scholarly journals Perceived Quality in Sports Centers in Southern Spain: A Case Study

2019 ◽  
Vol 11 (14) ◽  
pp. 3983 ◽  
Author(s):  
Alfonso Castillo-Rodriguez ◽  
Wanesa Onetti-Onetti ◽  
José Luis Chinchilla-Minguet
Keyword(s):  
Customer Loyalty ◽  
User Satisfaction ◽  
Perceived Quality ◽  
Measuring Instruments ◽  
Level Of Satisfaction ◽  
Center Activity ◽  
Different Dimensions ◽  
The City

The aim of this study was to analyze the level of satisfaction in three municipal sports centers in the city of Malaga and to learn and analyze the characteristics of users older than 40 years of age in these centers. A total of 303 persons (123 men and 180 women) from three sports centers in the city of Malaga participated in this study (M = 58.14, SD = 7.16 years). The Evaluation of Perceived Quality in Sports Services test (CECASDEP) was used, and the results demonstrated that the different dimensions studied—sports center, activity space, locker rooms, program of activities, and trainer—were very positively correlated. The level of customer loyalty increased with user satisfaction and perceived quality of services as well as the age of the person. Users were also found to be more motivated to take part in physical activities due to greater satisfaction. The highest scores were given to the trainers, who played a key role in all three sports centers. In conclusion, we gathered important insights into perceived quality in different sports centers. This information can be used by sports managers to strengthen dimensions with lower scores and improve those with higher scores. In addition, the study confirms that the level of customer loyalty is related to the perceived quality scores. Therefore, the use of measuring instruments is recommended to optimize the quality of sports services.

scholarly journals The Bike-Sharing System as an Element of Enhancing Sustainable Mobility—A Case Study based on a City in Poland

2020 ◽  
Vol 12 (8) ◽  
pp. 3285 ◽  
Author(s):  
Elżbieta Macioszek ◽  
Paulina Świerk ◽  
Agata Kurek
Keyword(s):  
Strong Positive Correlation ◽  
Dense Network ◽  
Sustainable Mobility ◽  
Factors Affecting ◽  
System Usage ◽  
Level Of Satisfaction ◽  
Bike Sharing ◽  
The City

The bike-sharing system allows urban residents to rent a bike at one of the rental stations located in the city, use them for their journey, and return them to any other or the same station. In recent years, in many cities around the world, such systems were established to encourage their residents to use bikes as an element of enhancing sustainable mobility and as a good complement to travel made using other modes of transport. The main purpose of this article is to present the results of an analysis of the functioning of the bike-sharing system in Warsaw (Poland). Moreover, the article presents an analysis of the accessibility to individual stations. An important aspect is that the bike-sharing system has been popular among users and that more people use it. Therefore, the city should be provided with a dense network of conveniently located bike-sharing stations. Also, the quality of the bike-sharing system should be an adjustment to the user’s expectations. In connection with the above, the article also presents the results of the analysis of factors affecting bike-sharing system usage as well as the level of satisfaction connected with bike-sharing system usage. The results of the analysis showed that there is a strong positive correlation between these variables. The obtained results can be helpful for carrying out activities whose purpose is to increase the bike-sharing system usage as well as to increase the level of satisfaction connected with bike-sharing system usage.

PERUBAHAN KUALITAS PELAYANAN PUBLIK & KEPUASAN PENGGUNA JASA KERETA API DI KOTA TASIKMALAYA

2020 ◽  
Vol 9 (2) ◽  
pp. 1-8
Author(s):  
Ari . Ramdani
Keyword(s):  
Qualitative Research ◽  
User Satisfaction ◽  
Public Services ◽  
Positive Impact ◽  
Service Users ◽  
Internal Factors ◽  
Level Of Satisfaction ◽  
High Level ◽  
The City

This research begins with some positive changes in the quality of public services that occur at PT. Indonesian Railways which turned out to have a positive impact on the level of satisfaction of users of railroad services, especially in the City of Tasikmalaya. Of course, this change is a factor that is the cause. So in this study questioned: how changes in the quality of public services, Factors that support the process of realizing the change in the quality of public services, and how satisfaction of train service users in the City of Tasikmalaya. To answer these questions and get information, qualitative research methods are used with interview techniques, documentation studies, and observations. The conclusion from the study was obtained that changes in the quality of public services that occurred so far PT. Indonesian Railways is indeed influenced by several factors, all of which are internal factors of PT. Indonesian Railways. And these changes prove that changes in the quality of public services have an impact on the level of public satisfaction. With the high level of satisfaction of users of railroad services, of course, this must be maintained by PT. Indonesian Railways. So that PT. Indonesian Railways will continue to be a trusted provider by land transportation users.  Keywords: Quality of Public Services; Service User Satisfaction 

Empirical Study on Intelligent Systems Coordination – A Case Study of Intelligent Tourism

2015 ◽  
Vol 740 ◽  
pp. 966-971
Author(s):  
Rong Rong Cai ◽  
Shu Tang
Keyword(s):  
Intelligent Systems ◽  
Perceived Quality ◽  
Travel Agency ◽  
Traditional Theory ◽  
Satisfaction Index ◽  
Index Model ◽  
Tourist Satisfaction ◽  
Intelligent City

Based on the traditional theory of the intelligent systems, as well as the present study on intelligent tourism, Tourist Satisfaction Index model of Intelligent Tourism is put out in this paper. With the data collected in Nanjing, statistic materials suggest that two variables, Perceived Quality of the Intelligent Tourism and Intelligent City, play the most important roles in tourist satisfaction of intelligent tourism. The further analysis reveals that the factor under Perceived Quality of Intelligent Tourism, including Intelligent Transportation, Public Service Platform, Intelligent Hotel and Intelligent Travel Agency, as well as the factors under Intelligent City including Intelligent Governance and Intelligent Environment are the most important factors in the model.

scholarly journals Nodes and Networks: The Generative Role of Cultural Heritage for Urban Revival in Kikinda

2019 ◽  
Vol 11 (9) ◽  
pp. 2509 ◽  
Author(s):  
Uroš Radosavljević ◽  
Aleksandra Đorđević ◽  
Kseniјa Lalović ◽  
Jelena Živković ◽  
Zoran Đukanović
Keyword(s):  
Social Sustainability ◽  
City Development ◽  
Case Study Method ◽  
Cultural Artifact ◽  
Urban Heritage ◽  
Heritage Buildings ◽  
The City

Using heritage as a cultural artifact in city development is not new, but little has been explored about how urban heritage can be utilized as new generative value and a new planning instrument for the revival of cities. The purpose of this paper is to show the creative and the generative use of urban heritage, both for the extension of cultural and tourist offer of the city and for the improvement of the quality of life in physical, social and economic terms for the community. The case study method was used for the adaptive reuse of projects for heritage buildings and urban revival in Kikinda. We argue that urban heritage has to be used, bearing in mind its spatial, economic and social sustainability aspects, and become a generator of urban revival. We go beyond recognition of the value of heritage as a cultural artifact that should solely be preserved and used as a static element in urban development, and view it more as a dynamic asset for city revival processes. We found that for the heritage nodes to be utilized as the new generative value for the revival of cities, they have to be perceived from the network perspective, thus influencing the urban environment in a sustainable way.

scholarly journals Farmer Preference to High Elevation Rice Technological Packages for Accelerating Technological Dissemination (A case Study in Humbang Hasundutan Regency)

Agro Ekonomi ◽  
2021 ◽  
Vol 32 (2) ◽  
Author(s):  
Setia Sari Girsang ◽  
Agung B Santosa ◽  
Tommy Purba ◽  
Deddy R Siagian ◽  
Khadijah E Ramija
Keyword(s):  
Low Cost ◽  
High Elevation ◽  
Primary Data ◽  
Survey Method ◽  
User Friendliness ◽  
Level Of Satisfaction ◽  
High Level ◽  
Level Of Importance

Accelerating the introduction of a new technological package is needed to increase the productivity of high elevation puddled rice in Humbang Hasundutan. The objectives of the study are to find out the perception of the existence of technological packages and farmers' preference for a new technological package. The study used a survey method with primary data gathered using questionnaires. The criteria of locations and respondents were used to obtain relevant respondents and data concerning their knowledge of high elevation puddled rice cultivation.  The collected data were processed by using Importance Performance Analysis in order to find out the level of Importance and Satisfaction of the indicators and the valued aspects in the technological package components. The results of the study showed that the socio-economic aspects had to be heeded in organizing the technological package. Indicators having a high level of importance and a low level of satisfaction consisted of production cost, quality of seeds, farmer groups empowerment, technology information institution, capital cost, agricultural tools and machines, pest control, sales price, irrigation canals, and farm roads. On the other hand, introducing new superior seeds, productivity attribute and planting age were important indicators for local farmers as to improve the quality of existing seeds. Farmers group expected that the technological package had a high level of productivity, better access to input, low cost, and good user-friendliness in its application.

scholarly journals IMPROVING THE QUALITY OF INFORMATION SUPPORT FOR MONITORING AIR POLLUTION FROM VEHICLES (CASE STUDY OF ST. PETERSBURG)

2021 ◽  
Vol 26 (2) ◽  
pp. 65-74
Author(s):  
V. N. Lozhkin ◽  
◽  
O. V. Lozhkina ◽  
Keyword(s):  
Air Pollution ◽  
Air Quality ◽  
Information Support ◽  
Information Process ◽  
Limit Values ◽  
Standard Limit ◽  
The City ◽  
Original Information

Introduction. St. Petersburg is the cultural and sea capital of Russia. The city is characterized by environmental problems typical for the largest cities in the world. It has a technical system for instrumental online monitoring and computational forecasting of air quality. Methods. The system maintains the information process by means of computational monitoring of its current and future state. Results. The paper describes methodological approaches to the generation of instrumental information about the structure and intensity of traffic flows in the urban road network and its digital transformation into GIS maps of air pollution in terms of pollutants standard limit values excess. Conclusion. The original information technology for air quality control was introduced at the regional level in the form of an official methodology and is used in environmental management activities.

scholarly journals Using Neural Networks in Order to Analyze Telework Adaptability across the European Union Countries: A Case Study of the Most Relevant Scenarios to Occur in Romania

2021 ◽  
Vol 18 (20) ◽  
pp. 10586
Author(s):  
Ana Maria Mihaela Iordache ◽  
Codruța Cornelia Dura ◽  
Cristina Coculescu ◽  
Claudia Isac ◽  
Ana Preda
Keyword(s):  
European Union ◽  
The European Union ◽  
Working From Home ◽  
Level Of Satisfaction ◽  
Final Layer ◽  
Degree Of Satisfaction ◽  
Input Variables

Our study addresses the issue of telework adoption by countries in the European Union and draws up a few feasible scenarios aimed at improving telework’s degree of adaptability in Romania. We employed the dataset from the 2020 Eurofound survey on Living, Working and COVID-19 (Round 2) in order to extract ten relevant determinants of teleworking on the basis of 24,123 valid answers provided by respondents aged 18 and over: the availability of work equipment; the degree of satisfaction with the experience of working from home; the risks related to potential contamination with SARS-CoV-2 virus; the employees’ openness to adhering to working-from-home patterns; the possibility of maintaining work–life balance objectives while teleworking; the level of satisfaction on the amount and the quality of work submitted, etc. Our methodology entailed the employment of SAS Enterprise Guide software to perform a cluster analysis resulting in a preliminary classification of the EU countries with respect to the degree that they have been able to adapt to telework. Further on, in order to refine this taxonomy, a multilayer perceptron neural network with ten input variables in the initial layer, six neurons in the intermediate layer, and three neurons in the final layer was successfully trained. The results of our research demonstrate the existence of significant disparities in terms of telework adaptability, such as: low to moderate levels of adaptability (detected in countries such as Greece, Croatia, Portugal, Spain, Lithuania, Latvia, Poland, Italy); fair levels of adaptability (encountered in France, Slovakia, the Czech Republic, Hungary, Slovenia, or Romania); and high levels of adaptability (exhibited by intensely digitalized economies such Denmark, Sweden, Finland, Germany, Ireland, the Netherlands, Belgium, etc.).

REGENERATION OF A DECAYING URBAN INDUSTRIAL AREA DRIVEN BY ENDOGENOUS HOME INDUSTRIES: A CASE STUDY OF MARÉ FAVELA, RIO DE JANEIRO

2021 ◽  
Vol 16 (2) ◽  
pp. 237-248
Author(s):  
Shanshan Wu ◽  
Hao Li
Keyword(s):  
Urban Communities ◽  
Low Income ◽  
Rio De Janeiro ◽  
Industrial Area ◽  
Production Model ◽  
Home Production ◽  
Home Industries ◽  
The City

ABSTRACT Favelas are low-income urban communities in Brazil, and Maré in Rio de Janeiro has the largest cluster of favelas in the country. The prevailing view of a unique, regulated, and normative city conflicts with the reality of the continued expansion of the favelas, posing challenges for architects and urban planners in developing new strategies for integrating informal areas with the main city. This study focused on a decaying industrial area adjacent to the Maré favelas and explored a sustainable path for improving both the quality of the built environment and the quality of life of the residents. Effective infrastructure and socioeconomic links between the favelas and the city were proposed. The home production model that emerged from the favelas inspired the use of the abandoned industrial area as a home-industry incubator. The study proposed an urban regeneration strategy involving a bottom-up industry-space process evolving from home industries to group industries, and finally to larger community industries. This strategy can accelerate Maré’s development and integration with the city of Rio de Janeiro.

scholarly journals Strategies for the Development of Smart Cities: The Case of Kalampaka-Greece

2018 ◽  
Vol 5 (1) ◽  
pp. 70
Author(s):  
Christos Stamopoulos ◽  
Eleni Theodoropoulou
Keyword(s):  
Quality Of Life ◽  
Environmental Sustainability ◽  
Smart Cities ◽  
Determining Factors ◽  
Construction Strategies ◽  
The City ◽  
Simple Selection ◽  
Selection Of

The present paper investigates the characteristics and best construction strategies of smart cities around the world, as well as the determining factors of the satisfaction of the quality of life and the importance of the value of environmental sustainability. A case study of the city of Kalampaka and its residents was examined. The survey was conducted between July 2016 and August 2016. The selection of the sample was done by using the method of simple selection and includes a random sample of N=150 individuals. Statistical analysis showed that resident’s knowledge about smart cities was fairly good (48% of sample knew the phrase “smart cities”). Furthermore, they believe that the appearance of the city of Kalampaka needs improvement (75% of sample is disappointed with the current appearance of the city). Regression analysis showed that the value of environmental sustainability is greatly influenced by the energy saving, as well as, innovation has an impact on the level of quality of life. Older people seem to be satisfied with administration’s efforts.

Developing River Lane as an Alternative for Water Tourism Destination — Case Study: “Kalimas” River Lane of Surabaya, Indonesia

2014 ◽  
Vol 931-932 ◽  
pp. 781-784
Author(s):  
Retno Hastijanti
Keyword(s):  
Applied Research ◽  
River Management ◽  
The Other ◽  
Tourism Destination ◽  
Central Java ◽  
The World ◽  
Alternative Water ◽  
The City

Surabaya, is one of the oldest cities in Indonesia. Since 1612, Surabaya has been a very busy trading center. Kalimas River, which is the river that flowing in the middle of the city of Surabaya, necessarily be a "River of Gold". It is used by traders, as a transport route for carrying goods from central Java to Surabaya. And from Surabaya, these goods are distributed throughout the world. The river management of Kalimas River is very complex. On the other hand, the development of tourism in Surabaya is very encouraging. Then, it is needed to propose a new tourism destination base on the potential of Kalimas River. Because there is no type of water attractions in Surabaya yet, so we need a study that focused on understanding the river lane as an alternative of water attraction in Surabaya. This research will be done in the realm of qualitative research. Based on the research objectives, the type of research that will be applied research so that the results can be much easier to implement. As the summary, it concluded that there are 4 steps to develop the Kalimas River lane as an aternative for water tourism destination in Surabaya, which are improving the quality of its existing condition, developing its potential to serve the purpose of water tourism, achieving the needs and expectations of the citizens of Surabaya on the river lane as an alternative water tourism destination, and finding new icon for Surabaya water tourism.

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