scholarly journals Analisis Kesuksesan Sistem Informasi Kemahasiswaan (SIKMA) dengan Pendekatan Model DeLone dan McLean

2018 ◽  
Vol 1 (1) ◽  
pp. 34-46
Author(s):  
Flourensia Sapty Rahayu ◽  
Robert Apriliyanto ◽  
Yohanes Sigit Purnomo Wuryo Putro
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Structural Equation Modelling ◽  
Structural Equation ◽  
Information Quality ◽  
Quality Information ◽  
System Quality ◽  
Equation Modelling ◽  
Net Benefits

Implementasi sistem informasi pada sebuah organisasi perlu dievaluasi apakah implementasi tersebut telah dapat dikatakan sukses dan berdampak positif bagi pengguna. Sistem Informasi Kemahasiswaan yang digunakan oleh Universitas Atma Jaya Yogyakarta dikembangkan sebagai sarana mahasiswa dalam mengumpulkan nilai Satuan Partisipasi Aktivitas Mahasiswa Atma Jaya (SPAMA). Melalui sistem ini, setiap mahasiswa dapat mengembangkan potensi-potensi yang dimilikinya. Selama ini belum pernah dilakukan evaluasi terhadap kesuksesan implementasinya. Penelitian ini bertujuan untuk mengukur pengaruh system quality, information quality dan service quality terhadap user satisfaction dan use serta mengetahui net benefits dari penggunaan sistem informasi terkait. Model yang digunakan adalah model kesuksesan sistem informasi Delone & McLean 2003. Terdapat 10 hipotesis yang diuji menggunakan model Structural Equation Modelling (SEM). Dari 10 hipotesis yang diuji, lima dinyatakan diterima dan lima dinyatakan ditolak.

scholarly journals Influence of System Quality, Information Quality, Service Quality on User Acceptance and Satisfaction and Its Impact on Net Benefits (Study of Information System Users Lecturer Performance Load (BKD) in Malang State University)

2019 ◽  
Vol 10 (3) ◽  
pp. 111-132
Author(s):  
Rini Widiastuti ◽  
Bambang Santoso Haryono ◽  
Abdullah Said
Keyword(s):  
Information System ◽  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Partial Least Square ◽  
Equation Modeling ◽  
Quality Information ◽  
State University ◽  
System Quality ◽  
Net Benefits

Abstract This study aims to examine the influence of system quality, information quality, and service quality of the lecturer at Malang State University. This study will also investigate the effect on user satisfaction and its impact on net benefits for users of UM Information System Expenses. This study applies a modification of the information system success model from DeLone & McLean. The model is analyzed by modeling the Structural Equation Modeling (SEM) based on components or variants (component based) that are popular with Partial Least Square (PLS) using SmartPLS version 3.2.8. The results of this study are expected to be adopted as input and consideration in developing, improving, and improving the performance of the UM BKD information system. The research design used in this study is quantitative research. Respondents in this study were 93 UM PNS lecturers who were actively teaching. The questionnaire was online distributed by accessing the page provided. The results showed that there was a positive but not significant effect between system quality, information quality, and service quality on the use of the BKD system. However, there is a positive and significant influence between system quality, information quality, and service quality on the BKD system user satisfaction, between the uses of the BKD system on net benefits, and between the satisfaction of the BKD system users on net benefits. The implementation of BKD UM information system can be declared successful because there is a positive correlation between variables.

THE EFFECT OF ACCOUNTING INFORMATION SYSTEMS QUALITY, TRUST, AND LOYALTY ON USER PERFORMANCE USING EXTENDED INFORMATION SYSTEM SUCCESS MODEL ON MULTI FINANCE COMPANY IN DEPOK

2018 ◽  
Vol 23 (3) ◽  
pp. 293-311
Author(s):  
Arinda Pramesti
Keyword(s):  
Regression Analysis ◽  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Quality Information ◽  
User Performance ◽  
System Quality ◽  
Is Success ◽  
Success Model ◽  
Net Benefits

Globalization resulted in fiercer competition between the companies. To be top in the competition, companies must have good management in achieving the company's main objectives and obtain the maximum benefit effectively, efficiently and economically. Currently, the company has used information technology to carry out its business activities. However, any technology used by the company should always be evaluated, whether the use of these technologies provide a good contribution to the user and also companies that use them. This research is aimed to obtain empirical evidence of the relationship between accounting information system quality, trust, and loyalty of the system with user performance. This study uses updated D&M IS Success Models categories to measure the system. Those categories are System Quality, Information Quality, Service Quality, System Use, User Satisfaction, and Net Benefits. This research has used questionnaires which proceeded and analyzed by multiple regression analysis methods. The process of data analysis is validity and reliability test, classic assumption test, multiple regression analysis, and hypothesis testing analysis. The hypothesis analysis uses simultaneous regression analysis. The results show that System Quality, Information Quality, and Service Quality have a significant effect on Use and User Satisfaction simultaneously. Use and User Satisfaction have a significant effect on Net Benefits, Trust and Loyalty simultaneously. Net Benefits, Trust, and Loyalty have a significant effect on User Performance simultaneously. Keywords: IS Success Model, System Quality, Information Quality, Service Quality, Trust, Loyalty

scholarly journals PERAN MEDIASI KEGUNAAN PERSEPSIAN PADA KEPUASAN PENGGUNA SISTEM INFORMASI KEUANGAN DAERAH

2017 ◽  
Vol 13 (2) ◽  
pp. 141
Author(s):  
Sendy Cipta Utama ◽  
Bambang Purnomosidhi ◽  
Wuryan Andayani
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Structural Equation ◽  
Information Quality ◽  
Perceived Usefulness ◽  
Quality Information ◽  
Quality Service ◽  
System Quality ◽  
Regional Finance

Abstrak: Peran Mediasi Kegunaan Persepsian pada Kepuasan Pengguna Sistem Informasi Keuangan Daerah. Penelitian ini bertujuan untuk membuktikan secara empiris pengaruh kualitas sistem, kualitas informasi, kualitas layanan dan kegunaan persepsian terhadap kepuasan pengguna Sistem Informasi Keuangan Daerah (SIKD). Penelitian ini juga menguji peran mediasi kegunaan persepsian pada pengaruh kualitas sistem, kualitas informasi, kualitas layanan terhadap kepuasan pengguna SIKD. Teknik analisis menggunakan SEM (Structural Equation Modelling). Data didapatkan dari 147 staff pengelola keuangan daerah di seluruh Satuan Kerja Perangkat Daerah (SKPD) di Pemerintah Kota Batu. Sampel dipilih dengan metode judgment sampling. Hasil penelitian menunjukkan semakin baik kualitas informasi dan semakin tinggi kepercayaan pengguna bahwa sistem informasi bermanfaat akan meningkatkan kepuasan pengguna. Selanjutnya, Informasi yang berkualitas akan meningkatkan kepercayaan penggunanya bahwa informasi yang digunakan sebagai dasar pengambilan keputusan semakin baik sehingga berdampak pada meningkatnya kepuasan pengguna. Kata kunci: Kualitas Sistem, Kualitas Informasi, Kualitas Layanan, Kegunaan Persepsian, Kepuasan Pengguna Abstract: The Role of Perceived Usefulness on User Satisfaction of Regional Finance Information System. This study aims to investigate empirically the influence of system quality, information quality, service quality and perceived usefulness on user satisfaction of the Regional Finance Information System. This study also examines the role of perceived usefulness on the effect of system quality, information quality, service quality on user satisfaction. Analysis technique using SEM (Structural Equation Modelling). Data were gathered from 147 staff of the finance management on all Regional Unit in Pemerintah Kota Batu. The samples selected by judgment sampling method. The findings show that the better of information quality and the higher of the user's perceived that the information systems were useful will increase user satisfaction. In addition, information quality will increase user trust on its support to decision making. Thus, will effect on the increase of user satisfaction. Keyword: System Quality, Information Quality, Service Quality, Perceived Usefulness, User Satisfaction

scholarly journals Evaluasi Berbasis Kriteria untuk Kesusksesan Implementasi Sistem Informasi Kesehatan Berdasarkan Delone and Mclean Model

2019 ◽  
Vol 6 (3) ◽  
pp. 315
Author(s):  
Admaja Dwi Herlambang ◽  
Satrio Hadi Wijoyo ◽  
Aditya Rachmadi ◽  
Cindy Felita Nur Alimah
Keyword(s):  
Information Systems ◽  
Service Quality ◽  
Health Information ◽  
User Satisfaction ◽  
Information Quality ◽  
Health Information Systems ◽  
Quality Information ◽  
System Quality ◽  
Frequency Of Use ◽  
Net Benefits

<p>Penelitian bertujuan untuk mengevaluasi kesuksesan implementasi sistem informasi kesehatan (Homedika.com). Pengukuran dilakukan berdasarkan DeLone &amp; McLean Model. Pengumpulan data dilakukan melalui kuesioner yang telah lolos uji validitas dan reliabilitas. Sampel penelitian berjumlah 30 responden yang dipilih dengan menggunakan teknik <em>purposive sampling</em> dan data dianalisis dengan statistik jenis deskriptif. Hasil analisis kesuksesan pada variabel <em>system quality, information quality</em>, <em>service quality</em>, <em>user satisfaction</em>, dan <em>net benefits</em> masuk ke dalam kategori Tinggi, dan variabel <em>use</em> masuk ke dalam kategori Cukup Tinggi. Kesuksesan implementasi sistem informasi kesehatan dapat ditingkatkan dengan cara melakukan perbaika pada variabel <em>use</em> dengan indikator <em>frequency of use</em>.</p><p><strong><em>Abstract</em></strong></p><p class="Judul2"><em>The study aims to evaluate the success of health information systems (Homedika.com) implementation. Measurements are carried out based on DeLone &amp; McLean Model. Data collection was done through  questionnaire that had passed the validity and reliability test. The research sample consisted of 30 respondents who were selected using purposive sampling technique and ata were analyzed using descriptive statistics formula. The results of success analysis in the system quality, information quality, service quality, user satisfaction, and net benefits</em><em> variable</em><em> </em><em>categorized as</em><em> High, and use variable </em><em>categorized as </em><em>Quite High. The success of the implementation of health information systems can be improved by improving the use variable with frequency of use</em><em> indicator</em><em>.</em></p><p><strong><em><br /></em></strong></p>

scholarly journals Measuring E-Commerce Success in Malaysia: Modified Delone Mclean Model with Trust and Privacy

2018 ◽  
Vol 7 (4.15) ◽  
pp. 524
Author(s):  
Najma Imtiaz Ali ◽  
Suhaila Samsuri ◽  
Muhamad Sadry Abu Seman ◽  
Imtiaz Ali Brohi ◽  
Asadullah Shah
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Quality System ◽  
System Quality ◽  
Is Success ◽  
Is Success Model ◽  
Delone And Mclean ◽  
Success Model ◽  
Net Benefits

With the influx of the Internet, Business to Customer E-commerce (B2c e-Commerce) has gained popularity around the globe. Although a number of researches has been done to know the factors affecting the adoption of e-commerce, however, not much research has done to know the effects of e-commerce on online shopping success.  DeLone and McLean introduced the Information System (IS) success model in year 1992, later on, refined the same model with the newer concept, to fully understand the effects of IS success. In this paper, authors have used the DeLone and McLean IS success model 2003 with addition two constructs Privacy and Trust.  Seven interrelated dimensions of e-commerce were examined namely, Service Quality, System Quality, Trust, Privacy, User satisfaction and Net benefits. The proposed model and the relationship between the various constructs were measured by gathering the data from 381 users from the business faculty of Klang valley universities in Malaysia. Seven interconnected dimensions of B2C e-commerce success were confirmed namely, Service Quality, System Quality, Information Quality, Trust, Privacy along with User Satisfaction and Net Benefits. Confirmatory Factor Analysis CFA and SEM were used to analyse the collected data and proved the hypothesis. The results revealed that system quality, service quality, trust and privacy are directly related to user satisfaction which in turn directly related to net benefits, whereas information quality has no any influence on user satisfaction in terms of e-commerce. 

scholarly journals ANALISIS KEPUASAN PENGGUNA APLIKASI PENILAIAN PRESTASI KERJA (SKP ONLINE) MENGGUNAKAN METODE HUMAN ORGANIZATION TECHNOLOGY (HOT) FIT PADA BADAN KEPEGAWAIAN DAERAH KOTA PADANG

2017 ◽  
Vol 5 (2) ◽  
Author(s):  
Primadani Viandra ◽  
Titi Sriwahyuni ◽  
Muhammad Anwar
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Research Result ◽  
Sampling Technique ◽  
Survey Method ◽  
Quality Information ◽  
Quality Service ◽  
System Quality ◽  
Human Organization

This study is aimed to describe user satisfaction on application applied at BKD Kota Padang, based on system quality, information quality, service quality, service quality and structure of organization aspects. This research has also analysed the effect of Human Organization Technology method to users’ satisfaction of SKP Online system. Survey method was used by sampling to end user of SKP Online as the population. By purposive sampling technique, this research selected limited respondent of 55 users. Descriptive analysis, inferential analysis and multiple regression have utilized to analyse the data and making decision as research result. However, the study result have shown that system quality, information quality, service quality and structure of organization are simultaneously affecting the users’ satisfaction variable and giving contribution of 48,4%. It means that improving many factors as above will absolutely increase the quality and users’ satisfaction of online SKP system as well.  Keyword     : Human Organization Technology, SKP Online, User Satisfaction.

scholarly journals Pengaruh Kualitas Sistem dan Informasi Dalam Pendidikan Akuntansi

2021 ◽  
Vol 4 (1) ◽  
pp. 13-33
Author(s):  
Aditya Pradina Hermawan ◽  
Aprina Nugrahesthy Sulistya Hapsari
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Quality Information ◽  
System Quality ◽  
Study Program ◽  
Net Benefits ◽  
Positive Effect ◽  
Learning Data

This research aims to examine the effect of system quality, information quality, user satisfaction, and the net benefits of using information systems in accounting learning. Data in this research were obtained by distributing questionnaires with a sample of 70 students Accounting Study Program. This research is a descriptive quantitative study and uses multiple linear regression analysis. The results showed that system quality and information quality had a positive effect on user satisfaction, and information quality and user satisfaction had a positive effect on net benefits, but system quality did not affect net benefits. The results of this study can be used as consideration in making improvements related to the implementation and use of the f-learn in accounting learning and education.

scholarly journals Analisis Implementasi E-audit untuk Pemeriksaan Keuangan Negara Studi pada BPK RI Perwakilan Daerah Istimewa Yogyakarta

2019 ◽  
Vol 4 (1) ◽  
pp. 15
Author(s):  
Siti Mubiroh
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
Information Quality ◽  
Quality Information ◽  
Quality Service ◽  
System Quality ◽  
Snowball Sampling ◽  
Delone And Mclean ◽  
System Use ◽  
Net Benefits

Badan Pemeriksa Keuangan (BPK) RI mempunyai peran penting dalam meningkatkan akuntabilitas keuangan negara. Dalam menjalankan tugasnya, BPK menghadapi permasalahan yaitu sumberdaya manusia yang terbatas dan waktu pemeriksaan yang terbilang singkat. Oleh karena itu BPK mengembangkan sistem informasi e-audit dalam pelaksanaan pemeriksaan pengelolaan dan tangungjawab keuangan negara. Penelitian ini menggunakan Model Kesuksesan Sistem Informasi DeLone dan McLean (2003) dengan menggunakan enam komponen yaitu System Quality, Information Quality, Service Quality, Information System Use, User Satisfaction, dan Net Benefits. Perbedaan penelitian ini dengan penelitian sebelumnya adalah penelitian ini menggunakan pendekatan kualitatif dengan metoda studi kasus dengan tujuan untuk mengetahui implementasi e-audit secara mendalam. Teknik pengambilan sampel menggunakan snowball sampling. Teknik pengumpulan data menggunakan wawancara, observasi, dan dokumentasi. Informan dalam penelitian ini adalah auditor BPK RI Perwakilan DIY.  Hasil penelitian ini menunjukkan bahwa fitur pencarian utama dan fitur data antar efektif digunakan dalam proses pemeriksaan keuangan pemerintah daerah, sedangkan fitur LKPD belum efektif digunakan dalam proses pemeriksaan  keuangan pemerintah daerah.Kata Kunci: E-audit, DeLone and McLean Models, Audit Sistem Informasi

ANALISIS PERBANDINGAN KUALITAS PELAYANAN PENERIMAAN MAHASISWA BARU (PMB) ONLINE MENGGUNAKAN MODEL KESUKSESAN SISTEM INFORMASI DELONE DAN MCLEAN (D&M) (Studi Kasus : PMB UKDW dan PMB STMIK AMIKOM Yogyakarta)

Respati ◽  
2017 ◽  
Vol 8 (24) ◽  
Author(s):  
Nurhasan Nugroho ◽  
Emma Utami ◽  
Emha Taufiq Luthfi
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Quality Information ◽  
Quality Service ◽  
System Quality

Penelitian ini dilakukan untuk menganalisis perbandingan kualitas sistem Penerimaan Mahasiswa Baru (PMB) online Universitas Kristen Duta Wacana (UKDW) dan STMIK AMIKOM Yogyakarta disamping itu juga mengukur pengaruh system quality, information quality, dan service quality terhadap user satisfaction, baik secara bersama-sama maupun secara sendiri-sendiri, dalam menganalisa variabel yang dominan terhadap kepuasan pengguna. Jenis penelitian ini adalah kuantitaif dan teknik analisis yang digunakan adalah korelasi rank spearman dan kendall dengan skala ordinal. Hasil penelitian yang diperoleh dalam penilaian tiap-tiap varaibel berpengaruh terhadap kepuasan pengguna dan variabel information quality berpengaruh paling dominan terhadap user satisfaction. PMB online STMIK AMIKOM Yogyakarta berdasarkan penilaian responden dirasa lebih baik dari model kesuksesan sistem informasi DeLone dan McLean.Kata Kunci : system quality, information quality, service quality, user satisfaction, PMB online, Delone dan Mclean.

scholarly journals The E-Filing Tax Implementation Success Examined From The Taxpayer Agency as User

2021 ◽  
Vol 11 (1) ◽  
pp. 88-100
Author(s):  
Windriati Windriati ◽  
M. Husni Thamrin ◽  
Nurmah Semil
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Equation Modeling ◽  
System Quality ◽  
Structure Equation Modeling ◽  
System Information ◽  
Net Benefits ◽  
Base Structure

This study aimed at analyzing the effect of system quality, information quality, and service quality to the implementation of e-Filing tax system on net benefits with user satisfaction as an intervening variable at the Pratama Palembang Ilir Barat Tax Service Office (TSO). This research was a quantitative study with survey approach through distributing questionnaires to 350 respondents as samples. To analyze the data, Covariance Base Structure Equation Modeling (CB-SEM) was used. The results indicated that the quality of systems, information and service positively and significantly affected the user satisfaction with the percentage of 16%, 20%, and 26%, respectively. Likewise, the e-Filing user satisfaction had a positive and significant effect on the net benefits with the percentage of 64%. The results of this study recommend that, despite its being mandatory, the implementation of e-Filing system could provide satisfaction to the users. This indicated that the system is currently as expected; not only due to its being mandatory, but the users satisfaction also contributed to the system’s sustainability. The output of the services provided in the form of taxpayer compliance, however, has not shown optimal results. Thus, a continuous reformation of the system, information, and service quality is hoped to be conducted.

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