage. Thus, the results need to be generalized to other countries that have developed mobile internet. Originality/value – Extant research has mainly focussed on the effects of instrumental beliefs such as perceived usefulness on mobile payment user behavior, and has seldom considered the effect of flow experience. This research tries to fill the gap.

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