scholarly journals Assessment of the quality of care according to parents and - or guardians, pediatric dentistry service, Hospital Pediatrico del Niño Jesus, Cordoba, Argentina

2021 ◽  
Vol 31 (3) ◽  
pp. 4-11
Author(s):  
Irene Cavallari ◽  
◽  
Alejandra Bono ◽  
Keyword(s):  
Quality Of Care ◽  
Educational Level ◽  
Random Sampling ◽  
Pediatric Dentistry ◽  
Dental Service ◽  
Level Of Satisfaction ◽  
Quality Dimensions ◽  
The Individual ◽  
The City

Objective: To evaluate the quality of care perceived by parents or guardians of children seen in the pediatric dentistry service of the HPNJ in the city of Córdoba, 2019.Methods: The SERVPERF survey was applied to a sample of 427, calculated by random sampling. The responses were processed in Infostat professional version 2018. The means of the 22 questions of the questionnaire were calculated, the five quality dimensions were analyzed in detail and the responses of the PSF (population without fissure) and PCF (population with fissure) groups were compared.Results: The dimensions with the highest level of satisfaction were Reliability and Empathy and the dimensions with the lowest satisfaction were Tangibility and Responsivenessin both groups, with higher perceived quality in the PCF group in the individual analysis and in overall satisfaction.Conclusions: The parents and/or guardians surveyed expressed positive assessments of the quality of the dental service received. The best valued dimensions were Reliability and Empathy and the least rated were Tangibility and Responsiveness. Overall satisfaction was related to sex, age, educational level and social coverage

STUDYING THE OPINION OF THE POPULATION ON THE ORGANIZATION AND QUALITY OF DENTAL CARE

Vestnik ◽  
2021 ◽  
pp. 127-132
Author(s):  
Е. Алиакбар ◽  
А.К. Бейсбекова ◽  
А.Н. Нурбакыт ◽  
Д.Н. Маханбеткулова
Keyword(s):  
Health Insurance ◽  
Medical Care ◽  
Dental Care ◽  
Social Health Insurance ◽  
Dental Service ◽  
Social Health ◽  
High Quality ◽  
Level Of Satisfaction ◽  
Dental Office

В условиях социального медицинского страхования удовлетворенность пациентов полученной медицинской помощью является одним из основных критериев оценки её качества. Цель исследования. Оценить уровень удовлетворенности пациентов, получающих лечение в стоматологическом кабинете. Материал и методы. Был проведен социологический опрос 83 пациентов, получающих лечение в стоматологическом кабинете. Выводы. На основании проведенного нами опроса и полученных результатов выявлено, что в целом респонденты отмечают удовлетворенность стоматологической услугой. Также отмечают высокое качество оказываемых услуг. In the context of social health insurance, the satisfaction of patients with the received medical care is one of the main criteria for assessing its quality. Purpose of the study. Assess the level of satisfaction of patients receiving treatment in the dental office. Material and methods. A sociological survey was conducted of 83 patients receiving treatment in the dental office. Conclusions. Based on our survey and the results obtained, it was revealed that, in general, the respondents note satisfaction with the dental service. They also note the high quality of the services provided.

scholarly journals Perceived Quality in Sports Centers in Southern Spain: A Case Study

2019 ◽  
Vol 11 (14) ◽  
pp. 3983 ◽  
Author(s):  
Alfonso Castillo-Rodriguez ◽  
Wanesa Onetti-Onetti ◽  
José Luis Chinchilla-Minguet
Keyword(s):  
Customer Loyalty ◽  
User Satisfaction ◽  
Perceived Quality ◽  
Measuring Instruments ◽  
Level Of Satisfaction ◽  
Center Activity ◽  
Different Dimensions ◽  
The City

The aim of this study was to analyze the level of satisfaction in three municipal sports centers in the city of Malaga and to learn and analyze the characteristics of users older than 40 years of age in these centers. A total of 303 persons (123 men and 180 women) from three sports centers in the city of Malaga participated in this study (M = 58.14, SD = 7.16 years). The Evaluation of Perceived Quality in Sports Services test (CECASDEP) was used, and the results demonstrated that the different dimensions studied—sports center, activity space, locker rooms, program of activities, and trainer—were very positively correlated. The level of customer loyalty increased with user satisfaction and perceived quality of services as well as the age of the person. Users were also found to be more motivated to take part in physical activities due to greater satisfaction. The highest scores were given to the trainers, who played a key role in all three sports centers. In conclusion, we gathered important insights into perceived quality in different sports centers. This information can be used by sports managers to strengthen dimensions with lower scores and improve those with higher scores. In addition, the study confirms that the level of customer loyalty is related to the perceived quality scores. Therefore, the use of measuring instruments is recommended to optimize the quality of sports services.

scholarly journals Assessing and Representing Livability through the Analysis of Residential Preference

2019 ◽  
Vol 11 (18) ◽  
pp. 4934 ◽  
Author(s):  
Anna Kovacs-Györi ◽  
Pablo Cabrera-Barona ◽  
Bernd Resch ◽  
Michael Mehaffy ◽  
Thomas Blaschke
Keyword(s):  
Urban Form ◽  
Urban Environments ◽  
Related Factors ◽  
Residential Preference ◽  
The Individual ◽  
The City ◽  
Measurable Factors ◽  
New Urban Agenda ◽  
Significant Factors

Livability reflects the quality of the person–environment relationship, namely how well the built environment or the available services in a city fulfill the residents’ needs and expectations. We argue that livability assessment can aid the implementation of certain New Urban Agenda (NUA) goals by providing a flexible way to assess urban environments and their quality. However, a reliable and transferable assessment framework requires the key elements of livability to be defined in such a way that measurable factors adequately represent the person–environment relationship. As an innovative approach, we determined key livability elements accordingly and asked over 400 residents worldwide to evaluate their urban environments using these parameters. Thereby, we could calibrate the livability assessment workflow by including personal aspects and identifying the most relevant livability factors through an ordinal regression analysis. Next, we performed relational-statistical learning in order to define the individual and combined contribution of these statistically significant factors to the overall livability of a place. We found that urban form and mobility-related factors tend to have the highest influence on residential satisfaction. Finally, we tested the robustness of the assessment by using geospatial analysis to model the livability for the city of Vienna, Austria. We concluded that the workflow allows for a reliable livability assessment and for further utilization in urban planning, improving urban quality by going beyond simple city rankings.

scholarly journals Preliminary study for the brief measure of quality of life and quality of care for the national random sampling hospital survey: content validity and interpretability

2015 ◽  
Vol 10 (4) ◽  
pp. 223-237
Author(s):  
Megumi Shimizu ◽  
Kazuki Sato ◽  
Masashi Kato ◽  
Daisuke Fujisawa ◽  
Tatsuya Morita ◽  
...  
Keyword(s):  
Quality Of Life ◽  
Quality Of Care ◽  
Content Validity ◽  
Random Sampling ◽  
Preliminary Study

scholarly journals VIABILIDADE DOS MODOS NÃO MOTORIZADOS

2000 ◽  
Vol 20 (4) ◽  
pp. 303-310
Author(s):  
Verônica de Freitas ◽  
◽  
Luzenira Alves Brasileiro ◽  
Keyword(s):  
Quality Of Life ◽  
Statistical Method ◽  
Random Sampling ◽  
Simple Random Sampling ◽  
Main Mode ◽  
To Come ◽  
Motorized Vehicles ◽  
The City

Traffic is getting increasingly chaotic and the jams are getting more and more frequent in such way that people's lives in cities are being affected with reduced quality of life due to the time spent to come and go for everyday tasks, therefore the importance of studying traffic demands for installation of cycle routes in order to contribute to the reduce the usage of motorized vehicles. This case study was held in the city of Presidente Epitácio-SP, applying 1763 questionnaires which were applied in a total of 41.511 inhabitants. The number of questionnaires that were applied were defined by the statistical method Simple Random Sampling (AAS). These data from the questionnaires resulted in matrices source destination, S/D, via Google Maps software, which allowed the research to obtain the main mode used, and the greater flow routes. Non-motorized modes predominated in results in 50%, thus clearly showing the necessity for cycle lanes in the aforementioned town.

scholarly journals Evaluating Patients’ Level of Satisfaction on the Quality of Health Services in Ekiti State University Teaching Hospital, Ado-Ekiti Nigeria

2021 ◽  
pp. 79-90
Author(s):  
Esther Abosede Bamise ◽  
Alaba Tolulope Agbele ◽  
Cecilia Olajumoke Adebayo
Keyword(s):  
Quality Of Care ◽  
Health Services ◽  
Waiting Time ◽  
University Teaching ◽  
Satisfaction Level ◽  
State University ◽  
Patients Satisfaction ◽  
Level Of Satisfaction ◽  
Quality Of Health Services

Aims: To evaluate patients’ level of satisfaction on the quality of healthcare received by focusing on waiting time due to its level of importance. Studies have shown that a good healthcare system contributes immensely to the growth of a thriving economy, because patients’ satisfaction is the major indicator of quality healthcare. Study Design: A descriptive cross-sectional study was employed by using a structured questionnaire coupled with interview session. These was considered appropriate for data gathering in the overall outpatient department (OPD) of the health facility. Methods: The present study evaluates patients’ satisfaction level on the QoS in Ekiti State University Teaching Hospital (EKSUTH), Nigeria; by focusing majorly on waiting time. Systematic random sampling technique was used in selecting the participants for this research, with 241 patients’ data collected. Convenience, courtesy and quality of care were used as factors to measure patients’ satisfactions. Results: Findings from this study showed that 73.03% of the patients were satisfied with the level of services in terms of conveniences, while 80.50% of the patients were highly satisfied as regards the courtesy level, also, 77.59% of the patients were satisfied with the quality of care received at the facility. Furthermore, our result indicates that a total of 154 (63.9%) of the patients were greatly satisfied with the quality of health services received in EKSUTH, however, 87 which represents 36.1% of patients were not satisfied with the level of services rendered at the facility. Conclusion: The respondents showed high satisfaction level in most of the services they received from EKSUTH, however, long waiting time in the health facility has shown to be an impediment to the satisfaction level as well as the quality of care (QoC) received. Therefore, improved services; especially reducing the long waiting time will motivate patients to continue to utilize EKSUTH. More so, continuous efforts should be made by the hospital’s administration to improve other areas where satisfaction level was shown to be low in the present study.

scholarly journals Study of the level of satisfaction of users of the dental service of an institution of the contributory regime in Cali, June - August 2010

2017 ◽  
Vol 20 (1) ◽  
pp. 8-15
Author(s):  
Sandra Hurtado ◽  
Fernando Vásquez ◽  
Helmer Zapata
Keyword(s):  
Health Services ◽  
Female Gender ◽  
Cross Sectional Study ◽  
Dental Service ◽  
Global Rating ◽  
Sectional Study ◽  
Cross Sectional ◽  
Level Of Satisfaction ◽  
Random Probability ◽  
The City

Objective: To determine the level of satisfaction of users of dentistry of an institution of contributory regime at the city of Cali. Methods: This is a cross-sectional study. The calculated sample size was 242 patients obtained by simple random probability sampling. The dates were analyzed in the statistical package Epi-info v. 5.4. Results: Female gender predominated with 62,8% (CI 95%: 56,4 – 68,9); the more prevalent type of membership was contributor with 60,7% (CI 95%: 54,3 – 66,9). Despite of limitations of Health Mandatory Plan in dentistry area, the global rating of satisfaction was 4.1 in a scale from 1 to 5. Conclusions: The level of satisfaction of the users of dentistry service at the surveyed institution was 82%. Today the knowledge of level of satisfaction of users of health services is an important tool for the administration, researching, and marketing of these services.

scholarly journals Designing of children playgrounds from the aspect of used surfacing with a goal of children safety on the example of the City of Nis

2019 ◽  
Vol 17 (1) ◽  
pp. 69-80
Author(s):  
Aleksandar Kekovic ◽  
Ana Momcilovic-Petronijevic ◽  
Aleksandra Curcic
Keyword(s):  
Age Groups ◽  
Paper Analysis ◽  
Actual Condition ◽  
The Individual ◽  
The City

When designing children playgrounds, one should take into consideration numerous factors dictating safety of the children spending time on the playground. Accessibility of individual parts of the playground, and quality of the equipment, types of used materials in terms of durability, non-toxicity, are only some of the factors which can have impact on the safety. Also important are separation of children age-groups as well as of the conflicting activities, visible labels and supervision. Also, the spacing between the individual parts of equipment and types of used surfaces should be considered. This paper analysis materials of the playground as an element in designing, aimed at children safety. The research includes areas for children play in the city of Nis, The analysis of children playgrounds was performed on the most frequented parks in Nis - in Cair park, Sveti Sava park and Fortress park. Also, there is an analysis of the children playground in the retail park Stop Shop in Nis, which has been built most recently. The goal of the paper is finding the actual condition of the children playgrounds in Nis, from the mentioned aspect, as well as building awareness about the importance of designing of safe children playgrounds.

scholarly journals Profile and Level of Satisfaction of Patients Attended at the Dentistry Clinic of the Catholic University Center of Quixadá / CE

2019 ◽  
Vol 21 (1) ◽  
pp. 28
Author(s):  
Cosmo Helder Ferreira da Silva ◽  
Samara Cristina de Melo
Keyword(s):  
Undergraduate Students ◽  
User Satisfaction ◽  
Family Income ◽  
Dental Service ◽  
Great Satisfaction ◽  
University Center ◽  
Catholic University ◽  
Level Of Satisfaction ◽  
Degree Of Satisfaction

Conhecer a satisfação dos usuários é de fundamental importância para o desenvolvimento de ações e melhorias da qualidade de atendimento da universidade, além de ajudar na formação de profissionais qualificados, que prestam serviço à comunidade. O objetivo desse artigo foi conhecer o perfil social, demográfico, econômico e avaliar o grau de satisfação dos pacientes atendidos pelos alunos de graduação na clínica de odontologia do Centro Universitário Católica de Quixadá, Ceará, no período de fevereiro a abril de 2018. Trata-se de estudo descritivo, populacional, transversal, quantitativo, utilizando um questionário com questões objetivas, apresentando informações sobre variáveis socioeconômicas e a satisfação do paciente, sendo aplicado com 100 pacientes. A média de idade dos participantes foi de 25,9 anos, houve a predominância do sexo feminino com 65% (n=65), a maioria dos participantes eram de Quixadá 88% (n=88), quanto a renda familiar 58% (n=58) dos usuários possuía uma renda de até um salário mínimo. Quanto a satisfação dos atendimentos recebidos pelos alunos 76% (n=76) dos participantes do estudo disseram ser ótimo. Foi possível concluir que a maior parte dos usuários entrevistados da pesquisa demonstraram grande satisfação com relação a qualidade do serviço odontológico prestados pelos alunos na clínica do Centro Universitário católica de Quixadá.Palavras-chave: Saúde Bucal. Serviços de Saúde. Comportamento do Consumidor.   AbstractKnowing user satisfaction is of crucial importance for the development of actions and improvements in the quality of care of the university, as well as help in the training of qualified professionals, who provide service to the community. The objective of this article was to know the social, demographic, economic profile and to evaluate the patients’ degree of satisfaction  attended by undergraduate students in the dentistry clinic of Quixadá Catholic University Center, Ceará, from February to April 2018. This is a descriptive, population, transversal, quantitative study, using a questionnaire with objective questions, presenting information on socioeconomic variables and patient satisfaction, being applied with 100 patients. The mean age of the participants was 25.9 years, there was a predominance of females with 65% (n = 65), most participants were Quixadá 88% (n = 88), and family income 58% (n = 58) of the users had an income of up to a minimum wage. Regarding the satisfaction of the attendance received by the students, 76% (n = 76) of the study participants said that it was great. It was possible to conclude that the majority of  the interviewed users of the study showed great satisfaction regarding the quality of the dental service provided by the students in the clinic of the Quixadá Catholic University Center.Keywords: Oral Health. Health Services. Consumer’s  Behavior.

scholarly journals Attractiveness of Cities during Social Isolation: Views of Residents of the Silesian Voivodeship (Poland)

2020 ◽  
Vol 16 ◽  
pp. 1272-1284
Author(s):  
Jacek Szołtysek ◽  
Rafał Otręba
Keyword(s):  
Quality Of Life ◽  
Social Isolation ◽  
Educational Level ◽  
Living Environment ◽  
Place Of Residence ◽  
Limited Mobility ◽  
Research Questions ◽  
The Right ◽  
The City

The SARS-CoV-2 pandemic has led to the widespread introduction of the principles of social isolation and drastically reduced the right of residents to use the city, limiting mobility and meetings. The article examines whether the temporarily limited mobility due to the SARS-CoV-2 pandemic, reducing the quality of life in the city, also reduces its attractiveness. The city, assessed from the viewpoint of its attractiveness, aims to strengthen its appeal. We assume that the attractiveness of the city and assessment of the quality of life in the city are based on similar features. We sought answers to the following research questions. (1) Is it really possible to notice a decrease in the city’s attractiveness due to the pandemic? (2) Does a respondent’s opinion (belief) about the city as a living environment influence the assessment of the city in which the respondent lives? (3) Do factors describing the mobility of city inhabitants influence the quality of life? We revealed that the demographic characteristics of residents are to varying degrees related to the assessment of the attractiveness of the city. Gender of respondents has no significant influence on the assessment of the city and current place of residence, while age and educational level of education are important for this assessment. The older is the respondent, the lower is their assessment of the city. Simultaneously, the higher is the educational level, the higher is the propensity to assess the attractiveness of the city. The analysis of mobility revealed that not all examined mobility elements will equally improve the quality of life (measured by the assessment of the place of residence). Out of the 7 factors identified in the study, only 3 turned out to be statistically significant. Therefore, it can be concluded that these factors improve the quality of life of city residents.

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