scholarly journals PERBEDAAN KEPUASAN KERJA DAN PERILAKU KEWARGANEGARAAN ORGANISASI BERDASARKAN KELOMPOK PROXIMAL WITHDRAWAL STATE

2020 ◽  
Vol 4 (1) ◽  
pp. 128
Author(s):  
Alexander Abraham Daeng Kuma ◽  
P. Tommy Y.S. Suyasa ◽  
Raja Oloan Tumanggor
Keyword(s):  
Job Satisfaction ◽  
Data Collection ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Hospitality Industry ◽  
Citizenship Behavior ◽  
Behavior Based ◽  
The Difference

Hospitality industry is one of those industry that need a maximum service for the consument, where as this kind of service can also be described as organizational citizenship behavior. One of the thing that can explain the act of organizational citizenship behavior is job satisfaction and the grouping in proximal withdrawal state. The aim of this study is to investigate the difference between job satisfaction and organizational citizenship behavior in hospitality worker based on proximal withdrawal state’s grouping. Data collection was done using online and offline method, where three different questionnaire was used to measure job satisfaction, organizational citizenship behavior and decide the grouping of one’s proximal withdrawal state. Based on this study, we found that there is a difference on  job satisfaction and organizational citizenship behavior across the proximal withdrawal state’s grouping. Those who belong to enthusiastic stayer and reluctant leaver group are showing higher job satisfaction and organizational citizenship behavior. Meanwhile, those who belong to reluctant stayer and enthusiastic leaver are showing lesser job satisfaction and organizational citizenship behavior. This research can give a clearer picture about how far those who work in hospitality industry can show their organizational citizenship behavior based on their proximal withdrawal state grouping. Industri hospitality merupakah salah satu industry yang sangat membutuhkan pelayanan yang maksimal untuk konsumen, dimana bentuk perilaku ini digambarkan sebagai perilaku kewarganegaraan organisasi. Salah satu hal yang dapat menjelaskan perilaku kewarganegaraan organisasi adalah kepuasan kerja seseorang dan kelompok proximal withdrawal state. Studi ini bertujuan untuk melihat perbedaan antara kepuasan kerja dan perilaku kewarganegaraan organisasi pada pekerja di industri hospitality berdasarkan kelompok proximal withdrawal state. Peneliti melakukan penyebaran data menggunakan kuesioner online dan offline, dimana terdapat tiga alat ukur yang digunakan untuk mengukur kepuasan kerja, perilaku kewarganegaraan organisasi dan menentukan kelompok proximal withdrawal state seseorang. Total terdapat 216 data yang dapat diolah pada studi ini. Dari studi yang dilakukan didapatkan bahwa ada perbedaan pada kepuasan kerja dan perilaku kewarganegaraan organisasi pada masing-masing kelompok proximal withdrawal state. Pekerja yang berada pada kelompok enthusiastic stayer dan reluctant leaver menunjukan kepuasan kerja dan perilaku kewarganegaraan organisasi yang paling tinggi, sementara pekerja pada kelompok reluctant stayer dan enthusiastic leaver menunjukan kepuasan kerja dan perilaku kewarganegaraan organisasi yang paling rendah. Hasil dari penelitian ini dapat memberikan gambaran yang lebih jelas mengenai bagaimana pekerja dapat menunjukan perilaku perilaku kewarganegaraan organisasi berdasarkan kelompok proximal withdrawal state mereka.

scholarly journals Pengaruh Kepuasan Kerja Terhadap Organizational Citizenship Behavior (OCB) Dengan Komitmen Organisasional Sebagai Variabel Intervening (Studi pada PNS Rumah Sakit Umum Daerah Kabupaten Lombok Utara

2016 ◽  
Vol 5 (3) ◽  
Author(s):  
Gatya Wija Phala
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Data Collection ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Public Hospital ◽  
Civil Servant ◽  
Citizenship Behavior ◽  
Data Path

This study aims to the find out significant effect of: (1) Job Satisfaction on OCB. (2) Job Satisfaction on Organizational Commitment. (3) Organizational Commitment on OCB. (4) Job Satisfaction on OCB through Organizational Commitment as an intervening Variable. This is as case study conducted on Civil Servant of Regional Public Hospital of North Lombok Regency. The research design in a causal associative research. The population in this study were 66 Civil Servant. While data collection techniques are documentation, interview, and  questionnaires to get answer as well as characteristics of respondents. This research then applies census method. In this research, to analyze the data, path analysis was used. The results shows that : (1) Job Satisfaction does not have significant effect on OCB. (2) Job Satisfaction has significant effect on the Organizational Commitment. (3) Organizational Commitment has significant effect on OCB. (4) Job Satisfaction has significant effect on OCB through Organizational Commitment of Civil Servant Working at Regional Public Hospital of North Lombok Regency. Keywords: Organizational Citizenship Behavior, Organizational Commitment, and Job Satisfaction.

scholarly journals PENGARUH KECERDASAN EMOSIONAL DAN KEPUASAN KERJA TERHADAP PERILAKU KEWARGAAN ORGANISASI PADA BADAN KEPEGAWAIAN DAERAH PROVINSI JAWA BARAT DI BANDUNG

2018 ◽  
Vol 3 (2) ◽  
pp. 126-141
Author(s):  
Nadya Mahri ◽  
Bambang Widjajanta ◽  
Sumiyati Sumiyati
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Descriptive Analysis ◽  
Citizenship Behavior ◽  
Survey Method ◽  
Service Agency ◽  
Cross Sectional ◽  
The Difference

Aim – The aim of the research was to find out the influence of emotional intelligence, job satisfaction, and organizational citizenship behavior.Design/Methodology/Approach – The research design was cross sectional method. This research employed descriptive approach through explanatory survey method. There were 103 respondents selected through probability sampling. The questionnaires were distributed as the instruments in collecting data from the respondents. The analysis technique used was descriptive technique by using frequency distribution.Findings – Based on the research findings through descriptive analysis, it was found that the emotional intelligence was in the good category by score 9444 and percentage 81.86%, job satisfaction was in high category by score 12198 and percentage 80.56%, and organizational citizenship behavior was in the good category by score 11853 and percentage 82.19%.Originality/value – This research is the basic to understand the emotional intelligence, job satisfaction, and organizational citizenship behavior concept. The difference of the research and  the previous research was in its object aspect, which was West Java Regional Civil Service Agency in Bandung with the observed variables; emotional intelligence, job satisfaction, organizational citizenship behavior by using different theories and references from previous research.

scholarly journals IKLIM ORGANISASI, KEPUASAN KERJA DAN LOYALITAS KERJA BERPENGARUH TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB)

2020 ◽  
Vol 9 (4) ◽  
pp. 1425
Author(s):  
Kadek Nabella Sri Astarini ◽  
I Wayan Mudiartha Utama
Keyword(s):  
Job Satisfaction ◽  
Linear Regression ◽  
Data Collection ◽  
Organizational Climate ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Turnover Intentions ◽  
Sampling Technique ◽  
Citizenship Behavior ◽  
Analysis Technique

Organizational citizenship behavior is an important element in an organization. If employees feel dissatisfied with work situations,, it will lead to higher turnover intentions in the company. This study aims to explain the influence of organizational climate, job satisfaction, and work loyalty on organizational citizenship behavior in Jimbaran Bay Seafood Café (JBS) Kedonganan. The respondents in this study were all 58 employees. The sampling technique uses saturated sampling. The method of data collection is done by the method of open interview and questionnaire. The analysis technique used is multiple linear regression. The results of the analysis show that organizational climate, job satisfaction and work loyalty have a positive and significant effect on organizational citizenship behavior. The results of this study reveal the importance of management in considering how much organizational climate, job satisfaction, and work loyalty in influencing the level of organizational citizenship behavior (OCB) Keywords :  organizational climate, job satisfaction, job loyalty, organizational citizenship behavior

scholarly journals The Effect of Servant Leadership and Organizational Commitment on Organizational Citizenship Behavior: Job Satisfaction as Mediating Variable

2021 ◽  
Vol 6 (3) ◽  
pp. 9-15
Author(s):  
Wilia Roza ◽  
Bayu Pratama Azka ◽  
Robby Dharma
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Linear Regression ◽  
Data Collection ◽  
Correlation Analysis ◽  
Servant Leadership ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Citizenship Behavior ◽  
Analysis Method

The Effect of Servant Leadership and Organizational Commitment on Organizational Citizenship Behavior (OCB) with Job Satisfaction as an Intervening Variable at PT. Karya Semangat Mandiri Padang. This study aims to examine how much influence Servant Leadership and Organizational Commitment to Job Satisfaction and how much influence Servant Leadership, Organizational Commitment and Organizational Citizenship Behavior (OCB) on Job Satisfaction. Methods of data collection through surveys and distributing questionnaires, with a sample of 85 respondents obtained by the Slovin formula in the employee population of PT. Karya Semangat Mandiri Padang. The analysis method used is correlation analysis, multiple linear regression and path analysis using SPSS 16. The results obtained based on the T test (partial test) obtained Servant Leadership and Organizational Commitment parisally have a significant effect on the Organizational Citizenship Behavior (OCB) of PT. Karya Semangat Mandiri. Based on the F test (Simultaneous), it was found that Servant Leadership and Organizational Commitment parisally had a significant effect on job satisfaction of employees of PT. Karya Semangat Mandiri.

scholarly journals How to The Impact on Transformational Leadership Style and Job Motivation On Organizational Citizenship Behaviour (OCB) With Job Satisfaction as Mediating Variables at Outsourcing Company

2022 ◽  
Vol 2 (1) ◽  
pp. 1-9
Author(s):  
Agus Arijanto
Keyword(s):  
Job Satisfaction ◽  
Transformational Leadership ◽  
Data Collection ◽  
Leadership Style ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Work Motivation ◽  
Partial Least Square ◽  
Citizenship Behavior ◽  
Transformational Leadership Style

This study aims to analyze the effect of transformational leadership style and work motivation on employee organizational citizenship behavior (OCB) mediated by employee job satisfaction. The object of the research is employees of PT. Sumberdaya Dian Mandiri with a sample of 95 people. Methods of data collection using questionnaire data collection and library research. Data analysis method using Partial Least Square. The result of this study show that (1) transformational leadership has a positive but not significant effect on organizational citizenship behavior (OCB); (2) work motivation has a positive and significant effect on organizational citizenship behavior (OCB); (3) transformational leadership has a positive and significant effect on job satisfaction; (4) work motivation has a positive and significant effect on job satisfaction; (5) job satisfaction has a positive but not significant effect on organizational citizenship behavior (OCB); (6) job satisfaction in mediating transformational leadership on organizational citizenship behavior (OCB) has a positive but not significant effect, and (7) job satisfaction in mediating work motivation on organizational citizenship behavior (OCB) has a positive and significant effect.

Pengaruh Kepuasan Kerja terhadap Organizational Citizenship Behavior (OCB) Alumni Diklat Kepemimpinan Tingkat IV di Provinsi Banten

2020 ◽  
Vol 16 (1) ◽  
Author(s):  
Enong Rostiawati
Keyword(s):  
Job Satisfaction ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Leadership Training ◽  
Survey Methods ◽  
Citizenship Behavior ◽  
Entire Study ◽  
Analysis Technique ◽  
Study Population

Abstract: Organizational Citizenship Behavior (OCB) is a variable that can be influenced by job satisfaction. This study aims to determine the effect of job satisfaction variables on Organizational Citizenship Behavior OCB alumni level IV leadership training in Banten Province. This research uses a quantitative approach through survey methods. Data analysis technique used is simple linear regression. The population in this study were 40 respondents and the sample used was 40 respondents. Determination of the sample using total sampling techniques or samples taken from the entire study population. The results of the analysis and interpretation of research data show that the value of the regulatory coefficient of influence on job satisfaction on Organizational Citizenship Behavior (OCB) alumni of leadership training level IV is 0.740 thus it can be concluded that job satisfaction has a direct positive effect on Organizational Citizenship Behavior alumni training, meaning that improvement of satisfaction in IV level leadership training is 0.740. work has an impact on improving Organizational Citizenship Behavior for training alumni, So Organizational Citizenship Behavior for training alumni can be achieved through job satisfaction.Keywords: Job satisfaction, Organizational Citizenship Behavior, Leadership Training Alumni Level IV

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