PELAYANAN PUBLIK BERBASIS ELEKTRONIK DAN PERILAKU ANTI KORUPSI

Advancement in the information and communication technology make possible the development of e-government. The Indonesian government already grasped the opportunity to develop its own e-government system in providing public services. The obvious intent is to increase the quality of public service provision by the bureaucracy. This is hoped to be achieved by securing transparency and accountability of public officials. It is also to be expected that e-governance will be able to eradicate or at least decrease the possibility of corruptive behaviour. Unfortunately, fact speaks differently. Cases to be analysed here are: corruption committed by public officials working at the Investment and One Stop Service Office of the Bandung Municipality and those performed by public officials managing e-procurement services. In particular, this article shall discuss the issue how to develop e-government as to better at eradicating and preventing corruption by public officials.

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Promoting Information and Communication Technology in Online Service Delivery in Vietnam

Inżynieria Mineralna ◽

10.29227/im-2021-02-37 ◽

2021 ◽

Vol 1 (2) ◽

Author(s):

Thi Ngoc Mai NGUYEN ◽

Ngoc Huong Quynh PHAM

Keyword(s):

Service Delivery ◽

Information And Communication Technology ◽

Communication Technology ◽

Public Service ◽

Public Services ◽

Personal Data ◽

Online Service ◽

Public Service Delivery ◽

Information And Communication ◽

The Government

Applying Information and Communication Technology (ICT) to public service deliverycontributes to transparency, accountability, and cost-saving to improve administrative efficiency. Thisapplication has become an inevitable trend for administrative reform worldwide. This paper examines thepolicy of promoting ICT in public service delivery and its implementation in Vietnam. Recently, theVietnamese government has created a thoroughly legal foundation to develop information infrastructurefor public service delivery. However, online public service delivery results are still lower than expected,and the online service index in Vietnam has just reached the average level of the world. Therefore, toencourage citizens to use online public services, the government should improve the personalidentification data system and promote propagating and popularize online public services. Thegovernment also should protect personal data and administrative system security to ensure organizationalsystem safety and efficiency.

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STRATEGI KEUCHIK SEBAGAI PELAYAN PUBLIK DALAM MENINGKATKAN PARTISIPASI MASYARAKAT

Jurnal Public Policy ◽

10.35308/jpp.v3i2.69 ◽

2018 ◽

Vol 3 (2) ◽

Author(s):

Aduwina Pakeh

Keyword(s):

Information And Communication Technology ◽

Communication Technology ◽

Public Service ◽

Public Services ◽

Secondary Data ◽

Public Servants ◽

The Public ◽

Public Servant ◽

Information And Communication ◽

The Village

This paper aims to explain the alternative strategies that can be done by the Village Head (Keuchik) as public servants, especially those related to the service of population administration. Public services should continue to be improved and involve recipients of services. The problem is in the service process, in addition to the quality is still low, the public as recipients of services rarely included. The methods used in this study are qualitative and secondary data. It is found that there are at least two strategies that can be done in order to improve the service and public participation, such as the Citizen Charter and the application of information and communication technology. Based on these findings, Keuchik as public servant is expected to implement both strategies in providing and improving public services. Keywords: village, strategy, village head, public service, participation

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Study of Mobile City Application in Indonesia

Jurnal Tataloka ◽

10.14710/tataloka.23.2.159-170 ◽

2021 ◽

Vol 23 (2) ◽

pp. 159-170

Author(s):

Alifia Nada Putri Galuh ◽

Rini Rachmawati

Keyword(s):

Information And Communication Technology ◽

Communication Technology ◽

Public Services ◽

Research Topic ◽

Location Based Services ◽

Public Facilities ◽

Information And Communication ◽

The Difference ◽

The City

The Implementation of e-government has been established with the Instruction of President. Application of e-government is a research topic that has received a lot attention because of its improve the function and management of the city by utilizing Information and Communication Technology to improve the quality of public services. In this research focused on one application of e-government that called Mobile City. This study observe 22 application that has been implemented in 22 regencies/cities. This study have goals to identify and compare all 22 Mobile City Applocation to get the rank of the regency/city based on the quality of its application and research city with the best application . The results of the study to show the Mobile City application applies a Location Based Services (LBS) system so the main features of this application showed tourism locations or public facilities. The difference of application features between regencies/cities is depends on how the regency/city developed their application. The city that has the most complete features on its mobile city is Surakarta that called Solo Destination. This application is managed by the Office of Infromation Communication Statistics and Coding of Surakarta City with the most frequently used feature is community complaints.

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The Consequences of the Austerity Policies for Public Services in the UK

Studies in Social Justice ◽

10.26522/ssj.v15i3.2568 ◽

2021 ◽

Vol 15 (3) ◽

pp. 518-537

Author(s):

Tania Arrieta Hernandez

Keyword(s):

Public Service ◽

Service Provision ◽

Public Services ◽

Public Institutions ◽

Quality Of Services ◽

Resource Base ◽

Public Service Provision ◽

And Shifts ◽

The Uk

This article examines the changing landscape of public service provision in the UK during austerity. Austerity is presented through the notions of retrenchment, decentralisation and shifts in governance. The analysis shows that retrenchment and decentralisation eroded the capacity of public institutions to protect the provision of vital public services. This is revealed through the reduced provision of non-statutory services and the reinforcement of inequalities in service provision. Shifts in governance have led to mixed outcomes in the quality of services. This article also addresses how austerity influenced many of the problems observed in service provision during the COVID-19 pandemic. Vital public services in the UK faced the pandemic with a diminished resource base, heightened inequalities and significant fragmentation in service provision.

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ANALISIS DAN PERANCANGAN E-GOVERMENT DALAM TRANSPARANSI SISTEM PEMERINTAHAN DESA

Jurnal Mnemonic ◽

10.36040/mnemonic.v1i2.31 ◽

2019 ◽

Vol 1 (2) ◽

pp. 1-13

Author(s):

Dede Abdurahman ◽

Tri Ferga Prasetyo

Keyword(s):

Information And Communication Technology ◽

Communication Technology ◽

Public Service ◽

Public Services ◽

Design System ◽

Web Portal ◽

Information And Communication ◽

The Creation ◽

Village Government ◽

The Village

Fast, accurate and accurate information needs to be one of the basic development of information and communication technology. The type of service and support in the field of information and communication technology (ICT) on governance is a strategic part in ensuring the improvement of service quality and support in applying e-Government to Village Governance.Village Governance and clean, transparent public services are challenges that the village government must answer in performing its functions as a public servant. With infrastructure facilities in the field of ICT already available in the village and administrative issues that need to get serious attention, thereby encouraging Researchers to utilize existing ICT infrastructure by analyzing and designing e-government applications that suit the needs of the village and in accordance with the Village Law article 4 letter f which reads to improve public services for the villagers to accelerate the realization of general welfare, and article 7 paragraph 3 letter c which reads accelerate the improvement of public service quality.Based on the above study, the public service and e-Government support provided by the Village Government through the application of information and communication technology is the focus of the researcher in this research, with the aim of improving the service to the village community and improving the performance of village government apparatus, for the analysis and design of e- government Researchers are based on policies and National Strategy e-Government development is done in several stages namely, Level 1 - Preparation, which is making the website as a medium of information and communication at each institution. Level 2 - Maturation, which is the creation of an interactive public information web portal. Level 3 - Stabilization, which is the creation of a web portal that is a public service electronic transaction. Level 4 - Utilization, ie application creation for Government to Government (G2G), Government to Business (G2B), Government to Consumers / community (G2C) services.The method of this study using the usual research methods used in the development of system life cycle system development (SDLC). The main stages may consist of system planning stages, system analysis, system design, system selection, system implementation and system maintenance.As for the method of data collection using the method of observation, interview, and literature study. The final step in this application development process is system testing. The system tested using 2 ways, namely: Blackbox test and Alpha test. Blackbox test, performed by system programmers while Alpha test performed simultaneously with user training.

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Manajemen Stratejik Pemanfaatan Teknologi Informasi dan Komunikasi untuk Peningkatan Mutu Pembelajaran SMK Ciledug Al Musaddadiyah dan SMKN 1 Garut

Jurnal MAPS (Manajemen dan Perbankan Syariah) ◽

10.32483/maps.v3i2.42 ◽

2020 ◽

Vol 3 (2) ◽

pp. 109-119

Author(s):

Partono Partono

Keyword(s):

High School ◽

Strategic Management ◽

Information And Communication Technology ◽

Communication Technology ◽

General Description ◽

Vocational High School ◽

Information And Communication ◽

School Learning

So far, in implementing school strategies, they tend not to utilize Information and Communication Technology (ICT), despite the availability of ICT resources available. Stages of strategic management are needed to generate the vision, mission, objectives, policy, program, budget, and procedures as well as control and evaluation process as an effort to utilize ICT to improve school quality. Based on the interpretation and the results of the study, it is concluded that schools have organized stages in strategic management that enable schools to have a quality profile. The impact of effective utilization of ICTs for schools is the achievement of effective school management, as per the National Education Standards, which is characterized by effective planning, implementation, control, and evaluation of school ICTs.The purpose of this study is to get a general description, describe, and reveal the Strategic Management of Information and Communication Technology Utilization to Improve the Quality of School Learning in Ciledug Al Musaddadiyah Vocational High School and Garut 1 Vocational High School, both on environmental analysis, strategic formulation, implementation and strategic evaluation. The research method used in this research is the case study method, because the problems studied occur in the place and situation of Ciledug Al Musaddadiyah Vocational School and Vocational High School 1 Garut. The use of case study models in this study is based on the consideration that to provide an overview of the strategic management activities of the use of ICTs carried out at vocational high schools with the ultimate goal of being able to improve the quality of school learning. Based on observations in the field of SMK 1 Garut and SMK Al Musaddadiyah Ciledug Garut is one of the public schools and private schools that have these advantages.

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The impact of the use of health information and communication technology on health care delivery in Manitoba, Canada

Journal of Hospital Administration ◽

10.5430/jha.v3n6p8 ◽

2014 ◽

Vol 3 (6) ◽

pp. 8 ◽

Cited By ~ 2

Author(s):

Israel R Kabashiki ◽

Ngozi I Moneke

Keyword(s):

Health Care ◽

Health Information ◽

Information And Communication Technology ◽

Health Care Delivery ◽

Communication Technology ◽

Quality Of Health Care ◽

Care Delivery ◽

Wait Times ◽

Information And Communication

Background: Health Information and Communication Technology (HICT) has the potential to reduce patient wait time and improves patient satisfaction. The Long wait times for patients to receive medical services are a big issue in Canada. The Canadian government has invested in Information and Communication Technology (ICT) to shorten patient referral wait times for medical services. Little was known about the association between ICT investments and the quality of health care delivery, and particularly between the use of ICT and referral wait times in the Manitoba Health System (MHS). Methods: The purpose of this quantitative correlational study was to determine if a relationship existed between the use of HICT and the quality of health care delivery in the MHS. The quality of health care delivery was measured in terms of referral wait time, health information sharing effectiveness, physicians’ satisfaction, and patients’ satisfaction. Conclusion: Findings indicated the absence of a significant association between HICT use and referral wait times. Significant correlations were found to exist between (1) HICT use and health information sharing effectiveness, (2) HICT use and physician’s satisfaction, and (3) HICT use and patient’s satisfaction. Four recommendations emerged from this study: First, patient satisfaction should be used as an indicator of the quality of health care delivery. Second, health knowledge repository and expert systems should be integrated into health ICT systems to minimize unnecessary referrals. Third, a mixed health system should be implemented to shorten wait times. Fourth, the portability of the Canadian Medicare should be enhanced to allow Manitobans in particular and Canadians in general to seek medical services abroad. This study was intended to contribute to the existing body of knowledge associated with ICT investments’ outcomes and health care delivery in the MHS.

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Fostering public accountability in South Africa: A reflection on challenges and successes

The Journal for Transdisciplinary Research in Southern Africa ◽

10.4102/td.v12i1.339 ◽

2016 ◽

Vol 12 (1) ◽

Cited By ~ 2

Author(s):

Pandelani H. Munzhedzi

Keyword(s):

South Africa ◽

Public Service ◽

Service Provision ◽

Public Services ◽

Public Accountability ◽

The Public ◽

Current State ◽

Public Service Provision ◽

The Republic ◽

The Government

Accountability and oversight are constitutional requirements in all the spheres of government in the Republic of South Africa and their foundation is in the Constitution of the Republic of South Africa of 1996. All spheres of government are charged with the constitutional mandate of providing public services. The level of responsibility and public services provision also goes with the level of capacity of a particular sphere. However, most of the direct and visible services that the public receives are at the local sphere of government. As such, enormous resources are channelled towards this sphere of government so that the said public services could be provided. It is imperative that the three spheres of government account for the huge expenditures during the public service provision processes. The parliaments of national and provincial governments exercise oversight and accountability over their executives and administrations through the Public Accounts Committees, while the local sphere of government relies on the Municipal Public Accounts Committees. This article is theoretical in nature, and it seeks to explore the current state of public accountability in South Africa and to evaluate possible measures so as to enhance public accountability. The article argues that the current public accountability mechanisms are not efficient and effective. It is recommended that these mechanisms ought to be enhanced by inter alia capacitating the legislative bodies at national, provincial and local spheres of the government.

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E-Gov Implementation Analysis Through SILPa KAMI Application in DISKOMINFOARPUS, Cimahi City

Jurnal Wacana Kinerja Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik ◽

10.31845/jwk.v24i2.696 ◽

2021 ◽

Vol 24 (2) ◽

pp. 1

Author(s):

Yunni Susanty ◽

Yuyu Yuningsih

Keyword(s):

Information And Communication Technology ◽

Communication Technology ◽

Local Governments ◽

Success Factors ◽

Business Environment ◽

Information And Communication ◽

Qualitative Descriptive ◽

Management Aspect ◽

Descriptive Method

The development of information and communication technology (ICT) has been implemented in various fields, including in government. To support the implementation of e-Government (e-Gov) and improve the quality of public services, many technology-based applications have been created by government agencies, both central and local governments. DISKOMINFOARPUS Cimahi City built an application called SILPa KAMI to support the vision of Cimahi Smart City. This study uses a qualitative descriptive method that aims to determine how the implementation and sustainability of the SILPa KAMI application and what kind of characteristics the agencies should have so it can replicate this application. The results of the study reveal that the implementation of the SILPa KAMI application is running well because it has fulfilled various success factors of e-Gov implementation which is also marked by the sustainability even though there are still obstacles. Also, the use of ICT based on the e-leadership aspect, the information network infrastructure aspect, the information management aspect, the business environment aspect, as well as the community and human resources aspect has been optimally utilized. This application is relatively easy to be replicated by other agencies. The agencies that can replicate this application must have the availability of budget, the availability of related facilities and infrastructure and the availability of reliable ICT managers.

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The impact of globalization on Workers: an Analysis of Nigerian Public Service

International Journal of Engineering & Technology ◽

10.14419/ijet.v7i3.30.18362 ◽

2018 ◽

Vol 7 (3.30) ◽

pp. 480

Author(s):

Aminu Mohammed Lawan ◽

Razlini Mohd Ramli

Keyword(s):

Information And Communication Technology ◽

Communication Technology ◽

Public Service ◽

Secondary Data ◽

The Public ◽

Public Corporations ◽

Public Servant ◽

Information And Communication ◽

The Right ◽

The Impact

Globalization is the increasing interaction of peoples, states or countries through the growth of the global trade, international flow of capital, ideas and culture. The paper discusses how privatization of public corporations and invention of information and communication technology (ICT) lead to the retrenchment and casualization of public servant. The aim of this study is to examines the impact of globalization on the public servant in Nigeria. The methodology involves the use of secondary data, through a systematic literature review which entails the document analysis of related matters. The findings reveal that globalization infringes on the right of a public servant by making them vulnerable without job security. The paper concludes that government must stop unfair labor practice such as retrenchment and casualization of workers, and improve good working conditions to make public servant more productive.

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