PRODUCT MANAGEMENT OF RESTAURANT ENTERPRISES

2018 ◽  
Author(s):  
Olha Zviahintseva ◽  
◽  
Svitlana Matviienko ◽  
Inna Nazarenko ◽  
◽  
...  
Keyword(s):  
Consumer Attitudes ◽  
Individual Characteristics ◽  
Restaurant Industry ◽  
Point Of View ◽  
Material Objects ◽  
Subjective Perception ◽  
Product Management ◽  
Provision Of Services ◽  
Local Nature

The article highlights and analyzes the features of restaurant services as components of the commodity management of enterprises in the restaurant industry. In particular, the features of services in a global sense (immateriality, impossibility of storage, inseparability from the source and inconsistency of quality), as well as the special characteristics of the specific services of the restaurant business (indivisibility, intangibility, fragility, heterogeneity, the local nature of the restaurant industry, the presence of material objects in the restaurant services, a differentiated level of quality and cost, heterogeneity in terms of meeting the needs of customers of a restaurant enterprise, customiza- tion, subjective perception by a client depending on individual characteristics, preferences and consumer attitudes, as well as influencing factors, publicity of the provision of services of restaurant enterprises). In the course of the re- search, the definitions of the terms "restaurant industry", "restaurant service" are described and analyzed from the point of view of leading specialists in the field of management of restaurant enterprises, as well as the legislation of Ukraine. To highlight the features of the commodity management of restaurant services, studies of service classifications were carried out and groups of services from various classifications were distinguished. Knowledge and competent consideration of the characteristics of services, as carriers of the characteristics of the group to which they relate, increases the efficiency of commodity management of enterprises providing services, and restaurant enterprises, in partic- ular. The functions of restaurant enterprises are also highlighted: production and service. The components and features of accounting for the level of quality of restaurant services, a full list of services of restaurant enterprises related to the provision of food products to customers of the restaurant business have been determined. The results of such a study make it possible to efficiently spend re- sources, maximize the volume of provision of restaurant services and competently promote them among representatives of target markets of restaurant enterprises.

PROFESSIONAL STANDARD OF AN MFC SPECIALIST AS A MECHANISM FOR FORMING PUBLIC OPINION IN POLITICS

2021 ◽  
Vol 16 (1) ◽  
pp. 140-155
Author(s):  
O.V. KOTLYAROVA ◽  
◽  
A.V. BARANOV ◽  
Keyword(s):  
Public Opinion ◽  
Professional Education ◽  
Point Of View ◽  
Professional Standard ◽  
Assessment Methodology ◽  
Self Assessment ◽  
Provision Of Services ◽  
Survey Results ◽  
Personal Qualities

The purpose of the article is to consider the competence capabilities of MFC specialists that require structuring in a professional standard, aimed at increasing satisfaction with the implemented policy of providing public services to the population. The article focuses on the results of a survey of MFC employees, aimed at determining the factors that, according to respondents, form the professional standard of a specialist in a multifunctional center. The authors believe that structuring of a professional standard can act as an innovative mechanism for shaping public opinion in politics. Public opinion, aimed at assessing the quality of interaction with the authorities and the provision of services to the population, can not only reflect the massive satisfaction of the needs of the population, but also take into account the point of view of the current employees of multifunctional centers. Using the self-assessment methodology in the context of an “inside look”, MFC specialists objectively assess their own competence capabilities; identify professional problems, gaps, weaknesses, which should be addressed by additional professional education. In the first part of the article, the authors analyze various mechanisms for shaping public opinion that are often used in modern political science. The second part of the article presents the results of a survey of current MFC employees. Based on the analysis of the survey results, the criteria for the professional standard of an MFC specialist were formed, which include: 1) awareness, that is, understanding the need to implement a professional standard; 2) the range of the most significant competencies of an MFC specialist; 3) a system of individual and personal qualities that form the professional efficiency of employees.

TIMELY THOUGHTS UPON THE 20TH ANNIVERSARY OF THE DECREE OF THE PRESIDENT OF UKRAINE "ON THE DEVELOPMENT OF SOCIOLOGICAL SCIENCE IN UKRAINE"

2021 ◽  
pp. 184-184
Author(s):  
IURII IAKOVENKO
Keyword(s):  
Large Scale ◽  
Executive Branch ◽  
Point Of View ◽  
Subjective Perception ◽  
Ministry Of Education ◽  
State Institutions ◽  
Financial Interests ◽  
Science And Education ◽  
20Th Anniversary

The essay presents the author's subjective perception of a number of state institutions’ activities regarding their implementation of the directives of the Decree of the President of Ukraine «On the Development of Sociological Science» dated 25.04.2001 for twenty years from the date of its publication. The author's subjective point of view, in particular, is a consequence of the fact that he was a member of the working group on the development of this decree, and the beginning of the 21st century was a time when the Ukrainian society, state, political, public figures, scientists were expecting the decisive development of various spheres of life. However, in fact, these expectations met with latent resistance from shadow structures, the essence of which was to avoid publicly disclosing their intentions through science and education. So, because of the Ministry of Education and Science order No. 642 of July 9, 2009 «On the organization of the study of humanitarian disciplines at the free choice of the student», the active part of youth, namely students was given a very narrowed way of social development understanding; primarily it have happened in technical universities, where the members of executive branch of the power will have been taught en masse. It is when the financial interests are embodied through the implementation of large-scale technical and economic projects, for example, the construction of highways, and not the protection of public health. However, in the leading universities, where sociologists have been taught, the initiative of teachers to show their will to improve the quality of the students’ preparing and evaluation does not subside.

Peer-to-Peer Service Quality in Virtual Communities

2013 ◽  
pp. 15-25
Author(s):  
Aku Valtakoski ◽  
Juhana Peltonen ◽  
Mikko O. J. Laine
Keyword(s):  
Service Quality ◽  
Service Provision ◽  
Virtual Communities ◽  
Point Of View ◽  
Quality Analysis ◽  
Community Members ◽  
The Social ◽  
Service Production ◽  
Provision Of Services

Virtual communities are an increasingly popular way to conduct business over the Internet. However, from the service provider’s point of view they pose special challenges. In particular, unless the provider itself engages in content or service provision, the service relies entirely on its members for provision of services. The members should thus be seen as resources for service provision. This type of networked service production system implies challenges in terms of service quality management and, subsequently, value creation for community members. This paper explores these issues by revisiting service marketing and service operations literature on service quality. Analysis of the literature indicates that firms facilitating virtual communities need to ensure the quality of their service by not only ensuring technical quality but also by nurturing the social aspects of the community that have an impact on the willingness of community members to provide service to each other.

scholarly journals Methodology for assessing the relative tourist attractiveness of the region

2021 ◽  
Vol 128 ◽  
pp. 01012
Author(s):  
Ekaterina Yakimova ◽  
Anastasiya Rusina ◽  
Olga Karpycheva
Keyword(s):  
Point Of View ◽  
Subjective Perception ◽  
Scientific Discussion ◽  
Regional Tourism ◽  
Expert Assessments ◽  
Objective State ◽  
Relative Form ◽  
The One ◽  
Objective Indicators

Assessment of the tourist attractiveness of a territory is an important analytical area in terms of identifying opportunities for development of regional tourism, as one of the most significant and promising sectors of the economy. This can be the basis for development of appropriate strategic regional programs. The existing scientific discussion in this area has contributed to emergence of a number of methodological approaches that can be used in practice. However, their critical analysis revealed a number of provisions, the improvement of which will make it possible to obtain more objective and relevant results, reflecting the possibility of the destination becoming an object of attraction for tourists. Firstly, the lack of a clear distinction between the categories of “tourist potential”, which reflects the objective state of the resources of the territory, and “tourist attractiveness”, which includes the estimated component of available resources from the perspective of a consumer of tourist services. This leads to the fact that the principle of the subjectivity of the assessment is practically not implemented, thus the possibility of focusing on market demands is not fully used, which implies use of segmentation and positioning tools. Secondly, the results obtained using the methods offered by the scientific community are often distorted by the subjective perception of the researcher, which is associated with use of a large volume of expert assessments. Thirdly, from our point of view, the number of estimated variables, the number of which may approach 100, is not always justified. This, on the one hand, reduces the degree of influence of each of them on the result, and, therefore, the significance, and on the other hand, makes it difficult for the analyst to collect the necessary information. Therefore, the purpose of this study is to develop a methodology that eliminates these disadvantages. The offered author’s development includes objective indicators that do not require involvement of experts in their assessment. The number of these indicators is limited and systematized by groups, in accordance with modern market demands: directly attracting tourists, ensuring the quality of stay and ensuring the availability of the territory. The relative form of the offered metrics shows the degree of difference in the selected variables of some territories in comparison with others, which in the future will make it possible to orient the tourism development in the region to target audiences whose needs can be satisfied by the resources available at the destination.

Peer-to-Peer Service Quality in Virtual Communities

2011 ◽  
Vol 3 (1) ◽  
pp. 13-22
Author(s):  
Aku Valtakoski ◽  
Juhana Peltonen ◽  
Mikko O. J. Laine
Keyword(s):  
Service Quality ◽  
Service Provision ◽  
Virtual Communities ◽  
Point Of View ◽  
Quality Analysis ◽  
Community Members ◽  
The Social ◽  
Service Production ◽  
Provision Of Services

Virtual communities are an increasingly popular way to conduct business over the Internet. However, from the service provider’s point of view they pose special challenges. In particular, unless the provider itself engages in content or service provision, the service relies entirely on its members for provision of services. The members should thus be seen as resources for service provision. This type of networked service production system implies challenges in terms of service quality management and, subsequently, value creation for community members. This paper explores these issues by revisiting service marketing and service operations literature on service quality. Analysis of the literature indicates that firms facilitating virtual communities need to ensure the quality of their service by not only ensuring technical quality but also by nurturing the social aspects of the community that have an impact on the willingness of community members to provide service to each other.

Application Management

2012 ◽  
pp. 1417-1426
Author(s):  
Marc-Oliver Kociemba
Keyword(s):  
Real World ◽  
Value Chain ◽  
Service Providers ◽  
Business Owners ◽  
Point Of View ◽  
Subjective Perception ◽  
It Service ◽  
Application Management ◽  
Common Understanding

Quality is about meeting the stakeholder’s expectations: the subjective perception is often more important than hard facts. Therefore, a common understanding between all involved parties – especially business owners as well as service providers – concerning the quality of a service is mandatory. Application Management is defined as the concept and all required techniques to monitor, measure and record data for operating services. It has a significant impact on the quality of an IT service. Based on the so-called value chain – a phased approach starting with a business point of view followed by IT development and operation – necessary activities as well as quality indicators are identified and described for each step in the software development livecycle. The aspects of Application Management are illustrated by using a real world example of implementing an output management system within a bank.

Application Management

2011 ◽  
pp. 235-244
Author(s):  
Marc-Oliver Kociemba
Keyword(s):  
Real World ◽  
Value Chain ◽  
Service Providers ◽  
Business Owners ◽  
Point Of View ◽  
Subjective Perception ◽  
It Service ◽  
Application Management ◽  
Common Understanding

Quality is about meeting the stakeholder‘s expectations: the subjective perception is often more important than hard facts. Therefore, a common understanding between all involved parties – especially business owners as well as service providers – concerning the quality of a service is mandatory. Application Management is defined as the concept and all required techniques to monitor, measure and record data for operating services. It has a significant impact on the quality of an IT service. Based on the so-called value chain – a phased approach starting with a business point of view followed by IT development and operation – necessary activities as well as quality indicators are identified and described for each step in the software development livecycle. The aspects of Application Management are illustrated by using a real world example of implementing an output management system within a bank.

scholarly journals Structural and Functional Approach to the Assessment of the Educational Programs Quality

2020 ◽  
Vol 29 (10) ◽  
pp. 114-124
Author(s):  
A. A. Pochestnev
Keyword(s):  
Educational Program ◽  
Functional Model ◽  
Educational Programs ◽  
Point Of View ◽  
Diagnostic Tools ◽  
Subjective Perception ◽  
Situational Analysis ◽  
Structural Factors ◽  
Moscow Aviation Institute

The article is devoted to the use of social diagnostics based on structural and functional methodology to assess the quality of bachelor’s educational programs. The main components of this technology are situational analysis of programs, which more accurately determines the purpose of diagnostics and criteria for assessing, and a structural-functional model that allows to determine dysfunctional zones in the structure of education and their causes.The approbation of this diagnosis was carried out on the educational program of bachelors in Social Management at the Moscow Aviation Institute. Focus groups and questionnaires of graduate students were the main methods of data collection.The diagnostic results allowed us to determine that the vector of students’ needs in the field of education coincides with the competence model of the program. The decline in the quality of the program occurs due to the low level of development of practical skills and analytical competencies. The subjective perception of students about the structural factors of the decline in the quality of education was also determined. These are the factors of organization and the type of interaction between professors and students.Structural and functional diagnostics showed the absence of uniform institutional requirements for the educational program and the problems of its organization.The data obtained can be used in the management of the educational program. From a scientific point of view, the results are a contribution to the development of sociological diagnostic tools based on a situational approach and understanding of modern values of youth in the field of education.

scholarly journals Mechanical Processing of Hard Coal as a Source of Noise Pollution. Case Study in Poland

Energies ◽  
2021 ◽  
Vol 14 (5) ◽  
pp. 1332
Author(s):  
Witold Biały ◽  
Łukasz Bołoz ◽  
Jacek Sitko
Keyword(s):  
Mineral Resources ◽  
Noise Pollution ◽  
Quality Parameters ◽  
Point Of View ◽  
Hard Coal ◽  
Subjective Perception ◽  
Processing Plant ◽  
Coal Processing ◽  
Useful Power

This article presents the results of noise tests, measurements and proposals of solutions that have an impact for reducing noise at one of the Jastrzębska Spółka Węglowa S.A. mines. All units and workstations at the mechanical coal processing plant were tested. Coal enrichment, aimed at adjusting its quality parameters to the requirements of various customers, is considered as a stage of mineral resources management. The adaptation of the quality of commercial coal products to the needs of specific customers consists in removing useless components from the excavated material. The processes of coal processing are carried out on various machines, the power of which reaches several dozen kilowatts. The energy of these machines, in addition to the useful power, is converted into heat, friction and noise. From the energy point of view, noise is not important, but it is very harmful to employees. The issue of noise pollution, although very dangerous to employees’ health, is often underestimated. Due to the subjective perception of noise, it is not possible to determine the risk without proper research. The aim of this study was to determine where the noise standards are exceeded. The next step was to propose specific solutions to reduce the impacts of noise on health and work comfort.

COMBINATORIAL POLYNOMIALLY COMPUTABLE CHARACTERISTICS OF SUBSTITUTIONS AND THEIR PROPERTIES

2020 ◽  
Vol 7 (2) ◽  
pp. 34-41
Author(s):  
VLADIMIR NIKONOV ◽  
◽  
ANTON ZOBOV ◽  
Keyword(s):  
Mathematical Expectation ◽  
Point Of View ◽  
Small Range ◽  
Computational Point ◽  
Wide Range ◽  
Bijective Function ◽  
The Difference ◽  
Element Base ◽  
Selection Of

The construction and selection of a suitable bijective function, that is, substitution, is now becoming an important applied task, particularly for building block encryption systems. Many articles have suggested using different approaches to determining the quality of substitution, but most of them are highly computationally complex. The solution of this problem will significantly expand the range of methods for constructing and analyzing scheme in information protection systems. The purpose of research is to find easily measurable characteristics of substitutions, allowing to evaluate their quality, and also measures of the proximity of a particular substitutions to a random one, or its distance from it. For this purpose, several characteristics were proposed in this work: difference and polynomial, and their mathematical expectation was found, as well as variance for the difference characteristic. This allows us to make a conclusion about its quality by comparing the result of calculating the characteristic for a particular substitution with the calculated mathematical expectation. From a computational point of view, the thesises of the article are of exceptional interest due to the simplicity of the algorithm for quantifying the quality of bijective function substitutions. By its nature, the operation of calculating the difference characteristic carries out a simple summation of integer terms in a fixed and small range. Such an operation, both in the modern and in the prospective element base, is embedded in the logic of a wide range of functional elements, especially when implementing computational actions in the optical range, or on other carriers related to the field of nanotechnology.

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