scholarly journals Harnessing Digital Services for Co-creating Sustainability Value in the Retail Servicescape

2022 ◽  
Author(s):  
Juuli Lumivalo ◽  
Kati Clements ◽  
Emma-Stiina Hannuksela
Keyword(s):  
Digital Services

From accounting to report: Digitalization of college and related issues

2020 ◽  
pp. 16-25
Author(s):  
D. N. Butorin
Keyword(s):  
Information Systems ◽  
Vocational Education ◽  
Professional Education ◽  
Vocational Training ◽  
Oil And Gas ◽  
Information Service ◽  
Accounting System ◽  
Educational Organization ◽  
Job Tasks ◽  
Digital Services

The article discusses the process of the digitalization of the educational organization of secondary vocational education. When automating routine processes, at some point, problems may arise in the transition from solving local accounting problems to submitting regulated reports. Often, digitalization becomes the only possible solution to the problems of combining the performance of job tasks based on data from various departments. This is especially evident when implementing integration with external federal information systems. The development of digital services for students with the help of the information service “NaLentu!” (”Go to a Class!”) is shown. Based on it, the mailing of the schedule, the “digital student’s record-book”, and the order of documents are implemented. It is described how one of the federal systems became the reason for the digitalization of processes in social accounting, the appointment and accrual of grants. The problems of the implementation of the accounting system on the part of employees, in particular, the perception by some of them of digitalization as a threat to their interests, are indicated. Further automation trends after the implementation of information systems in the decision of the central tasks of the educational organization are demonstrated. The stages of the introduction of information systems for accounting for vocational training and additional professional education are described, the analysis of the results of their implementation on the basis of College of Oil and Gas in Achinsk is given.

UK Television Policy and Regulation, 2000–10

2012 ◽  
Vol 9 (4) ◽  
pp. 521-547 ◽  
Author(s):  
Jonathan Hardy
Keyword(s):  
Public Service ◽  
Policy Making ◽  
Market Failure ◽  
Media Content ◽  
Media Ownership ◽  
Communications Policy ◽  
Policy Issues ◽  
Digital Services ◽  
Broadcasting Regulation ◽  
Structural Regulation

Between 2000 and 2010, new institutional arrangements were created for UK broadcasting regulation, built upon a radical rethinking of communications policy. This article examines key changes arising from Labour's media policy, the Communications Act 2003 and the work of Ofcom. It argues that changes within broadcasting were less radical than the accompanying rhetoric, and that contradictory tendencies set limits to dominant trends of marketisation and liberalisation. The article explores these tendencies by reviewing the key broadcasting policy issues of the decade including policies on the BBC, commercial public service and commercial broadcasting, spectrum and digital switchover, and new digital services. It assesses changes in the structural regulation of media ownership, the shift towards behavioural competition regulation, and the regulation of media content and commercial communications. In doing so, it explores policy rationales and arguments, and examines tensions and contradictions in the promotion of marketisation, the discourses of market failure, political interventions, and the professionalisation of policy-making.

Expectations about pain and analgesic treatment depend on medical providers’ facial appearances

2020 ◽  
Author(s):  
Elizabeth A. Necka ◽  
Carolyn Amir ◽  
Troy C. Dildine ◽  
Lauren Yvette Atlas
Keyword(s):  
Patient Outcomes ◽  
Visual Information ◽  
Healthcare Providers ◽  
Medical Procedures ◽  
Medical Providers ◽  
Analgesic Treatment ◽  
Digital Services ◽  
Receive Treatment ◽  
Facial Images ◽  
Trait Impressions

There is a robust link between patients’ expectations and clinical outcomes, as evidenced by the placebo effect. These expectations are shaped by the context surrounding treatment, including the patient-provider interaction. Prior work indicates that the provider’s behavior and characteristics, including warmth and competence, can shape patient outcomes. Yet humans rapidly form trait impressions of others prior to any in-person interaction. Here, we tested whether trait-impressions of hypothetical medical providers, based purely on facial images, influence participants’ choice of medical providers and expectations about their health following hypothetical medical procedures performed by those providers in a series of vignettes. Across five studies, participants selected providers who appeared more competent, based on facial visual information alone. Further, providers’ apparent competence predicted participants’ expectations about post-procedural pain and medication use. Participants’ perception of their similarity to providers also shaped expectations about pain and treatment outcomes. Our results suggest that humans develop expectations about their health outcomes prior to even setting foot in the clinic, based exclusively on first impressions. These findings have strong implications for health care, as individuals increasingly rely on digital services to choose healthcare providers, schedule appointments, and even receive treatment and care, a trend which is exacerbated as the world embraces telemedicine.

The effect of emotions, eWOM quality and online review sequence on consumer intention to follow advice obtained from digital services

2020 ◽  
Vol 31 (3) ◽  
pp. 465-487 ◽  
Author(s):  
Carla Ruiz-Mafe ◽  
Enrique Bigné-Alcañiz ◽  
Rafael Currás-Pérez
Keyword(s):  
Structural Model ◽  
Online Reviews ◽  
Moderating Effect ◽  
Online Information ◽  
Bias Effect ◽  
Content Type ◽  
Digital Services ◽  
Information Cues ◽  
Cognitive Information ◽  
The Impact

PurposeThis paper analyses the interrelationships between emotions, the cognitive information cues of online reviews and intention to follow the advice obtained from digital platforms, paying special attention to the moderating effect of the sequencing of review valence.Design/methodology/approachThe data were collected from 830 Spanish Tripadvisor users. In a two-step approach, a measurement model was estimated and a structural model analysed to test the proposed hypotheses. SmartPLS 3.0 software was used. The moderating effect of sequencing of reviews is tested.FindingsThe data analysis showed a bias effect of review sequence on the impact of online information cues and emotions on intention to follow advice obtained from Tripadvisor. When the online reviews of a restaurant begin with positive commentaries, their perceived persuasiveness is a stronger driver of the pleasure and arousal elicited by online reviews than when they begin with negative reviews. On the other hand, the perceived helpfulness of online reviews only triggers arousal when the user reads negative, followed by positive, comments. The impact of pleasure on intention to follow the advice provided in an online travel community is higher with positive-negative than with negative-positive sequences.Originality/valueWhile researchers have demonstrated the benefits of customer reviews on company sales, a largely uninvestigated issue is the interplay between emotions and cognitive information cues in the processing of online reviews. This is one of the first studies to examine the moderating effect of conflicting reviews on the impact of emotions and cognitive information cues on consumer intention to follow the advice obtained from digital services.

E-books in the Czech Republic: Analysis of demand and readers’ behaviour

IFLA Journal ◽  
2021 ◽  
pp. 034003522198936
Author(s):  
Viktor Prokop ◽  
Jan Stejskal
Keyword(s):  
Science Fiction ◽  
Public Libraries ◽  
Research Model ◽  
Online Questionnaire ◽  
Significant Group ◽  
The Czech Republic ◽  
Unique Data ◽  
Digital Services ◽  
Data Source ◽  
Practical Recommendations

Currently, there is a more frequent replacement of books by e-books, which have become an increasingly viable format and make it easier for readers to read books in a variety of places. Public libraries therefore focus more often on the provision of e-books as one of the components of their digital services. However, these services do not always meet with an adequate demand from readers due to several factors, such as service charges or a lack of awareness. Therefore, in this article, the authors focus on the demand side, represented by e-book readers. Specifically, they focus on the Municipal Library of Prague’s e-book readers’ behaviour and propose a three-step research model. It consists of analyses focusing on: (1) the specifics of the Municipal Library of Prague’s e-book readers; (2) e-book readers’ interest in borrowing e-books; and (3) e-book readers’ interest in the Municipal Library of Prague’s e-service when they must pay a fee. As a data source, the authors use unique data from an online questionnaire survey among readers of the Municipal Library of Prague in 2019 by the Sociores agency. The results show that science fiction and fantasy readers represent the most significant group of e-book readers at the Municipal Library of Prague, and that Facebook is the most significant channel for communication with e-book readers. The authors also confirm the importance of e-book readers and smartphones as devices that significantly affect readers’ decision to read e-books. In the final part of the article, the authors propose some practical recommendations that could attract more e-book readers.

scholarly journals SERVICE CREATION FOR RE-NORMALISING ESSENTIAL BUSINESS ENVIRONMENT: A PREVENTION BASED DIGITAL TECH APPROACH

2021 ◽  
Vol 1 ◽  
pp. 2631-2640
Author(s):  
Santosh Maurya ◽  
Tezuka Shin ◽  
Kentaro Watanabe ◽  
Hiroshi Nakagoe
Keyword(s):  
Work Environment ◽  
Digital Technology ◽  
Business Environment ◽  
Business Owners ◽  
Proof Of Concept ◽  
Business Environments ◽  
Digital Services ◽  
Service Creation ◽  
Prevention Through Design ◽  
After Effect

AbstractThis research investigates service creation in/after effect of coronavirus pandemic targeting the essential business environment. It follows prevention through design approach to facilitate business owners to maintain their business environments at low COVID contraction risks, for both customers and staff. The effectiveness of recommended prevention practices (like social distancing and hand-sanitising) is uncertain at public workplaces, simply due to inevitable workers and customers interactions. Such uncertainty, especially in cases of retail stores and hospitals, raises a need for the design of services and support systems for common/necessary public business activities to reduce the burden on people involved. This research investigates the risk-related metrics to realise such digital services, focussing on three types: congestion at the work environment, disinfection of store area/objects, and sanitisation of people and staffs involved. Based on this, a digital technology-based service COVSAFE was created and tested through a proof-of-concept implementation for a supermarket business environment. This implementation and its evaluations highlight the bottlenecks/challenges for realising this system in everyday scenarios.

Sign in / Sign up

Export Citation Format

Share Document