scholarly journals PENGARUH KECERDASAN EMOSIONAL DAN KEPUASAN KERJA TERHADAP PERILAKU KEWARGAAN ORGANISASI PADA BADAN KEPEGAWAIAN DAERAH PROVINSI JAWA BARAT DI BANDUNG

2018 ◽  
Vol 3 (2) ◽  
pp. 126-141
Author(s):  
Nadya Mahri ◽  
Bambang Widjajanta ◽  
Sumiyati Sumiyati
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Descriptive Analysis ◽  
Citizenship Behavior ◽  
Survey Method ◽  
Service Agency ◽  
Cross Sectional ◽  
The Difference

Aim – The aim of the research was to find out the influence of emotional intelligence, job satisfaction, and organizational citizenship behavior.Design/Methodology/Approach – The research design was cross sectional method. This research employed descriptive approach through explanatory survey method. There were 103 respondents selected through probability sampling. The questionnaires were distributed as the instruments in collecting data from the respondents. The analysis technique used was descriptive technique by using frequency distribution.Findings – Based on the research findings through descriptive analysis, it was found that the emotional intelligence was in the good category by score 9444 and percentage 81.86%, job satisfaction was in high category by score 12198 and percentage 80.56%, and organizational citizenship behavior was in the good category by score 11853 and percentage 82.19%.Originality/value – This research is the basic to understand the emotional intelligence, job satisfaction, and organizational citizenship behavior concept. The difference of the research and  the previous research was in its object aspect, which was West Java Regional Civil Service Agency in Bandung with the observed variables; emotional intelligence, job satisfaction, organizational citizenship behavior by using different theories and references from previous research.

scholarly journals Pengaruh Kepuasan Kerja Terhadap Kinerja Karyawan Dengan Organizational Citizenship Behavior (OCB) Sebagai Variabel Intervening

2021 ◽  
Vol 5 (1) ◽  
pp. 22
Author(s):  
Teguh Wicaksono ◽  
Muhammad Gazali
Keyword(s):  
Job Satisfaction ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Indirect Effect ◽  
Employee Performance ◽  
Descriptive Analysis ◽  
Citizenship Behavior ◽  
Path Coefficient ◽  
Analysis Method ◽  
Study Population

This study aims to examine and analyze the effect of job satisfaction on organizational citizenship behavior, both on the direct and indirect effect on employees of favehotel Ahmad Yani Banjarmasin. This study uses an explanatory research method with a quantitative approach. The data analysis method used is descriptive analysis and path analysis. The study population was all employees of favehotel ahmad yani Banjarmasin and a sample of 67 respondents. The results of this study indicate that Job Satisfaction has a significant effect on Organizational Citizenship Behavior with a path coefficient value of 0.604. Organizational Citizenship Behavior has a significant effect on employee performance with a path coefficient value of 0.320. Job Satisfaction has a significant effect on Employee Performance with a path coefficient value of 0.280. Organizational Citizenship Behavior does not mediate job satisfaction on employee performance with a direct effect value that is greater than the indirect effect.

scholarly journals Enhancing organizational commitment by exploring job satisfaction, organizational citizenship behavior and emotional intelligence

2021 ◽  
pp. 917-924
Author(s):  
Mochamad Vrans Romi ◽  
Noer Soetjipto ◽  
Sri Widaningsih ◽  
Ester Manik ◽  
Ari Riswanto
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Organizational Commitment ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Structural Equation ◽  
Citizenship Behavior ◽  
Equation Modeling ◽  
Positive Effects ◽  
Positive Effect

Problems related to emotional intelligence, job satisfaction, organizational citizenship behavior, and organizational commitment in the world of education, especially lecturers in providing services for students is relevant in the analysis for the sustainability of the quality of an institution. Thus, this study aims to analyze the increase in organizational commitment in Indonesia by involving 371 lecturers from 19 universities in Bandung. Structural Equation Modeling (SEM) using AMOS was employed in selecting the sample. The results explain emotional intelligence had positive effects on organizational citizenship behavior and on organizational commitment, and job satisfaction had positive effects on organizational citizen-ship behavior and on organizational commitment. Organizational citizenship behavior was empirically proven to have a positive effect on organizational commitment. In examining the mediating variable, the results show that emotional intelligence positively influenced the organizational commitment through organizational citizenship, and that job satisfaction had a positive effect on organizational commitment through organizational citizenship behavior as a mediating variable.

scholarly journals PENGARUH EFIKASI DIRI DAN KEPUASAN KERJA TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) GURU SMP SWASTA SE KABUPATEN PAMEKASAN MADURA

2013 ◽  
Vol 4 (1) ◽  
Author(s):  
Hosniyah Hosniyah
Keyword(s):  
Job Satisfaction ◽  
Direct Effect ◽  
Organizational Citizenship ◽  
Junior High School ◽  
Organizational Citizenship Behavior ◽  
Self Efficacy ◽  
Citizenship Behavior ◽  
Survey Method ◽  
Junior High School Teachers ◽  
Multi Stage

The objective of this research is to obtain information about the effect of self efficacy and job satisfaction to organizational citizenship behavior (OCB) of private Junior High School teachers at Pamekasan Madura. The research was conducted by using quantitative survey method with path analysis applied in testing hypothesis. The number of 80 teachers as sample was selected by multi stage random sampling. The research conclude; (1). There is direct effect of self efficacy on the OCB. (2). There is direct effect of job satisfaction on the OCB. (3). There is direct effect of self efficacy on the job satisfaction. Therefore, OCB teachers’ will be improved by the high quality of self efficacy and job satisfaction.

scholarly journals PENGARUH KEPUASAN KERJA TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) KOMITMEN ORGANISASI SEBAGAI VARIABEL INTERVENING (STUDI KASUS PADA PT CITAYASAH PERDANA)

OPTIMA ◽  
2018 ◽  
Vol 2 (1) ◽  
pp. 41
Author(s):  
Khasbulloh Huda
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Organizational Behavior ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Employee Performance ◽  
Descriptive Analysis ◽  
Citizenship Behavior ◽  
Purposive Sampling ◽  
Organization Citizenship Behavior

Organizations generally believe that excellence must be maintained for performance, as performance essentially affects teamwork or group work and ultimately affects overall employee performance. Therefore, to pursue and improve the required performance, job satisfaction, commitment and individual sportive behavior. This study examines how much influence the job satisfaction, organizational commitment and Organization Citizenship Behavior (OCB) for employee performance. This study aims to know and analyze How the Influence of Job Satisfaction, Organizational Commitment, to Organization Citizenship Behavior (OCB) employees. Technique Determination of the sample is done through purposive (purposive sampling), using sampling rendom samples, by distributing questionnaires to technical service personnel of PT. Citayasa Perdana. This research is designed as an explanatory research model, that is to explain how the influence of job satisfaction, commitment, in improving Organization Citizenship Behavior (OCB) employees. Therefore, after considering the objectives and proposed hepotesis problem and the available data, in this research digunalan 2 kinds of analysis, namely: 1). Descriptive analysis, and 2). Path Analysis (pats analysis). The results of this study indicate that Job Satisfaction affects the commitment of oranisasi, the satisfaction of the influence of Organizational Behavior Organizational Behavior (OCB) and Organizational Commitment affect the Organization Citizenship Behavior (OCB), and Job Satisfaction also affect the Organization Citizenship Behavior (OCB) through Commitment Organization. ABSTRAK Organisasi umumnya percaya bahwa keunggulan harus tetap dipertahankan demi meningkatnya kinerja, karena kinerja pada dasarnya mempengaruhi kerja tim atau kerja kelompok dan pada akhirnya mempengaruhi kinerja pegawai secara keseluruhan. Oleh karena itu, untuk mengejar dan meningkatkan kinerja diperlukan, kepuasan kerja, komitmen dan perilaku sportif individu. Penelitian ini menguji seberapa besar pengaruh kepuasan kerja, komitmen organisasi dan Organization Citizenship Behavior (OCB) untuk kinerja pegawai. Penelitian ini bertujuan untuk mengetahui dan menganalisis Bagaimana Pengaruh Kepuasan Kerja, Komitmen Organisasi, terhadap Organization Citizenship Behavior (OCB) pegawai. Teknik Penentuan sampel dilakukan melalui purposif (purposive sampling), mengunakan sampel rendom sampling, dengan membagikan kuesioner pada petugas pelayanan teknik PT. Citayasah Perdana Mojokerto. Penelitian ini dirancang sebagai model penelitian eksplanatori, yaitu untuk menjelaskan bagaimana pengaruh kepuasan kerja, komitmen, dalam meningkatkan Organization Citizenship Behavior (OCB) pegawai. Untuk itu setelah mempertimbangan permasalahan tujuan dan hepotesis yang diajukan serta data yang tersedia, maka dalam penelitian ini digunalan 2 macam analisis, yaitu: 1). Analisis deskriptif, dan 2). Analisis Jalur ( pats analysis ). Hasil penelitian ini menunjukan bahwa Kepuasan Kerja mempengaruhi terhadap komitmen oranisasi, kepuasan kejra mempengaruhi Organization Citizenship Behavior (OCB) dan Komitmen Organisasi mempengaruhi terhadap

scholarly journals The Effect of Job Satisfaction and Personality on Organizational Citizenship Behavior through Organizational Commitment

2020 ◽  
Vol 9 (4) ◽  
pp. 392-401
Author(s):  
Khusnul Ma Isyah ◽  
Palupiningdyah Palupiningdyah
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Quantitative Research ◽  
Descriptive Analysis ◽  
Test Validity ◽  
Sampling Technique ◽  
Citizenship Behavior ◽  
Validity And Reliability

This study aims to examine the effect of job satisfaction and personality on organizational citizenship behavior through the organizational commitment of employees in the production section of PT Timatex Salatiga. This type of research used in this research is quantitative research. The number of samples used was 100 respondents. The sampling technique used random sampling. The analytical method used is the instrument test (validity and reliability), descriptive analysis test, regression test and path analysis with the SPSS version 23 program. Data collection methods are by means of interviews, observations and questionnaires. The results of this study indicate that job satisfaction and personality have a positive and significant effect on organizational commitment. Job satisfaction and personality have a positive and significant effect on organizational citizenship behavior. Organizational commitment is able to mediate the relationship between job satisfaction and personality on organizational citizenship behavior. Suggestions from this research are that company management needs to reinforce rules and give verbal sanctions to gradual warning letters to employees who are often late, also applies to employees who leave work before the due time.

scholarly journals Exploring organizational culture at a state-owned enterprise in South Africa: a process approach

2020 ◽  
Vol 18 (2) ◽  
pp. 431-440
Author(s):  
Patrick J. Lekgothoane ◽  
Molefe Jonathan Maleka ◽  
Zeleke Worku
Keyword(s):  
South Africa ◽  
Job Satisfaction ◽  
Organizational Culture ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Sampling Technique ◽  
Citizenship Behavior ◽  
Unexpected Result ◽  
Cross Sectional ◽  
State Owned Enterprise

The researchers intended to explore organizational culture at a state-owned enterprise (SOE) in South Africa. The reviewed literature showed very few similar studies where job satisfaction was tested as a mediator between organizational citizenship behavior and organizational culture. Furthermore, the reviewed literature revealed that Martins’ organizational culture model, which was used to give theoretical grounding to the study, did not have job satisfaction as a mediator. The research design was exploratory, correlational, and cross-sectional. A total of 204 respondents were selected using a stratified sampling technique. The major finding was that the respondents perceived the organizational culture as a hostile, bellicose culture, rife with politics. The unexpected result was a significant positive relationship between organizational citizenship behavior and organizational culture. This means that even when the organization’s culture was hostile, employees did not abuse and leave and went beyond the call of duty. It was found that job satisfaction did not mediate the relationship between organizational citizenship behavior and organizational culture.

scholarly journals PERBEDAAN KEPUASAN KERJA DAN PERILAKU KEWARGANEGARAAN ORGANISASI BERDASARKAN KELOMPOK PROXIMAL WITHDRAWAL STATE

2020 ◽  
Vol 4 (1) ◽  
pp. 128
Author(s):  
Alexander Abraham Daeng Kuma ◽  
P. Tommy Y.S. Suyasa ◽  
Raja Oloan Tumanggor
Keyword(s):  
Job Satisfaction ◽  
Data Collection ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Hospitality Industry ◽  
Citizenship Behavior ◽  
Behavior Based ◽  
The Difference

Hospitality industry is one of those industry that need a maximum service for the consument, where as this kind of service can also be described as organizational citizenship behavior. One of the thing that can explain the act of organizational citizenship behavior is job satisfaction and the grouping in proximal withdrawal state. The aim of this study is to investigate the difference between job satisfaction and organizational citizenship behavior in hospitality worker based on proximal withdrawal state’s grouping. Data collection was done using online and offline method, where three different questionnaire was used to measure job satisfaction, organizational citizenship behavior and decide the grouping of one’s proximal withdrawal state. Based on this study, we found that there is a difference on  job satisfaction and organizational citizenship behavior across the proximal withdrawal state’s grouping. Those who belong to enthusiastic stayer and reluctant leaver group are showing higher job satisfaction and organizational citizenship behavior. Meanwhile, those who belong to reluctant stayer and enthusiastic leaver are showing lesser job satisfaction and organizational citizenship behavior. This research can give a clearer picture about how far those who work in hospitality industry can show their organizational citizenship behavior based on their proximal withdrawal state grouping. Industri hospitality merupakah salah satu industry yang sangat membutuhkan pelayanan yang maksimal untuk konsumen, dimana bentuk perilaku ini digambarkan sebagai perilaku kewarganegaraan organisasi. Salah satu hal yang dapat menjelaskan perilaku kewarganegaraan organisasi adalah kepuasan kerja seseorang dan kelompok proximal withdrawal state. Studi ini bertujuan untuk melihat perbedaan antara kepuasan kerja dan perilaku kewarganegaraan organisasi pada pekerja di industri hospitality berdasarkan kelompok proximal withdrawal state. Peneliti melakukan penyebaran data menggunakan kuesioner online dan offline, dimana terdapat tiga alat ukur yang digunakan untuk mengukur kepuasan kerja, perilaku kewarganegaraan organisasi dan menentukan kelompok proximal withdrawal state seseorang. Total terdapat 216 data yang dapat diolah pada studi ini. Dari studi yang dilakukan didapatkan bahwa ada perbedaan pada kepuasan kerja dan perilaku kewarganegaraan organisasi pada masing-masing kelompok proximal withdrawal state. Pekerja yang berada pada kelompok enthusiastic stayer dan reluctant leaver menunjukan kepuasan kerja dan perilaku kewarganegaraan organisasi yang paling tinggi, sementara pekerja pada kelompok reluctant stayer dan enthusiastic leaver menunjukan kepuasan kerja dan perilaku kewarganegaraan organisasi yang paling rendah. Hasil dari penelitian ini dapat memberikan gambaran yang lebih jelas mengenai bagaimana pekerja dapat menunjukan perilaku perilaku kewarganegaraan organisasi berdasarkan kelompok proximal withdrawal state mereka.

scholarly journals The Effect of Trust and Job Satisfaction on Citizenship Organizational Behavior in High school

2021 ◽  
Vol 13 (2) ◽  
pp. 1348-1357
Author(s):  
Amini Amini ◽  
Isthifa Kemal
Keyword(s):  
High School ◽  
Job Satisfaction ◽  
Organizational Behavior ◽  
Direct Effect ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Quantitative Research ◽  
Citizenship Behavior ◽  
Survey Method ◽  
Positive Direct

This research aims to understand the effect of trust and job satisfaction on organizational citizenship behavior. It was quantitative research in twenty-two senior high schools in Medan city, Sumatera Utara, Indonesia. The research used a survey method with path analysis applied in the testing hypothesis. It was conducted on 292 teachers as the respondents who were selected in a simple random way. The results of this study are: (1) There is a positive direct effect of trust on organizational citizenship behavior. (2) There is a positive direct effect of job satisfaction on organizational citizenship behavior, and (3) There is a positive direct effect of trust on job satisfaction. 

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