scholarly journals The Impact of the Implementation Total Quality Management on the Performance of Construction Projects A case Study on the Association of Investors in the Housing Sector in Jordan: أثر تطبيق إدارة الجودة الشاملة على أداء المشاريع الإنشائية دراسة حالة على جمعية مستثمري قطاع الإسكان في الأردن

2019 ◽  
Vol 3 (10) ◽  
Author(s):  
Feras Ali Khalefh Alzu'bi , Mohammed Ismail Al-Jaghbeer
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Construction Projects ◽  
Housing Sector ◽  
Time Cost ◽  
Total Quality ◽  
Independent Variable ◽  
The Impact ◽  
Positive Effect ◽  
Variable Performance

The aim of this study was to test the impact of application of TQM on performance of construction projects carried out by the Association of Investors in Housing Sector in Jordan where the descriptive analytical approach and questionnaire methodology were used to gather information. The sample of this study was composed of (3600) investors in housing sector. The random sample method was used to determine sample size which was (346). Questionnaire was distributed and retrieved from investors , the valid ones for analysis was (297) which represent 88% of sample size, which were analyzed by using a set of statistical methods such as linear and multiple regression, and other methods contained in the Social Science Statistical Package. The study showed positive effect of the independent variable (total quality management) on the dependent variable (performance of the construction projects) dimensions represented by (cost, quality, and time) and this effect could be ranked in descending order as follows: time, cost, quality. The study showed also that the dimensions of the independent variable (TQM) in its positive effect on the dependent variable (performance of construction projects) could be ranked in descending order as follows: staff empowerment, continuous improvement, customer focus, leadership, operations management and supplier management. The study recommended the Association of investors in the housing sector in Jordan to clear the positive effect of TQM on project efficiency by indicating its positive impact on time, cost and quality of projects and to urge them to improve level of application of TQM in their projects.It recommended also conducting similar studies on other sectors, such as industrial and services sectors, to show their effects on them and compare results between different sectors to reach common points between them.

scholarly journals THE IMPACT OF TOTAL QUALITY MANAGEMENT ON SERVICE QUALITY, CUSTOMER ENGAGEMENT, AND CUSTOMER LOYALTY IN BANKING

2019 ◽  
Vol 21 (2) ◽  
pp. 95-103
Author(s):  
Rosa Harimurti ◽  
Tatik Suryani
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Total Quality Management ◽  
Customer Loyalty ◽  
Partial Least Square ◽  
Least Square ◽  
Customer Engagement ◽  
Total Quality ◽  
The Impact ◽  
Positive Effect

The purpose of the research is to examine the impact of Total Quality Management (TQM)  implementation on  Service Quality, the effect of Service Quality on Customer Engagement and Customer Loyalty in banking industry. The other objective of the research also to examine the effect of Customer Engagement on Customer Loyalty. This research was conducted in East Java Province which involved 209 State Owned Enterprises (SOE) bank customer’s as respondents. All variables are measured by Likert scale from bank customer perspectives. By Partial Least Square SEM analysis, the research found that TQM practices has positive  effect on Service Quality, Service Quality has positive effect on Customer Engagement and Customer Loyalty and Customer engagement has positive effect on Customer Loyalty. The implication of this research is that SOE banks should implement TQM well so that it has a positive impact on service quality.

scholarly journals The Influence of the Implementation of Total Quality Management and the Implementation of Good Governance on the Muzakki Trust (Study on Amil Zakat Institution in Batam City)

2019 ◽  
pp. 268-281
Author(s):  
Cahyo Budi Santoso ◽  
Ahmad Gamal
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Good Governance ◽  
Total Sample ◽  
Significant Positive Effect ◽  
Total Quality ◽  
Negative Effect ◽  
Positive Effect

Zakat becomes part of the obligations of Muslims who must be paid and given to those who are entitled to receive zakat. The distribution of zakat which is intended for the recipient and the amount of zakat is often not recorded accurately. There is a discrepancy between the amount of zakat and the number of recipients of zakat. Then a new breakthrough is needed through the implementation of toral quality management and the application of good governance so that it is expected that all incoming zakat and the number of recipients of zakat can be recorded. This study aims to examine the effect of the implementation of total quality management and the role of good governance on muzakki trust (a study at the Amil Zakat Institute in Batam City). The population in this study is the number of residents of the city of Batam in 2017 amounted to 1,062,250 inhabitants. Determination of the sample using the formula Hair, et al (2010) so that the total sample is 100 respondents. Data analysis using multiple linear regression with SPSS 23. The results of the study can be concluded that the implementation of total quality management has a significant positive effect on muzakki trust, the application of good governance has a significant negative effect on muzakki trust and the implementation of total quality management and the application of good governance simultaneously has a significant positive effect on muzakki trust.

scholarly journals TOPLAM KALİTE YÖNETİMİNİN İŞGÖREN PERFORMANSINA ETKİLERİ: TEKSTİL İŞLETMELERİ ÜZERİNE BİR ARAŞTIRMA

2018 ◽  
Vol 6 (3) ◽  
Author(s):  
Ergün KARA
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Total Quality ◽  
Economic Gain ◽  
Face To Face ◽  
Correlation And Regression Analysis ◽  
Career Opportunities ◽  
Personal Skills ◽  
Positive Effect ◽  
Textile Sector

Total quality management is a management perception which has to increase quality and productivity in managements of all opportunities mobilised systematically to provide client satisfaction. To reach success in total quality management (TQM) perception depends on various reasons so satisfying the employees' request and expectations is quite essential for this success.  For this reason, providing increase of the employees' economic income in management gain parallel, increasing their motivation, presenting career opportunities to prove themselves, taking performance increase precautions and using awarding systems are necessary factors for TQM success.  The effect of total quality management which is practised in the sectors such as textile sector especially which requires employees' personal skills was researched on the basic factors which affects employees' performance.  The research was done by face to face technique with 275 staff working in textile managements in Bursa province.  In the conclusion of correlation and regression analysis, it was determined that total quality management has a positive effect on the employees' economic gain and motivation.

scholarly journals Implementing Total Quality management practices and Employee Performance: Sanita - Lebanon

2021 ◽  
Vol 24 ◽  
pp. 538-548
Author(s):  
Rushdi Zaiter ◽  
Rabih El Kabbout ◽  
Mahnoud Koabaz ◽  
Ahmad Skaiky ◽  
Mohamad Zalghout ◽  
...  
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Management Practices ◽  
Alternative Hypothesis ◽  
Employee Performance ◽  
Industrial Sector ◽  
Middle Level ◽  
Total Quality ◽  
Quantitative Correlation ◽  
The Impact

The aim of the study is find out the impact of applying different total quality management (TQM) practices on the performance of employees in the Lebanese industrial sector. The implementation of total quality management in Lebanese companies is very narrow where few companies work to apply Total Quality Management elements and concepts in its operations. Sanita is a Lebanese company that has applied the principles of total quality management relatively in all of its operations, so it has a large share of its products in the Lebanese market. In this quantitative survey designed study, 160 self-administered questionnaires were distributed for employees working at different career level (Top level management / Middle level management / Supervisor / Operator /technician / other workers) in Sanita main branch (Halat -Lebanon) and Sanita factory (Zouk Mosbeh -Lebanon). The survey concluded various questions related to the dependent variable employee performance and the independent variable related to practices of total quality management (leadership, teamwork, training and education, empowerment, communication). Using the quantitative correlation Pearson test, a strong influence emerged for the implementation of TQM principles on the performance of employees at Sanita and its factories; thus accepting the main alternative hypothesis.

scholarly journals Total Quality Management System and Organisation Performance: Mediating Effect of Organisational Learning in Nepali Service Sector

2019 ◽  
Vol 4 (1) ◽  
pp. 39-60
Author(s):  
Tina Rawal Saud
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Management System ◽  
Service Sector ◽  
Quality Management System ◽  
Mediating Effect ◽  
Significant Positive Effect ◽  
Total Quality ◽  
The Relationship ◽  
Positive Effect

The main objective of this study was to examine the effect of total quality management system (TQM) on organisation performance along with the mediating effect of organisation learning in Nepali Service sector. The relationship between the TQM system, organisation learning and organisation performance was examined using Pearson correlation coefficient and regression analysis was conducted to test the hypotheses. Data was collected from 240 respondents (i.e., 118 from the ISO certified and 122 from non-ISO certified organisations). The findings of this study suggested that total quality management system had a significant positive effect on organisation performance and organisation learning mediated the relationship between total quality management system and organisation performance. Out of the seven dimensions of the TQM system only top management support, workforce management, customer relations, supplier quality management and process flow management had a significant positive effect on organisation performance. The results of the independent sample t-test further confirmed the high level of organisation performance in ISO certified organisations.

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