Differential Effects of Experience and Information Cues on Metacognitive Judgments About Others’ Change Detection Abilities

This study explored the interaction between visual metacognitive judgments about others and cues related to the workings of System 1 and System 2. We examined how intrinsic cues (i.e., saliency of a visual change) and experience cues (i.e., detection/blindness) affect people’s predictions about others’ change detection abilities. In Experiment 1, 60 participants were instructed to notice a subtle and a salient visual change in a magic trick that exploits change blindness, after which they estimated the probability that others would detect the change. In Experiment 2, 80 participants watched either the subtle or the salient version of the trick and they were asked to provide predictions for the experienced change. In Experiment 1, participants predicted that others would detect the salient change more easily than the subtle change, which was consistent with the actual detection reported in Experiment 2. In Experiment 2, participants’ personal experience (i.e., whether they detected the change) biased their predictions. Moreover, there was a significant difference between their predictions and offline predictions from Experiment 1. Interestingly, change blindness led to lower predictions. These findings point to joint contributions of experience and information cues on metacognitive judgments about other people’s change detection abilities.

Customer’s digital advocacy: impact of reviews and influencers in building trust for tourism and hospitality services

Purpose Marketers are focusing on the need for customer advocacy to influence other customers and drive consumption. The purpose of this paper is to explore whether online or digital advocacy influences customer decision-making related to the purchase of travel and tourism services. This paper will also identify the categories of influencers that stimulate purchase for travel and tourism. Influencers do want to know the kind of information customers are looking for. Design/methodology/approach This paper is based on a primary survey of travelers to understand their degree of dependence on online reviews while making hospitality consumption-related decisions. Findings This paper looks at both influencer marketing and online reviews by consumers to understand consumption toward advocated brand. Influencers who are perceived as unbiased in their viewpoints are trending on social media. Consumers gain trust in reviews that disclose reviewer information, number of relevant reviews are present over a period and presence of both unbiased positive and negative recommendations related to the establishment and prices versus performance. Practical implications Marketers and influencers alike can gain from the factors influencing consumer trust toward online advocacy and reviewed information. Originality/value Research is relevant for all stakeholders as it highlights the fact that consumers are looking at online reviews and one does not have to be a famous personality to influence purchase. It is relevant for influencers, as it highlights reasons for trust and various information cues that consumers are looking for. Research also gives perspective to influencers to refine online strategy and gain trust of more followers.

Bridging the divide: The effect of humanizing information on attitudes toward political outgroup members

Liberals and conservatives in the United States dislike and dehumanize those on the other side. This divide leads to political stalemates, destroyed relationships, and even violence. We examined the benefits of humanizing members of the political outgroup by providing people with humanizing information—cues that signal a person’s cognitive and emotional complexity. We examined the effectiveness of humanizing information in three preregistered experiments (N = 1389). Study 1 tested whether learning humanizing information about an outgroup member would reduce bias towards them, relative to a control containing only political information. Study 2 sought to replicate this effect by comparing the humanizing information to a control that contained non-humanizing individuating information. Study 3 tested this effect in the timely context of social media feeds, while also testing whether the benefits of learning humanizing information extended to additional members of the outgroup. Each methodology revealed that, compared to those who read non-humanizing controls, participants who learned humanizing information about a political outgroup member were less hostile and more empathic toward that outgroup member. All three studies also provided evidence that judging the outgroup member as more human contributed to this reduction in bias. Further, Study 3 revealed that the benefits of humanizing information extended to members of the outgroup that were connected to the humanized member. The current studies thus identify a promising avenue for reducing interparty hostility.

Assessing restaurant review helpfulness through big data: dual-process and social influence theory

Purpose This study aims to uncover how heuristic information cues (HIC) and systematic information cues (SIC) of online reviews influence review helpfulness and examine a moderating role of social influence in the process of assessing review helpfulness. In particular, this study conceptualizes a theoretical framework based on dual-process and social influence theory (SIT) and empirically tests the proposed hypotheses by analyzing a broad set of actual customer review data. Design/methodology/approach For 4,177,377 online reviews posted on Yelp.com from 2004 to 2018, this study used data mining and text analysis to extract independent variables. Zero-inflated negative binomial regression analysis was conducted to test the hypothesized model. Findings The present study demonstrates that both HIC and SIC have a significant relationship with review helpfulness. Normative social influence cue (NSIC) strengthened the relationship between HIC and review helpfulness. However, the moderating effect of NSIC was not valid in the relationship between SIC and review helpfulness. Originality/value This study contributes to the extant research on review helpfulness by providing a conceptual framework underpinned by dual-process theory and SIT. The study not only identifies determinants of review helpfulness but also reveals how social influences can impact individuals’ judgment on review helpfulness. By offering a state-of-the-art analysis with a vast amount of online reviews, this study contributes to the methodological improvement of further empirical research.

The Power of Conformity in Citizens’ Blame: Evidence from a Survey Experiment

The authors examine whether conformity towards prevailing public opinions and pre-existing blame influences citizens’ attribution of blame for public service failure, by using a between-group experimental design with five groups. Two groups received information cues mentioning different public opinions. Two additional groups received information on pre-existing blame or the absence of such blame. One control group did not receive any information. The empirical analysis reveals that public opinion in favor of blame leads to increased blame attribution, while a contrary public opinion decreases citizens’ blame. Likewise, the expected increase in citizens’ blame resulting from pre-existing blame is supported. However, the absence of blame has no effect. Overall, the experiment supports the impact of conformity on citizens' blame. In addition, the literature on citizens’ blame is extended by utilizing a citizen-centered perspective and taking social psychological theory into account.

Ideology as Filter: Motivated Information Processing and Decision-Making in the Energy Domain

The transition towards more renewable energy will substantially increase voters’ involvement in the political decision-making process in the energy domain. Decisions such as whether to approve or reject large-scale energy programs can be complex, especially when available information cues are numerous and conflicting. Here, we hypothesize that political ideology is a strong determinant in this process, serving as a filter that voters apply when evaluating the relevance of provided information cues. We tested this hypothesis in the context of the 2017 Public Vote on the Swiss Energy Act. A sample of n = 931 Swiss voters were presented with arguments in favor or against the Energy Act, which were framed in terms of values found to be relevant for liberal and conservative ideologies, respectively. Political ideology strongly determined individual attitudes and voting preferences. Political ideology moreover moderated the influence of information provision on decisions, in that arguments congruent with voters’ political ideology were more likely to be evaluated as personally relevant and integrated into their decisions. We discuss the implications of our findings for measures on how to address ideology-based decision-making in order to ensure a well-informed electorate.

Muscle and neuronal guidepost-like cells facilitate planarian visual system regeneration

Neuronal circuits damaged or lost after injury can be regenerated in some adult organisms, but the mechanisms enabling this process are largely unknown. We used the planarian Schmidtea mediterranea to study visual system regeneration after injury. We identify a rare population of muscle cells tightly associated with photoreceptor axons at stereotyped positions in both uninjured and regenerating animals. Together with a neuronal population, these cells promote de novo assembly of the visual system in diverse injury and eye transplantation contexts. These muscle guidepost-like cells are specified independently of eyes, and their position is defined by an extrinsic array of positional information cues. These findings provide a mechanism, involving adult formation of guidepost-like cells typically observed in embryos, for axon pattern restoration in regeneration.