scholarly journals Rural Bus Connectivity and Quality of Services under Assam State Transport Corporation (ASTC)

2019 ◽  
Vol 8 (6) ◽  
pp. 3322-3327
Keyword(s):  
Rural Areas ◽  
Road Transport ◽  
The State ◽  
Primary Data ◽  
Transport Sector ◽  
Quality Of Services ◽  
Transport Services ◽  
The People ◽  
Bus Services

Road Transport Sector (RTS) is crucial for the people living in rural areas because other modes of transportation are hardly available in these regions. People are basically dependent on road transport services to run their day to day works in rural areas. Assam is a state of India where majority of the population is living in rural areas. The state comprises different geographical locations such as remotest of the remote locations, flood affected areas etc. and on the other hand, other modes of transportation such as trains, flights etc. are not adequately available in all places of the state. Thus, road transport plays a crucial role in moving goods and services in the state. So far as the welfare states are concerned, Public Road Transport Corporations (PRTCs) play a major role in delivering bus services to the people so all sections of the people can travel comfort journey at reasonable prices. Assam State Transport Corporation (ASTC) is only the Public Sector Road Transport Corporation (PSRTC) in Assam which provides bus services to the people of the state and in its connected regions. Here, the present study has been made to understand the status of services provided to the people living in rural areas of Assam under ASTC. Total 100 respondents from the group of passengers travelled by ASTC’s buses (Lakhimpur Division) have been purposively contacted for collecting primary data and the data collected from passengers would help to understand the availability/unavailability and the quality of services provided by ASTC to the passengers. Apart from the passengers, 8 ASTC’s officials (four from each station) and 2 higher officials from ASTC’s headquarters have been interviewed to understand the challenges faced by them in operating buses. Based on the collected data, the study finds that the corporation has failed to provide quality services to the passengers in many regards. The findings of the study highlight unavailability of push back system in seats in many buses, absence of a/c connections in buses allotted to rural areas, unhygienic bus stations etc. The study also reveals that service delivery is affected by the problems which are related to operation of buses such as rigid official procedures, financial deficiency, dissatisfaction of employees etc. Based on the findings, the study suggests concerned authority to take necessary steps to improve the quality of services regarding different aspects and to introducing such rules and regulations wherein employees feel comfort to discharge their duties. The study also suggests concerned authority to keeping proper surveillance over the properties of ASTC, focusing on proper maintenance of buses and bus stations etc.

scholarly journals Service Delivery and Consumer’s Satisfaction under Assam State Transport Corporation (ASTC)

2019 ◽  
Vol 8 (11) ◽  
pp. 1845-1850
Keyword(s):  
Service Delivery ◽  
Road Transport ◽  
Transport Sector ◽  
Quality Of Services ◽  
Technical Problems ◽  
System Availability ◽  
The People ◽  
Time Table ◽  
Bus Services

So far as the hostile geographical locations such as hilly mountains, large forest, remotest of the remote areas and flood affected regions are concerned, passengers are heavily reliant on Road Transport Sector. Assam State Transport Corporation (ASTC) is a Public Sector Road Transport Corporation which has been providing bus services to the people of Assam and its connected regions but many studies and reports show that the corporation fails to provide quality services to the passengers in the regions. Infact consumer’s satisfaction is more and more dependent on quality of services produced by an organization. Thus, this study attempts to understand the issue of service delivery and consumer’s satisfaction under the ASTC following certain indicators. On the basis of field observation and data collected from 200 respondents, the study finds that ASTC fails to provide quality services to the passengers with regard to different issues such as addressing technical problems, availability of A/C connection in bus, availability of push back system, availability of Closed Circuit Television (CCTV), quality of shelter during halt etc. The study suggests that the issue of consumer’s satisfaction should be taken care of seriously by the corporation and it is only possible if quality of services is improved under ASTC concerning different issues such as adherence to bus time table, availability of alarm used by passengers, cleanness of bus stop, availability of road safety guide book etc. The prime need of the time is to handle the matter in a strict hand.

scholarly journals The Quality of the Decision-Making Process in Road Transport

2019 ◽  
Vol 1 (1) ◽  
pp. 85-92
Author(s):  
Robert Sałek
Keyword(s):  
Decision Making ◽  
Transport Process ◽  
Road Transport ◽  
Quality Of Services ◽  
Decision Making Process ◽  
Factors Affecting ◽  
Management Level ◽  
Transport Services ◽  
Preparatory Stage

Abstract The issue of quality is a very important aspect of the operation of transport companies. In relation to the area of their activity it primarily focuses on the quality of services provided, which can be verified e.g. on the basis of timeliness of deliveries or accepted complaints. This allows for examining the quality after providing the service in order to take future pro-quality actions. However, is it possible to affect the quality of services provided before their provision? The transport process itself is preceded with a range of actions taken within the framework of detailed planning and organization, which can significantly influence the quality of services. The decisions made at the management level are conditioned by many factors determining the course of future events, however, this is not always enough to make the process run uninterruptedly. Therefore, it is important to structure basic actions at the initial stage so as to allow the smooth conduct of the decision-making process for the specific task in order to subsequently focus on the detailed analysis of the actions planned. In the paper, the author attempts to characterize the fundamental factors affecting the decisions taken during the planning and organization of the transport process. The objective of the conducted research is to verify initial decisions and their significance for the improvement in the quality of transport services provided. There was conducted the algorithmization of actions and interpretation of their importance for the quality of decisions taken at the preparatory stage and during transport.

scholarly journals User Satisfaction of the Free Shuttle Bus Service in Petaling Jaya

2021 ◽  
Vol 6 (11) ◽  
pp. 427-441
Author(s):  
Nur Adibah Farhanah Binti Ismail ◽  
Nur Alya Imani Binti Ismail ◽  
Nur Intan Faaiqah Binti Mohd Faizal ◽  
Nur Rabiatul Adawiyah Atiqah Binti Ijama ◽  
Nuramira Adiyana Binti Suzeli ◽  
...  
Keyword(s):  
Public Transportation ◽  
Rural Areas ◽  
User Satisfaction ◽  
Quality Of Services ◽  
Survey Questionnaire ◽  
City Bus ◽  
Bus Service ◽  
Urban And Rural Areas ◽  
Bus Services

Public transportation brings more convenience to customer in urban and rural areas. In Malaysia, awareness of using the PJ City bus by passengers in Petaling Jaya is still limited. Many passengers are still unsatisfied with the services provided because the shuttle bus is zero-priced services, so the quality of services are always questioned by access users. Therefore, this current study is to investigate the influences of value, quality and reputation of free shuttle (PJ City) bus services towards customer satisfaction. Understanding what customers expect is very important as it will help to improve the services. Data were collected from users of PJ City bus using a survey questionnaire. The finding further revealed that, value positively influenced the satisfaction of customers. So, it is important for the service provider to enhance its value to the customer.

scholarly journals THE APPLICATION OF FOREIGN METHODS OF INCREASING THE EFFICIENCY OF PUBLIC TRANSPORT IN THE SYSTEM OF STATE GOVERNANCE OF THE REPUBLIC OF KAZAKHSTAN

2021 ◽  
Vol 7 (1) ◽  
Author(s):  
Gulnara Baikushikova ◽  
Mukhamed al-Hoderi ◽  
K. S. Mukhtarova ◽  
Z. B. Balgabayeva ◽  
Y. S. Chukubayev
Keyword(s):  
Public Administration ◽  
Social Services ◽  
Public Transport ◽  
High Efficiency ◽  
The State ◽  
Urban Transport ◽  
Quality Of Services ◽  
Transport Services ◽  
Transport Management

Within the framework of the public administration system effectiveness in the provision of services to the population, the authors consider topical issues of improving the quality of the work of such a social sector as public transport. It is noted that the state reform of public transport demonstrates high efficiency in implementing a set of tasks (development of digitalization of the industry, renovation of transport parks, etc.). However, in the field of transport services, there are still open meta related to the need to optimize their practical activities. An important point in the study is the analysis of the features in assessing the degree of satisfaction with transport services consumers. These features are largely due to the quality of the driver himself, who is the subject of providing services to vehicle users, and the key role of passengers who are able to objectively assess the work of social services. The article discusses various methods of increasing efficiency, including in the field of transport management. The Kazakhstani experience of research and application of these and other approaches to improving the efficiency of public transport management is considered. Having considered this practice, it is proposed to introduce an assessment of the satisfaction of public transport passengers; to implement the research objectives, the authors proposed a methodology based on the results of a survey of the population in an online format. In the presence of an integrated mobile application, this methodology will make it possible to introduce an estimated indicator of passenger satisfaction with completed trips. The result of these measures should be an improvement in the quality of services provided by public transport, which, in turn, will stimulate the abandonment of private vehicles in favor of public ones, significantly improve the environmental situation in the city, and also be able to relieve the traffic of city streets during almost all working hours. In the context of the state program for the implementation of the "smart" urban transport project, the maximum optimization of the existing system and the achievement of the ultimate goal of ensuring comfortable and safe travel by public transport is possible. Keywords: public administration, efficiency, key performance indicators, KPI system, KPI system algorithm, customer satisfaction, efficiency assessment, quality of services to the population, social work.

scholarly journals The importance of telematic information and logistics indicators for the management of the quality of transport services

2021 ◽  
Vol 27 (3) ◽  
pp. 176-183
Author(s):  
Robert Sałek
Keyword(s):  
Road Transport ◽  
Transport Processes ◽  
Quality Of Services ◽  
The European Union ◽  
High Demand ◽  
Foreign Markets ◽  
Transport Services ◽  
Source Of Information ◽  
Telematics System

Abstract Transport companies, whose activities have a significant impact on the economy of the whole of Europe, constantly face new market challenges. The high demand for transport services, even in the time of the Covid-19 pandemic, and the introduction of new regulations by the European Union authorities mean that these enterprises have to increase their efforts on competitive foreign markets. Telematics systems play a crucial role in this battle as they enable the acquisition and processing of data characterizing processes in road transport. In this article, the author undertakes the issue of logistic indicators in theoretical frames, as well as their classification and characteristics as the main source of information about processes. This is followed by the analysis of data obtained from a transport company using a telematics system to manage transport processes in the context of ensuring the quality of services. The aim of the study is to demonstrate the significance of selected logistics indicators in terms of improving the quality of transport services. Statistical analysis is used to study the relationships and impact of individual measures in 2019-2020 as a forecasting tool. The result of the research is finding an appropriate link between the measures and using this knowledge as an opportunity to improve the quality of services.

scholarly journals Technical and Technological Innovations and Quality in Road transport of Goods - Selected Aspects

2019 ◽  
Vol 83 ◽  
pp. 51-62
Author(s):  
Małgorzata Kędzior-Laskowska
Keyword(s):  
Road Transport ◽  
Transport Systems ◽  
Quality Of Services ◽  
Technological Innovations ◽  
Intelligent Transport ◽  
The Road ◽  
Transport Services ◽  
On The Road ◽  
The Impact

The article presents the results of research regarding the impact of technical and technological innovations on the quality of services in road transport of goods. The study was conducted using a structured questionnaire survey on a sample of134 road transport companies. Respondents were managers and business owners. 7 factors, which potentially determined the quality of services, were assessed by the respondents. The data analysis used the arithmetic mean and the dominant, which formed the basis for determining the importance of a given factor for the quality of services. The variability analysis provided information about the variation of the sample. The results of the research proved the influence of innovation on quality. The highest-ranked factors supporting the quality ofroad transport services were intelligent transport systems, the ability to minform the customer about the actual location of the shipment (delivery time) and systems supporting the work of a professional driver. The article also identified selected innovations and attempts were made to determine their importance in the development of the quality of services and the effects of their functioning on the road transport system.

scholarly journals FEATURES OF THE USE OF PUBLIC-PRIVATE PARTNERSHIPS IN THE PRACTICE OF ROAD TRANSPORT SERVICES

Management ◽  
2021 ◽  
Vol 32 (2) ◽  
pp. 84-92
Author(s):  
Danyil V. Laponoh
Keyword(s):  
Road Transport ◽  
Public Private Partnership ◽  
The State ◽  
Private Partnership ◽  
Mean Values ◽  
Transport Services ◽  
Expert Assessments ◽  
Definition Of

Background and objectives. Public-private partnership (PPP) is one of the most popular forms of cooperation between the state and business in the world. For Ukraine, PPP is one of the most promising ways to attract investment in the existing state and municipal infrastructure. The Law of Ukraine "On Public-Private Partnership" (2010) allows the implementation of projects in the format of the classic PPP. Most projects involved the development of infrastructure facilities and mining, which is typical for this kind of cooperation between the state and businessMethods. The study used: expert, statistical, comparative, scenario analysis; analysis of empirical data using methods of grouping, generalization, classification methods.Findings. The components of PPP relations are defined, the criteria for the classification of its forms, the essence and economic content of the category "public-private partnership", the features of public-private partnership in the market of road transport services in Ukraine are substantiated. The qualitative analysis of 111 concession projects has allowed to reveal the regularity and to present the variant of possible combination of experts' indications at certain parameters. Mean values and standard deviations of the expert testimonies were determined and distributions of the obtained data array of 111 concession PPP projects were constructed. The definition of the "quality" of expert assessments and evaluation of the effectiveness of 111 PPP projects for the provision of road transport services is formed.Conclusion. The components for public-private partnership in the market of road transport services have been defined: PPP implies a contractual form (agreements, contracts, etc.), in which the rights and obligations of each party are clearly defined; implementation of projects in the market of road transport services implies mutual economic benefit for all project participants through the best interaction, focused on better results for lower cost; public-private partnership is characterized by increased.

Urban Transport

2018 ◽  
Author(s):  
José van
Keyword(s):  
Urban Areas ◽  
Urban Transport ◽  
Transport Sector ◽  
Public And Private ◽  
Transport Services ◽  
Ride Sharing ◽  
The World ◽  
Private And Public ◽  
Selection Mechanisms

Platformization affects the entire urban transport sector, effectively blurring the division between private and public transport modalities; existing public–private arrangements have started to shift as a result. This chapter analyzes and discusses the emergence of a platform ecology for urban transport, focusing on two central public values: the quality of urban transport and the organization of labor and workers’ rights. Using the prism of platform mechanisms, it analyzes how the sector of urban transport is changing societal organization in various urban areas across the world. Datafication has allowed numerous new actors to offer their bike-, car-, or ride-sharing services online; selection mechanisms help match old and new complementors with passengers. Similarly, new connective platforms are emerging, most prominently transport network companies such as Uber and Lyft that offer public and private transport options, as well as new platforms offering integrated transport services, often referred to as “mobility as a service.”

scholarly journals Strategies to link rural areas to European and national transport networks

2018 ◽  
Vol 196 ◽  
pp. 04020
Author(s):  
Dana Sitányiová ◽  
Soňa Masarovičová ◽  
Daniele Berselli ◽  
Antonio Nicolini
Keyword(s):  
Rural Communities ◽  
Public Transport ◽  
Rural Areas ◽  
Road Transport ◽  
Transport Networks ◽  
Important Indicator ◽  
Limited Budget ◽  
Transport Services ◽  
Car Traffic ◽  
Peripheral Areas

Transport capacity is very important indicator of country’s economic power reflecting its economic development. All means of transport must be efficient and able to transport goods and people as cheaply and quickly as possible. This requires constant upgrading of transport networks often with limited budget. This is a problem especially in rural areas, where population density is very low and there are difficulties in providing transport links between cities and rural communities. It is very expensive to upgrade transport network and also to ensure public transport services there. Individual car transport can diminish the problem, but some groups (the young, old or poor) will always require public transport service, moreover increasing car traffic put pressure especially on existing road transport. Public transport linking isolated rural regions to transport hubs towards the European and national transport networks play a crucial role in that regard. Paper presents some outputs of RUMOBIL project focusing on pilot actions testing a number of innovative applications during a period 2017-2018 how sparsely populated peripheral areas can be better linked to a primary, secondary or tertiary transport node by public transport.

scholarly journals Analysis of tourism services in the Czech-Polish part of the Euroregion Neisse

2020 ◽  
Vol 10 (1) ◽  
pp. 21-30
Author(s):  
Jaroslava Dědková ◽  
Otakar Ungerman
Keyword(s):  
Quality Of Services ◽  
Short Term ◽  
Joint Research ◽  
Cross Border ◽  
Transport Services ◽  
Social Events ◽  
Recreational Services ◽  
Visiting Friends And Relatives ◽  
Tourism Services

The border areas are influenced by the cross-border visitation of tourists, which is usually of a short-term character. These are shopping, exploring natural attractions, commuting to work, visiting friends and relatives, attending cultural and social events, and transit transport. In the course of 2018-2019 a joint research of EF TUL and UE Wroclaw was carried out to determine the quality of tourism services in the Czech - Polish border area. The aim of the research was to find out how respondents perceive and evaluate the quality of services. Almost 1000 respondents on the Czech and Polish side evaluated transport services, accommodation services, sports and recreational services, catering services and the position of information centers. The paper presents the results of this research.

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