Capability Development through Just-in-Time Access to Knowledge in Document Repositories: A Longitudinal Examination of Technical Problem Solving

MIS Quarterly ◽  
2021 ◽  
Vol 45 (3) ◽  
pp. 1287-1308
Author(s):  
Mani Subramani ◽  
◽  
Mihir Wagle ◽  
Gautam Ray ◽  
Alok Gupta ◽  
...  
Keyword(s):  
Human Capital ◽  
Knowledge Management ◽  
Problem Solving ◽  
Task Performance ◽  
Procedural Knowledge ◽  
Technical Support ◽  
Just In Time ◽  
Codified Knowledge ◽  
Document Repositories ◽  
Access To Knowledge

With knowledge and expertise increasingly being recognized as important, firms have made significant investments in document repositories as part of their knowledge management initiatives. Document repositories are intended to enhance the ability to access codified knowledge and help improve task performance through knowledge reuse. However, it is not clear what effects they have on how knowledge workers perform their tasks. Using longitudinal data on repository accesses and calls to technical support by field technicians in an engineering firm, we examine how just-in-time access to codified knowledge affects patterns of help-seeking from technical support. We find evidence that greater accessing of codified knowledge reduces calls for help to technical support. The type of codified knowledge accessed from the repository affects field technicians’ calling behavior. Accessing general knowledge reduces calls to support for low-complexity problems, while accessing procedural knowledge reduces calls related to high-complexity problems. Further, accessing procedural knowledge is significantly associated with promotion, suggesting that the use of document repositories can help individuals build firm-specific human capital. Building on the insights of cognitive load theory, this study suggests that making information available just in time through document repositories reduces the cognitive load involved for task performance and enables learning. This work contributes to a greater understanding of the value of knowledge management systems and suggests that, beyond the efficiencies gained from knowledge reuse, just-in-time access to knowledge repositories builds problem solving capabilities and contributes to human capital development.

What is the impact of library and information science on knowledge management research?

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Md Anwarul Islam ◽  
Naresh Kumar Agarwal
Keyword(s):  
Knowledge Management ◽  
Information Science ◽  
Library And Information Science ◽  
Authorship Pattern ◽  
Content Type ◽  
Codified Knowledge ◽  
Common Goals ◽  
Access To Knowledge ◽  
Low Coverage ◽  
The Impact

Purpose The purpose of this study is to determine the place of library and information Science (LIS) research within leading knowledge management (KM) journals and conferences. Design/methodology/approach Authors examined articles published from 2000-2018 in top-20 KM publications identified by Google Scholar to look for relationship with LIS. Authors analyzed the identified LIS-related articles to determine the publication trends based on LIS terms used, populations, authorship pattern, country, information setting type and top-cited articles. Findings Authors found that the coverage of LIS-related articles within leading KM publications was very low. From the more than 10,000 KM research articles, less than 1 per cent were LIS-related. Research limitations/implications This study would help LIS researchers measure the space they have created for their field within leading KM research. By showing the relatively low coverage of LIS within KM research, the study demonstrates that LIS researchers/practitioners need to do more for LIS to be recognized as an important area within KM. KM publications can also enable greater synergies with LIS for mutual benefit. Originality/value LIS researchers have increasingly called for KM implementation within libraries. The KM field has a long history in library practice in the context of managing and organizing codified knowledge. Both KM and LIS share the common goals of providing access to knowledge for sharing, transfer and use. However, hardly any studies have looked at the amount of synergy or overlap between these two different but related areas, and whether LIS matters to KM, even though LIS practitioners have been highlighting that KM matters to LIS.

Moderating Effect of Access to Finance and Competitive Environment on Human Capital, Knowledge Management, Market Orientation and SMES Performance

2020 ◽  
Vol 11 (1) ◽  
pp. 105-105
Author(s):  
Mohd Noor Mohd Shariff ◽  
Khansa Masood ◽  
Halim Mad Lazim
Keyword(s):  
Human Capital ◽  
Knowledge Management ◽  
Firm Performance ◽  
Market Orientation ◽  
Competitive Environment ◽  
Leather Industry ◽  
Access To Finance ◽  
Economic Development And Growth ◽  
Dependent Variables ◽  
The Relationship

Small and medium enterprises (SMEs) are considered as foundation stones of economic development and growth of any economy (Centobelli, Cerchione, & Esposito, 2019). Performance of SMEs is of fundamental significance for all developed as well as developing nations. Similarly, Pakistan is no exception to aforementioned fact. The economic development and growth of Pakistan depend on the performance of SMEs to a great extent. Like, most countries in the world, SMEs comprise more than 90% of total business entities in Pakistan (Degong et al., 2018; Waqas & Nawaz, 2019) and leather industry in one that is attracted by the researchers of present study. Constraints in the growth of leather industry of Pakistan include, lack of skilled human capital, rising cost of production, lack of modern-day knowledge about new products and processes, low profitability and lack of capability to penetrate into international markets, lack of market research, access to finance, intensive competitive rivalry (Khalique et al., 2011; Daily Times, 2016, Awan et al., 2019). Few studies have revealed mixed findings regarding the relationship between knowledge management and firm performance and there is abundance of literature that demonstrates the presence of significant and positive relationship between Market Orientation and Firm performance (Slater & Narver , 1995; Baker & Sinkula, 2009; Udriyah, Tham, & Azam, 2019). On the other hand, some studies have argued that there is no direct and significant relationship between Market Orientation and Firm Performance (Polat & Mutlu, 2012; Shehu & Mahmood, 2014). Moreover, keeping in view the mixed and inconclusive findings regarding the relationship between cause and effect variables, it is appropriate to introduce moderating variables that can significantly influence the relationship between independent and dependent variables as recommended by Baron and Kenny (1986). Access to Finance and Competitive Environment can be served as prospective moderators which are quite appropriately related to proposed variables of the study (Prajogo & Oke, 2016; Rogo et al., 2016; Jaworski & Kohli, 1993) which are quite appropriately related to selected variables of the study. Thus, the research problem expressed that "Access to finance and competitive environment can potentially moderates and affect the relationship between independent and dependent variables. Hence, based on the past literature and aforementioned discussion, the present study intended to examine the moderating effects of Access to Finance and Competitive Environment on the Relationship between Human Capital, Knowledge Management, Market Orientation and SMEs Performance in Leather Industry of Pakistan". Keywords: Small medium enterprise, performance, access to finance, competitive environment

scholarly journals Thinking Process of Naive Problem Solvers to Solve Mathematical Problems

2016 ◽  
Vol 10 (1) ◽  
pp. 1 ◽  
Author(s):  
Jackson Pasini Mairing
Keyword(s):  
Problem Solving ◽  
Procedural Knowledge ◽  
Mental Image ◽  
Research Subjects ◽  
Maximum Score ◽  
Mathematical Problems ◽  
Problem Solving Strategies ◽  
Thinking Process ◽  
Problem Solvers ◽  
Holistic Rubric

Solving problem is not only a goal of mathematical learning. Students acquire ways of thinking, habits of persistence and curiosity, and confidence in unfamiliar situations by learning to solve problems. In fact, there were students who had difficulty in solving problems. The students were naive problem solvers. This research aimed to describe the thinking process of naive problem solvers based on heuristic of Polya. The researcher gave two problems to students at grade XI from one of high schools in Palangka Raya, Indonesia. The research subjects were two students with problem solving scores of 0 or 1 for both problems (naive problem solvers). The score was determined by using a holistic rubric with maximum score of 4. Each subject was interviewed by the researcher separately based on the subject’s solution. The results showed that the naive problem solvers read the problems for several times in order to understand them. The naive problem solvers could determine the known and the unknown if they were written in the problems. However, they faced difficulties when the information in the problems should be processed in their mindsto construct a mental image. The naive problem solvers were also failed to make an appropriate plan because they did not have a problem solving schema. The schema was constructed by the understanding of the problems, conceptual and procedural knowledge of the relevant concepts, knowledge of problem solving strategies, and previous experiences in solving isomorphic problems.

Use of Knowledge Management Systems and the Impact on the Acquisition of Explicit Knowledge

2008 ◽  
Vol 22 (2) ◽  
pp. 77-101 ◽  
Author(s):  
Holli McCall ◽  
Vicky Arnold ◽  
Steve G. Sutton
Keyword(s):  
Knowledge Management ◽  
Problem Solving ◽  
Knowledge Acquisition ◽  
Reference Materials ◽  
Explicit Knowledge ◽  
Experimental Methodology ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Use Of Knowledge ◽  
The Impact

ABSTRACT: In an era where knowledge is increasingly seen as an organization's most valuable asset, many firms have implemented knowledge-management systems (KMS) in an effort to capture, store, and disseminate knowledge across the firm. Concerns have been raised, however, about the potential dependency of users on KMS and the related potential for decreases in knowledge acquisition and expertise development (Cole 1998; Alavi and Leidner 2001b; O'Leary 2002a). The purpose of this study, which is exploratory in nature, is to investigate whether using KMS embedded with explicit knowledge impacts novice decision makers' judgment performance and knowledge acquisition differently than using traditional reference materials (e.g., manuals, textbooks) to research and solve a problem. An experimental methodology is used to study the relative performance and explicit knowledge acquisition of 188 participants partitioned into two groups using either a KMS or traditional reference materials in problem solving. The study finds that KMS users outperform users of traditional reference materials when they have access to their respective systems/materials, but the users of traditional reference materials outperform KMS users when respective systems/materials are removed. While all users improve interpretive problem solving and encoding of definitions and rules, there are significant differences in knowledge acquisition between the two groups.

scholarly journals Knowledge Management and World Class Manufacturing: an initial approach based on a literature review

2017 ◽  
Vol 22 (2) ◽  
pp. 244-263
Author(s):  
Rafael de Carvalho Mendes ◽  
Max Cirino de Mattos
Keyword(s):  
Knowledge Management ◽  
Literature Review ◽  
Time Frame ◽  
Primary Sources ◽  
Just In Time ◽  
Total Quality ◽  
Ongoing Research ◽  
Current Scenario ◽  
World Class ◽  
World Class Manufacturing

ABSTRACT This paper presents the partial results of an ongoing research on the proposal of a methodology for the integration between Knowledge Management (KM) and World Class Manufacturing (WCM). The initial investigation of theoretical and conceptual nature aimed at developing a comprehensive and current vision on KM, WCM, and how (or "whether") these constructs relate to one another. The primary sources for the literature review were Web of Science, Scopus, Emerald, Ebsco, SciELO and Spell, and the time frame was 2000 to 2016. The analysis of the selected papers showed that, although the initial WCM model evolved into a "new WCM" in the 2000s, the literature is still focused on the broad conceptual aspects and basic methods and tools, such as Total Quality Process, Total Productive Maintenance and Just-in-Time, conceived in the Toyota Production System, which shows the need for more studies focused on the current scenario of companies associated with the "new WCM" and its Methods and Tools. Only one article explicitly addressing the interaction between KM theories with WCM was found in the databases surveyed, thus reinforcing the lack of theoretical approximation of these constructs.

scholarly journals A Correlation Study between Social Capital and Knowledge Management with Emphasis on the Human Capital - The Case Study: Payame Noor University of Hormozgan (Bandarabbas)

2016 ◽  
Vol 12 (6) ◽  
pp. 116
Author(s):  
Mansooreh Dastranj
Keyword(s):  
Social Capital ◽  
Human Capital ◽  
Knowledge Management ◽  
Knowledge Acquisition ◽  
Knowledge Creation ◽  
Significant Relationship ◽  
Correlation Study ◽  
Knowledge Transmission ◽  
Five Dimensions ◽  
Transmission Of Knowledge

<p>Universities because of the importance and position they play in the every countries’ socio-economic development, require attention to personnel social capital at the university, because the social capital, makes effective knowledge management possible.</p><p>With respect to the importance of social and human capital and knowledge management, the present study was done to explore the relationship between social capital and knowledge management with emphasis on the human capital.<strong> </strong></p><p>This research is survey- descriptive of correlation type and the required data were collected through library-field. The subjects in this study consist of Payame Noor University staff of Hormozgan province.</p><p>In this study, 54 staff of Bandar Abbas Payame Noor University were selected through random sampling. After gathering the required data through knowledge management questionnaire, knowledge management processes were measured based on the five dimensions such as the capture of knowledge, acquisition of knowledge, transmission of knowledge, creation of knowledge and application of knowledge. In order to provide for the reliability of the questionaire cronbachs alpha was used. In order to check the significance of the difference between responses descriptive and inferential statistics such as regression, one way anova and t test were run using SPSS version 20. The result show that the staff means score of knowledge management was 76/66±20/48. The result shows that there was a significant relationship between social capital and knowledge management. Also there was a significant relationship between social capital and the five components of knowledge management such as capture of knowledge, acquisition of knowledge, transmission of knowledge, creation of knowledge and application of knowledge. Also there was a significant relationship between human capital and the component of knowledge management.</p>

scholarly journals Neoliberal epistemology: From the impossibility of knowing to human capital

2013 ◽  
Vol 24 (4) ◽  
pp. 63-83 ◽  
Author(s):  
Primoz Krasovec
Keyword(s):  
Human Capital ◽  
Problem Solving ◽  
Education Policy ◽  
Knowledge Society ◽  
Education Reforms ◽  
Learning To Learn ◽  
Economic Theories ◽  
Life Long Learning ◽  
History Of ◽  
Uncritical Acceptance

Today?s discussions on education policy mostly consist of uncritical shuffling of allegedly neutral and merely technical or practical notions such as life-long learning, learning to learn or problem-solving and are based on similarly uncritical acceptance of socio-economic theories of the knowledge society, which is supposed to present an objective framework of education reforms. The aim of this article is to sketch the history of mentioned notions and to present a critique of theories of the knowledge society through an analysis of its tacit political content. To this aim, we took upon early neoliberal epistemology (Hayek and Polanyi) as well as its transition towards theories of human capital (Drucker and Machlup).

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